• The Transactions of The Korean Institute of Electrical Engineers
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• v.60 no.5
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• pp.929-935
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• 2011

Customers hardly change to electric prices in old days because electricity is essential commodity, while demand changes with price after deregulation. It's explained by price-based demand response with demand-elasticity matrix. Also all of the customers have had identical demand-price elasticity matrix till now. But in a practical power system, various customers are present with taking a variety of demand-price elasticity. Therefore this paper proposes demand-price sensitivity to represent different demand-price elasticity. Also as proposing demand-reliability sensitivity, it is modeling various customers' characteristics to reliability. And then this paper calculates total expected interruption cost of customer from the customer interruption cost and the demand-reliability sensitivity. A total expected interruption cost of system is shown as opportunity cost of a generation cost.

• Journal of the Korean Operations Research and Management Science Society
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• v.22 no.4
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• pp.167-172
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• 1997

We present a procedure which finds the probability distribution of number of customers accumulated when the server ends a vacation in the Geo/G/1 gated queueing system, where the service for a customer and the vacation, respectively, takes one slot time. The pp. g. f. for the number of customers accumulated at the gate closing epoch is obtained as a recursive form. The full probabilities, then, are derived using an iterative procedure. This system finds an application in a packet transmitting telecommunications system where the server transmits(serves) packets(customers) accumulated at a gate closing epoch, and takes one slot time vacation thereafter.

• Journal of Korean Society for Quality Management
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• v.44 no.2
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• pp.357-372
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• 2016

Purpose: The paper aims to measure customer experience at banks in South Korea. This study examines six factors of customer experience and identifies their impacts on customer loyalty. Methods: The collected data with surveys were analyzed by using multi-regression analysis. The measurement tools used for this study were categorized into six dimensions: Customization, Employees, Servicescape, Internet Banking, Value addition, and the Presence of other customers. Results: Customer experience has an influence on customer satisfaction: The effects of Customization, Employees, Servicescape, Internet Banking and Value addition were found. However, the presence of other customers was not significant on customer satisfaction. Interestingly, it was found that customer satisfaction made a statistically significant influence on customer loyalty. Conclusion: This study focuses on a bank sector of customer experience. Thus, six factors of measuring customer experience were found. The results of this study will predict customers' experience and also build up effective strategies for the utmost satisfaction of the customers.

• Journal of the Korean Society of Clothing and Textiles
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• v.27 no.11
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• pp.1270-1278
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• 2003

The purposes of this study were to compare the perspectives of salespeople and of customers on the perception of salespeople's customer orientation and to examine the effects of the customer orientation on customer satisfaction and in turn on store revisit intention. Data were obtained from the two groups of department store salespeople and their customers. A total of 300 pairs of questionnaires were distributed, and 224 pairs were analyzed. The results revealed that the salespeople's perception of the customer orientation was significantly higher than the customer's perception. The customer orientation affected the customer satisfaction with salesperson and with store while the sales orientation did not. The customer satisfaction, in turn, affected the store revisit intention, and the effect of the satisfaction with store was higher than that with salesperson. A slight difference between the customers and salespeople in such effects was observed. Generally the effects had higher predictabilities for the customers.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.12
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• pp.2453-2461
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• 2009

Faults caused by medium-voltage customers have been increased and enlarged their portion in total distribution faults even though we have done many efforts. In the previous paper, we suggested the fault prediction model and fault prevention method for these distribution line faults. However we can't directly apply this prediction model in the field. Because we don't have an useful program to predict those customers causing distribution line faults. This paper presents the construction method of data warehouse in ERP system and the program to find customers who cause distribution line faults in medium-voltage customer's electric facility management applying data mining techniques. We expect that this data warehouse and prediction program can effectively reduce faults resulted from medium-voltage customer facility.

• Culinary science and hospitality research
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• v.10 no.3
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• pp.18-31
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• 2004

Korean food industry has been developed while it receives footlights as the most encouraging industry and composing one axis of food industry under various marketing activities and severe competitions. The purpose of this study was to understand customer's reason to use bakery, extract important factor, systematically analyze and suggest the direction of bakery industry through study on the character of bakery-user. The researcher Modified the Questionnaire developed by Yoon, YH(2000) & Kim, SE(2002). The major findings obtained from this study were as follows. First, on factors of confidence and propriety, price and communication with consumers, product and service, and service response, there was a high difference between male and female. Second, on factors of accessibility & product and service, there was a high difference among disparity of age. Third, on item of confidence and propriety, there was a high difference among customers' residing styles. Fourth, in relation to income level, there was statistically no difference.

• Journal of Korean Institute of Industrial Engineers
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• v.7 no.1
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• pp.5-11
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• 1981

In the case of numerical implementation, the exact solution method for the M/M/s system where customers demand multiple server use [2] reveals limitations, if a system has large number of servers or types of customers. This is due to the huge matrices involved in the course of the calculations. This paper offers an approximation scheme for such cases. Capitalizing the characteristics of the service rate curve of the system, this method approximates the service rate as a piecewise linear function. With the service rates obtained from the linear function for each number of customers n (n=0. 1. 2,$\cdots$), ${\mu}(n)$, steady-state probabilities and measures of performance are found treating this system as an ordinary M/M/s system. This scheme performs well when the traffic intensity of a system is below about 0.8. Some numerical examples are presented.

• Proceedings of the Korean Institute of IIIuminating and Electrical Installation Engineers Conference
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• 2008.05a
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• pp.293-296
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• 2008

Contract power conversion factor which is applied to estimate contract power of general customers IS an important standard to caculate transformer capacity. This paper shows a reasonable contract power conversion factor, that was made by the systematic and statistical way considering actual conditions, such as investigated contract power and peak power for the last 5 years of each customer for 132 office building customers as to AMR system. In this dissertation, it is necessary to analyze the key features and general trend from the investigated data. It made an analysis of the feature parameters, such as average, standard deviation, median, maximum, minimun and thus it was carried the linear and nonlinear regression analysis. Therefore, this paper compared characteristics for a contract power conversion factor which is applied to calculate contract power with characteristics for a regression model for customers which maximum utilization factor of transformer is more than 60%.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.576-582
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• 2004

This research addresses the customers' reaction on enterprise CRM(customer relationship management) activities. Most of companies adopt CRM solution expecting revenue generation through customers' repurchasing, while customers accept to provide their personal information expecting some benefit from companies. Previous studies pointed out that many commercial organizations had difficulties yet to meet their goal of CRM due to lack of internal strategies. Moreover, the researches were focused only on companys' point of view. However, this paper finds the reason why companies' expectation does not fit and suggests the way to reduce mutual gap of expectation for successful CRM.

• Journal of Korean Society for Quality Management
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• v.30 no.2
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• pp.47-59
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• 2002

The purpose of this paper is to investigate the customers' requirements for shoe products using the survey method, to analyze customers' needs, and to suggest information to make the shoe that they want. For this work, we made 38 survey items for the degree of shoe satisfaction, for foot care and shoe control, for shoe characteristics, and for shoe purchase in future. For the purchase of shoe products in future, customers in their twenties gave the highest score for shoe design among price, design, size, fashion, fitness, color, brand, so forth. However, respondents in their forties selected the degree of fitness instead of shoe design. In the question for the buying price of shoe products in future, all customers wanted shoe products between 30,000 won and 50,000 won.