• 한국산학기술학회논문지
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• 제13권12호
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• pp.5875-5881
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• 2012

본 연구의 연구목적은 다문화가정 여성들이 우리사회에 적응하는 과정에서 겪는 많은 문제들을 한국적응도와 관련하여 의료기관이용과정과 만족에 관련된 요인을 파악함으로써 보다 나은 양질의 의료서비스를 다문화가정여성들에게 제공할 수 있는 자료로 사용하는 것이다. 연구대상은 다문화가정 여성 188명을 대상으로 설문지를 조사하여 빈도분석 및 기술통계, ANOVA, 다중회귀분석 연구방법을 사용하였다. 연구결과는 첫째, 국가별에 따른 각급 의료기관의 만족도 중 보건소는 베트남이 가장 높은 만족도를 나타내고 있으며, 다음으로 필리핀, 중국 순이었고 일본이 가장 만족도가 낮은 것으로 나타났다. 한방병원의 경우 보건소와는 반대로 일본이 가장 만족도가 높았고, 필리핀, 중국 순이었고 베트남이 가장 만족도가 낮은 것으로 나타났다. 둘째, '국적, 학력, 소득, 적응도와 의료기관 교통접근도 만족도'에서는 한국사회 적응도가 영향력 있는 변수로 나타났는데, 한국사회에 대한 적응도가 높을수록 의료기관 교통 접근도에 대한 만족도가 높은 것으로 나타났다. 셋째, '국적, 학력, 소득, 적응도와 병원행정수준 만족도'는 소득면에서는 먼저 100만원-150만원 보다 150만원-200만원이 만족도가 낮은 것으로 나타났고, 한국사회에 대한 적응도가 높을수록 의료기관 병원행정수준에 대한 만족도가 높은 것으로 나타났다. 이에 따른 연구 결론은 국적, 학력, 소득, 한국사회의 적응도는 의료기관의 만족도에 영향을 미치고 있다. 의료기관의 만족요인을 높이기 위해서는 국적별, 학력별, 소득별로 다각적 접근이 요구되고 특히 기본적인 한국적응도를 높이는 것은 중요하다고 할 수 있다.

• 보건행정학회지
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• 제33권3호
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• pp.370-375
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• 2023

The responsibility to ensure the health rights of detainees, particularly their medical rights, fundamentally lies with the state in all nations. However, in the correctional facilities of the Republic of Korea, these rights are currently not adequately safeguarded. Numerous detainees express dissatisfaction with the medical services provided and show a preference for voluntary external treatment. However, barriers such as prolonged application processes for external treatment and the requirement for detainees to cover their medical expenses present significant challenges. Therefore, the National Human Rights Commission of Korea has advocated for an increased medical budget in correctional facilities and a bolstered professional medical workforce to improve the medical care of detainees. Recommendations for improvements include: (1) establishing dedicated correctional hospitals for detainees, (2) setting up specialized correctional wards, (3) collaborating with military hospitals, (4) launching mobile medical buses for diverse specialties, (5) enhancing collaboration with public and private medical institutions, (6) increasing compensation for partnering external medical institutions, (7) improving the working conditions of medical officers, (8) safeguarding the defense rights of medical staff, (9) improving the working conditions of public health doctors from the Ministry of Justice in correctional facilities, and (10) pre-assigning public health specialists and military doctors to correctional facilities. By implementing these measures, it is anticipated that the quality of medical services in the Republic of Korea's correctional facilities will improve, reducing the demand for external treatments among detainees and ensuring their health and medical rights are realistically upheld.

• 대한예방한의학회지
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• 제28권1호
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• pp.59-67
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• 2024

Objectives : This study aims to systematically examine the determinants of the intention to take herbal medicine among individuals with experience in Korean medicine. Methods : This study utilized the 3,245 respondents from the 2020 Korean Medicine Utilization and Herbal Medicine Consumption Survey who reported having used Korean medical services; the responses were selected through a complex sample analysis, and analytics techniques including frequency analysis, Rao-scott chisquare test, and logistic regression were used to analyze the responses. Results : The results of data analysis reveal that the intention to take herbal medicine in the future among these individuals was significantly influenced by factors such as enrollment in private health insurance, the facility environment of Korean medical institutions, and treatment outcomes. Conclusions : Therefore, it is imperative for Korean medical institutions to continuously try reasonable action strategies, including improving medical facilities/environments and building institutional mechanisms among medical staff and members to enhance the quality of Korean medical services. Additionally, the Ministry of Health and Welfare needs to make policy efforts to reduce patients' medical expenses, such as reducing the co-insurance rate in the pilot project of applying health insurance to herbal medicine.

