• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.2
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• pp.235-253
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• 2012

The library circulation service, which refers to the lending of library material outside of the library, is a basic and essential service provided by the library. However, changes in the library circulation service are being made according to a more management-oriented operation and the development of information technology. Consequently, the library faces a paradigm shift 'from library-centered service' to 'user-oriented service' and experiences changes in library circulation service due to the growth of library networks. Also, each library, in order to respond to the changes, tries to specialize the library circulation service by utilizing available library resources. In that context, this study, through the case study of the "Chack DanBi" library circulation service of Eunpyeong Public Library, investigates and analyzes the changing library circulation service according to the above perspectives; seeks the meaning of the service; and aims at enhancing our understanding of the library circulation service.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.1
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• pp.83-103
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• 2013

According to the results from the recent research in Business field, the correlation between customer satisfaction and customer loyalty is not strong. Based on this understanding, the first purpose of this study was to investigate the correlation between public library service user satisfaction and public library service user loyalty. To achieve this purpose, the study conducted a survey of 240 public library users. The findings of this study are 1) the correlation between 'public library service user satisfaction' and 'public library service user loyalty' exists. However the strength of the correlation is moderate, 2) the correlation between 'public library service user satisfaction' and 'public library service users' intention to use new library services' is the weakest among the variables of 'public library service user loyalty', and 3) the correlation between 'public library service user satisfaction' and 'public library service users' intention to recommend library services to others is the strongest among the variables of 'public library service user loyalty'. The second purpose of this study was to find the moderator variables between public library service user satisfaction and public library service user loyalty. According to the study results, the following moderate variables are found: 1) physical accessibility, 2) lack of diversity in library service, 3) car-parking issues, 4) lack of diversity and recency in collections, and 5) lack of convenience in facilities.

• Journal of the Korean Society for Library and Information Science
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• v.3
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• pp.83-102
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• 1973

The library as a social agency must study and evaluate its effectiveness and seek to improve its service for achieving the external objectives for which it was created. The study is an attempt to define the determining factors involved in change in library service. Library service evolves as a consequence of social need, which comprises unconventional demands of emerging areas in the subject ratio of literature, change in methods of research, change in the educational level of the community, and change in the user behavior. Since the library is an agency of communication, growth and specialization of information, and increase in variety of information media have effects on library service. The library is one of the many communication agencies in society, and increase or decrease in their programs can be determining factors of change in library service. Today, libraries depend more and more upon interlibrary cooperation to allow them to overcome their limitation in resources and time, and they can bring about changes in their service by adjusting themselves to the interlibrary cooperation arrangements available. Finally, library service is rendered as a result of theorizing as to what the library might or should do, and naturally theories or change in them may be determining factors of library service.

• Journal of Korean Library and Information Science Society
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• v.13
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• pp.29-58
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• 1986

The purpose of this study is to examine library service for the blind and visually disabled persons. the coverage of this study is 1) The Concept and categorization of blind and visually disabled persons 2) History of library service for the blind and visually disabled persons. 3) Activities and current situation of library service for the blind and visually disabled persons. 4) Activities of library service for the blind and visually disabled persons in Korea. 5) problems of library service for the blind and visually disabled persons. The followings are some of major points revealed in problems of library service for the blind and visually disabled persons. 1. Attitudinal barriers which grow out of prejudice because of lack of public awareness of all the information services for the blind and visually disabled persons. 2. The development and distribution of reading aids and innovative technology improving access to information for the blind and visually disabled persons. 3. Extension of information service in public library for the blind and visually disabled persons. 4. Copyright problems. 5. Facilities or architectural problems for the blind and visually disabled persons.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.287-305
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• 2006

