• 한국병원경영학회지
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• 제8권1호
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• pp.64-80
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• 2003

The separation policy of prescription and drug dispensing which has been implemented since the 1st of July, 2000, has brought about great changes in patients flow within the healthcare delivery system. The changes in the patients flow, in turn, resulted in the change in the distribution of financial resources among the participating entities in the healthcare delivery system: pharmacies, clinics, small hospitals, general hospitals, and teaching hospitals. The purpose of this study is to shed some light in the change in the financial performance of teaching hospitals under the separation policy that has created environmental changes such as the decrease in the number of out patients visits, the increase in the capital expenditures, the rapid increase in labor costs and so on. For the purpose, this study has compared and analyzed the balance sheets, the income statements and other operational data of three teaching hospitals located in D area. The data include two periods: before(year 1999) and after(year 2001) the implementation of the separation policy. The analysis was conducted with an emphasis on the changes in the financial ratios such as liquidity, turnover ratio, performance ratio. and capitalization ratio. The results show that the financial performances of the hospitals under study were weaker than before the implementation of the separation policy, and that, while the operating expenses have increased remarkably, there was no tendency to corresponding increase in revenue. And the result of analysis of other operational indicators also show that the performance of the hospitals is getting worse. Based on the results, this study has suggested the directions of the healthcare policies. This study suggests to improve the current model of separation of prescription and drug dispensing, to grant subsidies for the training of residents in teaching hospitals, and to lower the rate of patients' out of porket payment in teaching hospitals.

• 지역사회간호학회지
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• 제29권3호
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• pp.267-278
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• 2018

Purpose: This study is to investigate working conditions including job stress among visiting nurses in public health centers in Korea. Methods: An social network based mobile survey was conducted in May 2017 (N=936, response rate: 47.0%). Results: The visiting nurses in this study had their average total career as a nurse is 13.7 years. The 68.3% of them were employed in an indefinite term, 17.0% were hired in a fixed term, and 11.0% came from outsourcing. They responded as high job-stress level including inadequate compensation (71.22/100) and job demands (71.91/100). They experienced down-talk (63.4%), swearwords (32.9%), being made a dirty face (39.9%), sexual jokes (30.8%), or being likened or evaluated with their appearance sexually (14.3%). Among the causes of job related conflicts and discrimination, deprived salary level was the most frequent reason (83.4%). The conflicts and discrimination were incurred by government officers (52.4%). There were no significant differences in overall job stress, emotional labor, organizational commitment, violence, and discrimination experience based on their employment types. Conclusion: The differences in working conditions among the non-regular nurses were trivial, and their overall working conditions were poor. It is necessary to improve non-regular nurses' working conditions in order to make up the limitations of the Korean healthcare system which is centered on hospitals.

• 한국건축시공학회지
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• 제20권2호
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• pp.163-169
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• 2020

건설업은 대표적인 인력의존형 산업이다. 그러나 생계에 직접적인 영향을 주는 임금지급 관련문제들로 인해 기존 기능인력의 이직 등 기능인력 유지에 문제가 발생하여 숙련된 기능인력이 부족한 실정이다. 이에 본 연구는 기존 기능인력의 이직 방지와 유지관리를 위해, 현행 임금지급제도를 개선하는 것을 목적으로 수행되었다. 국내 무등록 시공팀을 대상으로 소규모 건설업체 등록을 의무화 하고, 무등록 알선업자를 통해 근로자를 고용하는 건설업체를 처벌할 수 있는 방안이 필요하다. 또한, 국내 제1금융권 은행에서 시행하는 PBA를 벤치마킹하여 대금지급시스템을 운영한다면 건설업의 임금체불을 방지하는데 효과적일 것으로 사료된다.

