• Asia pacific journal of information systems
• /
• 제11권2호
• /
• pp.99-119
• /
• 2001

The creation of knowledge is a major concern for knowledge management practice. In particular, effective knowledge creation is one of the critical success factor in SI(System Integration) industry. This paper designs a framework of effective knowledge creation methods for organizations in SI industry. First, we give a comprehensive survey on knowledge creation and discovery methods. And the structure of SI knowledge has been analysed. Also, characteristics of knowledge management processes of SI industry have been surveyed and analysed. A framework for effective knowledge creation of SI organization has been discussed based on the characteristics of SI knowledge and knowledge management processes. Organizational issues and theoretical issues of the methods have been discussed. Future research will be needed to expand the current framework and to examine the effectiveness of the proposed framework.

• Asia pacific journal of information systems
• /
• 제30권2호
• /
• pp.228-251
• /
• 2020

This study attempts to examine the importance of social capital in customer service organizations and clarifies how translates into organizational performance through knowledge management activities. A survey was conducted with the customer service employees, and 256 questionnaires were used for an empirical analysis with smart partial least squares (PLS). The analysis found that relational capital had a positive effect on both the knowledge management components of knowledge sharing and knowledge conversion, while structural capital significantly influenced knowledge sharing. In addition, human capital positively affected knowledge conversion. Both knowledge sharing and knowledge conversion significantly influenced organizational performance. This study proposed a conceptual framework of social capital that influences organizational performance mediated by an organization's knowledge management activities. Based on the results, we suggest practical guidelines for managing social capital and recommend areas of improvement for customer organization's managers and employees.

• 경영정보학연구
• /
• 제1권1호
• /
• pp.3-10
• /
• 1999

• 정보관리학회지
• /
• 제22권2호
• /
• pp.229-251
• /
• 2005

기업체의 경우 지식의 창출, 공유, 활용이 조직의 전 부서에서 발생하고 있기 때문에 자료실 정보시스템 또는 지식관리시스템이라는 제한된 공간에서 수동적으로 수집되는 정보, 지식만으로는 이용자의 요구를 제대로 만족시킬 수 없다. 따라서 본 연구에서는 BPM(Business Process Management)이 활성화 되어 있는 은행 환경에서 은행의 일반 업무 및 조사를 지원해 주는 지식, 정보, 문서 등의 암묵적 지식과 형식적 지식을 수집, 공유, 활용할 수 있는 온톨로지 기반 지식 리포지토리 모형을 구현해 보았다. 국내 일반 은행 환경에 맞는 모형을 제안하기 위해서 은행의 지식 관리의 현황, 문제점 및 개선점 등을 네 개의 일반 은행의 각 지식관리자와 자료실 사서 그리고 30명의 은행원들을 대상으로 한 면담과 설문지 조사를 통해서 파악한 후, 이러한 조사 결과를 기초로 하여 모형을 구현하였다.

• 정보관리학회지
• /
• 제21권1호
• /
• pp.209-230
• /
• 2004

본 연구에서는 지식관리 및 지식관리구성요소의 개념적 정의에 대해 살펴보고 지식관리를 효율적으로 수행하기 위한 요인을 신뢰, 의사소통의 개방성, 의사결정의 참여정도, 혁신성, 공유된 가치, 최고경영자의 지원으로 구분해서 조사. 분석하였다. 이러한 연구결과는 조직구성원들의 원활한 지식관리역할을 수행하기 위한 기초 자료로써 활용할 수 있을 것이다.

• 지식경영연구
• /
• 제10권1호
• /
• pp.1-15
• /
• 2009

As pervasive computing technology, which aims to get linked to useful knowledge, information or services anytime, anywhere, using any devices and/or artifacts, is proliferating, desirable impacts on knowledge management systems are now available. The pervasive computing technology will potentially enable the knowledge management systems to realize individualization and socialization and ultimately increase the knowledge processing productivity. However, researchers who apply the pervasive computing methodologies to novel way of knowledge management have been very few. These result in unsatisfactory consideration of establishing pervasive knowledge management systems. Hence, the purpose of this paper is to cast the vision of pervasive knowledge management and search for a couple of possible research issues and possibilities. This paper suggests a framework of ubiDSS, an amended knowledge management system for the next generation deploying pervasive and autonomous knowledge acquisition capabilities of ubiquitous computing technologies. Also the CKAM, context-based knowledge acquisition module, is illustrated as a prototype of future knowledge management systems.