• 대한안전경영과학회지
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• 제16권3호
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• pp.295-304
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• 2014

The purpuse of this study is to find factors on the recognition by people involved in occupational safety and health of KOSHA 18001, the need of KOSHA 18001 certification, and the compliance by each medical institution with KOSHA 18001 review standards to help medical institutions introduce and use OSHMS. There was a survey of people involved in occupational safety and health at 300 local general hospitals with 100 or more beds that were registered with the Korean Hospital Association in 2012. The survey included the recognition of KOSHA 18001, the need of certification and the compliance by medical institutions of the occupational safety and health. A total of 132 people responded, of which an analysis of 126 cases was conducted except 6 cases poor in information.

• 보건행정학회지
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• 제28권3호
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• pp.197-201
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• 2018

There is a general consensus that many health care problems are attributable to the structural defects of the health care delivery system in Korea. The basic policy aimed to address these problems is to reform the delivery system so as that it incorporates two core principles: (1) stratification of medical care institutions into primary, secondary, and tertiary care providers according to the capability to perform specialized and complex services; (2) patients seeking care starting from the primary care provider and, if necessary, to be referred to the other provider step by step. This policy has been consistently pursued for about 30 years, but the achievement is far from success. Thus it is believed that the feasibility of the policy should be questioned. Starting from this question, based upon the observation of the current structure of the delivery system and its expected changes, the reform policy was discussed focusing on the assessment of its feasibility from both practical and theoretical viewpoints. The discussion leads to cast doubt on the policy for its possibility of making planned changes and producing expected desirable effects. Therefore it is advisable to investigate a wide range of alternative strategies and models for improving health care delivery.

• 보건의료산업학회지
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• 제13권3호
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• pp.1-12
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• 2019

Objectives: The purpose of this study was to provide hospital management diagnosis status and basic data required for the future development of hospital management diagnosis program. Methods: We conducted a questionnaire survey on administrative staff of manager level or over of medical institutions in B metropolitan city. Results: As a result of analyzing the relative influence of the needs by hospital management diagnosis indicator, the effect of financial analysis indicator, patient treatment record indicator and medical revenues indicator were high in the medical institutions with number of beds of 100 beds or over and general hospital level or over both on a hospital level and on an individual level. Conclusions: Since the existing laws or systems are centered on large major hospitals, the management environment is very unfavorable for small and medium hospitals as can be seen from the results of this study. Therefore, the government should improve the transparency and rationality of the hospital management environment in Korea through regulation and system reforms that can be applied to all medical institutions.

• 품질경영학회지
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• 제39권1호
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• pp.15-23
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• 2011

The biggest change in the current medical service market is the shift from producer-based approach to customer-based approach. Thus, there is a high necessity for an introduction of market-oriented and customer-oriented marketing activities in medical institutions. Especially, revisitation and positive word-of-mouth of customers are the most effective marketing methods of consistently obtaining customers and drawing new loyal customers. Hence, the factors influencing the reuse of medical services and word-of-mouth are demonstrated using SERVQUAL, and the results show that the service factors influencing reuse intentions on medical services are assurance, responsiveness, and tangibles and the factors strengthening word-of-mouth are empathy and assurance on the services provided by medical institutions. This study has determined that revistation and word-of-mouth of customers are not only influenced by satisfaction on medical services but by the quality itself as well. Therefore, medical service providers need to pursue standardized strategies in order to enhance the quality of medical services simultaneously in addition to simply increasing the customer satisfaction level.

• 한국치위생학회지
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• 제3권2호
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• pp.209-220
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• 2003

The purpose of this study was to examine how clients who visited dental institutions perceived client services, what sorts of client services were provided to them and to what extent they were satisfied with them. It's ultimately meant to seek ways to enhance and enlarge client services. A survey was conducted on 379 residents who used dental institutions in Seoul and Gyeonggi provinces, and the findings of this study were as follows: 1. 64.6 percent of the people investigated weren't aware of client services, and 33.0 percent viewed them as part of medical services. 77.5 percent had grievances about dental institutions they'd ever used. 2. The biggest complaint was that the dental treatments they received weren't covered by the dental insurance. As for how to solve their grievances, the largest group of them told the employees of the dental institutions about their complaints or didn't use them again. When asked whether the dental institutions took any steps to get rid of their grievances, the greatest group replied they had no idea. and the second largest group answered they took no measure. 3. By age and educational level, those who were in their 60s and up and stopped at elementary school were best cognizant of client services. Among client service variables, they were most satisfied with how the employees handled their complaints, and as to overall satisfaction, their willingness to revisit ranked highest. 4. Concerning connections among client service awareness, service variables and overall satisfaction level, their awareness of client services had a positive correlational relationship with every service variable and satisfaction level. Among the service variables, prompt client services and employee attitude were positively correlated to overall satisfaction level, but service procedure, facilities and information services exercised little impact on that. 5. As for what factors affected their content with client services, their client service awareness was identified as one of the important factors to influence their use of dental institutions, the outcome of their visit and their willingness to revisit. The above-mentioned findings suggested that dental institutions should strengthen publicity activities to inform people of client services, and encourage them to express their grievances. In addition, they should take an immediate action to remove their complaints, and try to get a successful feedback to offer higher-quality medical services and customer-oriented services.

