• Journal of the Korean Society for Library and Information Science
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• v.55 no.2
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• pp.111-130
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• 2021

The purpose of this study is to examine international trends in performance evaluation of public libraries. We examined major theoretical models for performance evaluation and its measurement guidelines and tools in the literature. We also conducted case studies to investigate actual practices in major regional public library systems in the United States. In-depth interviews with library staff were conducted in three large U.S. public library systems along with analyses of both internal and public documents. The results of the study inform that the most noticeable trend of performance evaluation was to assess the impact of public library in the lives of citizens and the society. Guidelines and methods to measure intangible impact were developed in both international and national levels. These efforts were also found at the local library levels. While the outcome and impact measures were found to be direct reflections of strategic goals of the library systems, actual impact measures have yet to be refined in actual library practices.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.25-50
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• 2014

The purpose of this study is to analyze academic research trends of the library management in Korea. Especially, this study focused on research trend analysis according to the sub categories of library management. For this purpose, this study analyzed a total of 359 papers of library and information science from 2004 to 2013 at the four academic journals of the National Research Foundation of Korea. As a result, it was found that the sub field which showed the highest performance was 'general management' and following sub fields were 'measurement and evaluation', 'human resource management', 'building and facility', 'policy and system.' However, there has been relatively less performance in the sub fields like 'marketing', 'organization management', 'budget management'.

• Journal of Korean Library and Information Science Society
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• v.27
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• pp.337-367
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• 1997

This study examined the definitions and characteristics of TQM, procedures, problems and benefits of TQM and investigated the cases in U.S.A. and U.K. in a n.0, pplying TQM to libraries. It is necessary that libraries and information centers should a n.0, pply TQM for management innovation in order to overcome present and future crisis. As a result of study, there are three suggestions as follows. First, To be developed the TQM model for various types of libraries by national or library world. Second, To conduct TQM successfully in libraries and information centers, it is necessary to comprising the elements as follows. 1) Vision, committment and leadership of top management 2) Change of library's organizational culture 3) Learning and training of organizational members 4) Interests and participation of organizational members 5) Empowering and respecting people 6) Rewards for performance and accomplishments 7) Benchmarking 8) Measurement of performance and benefits. Third, TQM activities in libraries are developed into quality movement.

• Journal of Korean Library and Information Science Society
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• v.41 no.1
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• pp.121-147
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• 2010

The purpose of this study is to develop and prove service quality measurement model and indicators which are able to measure objectively service quality of digital libraries in Korea. Literature review and Delphi survey are used to investigate service quality dimensions. User perceived service quality performance was measured to validate DL-SQI model with three digital libraries. Finally DL-SQI(Digital Library-Service Quality Index) model was developed which is composed of four primary dimensions. The survey results reveal that reliability coefficient is 0.8 which means high reliability of survey and it suggests that DL-SQI model based on the above dimensions is proved through confirmatory factor analysis.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.4 no.1
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• pp.49-83
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• 1980

Rapid expansion has taken place in development of cooperative arrangements among libraries, in computerization, mechanization, and centralization of library services; in sizes of collections; and in the variety of services offered by libraries. These increasing complexities of library organizational arrangements and expansions in activities and services make it all the more important for libraries to define their objectives clearly and to have methods for measuring the level of attainment of these objectives. Libraries, as all other institutions and organizations, are faced with the economic problem of allocating their limited resources in such a manner as to generate maximum benefits and calculating the costs of a library. Furthermore, they should be able to measure their performance or degree of achievement of objectives. In order to it, it is essential to set a standard and review the time and motion study. This study is an attempt to build a general standard applicable to Korean university libraries to provide a persuasive basis to university library administrators in their work management: The usefulness of this study are given below. (1) It helps to balance available resources with estimated workload. (2) It helps in managing a library more efficiency and more economically (3) It helps in objective evaluation of individual employee performance and in evaluation of the organization as a whole. (4) It helps the librarian plan for financial and personnel needs on the basis of sound production figures.

• Journal of the Korean Society for Library and Information Science
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• v.52 no.3
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• pp.61-89
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• 2018

The purpose of this study is to analyze the items related to digital reading and information literacy which were measured by PIAAC and PISA, to examine the measurement contents and methods of these literacy items, and to derive the implications for providing reading and information services for librarians at public libraries and teacher librarians. In order to solve the questions measuring digital reading literacy and digital information literacy, respondents commonly needed ICT skills as well as cognitive strategies. However, in digital reading literacy measurement items, the ability to comprehend and critically think about texts was emphasized. And in digital information literacy measurement items, the ability to use ICT skills, navigate, and evaluate whether or not to read the retrieved text was emphasized. Librarians and teacher librarians need to encourage readers to read and provide a customized competencies improvement program to reflect the performance results and characteristics of a particular group. And It is also necessary to improve and develop the library environment so that library user can understand and use library search system and the Korean decimal classification.

• Journal of Korean Library and Information Science Society
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• v.35 no.2
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• pp.323-350
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• 2004

This study intends to offer the success factor in benchmarking technique and its application for library through investigation of benchmarking's theoretic background, such as concepts, implementation process, fitness models, and application case studies. It is expected that this study could guide to library fields and apply to basic data in next studies.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.1
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• pp.209-230
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• 2021

This study aims at analyzing research trends of library management and suggesting future tasks of this area in Korea. This is a study following the previous study which was done in 2014. For this purpose, this study analyzed 323 papers of library management area among the library and information science papers which have been published from 2014 to 2020 at the four academic journals of the National Research Foundation of Korea. As a result, it was found that 46 papers in library management had been produced annually. The amount of papers in library management has increased, compared to 36 papers annually published which were checked at the previous study. The analysis on the research trends of sub-fields of library management showed that high research performance has been done at the sub-fields like 'general management', 'human resource management', 'measurement and evaluation'. However, there has still been less performance in the sub-fields like 'marketing', 'organization management', 'budget management', which was also shown at the previous study.

• Journal of Korean Library and Information Science Society
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• v.41 no.1
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• pp.255-272
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• 2010

This paper aims to describe the measurement and improvement of academic library service quality by ISA (Importance-Satisfaction Analysis). This research established service quality model on based LibQUAL+(R). It consisted of 18 items that formed three dimensions, affect of service quality, information control quality, and library as place quality. To execute this research, the service quality according the users' importance and satisfaction of library service is measured through Gaps model and ISA. The data for this case study was collected through the survey conducted the users of the H University library. By applying SPSS 17.0 and Excel 2007, the final 113 surveys were used for analysis.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.