• Journal of Information Science Theory and Practice
• /
• 제3권4호
• /
• pp.49-61
• /
• 2015

Knowledge Management (KM) has become a fundamental process for all types of institutions in society. Academic libraries are also an integral part of the knowledge system, these institutions being one of the forms that contribute to knowledge development. This study aims to find out the challenges and opportunities associated with KM practices in Dhaka University Library (DUL). The specific objectives were to ascertain the understanding of KM concepts among library professionals of DUL, to explore an overview of KM and its role, and to identify the rationale behind not practicing KM properly at DUL. Appropriate methods were employed. The findings indicate that limited expertise and lack of clear guidelines are the major challenges for the implementation of KM in DUL.

• Asia pacific journal of information systems
• /
• 제15권3호
• /
• pp.65-90
• /
• 2005

One of the major goals of using knowledge management systems(KMS) is the sharing of knowledge. The intent of an individual to share his/her knowledge plays a crucial role in sharing quality knowledge in corporations. However, there is little research that addresses this relationship between the intent to share and the use of KMS both from a holistic perspective and with empirical data analyses. To understand major factors that affect both knowledge sharing intent and the use of KMS, we conducted a field study from eight companies in four different industries which had been using KMS for at least a year. Using confirmatory factor analysis and structured equation modeling techniques, we have analyzed the relationships among top management support, trust among peers, trust in the organizational hierarchy, incentives and rewards, knowledge-sharing intent, KMS quality, knowledge quality, and the use of KMS. The research results show that top management support and trust between peers enhance the intent of sharing knowledge. We also found that top management support, knowledge-sharing intent, incentives and rewards, and the quality of knowledge have positive relationships with the use of KMS.

• Agribusiness and Information Management
• /
• 제2권1호
• /
• pp.117-128
• /
• 2010

Coordination has been identified as a concern in the cross-cutting issues of food security and nutrition (FSN) in Cambodia. Food Security and Nutrition Information System (FSNIS) in Cambodia is the only "entry portal" to support policy formulation and decision-making with regard to FSN. While this knowledge and information management system has earned a respectful reputation, Council for Agricultural and Rural Development (CARD) faces many challenges in the implementation of the system. This paper will present how FSNIS has been developed and impacts on policy or strategy related to FSN. In addition, sustainability of the system is a key challenge for FSNIS; yet it is interesting to see how it works. Along with a success story, FSNIS is recognized by its stakeholders as the most successful knowledge and information management system in the field of FSN in Cambodia.

• 한국경영정보학회:학술대회논문집
• /
• 한국경영정보학회 2008년도 춘계학술대회
• /
• pp.7-16
• /
• 2008

This research examined the mediation effects of knowledge absorptive capacity (KAC) and knowledge management capability (KMC), between information communication technology (ICT) implementation and firm performance. In the past, studies investigated KAC and KMC separately. While studies of KAC focus on the flow of information, those of KMC focus on knowledge creation triggered by innovative information. However, KAC and KMC are not mutually exclusive and as such we investigated them together in this research. We surveyed 126 companies and analyzed hypotheses with LISREL analysis. This research provided empirical support for the Nonaka's contention that the information processing has a positive effect on knowledge creation. We also found that there is a mediation effect between ICT implementation and firm performance. Not only is there a direct effect of ICT implementation on firm performance, but there is an indirect effect through KAC and KMC. KAC has a positive effect on both KMC and firm performance. However, it has been discovered that while KMC has mediation effect, it is not significant as an independent factor for firm performance.