• 치위생과학회지
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• 제7권3호
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• pp.147-152
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• 2007

본 연구는 치과진료기관의 고객 불만처리 실태를 파악하고, 불만처리 서비스 및 불만 예방서비스 시행 정도를 조사하기 위하여 2007년 1월 20일부터 2월 20일까지 치과진료기관을 대상으로 총210부의 설문지를 수거하였으나 이 중 4부는 응답자료에 결측치가 있어 분석에서 제외시키고 총 206(98%)부의 설문지를 SPSS WIN 12.0 프로그램을 이용하여 분석한 결과 다음과 같은 결과를 얻었다. 1. 치과진료기관에서 불만처리서비스에 대해 32.5%가 인지하고 있는 것으로 조사되었고, 64.6%는 불 만처리서비스를 시행 하지 않는 것으로 조사되었으며, 94.7%가 불만을 경험한 것으로 나타났다. 2. 의료소비자의 불만 내용으로는 '진료 및 대기시간이 길다'가 40.3%로 가장 높게 나타났으며 '의료보험 미적용'이 30.6%, '진료에 대한 설명부족' 6.3%, '진료비 과다청구' 5.8% 순으로 나타났으며, 월 불만건수는 1~10건이 91.3%로 가장 높은 것으로 조사되었다. 불만표현방법에서는 '직원에게 직접 말한다'가 88.2%로 가장 높게 나타났으며, 주된 불만처리 담당자는 '치과위생사'가 56.8%로 높게 나타났다. 치과진료기관의 불만대처방법으로는 '즉각적인 조치'가 34.5%로 가장 높게 나타났으며, '환자의 성향을 분석 후 불만을 처리' 30.0%, '불만에 대해 변명으로 대처' 11.1%, '불만처리센타를 설치해 적극적으로 대처' 7.0% 순으로 나타났다. 3. 불만처리서비스 시행 정도는 총평균 3.02로 나타났으며, 불만처리 담당자가 '치과위생사'일 경우 접수담당자 보다 의료소비자 불만처리서비스 시행 정도가 높은 것으로 나타나 통계적으로 유의한 차이를 보였다(p < .01). 월 불만건수가 '없다'고 응답한 경우가 '1~10건'과 '11건 이상'의 경우보다 불만처리 시행 정도가 높은 것으로 나타나 그룹 간에 통계적으로 유의한 차이를 보였다(p < .05). 4. 불만예방서비스 시행 정도는 총 평균 2.59로 나타났으며, 서울, 인천 경기의 경우 지방보다 불만예방서비스 시행정도가 높은 것으로 나타나 통계적으로 유의한 차이를 보였으며(p < .01), 치과위생사 가 불만처리를 담당했을 경우 접수담당자 담당한 경우 보다 불만예방서비스 시행 정도가 높은 것으로 나타나 통계적으로 유의한 차이를 보였다(p < .05).

• 의료법학
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• 제24권1호
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• pp.67-98
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• 2023

코로나19 발생 이후 우리의 모든 생활 영역에서 많은 변화가 있었는데, 그 중 하나가 마스크 착용 의무화였다. 팬데믹 등 상황 초기에 우리나라는 다른 국가들보다 선도적으로 '사회적 거리두기' 정책 등을 강하게 시행하면서 개인 공간을 제외한 거의 모든 공간을 이용할 경우 누구나 할 것 없이 마스크 착용은 의무였다. 물론, 의료기관을 이용하기 위해서는 무엇보다 마스크 착용이 먼저였고, 마스크 착용을 안 할 경우 출입이 거부 또는 제한되었다. 즉, HAI 예방 등을 위해 모든 의료기관 이용 환자는 코로나19 검사를 실시한 후, 음성 확인이 된 환자에 한해 대면에 의한 의료행위가 이루어지는 규제가 실시되었다. 이 과정에서 마스크를 착용하기 곤란한 장애인 등의 상황은 고려되지 못하였고, 응급환자가 제때 치료 또는 수술 등을 의료인으로부터 받지 못하는 상황이 벌어졌다. 이에 국가인권위원회는 마스크 착용을 모든 사람에게 강제하고 의료기관 출입을 허용하지 않는 것은 장애인 인권차별이라는 결정을 내렸다. 따라서 이 연구는 코로나19 상황에서 장애인의 특성을 고려하지 않은 감염병 전염 예방조치로 인해 장애인에 대한 차별이 발생한 사례와 국가인권위원회 결정에 대해 쟁점이 되는 사안을 검토하는 한편, 마스크 착용이 어려운 장애인에 대한 의료기관의 진료 거부 방지 대책의 필요성과 합리적인 방안을 모색하는 것을 목적으로 하였다.