• 디지털융복합연구
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• 제7권3호
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• pp.61-74
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• 2009

This research reviewed previous research related to Performance Measurement Models of Knowledge Management (PMMKM) in order to integrate their findings with more recent research and construct a new PMMKM. This new hypothetical PMMKM consists of an input sector, a process sector, an outcome sector, and an infrastructure sector. Each sector has three measurement items with the exception of the infrastructure sector which has two. Empirical analyses testing the overall performance model validity of the hypothetical PMMKM were favorable. However, it show be noted that the "share process" and "utilization process" items in the process sector merged into one single item. The same is true with the "individual outcome" and "organization outcome" items in the outcome sector found one single item. The study's results reveal three implications with respect to performance. First, there are derived integrated performance measurement sectors and items based on overall management process of knowledge management, which can be practically applied to the government related research entities. This became apparent after extensive review or previous theoretical studies related to the public sector and private sector. Second, weighted performance measurement of knowledge management using AHP (Analytic Hierarchy Process) Analysis makes it possible to propose PMMKM in government sponsored research institutes. Finally, measuring performance to management knowledge, as shown in this study, will prove useful for inside and outside experts who propose specific guidelines and methodologies for Knowledge management at government sponsored research institutes.

• 지식경영연구
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• 제2권1호
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• pp.65-81
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• 2001

The aim of this study is classify knowledge work style management for knowledge management. It is based on the knowledge creation model of Nonaka by subdividing types of knowledge workers. It was designed to create a model for application to the actual environment of management. Nonaka suggested the process of socialization, externalization, combination, internalization that the knowledge of a person creates new knowledge through the interaction of implicit knowledge and explicit knowledge. This research demonstrated that knowledge worker of 16 forms by applying SECI model to the main function and the subordinate functions again. This study aims at achieving a higher outcome by applying the ability of existing knowledge worker to subdivided expert field efficiently. Suggested styles of knowledge worker in this research are classified into craftsman style, pragmatic style, combination style, developed style knowledge worker who creates knowledge by selecting socialization as the function and again by selecting externalization combination, internalization as subordinate functions. And they were classified into creation style, insight style, strategy style according to practical application worker and function which is selecting externalization as the main function and socialization as the subordinate functions. They were classified into future style, innovation style, analysis style, judgement style knowledge worker who are selecting combination as the main function and experiment style, intuition style, research style, learning style worker who are selecting internalization as the main function. They suggested the characteristics and cases of each type.

• International Journal of Quality Innovation
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• 제8권2호
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• pp.69-87
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• 2007

High-tech industries in Taiwan exist in an environment with diverse product requirements and intense cost reduction and information integration stress. They must develop new operational directions to increase industry competitiveness. Therefore, Taiwan's high-tech industries must continue R&D and creativity, establish knowledge sharing mechanisms and improve new product development (NPD) performance. This research analyzed and explored the influences of knowledge management (KM) and knowledge sharing mechanisms introduced by Taiwan's high-tech industries on new product development performance. The relationship between knowledge management capabilities and NPD performance is studied. This research considers the intervening industry and corporate position variables. Taiwan's high-tech industries have gradually entered the era of IT region integration and application with competitive advantage creation based upon core techniques. The in-depth study of knowledge management and knowledge sharing introduced by the high-tech industry revealed double meanings in academic and practical applications. The research results showed the following: (1) the stronger the knowledge management capabilities of Taiwan's high-tech industries, the more significant the NPD performance. (2) The better the knowledge sharing mechanism in Taiwan's high-tech industries, the more significant the NPD performance. (3) Corporate scale is not necessarily the critical factor in NPD success and the influence of corporate scale on NPD performance did not show significant differences. (4) The stronger the degree of leading corporate techniques, the more significant the NPD performance.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2007년도 춘계학술대회
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• pp.202-208
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• 2007

As one of the key strategic resources, the customer knowledge not only improves the performance of customer relationship management, but fosters the sustained competitive advantages as it creates values for customers with customer knowledge management. On the basis of the general introduction of research on customer knowledge management, this paper develops the research on customer knowledge management from the perspective of strategic management, and discusses further relevant studies concerning concepts of customer knowledge and customer knowledge management, studying perspectives, key questions as well as development directions for research, and so on.