• 경영과학
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• 제32권2호
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• pp.91-109
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• 2015

The M&A of firms has been emerged as the effective means of fast diversification and growth in dynamic environment. However, the empirical research about M&A in Korea has not been implemented rich due to the difficulty of obtaining M&A data. In this research, we empirically investigate the relationships among M&A, environment and firms' performance focused on Korean manufacturing firms, understanding the current practice of M&A in Korea. We use the Manufacturing Productivity Panel Survey Data, which are collected by Korea Productivity Center in 2013. The sample size is 575 and the sample is divided into M&A group and non-M&A group. We conduct logit analysis with the independent variables of environment factors (munificence, dynamic, uncertainty), and firms' performance (sales growth, ROS, labor productivity and Inventory turnover), and dependent variable of M&A group or non M&A group. The results show that M&A is closely related to environment feature and firm performance: M&A firms are likely to be the higher munificence and dynamic and the lower sales growth and higher profitability than non-M&A group. In addition, we also examine the characteristics of firms by M&A types (competitors, customer/supplier and firms from unrelated industry). These results imply that if firms confront the pressure of uncertainty (dynamic) and the lower growth, they tend to choose M&A. Futhermore, to profoundly understand the behavior of firms about M&A, it is required to classify the M&A firms by merge types.

• 한국병원경영학회지
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• 제21권2호
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• pp.1-12
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• 2016

This study examines academic research trends and the change of patterns by analyzing researches related to hospital management registered in Korea Citation Index(KCI) from 2010 to 2014 and offers basic information for interests and future research demands in the field of hospital management As research subjects, a total of 694 published articles were selected. It's to analyze them by dividing into research topics, methods and author's characteristics, and to present them by classifying the period into 2010-2011, 2012-2013, 3rd quarter of 2014 since there was no significant difference in the result between adjacent years. As a result, Korean Journal of Hospital Management has accounted for the highest published rate year after year. In the research topic analysis, it showed a decreasing trend in these research topics as medical marketing and patient satisfaction which became the biggest issue in 2010-2011 significantly were lower in 2014, but an increasing trend in job satisfaction, job stress, labor administration and workforce productivity. The most frequently cited keywords were hospital employees, job satisfaction, organizational commitment, job stress, turnover intention. According to the research method analysis, the survey was the most popular method for data collection. However, Interview and medical records as data sources showed a decline trend. As analysis methods, multivariate analysis of quantitative methods was most used. Finally, as a result of analyzing main author's characteristics, the ratio of the authors belonging to health administration and nursing departments of the academic world increased gradually. In the regional distribution, organizations in Seoul are most common, those in Daegu Gyeongbuk areas, foreign organizations showed a tendency to decrease. This is the first study to examine the annual trend on hospital management-related research issues among articles published in domestic journal and we found qualitative and quantitative advances in hospital management research filed.

• 한국콘텐츠학회논문지
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• 제9권6호
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• pp.196-206
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• 2009

병원의 수익성이란 병원이 회계년도 기간동안 환자 진료 및 기타 경영활동을 통해 달성한 경영성과를 말한다. 본 연구는 병원의 수익성 측정 지표로 병원을 운영하여 얻은 의료수익에서 의료비용을 뺀 순수한 의료이익인 의료수익의료이익율을 사용하였다. 이를 통해 수익성에 영향을 미치는 다양한 지표를 대상으로 병원 수익성 관련 요인을 도출하였다. 이 결과를 토대로 병원의 수익성 제고 방안을 강구할 수 있는 보다 유용한 기초자료를 산출하고자 하였다. 분석결과 공공병원이 민간병원보다 수익성이 낮았다. 각 지표의 수익성을 적자병원군과 흑자병원군으로 구분하여 분석한 결과 인건비 비율, 관리비 비율, 전문의 1인당 수술건수, 의료장비 회전율와 관련한 지표에서 유의한 차이를 보였다. 관련 지표가 수익성에 미치는 영향을 보면 모형에 따라 설명력은 25%-74.5%였다.