Many public libraries in Korea have a library service charter setting out the standard of service users can expect. It will help drive and sustain a process of continuous improvement in library service quality and help poster good relations with users, most of whom will appreciate library efforts to take account of their views. In this background. the purposes of the study are (1) to study a theoretical review of the library service charter, (2) to explore an analytical evaluation of charter's contents. through a library service charter of 'B' public library in located Gyeonggido. Analytical results generally. 'B' Public library's charter fulfills the charter's principles and criteria, but service practice standards are insufficient for appropriateness and realization.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.1
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• pp.81-104
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• 2013

The U-library service is a user-oriented library service through which users, after browsing and making reservations using the Internet and smartphones, can borrow and return library materials at an unmanned circulation system located in places, such as subway stations, without visiting the library. However, the U-library service is still in the early stages both quantitatively and qualitatively. In that, this study, in order to enhance our understanding of the U-library service, conceptualizes the unmanned circulation system, investigates current situation by examining and analyzing some U-library service cases, and pinpoints some problems while making some suggestions for improvement.

• Journal of Korean Library and Information Science Society
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• v.44 no.1
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• pp.279-303
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• 2013

The purpose of this study is to suggest public library service positioning strategies for the segmented markets according to public library service users' loyalty. To achieve the study purpose, this study conducted interview with public library users. Qualitative method was utilized to analyze the data. The following public library service positioning strategies for the both segmented groups were suggested: 1) expanding of bookmobile service and utilization of shuttle bus, 2) regular and systematic user study, 3) diversification of public library service promotion methods, 4) user survey, 5) internal marketing, 6) increasing environmental quality of public library services, and 7) provision of reading programs for preschoolers, students, and their parents.

• Journal of Information Science Theory and Practice
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• v.4 no.3
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• pp.57-70
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• 2016

Purpose The purpose of the study is to identify the need of a mobile based library information and service delivery system in developing countries, identify the services that are possible to provide with the help of mobile phones and their applications, design a mobile based library information and service delivery system, and identify major challenges regarding mobile based library information and service delivery systems.Design/ Methodology/ Approach The research is exploratory in nature. This paper is based on a review of literature, survey information, and on the author’s own viewpoints. A comprehensive search of scientific literature has been done along with a survey for validating the necessity of designing mobile based library information and service delivery systems. Responses to closed-ended questions in particular on 7-point Likert scales were analyzed using the descriptive analysis techniques of SPSS 20.0 and responses to other closed-ended questions were analyzed using general statistics.Findings The research indicates that users of academic libraries, especially students and faculty members, have a positive notion regarding designing and implementing a mobile based library information and service delivery system. It also reveals user opinions regarding the possible problems associated with the design and implementation of a mobile based library information and service delivery system.Originality The paper explores mobile based library information and service delivery systems for better and faster service provision to its potential users.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.1
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• pp.415-437
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• 2021

The purpose of this study is to empirically analyze the impact of library service quality on the continuous use of libraries by international students and to verify that library anxiety plays a mediator role between the two variables - 'library service quality' and 'continuous use intention'. To conduct this study, library service quality, continuous use intention, and library anxiety of 213 Chinese international students was measured and the hypothesis through structural equation modeling was verified. The result of the study suggests that library service quality has an impact on continuous use intention and that library anxiety mediates the two variables. Based on the research result, the development of library service for international students was discussed.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.71-92
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• 2016

Service design is a process and methodology for innovating or creating service. This study analyzed library case that applied service design method to library service innovation and creation. The object of this case studies include 7 library such as Copenhagen's municipal library, State Library of Victoria, Carnegie Library of Pittsburgh, Georgia institute of technology library, North carolina state university library. This study analyzed separately to service design requirements, stake-holders, period, process, tools, result and main feature. The implications obtained through this case study are as follows: (1) The design of the library service are focused on user-centered services, future service creation. (2) The service design for library is designed by the collaboration of all stake-holder. (3) From the point of view of period, the service design is continuous, and it has a nature of the project. (4) The service design in library focus on user experience, processes and prototypes development and application. (5) The service design in library are applied to the new tool such as blue print, customer journey map, touch-point, shadow, persona. (6) The purpose of the service design in library is improved and created services, and is has holistic approach.