• Asia pacific journal of information systems
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• v.23 no.1
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• pp.107-132
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• 2013

Despite the importance of knowledge complementarities (KC) to firm performance, very little is known about exactly what constitutes KC and how synergistic knowledge is created in KC. This research looks into the dimensionality of KC and how synergistic knowledge as an essential component of KC is generated in a process innovation (PI) project. We propose that KC consists of potential complementary knowledge, collaborative elaboration (CE) process, and synergistic knowledge. The model is investigated quantitatively, using a sample of 26 matched-pairs of client and consultant who participated in a PI project, and then qualitatively using interviews of a sub-sample of 7 matched-pairs of client and consultant. Data were collected in a longitudinal way at four different points during the four month project period. Results show that consultant's learning about the client's business occurs first and then client learning about IT capabilities follows through CE. With this enhanced clients' knowledge about IT capabilities, clients play an initiative role in designing the To-Be business processes, while consultants play a supporting role by introducing best practices or making suggestions based on their experiences. Future research implications as well as practical implications are also discussed.

• 제어로봇시스템학회:학술대회논문집
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• 2003.10a
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• pp.1338-1343
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• 2003

Data is the expression of the language or numerical values that show some characteristics. And information is extracted from data for the specific purposes. The knowledge is utilized as information to construct rules that recognize patterns and make decisions. Today, knowledge extraction and application of the knowledge are broadly accomplished to improve the comprehension and to elevate the performance of systems in several industrial fields. The knowledge extraction could be achieved by some steps that include the knowledge acquisition, expression, and implementation. Such extracted knowledge can be drawn by rules. Clustering (CU, input space partition (ISP), neuro-fuzzy (NF), neural network (NN), extension matrix (EM), etc. are employed for expression the knowledge by rules. In this paper, the various approaches of the knowledge extraction are examined by categories that separate the methods by the applied industrial fields. Also, the several test data and the experimental results are compared and analysed based upon the applied techniques that include CL, ISP, NF, NN, EM, and so on.

• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.735-749
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• 2016

Purpose: This study is addressing the establishment of the knowledge information system supplying the quality management of weapon system. It is going to support the continuous quality management through the linkages and integration between the product structure and the quality information. Methods: The interrelated relationship of the product structure information and quality information of weapon system would be expressed explicitly by taking advantage of the ontology concept. The quality information of distributed systems would be integrated through the SOA(Service Oriented Architecture)-based Web services. After defining the inference rules, which could be utilized in the quality management, in the constructed knowledge information system, the quality information would be inferred through the queries. Results: By building the integrated quality information knowledge system through the ontology and SOA, the connectivity between the product structures and dispersed quality information was enhanced. The utility and applicability of this study were checked up through the inferences on the products and quality information by using the information built by the semantic relationship of facts. Conclusion: We established the knowledge and information system as a systematic approach to support the quality management of weapon system. This is not affected by the organizations and systems, and it seems that it could be utilized across the quality management as the efficient knowledge sharing architecture supporting the quality management of weapon systems in the aspect of the product integration.

• Knowledge Management Research
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• v.20 no.3
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• pp.17-38
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• 2019

Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.264-269
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• 2008

Considering our increasingly interconnected organizations heavily relying on business processes and the growing need for timely accurate knowledge to achieve greater agility in the enterprise, the idea of looking at business processes as a knowledge object is gaining momentum. Business process information is knowledge and should consequently be managed as a valuable organizational asset, particularly because organizations need to react in near real time to environmental changes and events. This paper provides an overview of the situation in this field arguing for a better definition of the intersections between knowledge and business process management. When business process is seen as knowledge, it should be managed as such. We assess and discuss some of the resulting benefits and considering the need for greater dynamic integration between the two domains, we look at ontologies as an interesting technical approach to bridging this gap showing an example for an ontology based sales order process.

• Journal of KIISE:Information Networking
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• v.37 no.2
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• pp.99-108
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• 2010

The Wireless Ad Hoc network is discussed as a core technology for ubiquitous computing, and the smart tag technology is currently being actively discussed as a part of the sensor network. Thus, considering its security may advance the realization of ubiquitous computing. RFID (Radio Frequency Identification) technology using the smart tag technology as a part of the sensor network is currently in the limelight. In particular, when RFID is applied to a knowledge management system managing various data, data mobility and management convenience are ensured and automated knowledge service can be provided to users. Accordingly, this paper to proposed a secure scheme for mobility knowledge management systems using multi-agents differentiated from the existing knowledge management systems. Specifically, the proposed scheme designates user's authentication and privilege information in multi-agents and provides effective knowledge service through grouping based on user information. Moreover, even user's movement, the proposed scheme ensures service availability and provides continuous information through communication with multi-agent systems.

• Management & Information Systems Review
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• v.12
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• pp.17-35
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• 2003

In the customer-centered era, financial institutions have understood the importance of Customer Relationship Management(CRM), and heavily invested into building the required technology infrastructure more than ever. In a competitive environment that are changing fast, knowledge management is necessary. To know customers' needs and desire, we have to approach their environment and mind, and the method by estimating in terms of supposing or imitating. Applying customers' knowledge is effective and will come up with a stepping-stone to get rid of threatening factors by having competitiveness in a competitive environment and extending and changing the corporation. This purpose, the study has identified knowledge-oriented infra that corporations know and customer relations by conducting a poll of local corporations and have presented motives that can effectively carry out knowledge-based customer relations. To gain competitive advantage, these Institutions need to understand their customers' potential value to find out more and to recognize the significant changes of customer. Then the CRM implementation will help Financial Institutions move to more of a sales culture away from product and closer to the customer.

• Asia pacific journal of information systems
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• v.30 no.4
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• pp.758-784
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• 2020

In today's dynamic and hypercompetitive business environment, knowledge and innovation have emerged as bases for sustained competitive advantage. This paper addresses two specific research questions. First, we ask, "What is the effect that firm interactivity has on various types of innovation?" As we address this question, we explain that interactivity helps firms create knowledge, which then promotes and enables innovation. Second, we ask, "How do the various types of innovation impact firm performance?" We develop a research model and a set of hypotheses from the basis of organizational knowledge creation theory and the knowledge-based view of the firm. We test this model using survey data, and find that interactivity is positively associated with innovation. We also find that several types of innovation, including service innovation, process innovation, and organizational innovation have a positive impact on firm performance.

• Journal of Digital Convergence
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• v.15 no.3
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• pp.313-318
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• 2017

In general, users of design software such as Photoshop, search for information online when they want to obtain related knowledge. However, it is very difficult to find the exact information they want about designs because available knowledge sharing systems are very broad in what they manage, and it is rare that such systems would provide any design-specific Q&A or exchange of information functionality. In the paper we development a video based system for sharing design knowledge that supplies Q&A, lecture, knowledge trade function etc. utilizing multimedia like text, image and video reflecting the characteristics of design knowledge. The system are expected to contribute to the competitiveness of products through sharing design knowledge. In the near future the system will need to expand to a framework that can be shared with a variety of knowledge, as well as design knowledge.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2001.04a
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• pp.723-726
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• 2001

The design of delivery system is one of the most important subject in injection molding. Delivery system is a channel to flow the polymer melt from the injection molding machine to the mold cavities and affect quality and productivity of the part. The synthesis of delivery system of injection molding has been done empirically, since it requires profound knowledge about the moldability and causal effects on the properties of the part, which are not available to designers through the current CAD systems. A knowledge-based CAD system is constructed by adding the knowledge module to an existing geometric modeler and contains knowledge to permit non-experts ad well as mold design experts to generate the acceptable geometries of gate and runner for injection molded parts.