• 한국식품영양과학회지
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• 제44권4호
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• pp.610-618
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• 2015

본 연구는 대구 경북지역 학교급식소 조리종사자들의 감정노동이 직무 소진 및 직무 열의에 미치는 영향을 확인함으로써 이들의 감정노동에 대한 기초자료를 확보하고 조리원의 감정노동에 대한 적절한 대책 및 개입요소를 알아보기 위해 실시되었다. 조사는 2014년 3월 3일부터 2014년 4월 25일까지 총 358명을 대상으로 실시되었으며 350부를 분석에 사용하였다. 조리종사자의 일반적 특성에 따른 표면행동과 내면행동, 직무 소진과 직무 열의의 전체 평균 점수를 살펴보면 표면행동 2.38/5.00점, 내면행동 3.46/5.00점, 직무 소진 2.67/5.00점, 직무 열의 3.41/5.00점으로 나타났다. 표면행동 점수는 일반적 특성 가운데 조리사 자격증의 유무(P<0.001)와 이직 횟수(P<0.001), 연봉(P<0.001), 근무학교(P<0.01) 항목에서 유의적인 차이를 보였고, 다른 항목에서는 유의적인 차이를 보이지 않았다. 내면행동 점수는 학력(P<0.001), 조리사 자격증 유무(P<0.001), 고용형태(P<0.001), 연봉(P<0.001), 근무학교(P<0.01), 1일 급식 횟수(P<0.05) 항목에서 유의적인 차이를 나타냈으나 다른 항목에서는 유의적인 차이가 없었다. 직무 소진 점수는 학력(P<0.01), 조리사 자격증 유무(P<0.05), 고용형태(P<0.001), 근무학교(P<0.001), 1일 급식 횟수(P<0.001) 항목에서 유의적인 차이를 보였고, 다른 항목에서는 유의적인 차이를 보이지 않았다. 직무 열의 점수는 조리사 자격증 유무(P<0.01), 고용형태(P<0.001), 근무학교(P<0.001), 1일 급식 횟수(P<0.001) 항목에서 유의적인 차이를 나타냈으나 다른 항목에서는 유의적인 차이가 없었다. 학교급식 조리종사자의 감정노동이 직무 소진과 직무 열의에 미치는 영향을 살펴 본 결과 그들이 사용하는 감정노동의 두 가지 전략에 따라 매우 상이한 결과를 유발하는 것으로 나타났다. 다시 말해 이들이 표면행동을 사용할수록 직무 소진이 높아졌으나 직무 열의는 변화하지 않았으며, 이들이 내면행동을 사용할수록 직무 열의가 높아졌으나 직무 소진은 변화하지 않았다. 특히 조리원의 감정노동은 표면행동이 내면행동에 비해 강한 영향력을 보여주었는데, 이는 감정노동 상황에서 주로 관심을 기울여야 할 변인은 표면행동으로 인한 직무 소진임을 말해주는 것이라 하겠다. 하지만 표면행동이 직무 열의를 낮추지는 않는다는 점과 내면행동과 표면행동의 상관관계가 매우 높지는 않았다는 점을 통해 표면행동 상황에서도 내면행동이 유발될 수 있으며, 내면행동의 증가로 직무 소진을 낮추지는 못하지만 직무 열의를 증가시킴으로써 긍정적인 직무태도를 유지시킬 수 있다 하겠다. 이상의 결과를 바탕으로 본 연구의 시사점을 살펴보면 먼저 이론적인 측면에서 감정노동의 두 가지 전략, 즉 표면행동과 내면행동을 직무장면의 주요 결과변인인 직무 소진과 직무 열의에 대하여 분석하였으며 그 결과 감정노동 전략의 차별적 영향력을 확인했다는 점이다. 다음으로 실제적인 측면에서 감정노동자의 감정노동 행위가 부정적인 결과로만 나타나는 것이 아니라 긍정적인 결과를 유발할 수 있음을 확인하였다. 따라서 향후 조리원을 대상으로 내면행동의 의미, 필요성, 결과에 대한 교육을 통해 긍정적 감정노동 전략을 학습시킴으로써 감정노동 종사자의 직무태도를 긍정적으로 전환시키는 노력을 수행할 기초자료를 확보하였다. 또한 표면행동이 직무 소진에 강하게 영향을 미치는 결과를 바탕으로 볼 때 주기적인 감정노동 진단을 통해 낮은 내면행동과 높은 표면행동을 주로 사용하는 종업원의 경우 직무 소진으로 진행하지 않도록 사전에 개입할 필요가 있다 하겠다. 본 연구는 몇 가지 제한점을 지니는데 먼저 자기보고식 설문조사 연구가 지닌 공통방법편의(common method bias)의 제한점을 본 연구 역시 지니고 있다. 즉 독립변인과 종속변인을 동일한 설문지에서 측정함으로써 변인의 영향 관계가 역전될 수 있는 가능성이 존재한다. 또한 응답자의 응답환경을 통제하지 못했다. 즉 각 작업장 별로 동일한 시간과 환경 하에서 조사가 이루어지지 못함으로써 그로 인한 오염요소가 존재했을 것으로 판단된다. 따라서 향후 연구에서는 위의 제한점이 보완되어야 할 것이며, 연구주제와 관련해서는 학교급식뿐 아니라 다양한 형태의 단체급식소에서 근무하고 있는 영양사와 조리종사자의 감정노동과 그로 인한 결과에 대한 비교연구가 진행될 필요가 있을 것이며, 감정노동 이외의 직무 소진 및 직무 열의에 영향을 미치는 요인들에 대한 연구가 진행될 수 있을 것이다.