• 지식경영연구
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• 제3권1호
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• pp.75-91
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• 2002

This research is interested in organization members' knowledge contribution, along with the requirement for the effective knowledge management as a critical corporate asset. We consider the performance appraisal and reward system on knowledge sharing as a key issue for the successful knowledge management. Analyzed will be the interactive relationship among the performance appraisal and reward system, individual knowledge contribution, and organizational knowledge contribution effectiveness. This case study is based on in-depth interviews in the consulting industry recognized as a knowledge-integrated industry. The purpose of this research is to examine how firms evaluate and reward organization members' knowledge contribution, to define how fim1s utilize IT for the knowledge management, and to show how the performance appraisal and reward system influence organizational knowledge contribution effectiveness. Besides, other determinants for knowledge contribution effectiveness are defined. It is recognized that knowledge contribution effectiveness is positively related to non-monetary rewards and informal appraisals. As for the future study, we recommend the empirical research based on several propositions developed in this study.

• 지식경영연구
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• 제11권2호
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• pp.1-16
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• 2010

Despite the well accepted necessity and importance of knowledge management, cases of successful knowledge management are not easy to find. With a case study of a Korean organization, this research introduces an integrated knowledge management model, in which knowledge and work processes are combined to improved knowledge performance. Knowledge-work process integration facilitates knowledge asset creation, transfer, and utilization, through which inefficiencies in knowledge utilization may be removed and knowledge contribution to business performance may be enhanced. Knowledge-work process integration may further be aligned with innovation processes, enabling systematic and continuous knowledge based process innovation.

• 지식경영연구
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• 제18권1호
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• pp.1-24
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• 2017

The voluntary knowledge creation plays an important role in achieving competitive advantage in the organization from the perspective of knowledge management. Although many companies have introduced the Knowledge Management Systems (KMS) for this purpose, they have not gained the expected benefits from those systems. One of the reasons for that is KMS have not provided organization members with sufficient intrinsic motivation about knowledge creation, diffusion and application. Therefore, this study proposes a concept called psychological knowledge ownership as intrinsic motivation factor that facilitates knowledge creation and examines its antecedents and consequences. The research results show that reputation, self-efficacy, and expertise sharing have impacts on psychological knowledge ownership, which in turn influences knowledge creation attitude. In conclusion, we discuss both theoretical and practical implications of this research and suggest its limitations.

• 정보화정책
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• 제17권2호
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• pp.3-24
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• 2010

이 연구는 지난 10년 동안 한국 정부기관에서의 지식관리 활동에 대한 실증적 연구의 경향을 분석하는데 목적이 있다. 주요 학술지에 게재된 46편의 실증연구 논문을 분석하였으며, 분석 결과 일정한 경향이 발견되었다. 대다수의 연구가 지식관리 활동에 미치는 영향요인과 지식관리 활동이 조직성과에 미치는 영향을 경험적으로 입증하는데 초점을 두었으며, 특히 지식공유와 지식창출에 대해 많은 연구가 있었다. 가설 검증 연구, 설문조사에 의한 자료수집, 다변수 통계기법에 의한 분석이 지배적인 연구방법이었다. 향후 연구 발전을 위해 연구주제 및 연구방법의 다양화, 지식관리 활동 연구에의 통합적 접근 등이 강조되었다.

• 한국지능정보시스템학회:학술대회논문집
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• 한국지능정보시스템학회 2002년도 춘계학술대회 논문집
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• pp.294-301
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• 2002

우리 나라 중소기업의 지식영영 수준을 비교 평가하기 위하여 150개 업체를 대상으로 설문 조사 하였다. 연구 모형은 1) 지식경영과 기업전략 2) 지식경영 문화와 체계 3) 지식경영을 위한 학습 과정과 공유 4) 지식경영을 위한 정보기술 5) 지식경영 성과측정과 보상에 대하여 평가하였다. 연구 결과로는 기업의 특성에 따라 지식경영 수준 차이가 있다는 것이다. 특히, 우리 나라 기업에서 지식경영을 위한 기업 문화 형성이 미흡하며, 지식경영을 위한 학습과정과 성과과정 및 보상이 다른 영역에 비해 상대적으로 낮게 나타났다. 우리 나라 기업의 특성을 맞는 지식경영의 평가 개발이 요구된다.

• 지능정보연구
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• 제8권2호
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• pp.37-49
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• 2002

우리 나라 중소기업의 지식경영 수준을 비교 평가하기 위하여 150개 업체를 대상으로 설문 조사하였다. 연구 모형은 1) 지식경영과 기업전략 2) 지식경영 문화와 체계 3) 지식경영을 위한 학습 과정과 공유 4) 지식경영을 위한 정보기술 5)지식경영 성과측정과 보상에 대하여 평가하였다. 연구 결과로는 기업의 특성에 따라 지식경영 수준 차이가 있다는 것이다. 특히, 우리 나라 기업에서 지식경영을 위한 기업 문화 형성이 미흡하며, 지식경영을 위한 학습 과정과 성과측정 및 보상이 다른 영역에 비해 상대적으로 낮게 나타났다. 우리 나라 기업의 특성을 맞는 지식경영의 평가 개발이 요구된다.