• 한국조리학회지
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• 제1권
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• pp.57-89
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• 1995

Despite prologed business stagnation of both international and domestic economy, hotel business as well as tourist industry has continuously been keeping growing, owing to increase of surplus income and world flowing population. During recent 4 years, growth rate of yearly mean in domestic hotels reached 9.9% and especially that of the superior class hotels 15.2%. In the composition of domestic tourist hotel's revenue, the earnings of guest rooms form 37.4%, on the other hand those of food & beverage 39.9%. This result is that our hotel business is concentrated on its interest in FOOD & BEVERAGE of which productivity per unit dimension can be increased to an unlimited extent and extent and superior class hotels strengthened in F&B are increasing in comparison with European or American hotels which are focused on guest rooms in their management. For value added rate of F&B is low as compared with increase of their earnings, they are interested in the management techniques which focus on rising the rate. As for the cost of Food & Beverage, personnel expenditure forms 36.5% and the direct materials 31.5%. Therefore how to manage personnel and materials costs which compose as much as 68% of total revenue will greatly affect net profit. We can say that an effective management technique in cost of Food & Beverage is one of the most important know-hows in hotel management. Especially management know-how for the Kitchen Department where the most of foods come out makes a great effects on various expenses, productivity and it is the achievement from hotel management. For the most of the hotel's top managers, they don't seriously take the fact that KITCHEN SYSTEM affects greatly total expenditure. This study starts from the point of recognizing the question of fundamental cause affecting tow largest cost elements incurred in Food & Beverage and trying to present an effective kitchen system. To settle the questions raised, I compared and analyzed productivity and cost of food & beverage and unit kitchen centered around superior class hotels in Seoul, which vary in Kitchen Systems. In order to attain the aforementioned study effectively purpose of this study, I compared Room-Service and Coffee-Shop Menu, flow of basic food in the kitchen, extent and result of division of labor and integration in the kitchen, scale of outlet kitchen, productivity, the turnover rate of food in store, food cost rate one another which all vary in Kitchen Systems. All these elements are compared and analyzed each other being divided into two main groups such as①. Main Production kitchen and Banquet Kitchen, and ②. coffee-shop kitchen and Room-service Kitchen. Therefore this study is to point out the problems in managing kitchens of superior class hotels which are different in systems. An effort was made to find out the better Kitchen System for superior deluxe hotels. I emphasize the followings on the proper scale of division of labor and integration of unit kitchen and a disposition plan for outlet kitchens of restaurant. First, KITCHEN SYSTEM as a sub-system of Hotel Management System is composed of sub-systems of outlet unit kitchen. Basic food materials are cooked and served for the guests while support kitchen and out restaurant kitchen interact organically each other. So Kitchen should be considered as a system composed of integrated sub-systems. Second, support and banquet kitchens should be integrated to be managed. And these unit kitchens have to be designed to be placed in the back of banquet rooms area. Third, coffee-shop kitchen and room-service kitchen should be integrated to be managed. Fourth, several unit business kitchens should be place on the same floor. Fifth, main production kitchens ought to be located near the loading duck, food store and large refrigerator. Sixth, considering the limits of supervision, duties should be adjusted as 12-20 cooks in two shifts a day for a sub-kitchen, and 18-30 cooks in three shifts a day so that labor division can be made. Last, I would like to two points for direction and task of future study. Firstly, I compare the effective income and increasing costs each other, which are incurred by increasing the use rate of the second processing materials for foods perched outside and through the results. I can find out the better points of the processing production and circulation system, and then I study this effects made on hotel kitchen system. Secondly, I can point out that more efficient kitchen system shall be established through comparing and analyzing the matter of amount of indirect costs and flow of food in different kitchen systems.

• 대한지역사회영양학회지
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• 제10권6호
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• pp.905-919
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• 2005

This study raised the necessity of developing performance indicators for measuring the management efficiency and effectiveness of school food service, and as a means of helping its implementation, a balanced score card (BSC) approach developed by Norton and Kaplan was adopted. This study established BSC in seven phases through literature: Phase 1 Defining a school food service and the scope of working activities, Phase 2 Establishing the vision of a school food service, Phase 3 Setting strategic goals, Phase 4 Identifying critical success factors (CSFs), Phase 5 Developing Key Performance Indicators (KPIs), Phase 6 Extracting cause and effect relationship, and Phase 7 Completing a preliminary BSC. The preliminary BSC was fumed into a survey, which was administered to food service related people working at the Office of Education and School Food Service including 16 offices,209 dietitians, 48 school administrators both from self-operated and contract-managed, and 9 experts in areas related to school food service. They were asked questions about strategies from 4 different perspectives,12 CSFs, 39 KPls, and the cause and effect relationships among them. As a result, among the CSFs based on 4 different perspectives, all factors other than ' zero sum on profit/loss ' from the financial perspective turned out to be valid. In terms of KPIs, manufacturing cost percentages, casualty loss count/reduction rates, school foodervice participation rates, and sales goal achievement rates were found to be valid from the financial perspective, while student satisfaction index, faculty satisfaction index, leftover ratio, nutrition educational performance count, index of evaluating nutrition education, customer claim count/reduction rate, handling customer claim count/reduction rate, and parent satisfaction index were found to be valid from the customers' perspective. Besides, nutritional requirement sufficient ratio, nutritional management score, food poisoning outbreak count, employee safety accident count, sanitary inspection assessment index, meals per labor hour (productivity index), computerization ratio, operational management index, and purchase management assessment index were also found to be valid from the perspective of internal business processes. From the perspective of innovation and learning, employee turnover ratio/rate of absenteeism, annual education and training count, employee satisfaction index, human resource management assessment index, annual menu-related customer feedback, food service information index for employees and parents/schools were also found to be valid. The significance of this study is to present indices for measuring overall performance of school lunch food service operations without putting any limitation on types of school food service management, and to help correctly assess the contribution of the current types of school food service management to schools and students. (Korean J Community Nutrition 10(6) : $905\∼919$, 2005)

• 디지털융복합연구
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• 제12권7호
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• pp.315-325
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• 2014

본 연구논문은 지방의료원의 환경적 특성을 이용하여 경영성과에 영향을 미치는 결정요인을 알아봄으로써 재무건전성 확보와 수익성향상 방안을 강구할 수 있는 유용한 기초자료를 제공하는데 그 의의가 있다고 할 수 있다. 조사대상은 2010년부터 2012년까지 최근 3년간 31개 지방의료원의 진료실적 및 경영지표를 산출하였으며, 분석방법은 ANOVA, 다중회귀분석등을 이용하였다. 결과를 보면 총자본의료이익률에서는 부채비율(p<0.001)이 의료수익의료 이익률에서는 경상이익(p<0.01), 병상이용율(p<0.01), 병상회전율(p<0.01), 응급입원율(p<0.01), 외래환자 1인 1일당 평균진료비(p<0.01), 인건비율(p<0.001), 재료비율(p<0.001), 관리비율(p<0.001)이 경영수익성과에 영향을 미치는 결정요인으로 나타났다. 앞으로 병원의 재무건전성 및 수익성 확보를 위해서는 정확한 경영분석을 통한 재무적 피드백 확인 및 다각적인 경영전략이 필요하다.