• Knowledge Management Research
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• v.20 no.3
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• pp.17-38
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• 2019

Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

• Journal of Korea Society of Digital Industry and Information Management
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• v.13 no.4
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• pp.57-69
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• 2017

The ability to use and utilize information technology devices in the knowledge-based society shows many differences in terms of quality of life. However, in the case of the elderly, the elderly suffer difficulties in acquiring information technology due to their aging characteristics, so they can not easily adapt to rapidly changing societies. Therefore, it is becoming more and more important to educate the elderly who are trying to adapt to the new environment of knowledge-based society. Therefore, in this study, we analyzed the previous researches of the researchers related to the elderly informatization education and the report of the actual situation of the digital divide of the government, and identified the problems and suggested ways to activate the effective education for the aged. The following suggestions are made to activate information education. First, there is a need for systematic promotion and professional counseling on the need for information education for the elderly learners. Second, the development of various curriculum that can be used in real life. Third, development of customized learning materials. etc. Fourth, Obtain a professional lecturer for the elderly. It is limited to lecturers who have completed teaching and learning methods that reflect the characteristics of the elderly. Fifth, the introduction of qualification certification system that can measure the level of informatization of the elderly learners. Sixth, building e-learning system for elderly people. Seventh, to establish a new organization dedicated solely to information education for the elderly. When these parts are realized, it will help elderly people to improve their quality of life through alleviation of solitude and alienation.

• Proceedings of the Korea Contents Association Conference
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• 2007.11a
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• pp.482-486
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• 2007

Industry for mobile camera module is a complex one based on various technologies, including mechanics, communication technology, material engineering, and electronics which are connected closely. This industry has been already known to a higher value-added business, and as going into an aging society, is expected a market growth. Also, it is a knowledge based component industry and each components assembled into product is almost home made items. This characteristics made many small and medium and venture enterprises participate in this area. Using this study, related companies refer the status and make the decision for commercialize the technology in the internal and world market.

• Journal of Technology Innovation
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• v.12 no.3
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• pp.229-258
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• 2004

To promote successful bioinformatics commercialization in terms of CoPS, we try to explore a commercialization process based on the characteristics of the product. Our study shows that external integration with sector-specific infrastructure is a critical factor to obtaining a knowledge base for CoPS commercialization, and that sector-specific local infrastructure is useful resource for early commercialization stages(imagining, incubating, and demonstrating stages). This paper analyzes Ensoltek's commercialization process on the basis of analysis of bioinformatics industry and Daeduck Science Park. This leads us to suggest the following policy implication for supporting commercialization activities in bioinformatics industry ; long-term investment policy towards infrastructure and software R&D, promotion policy for collaboration, and introduction of commercialisation based industry-university-public research institute cooperation.

• The Journal of Information Technology
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• v.6 no.4
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• pp.135-146
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• 2003

In the era of so-called knowledge-based economy, the creation and utilization of IT and new knowledge are recognized as core factors to enforce IT industry and to increase national competitiveness. Advanced countries, therefore, have heavily invested their resources on IT sector and introduced competition into the telecommunication market. ASEAN countries are trying to make themselves informationized society through IT market liberalization and industry development. They are investing lots of resources to construct IT infrastructure such as wired and wireless network and consider informationized society promotion as top national agenda. In this effort, Korea is a benchmarking model for them. Successful entering into ASEAN market requires close analysis and correct understanding of its IT policy and infrastructure. In this paper, therefore, tried to analyse IT policy and infrastructure of three ASEAN countries, which have high potential of economic cooperation in IT with Korea. And based on the analysis, tried to find out ways to enter into ASEAN.

• Journal of the Korea Society of Computer and Information
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• v.6 no.3
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• pp.143-151
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• 2001

Fashion Industry is one of the Knowledge Based Industry. The firms which produce the fashion merchandises should shirt to new paradigm of creating new image to delight customers. New image and design is derived from each designer's creative mind. However, self management team work of designers is more creative power than each independent designer's work. This study recommends that the Korean fashion firms implement self management team, concurrent product design and development and Just-in-Time Ⅱ based on sharing information and knowledge with the supplier to set competitive advantage. It can not only reduce cost and improve speed of management and the qualify of products but also satisfy and delight customers.

• International conference on construction engineering and project management
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• 2022.06a
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• pp.516-524
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• 2022

The construction industry is considered the most hazardous industry globally. Therefore, safety education is crucial for raising the safety awareness of construction workers working at construction sites and creating a safe working environment. However, the current safety education method and tools cannot provide trainees with realistic and practical experiences that might help better safety awareness in practice. A metaverse, a real-time network of 3D virtual worlds focused on social connection, was created for more interactive communication, collaboration, and coordination between users. Several previous studies have noted that the metaverse has excellent potential for improved safety education performance, but its required functions and practical applications have not been thoroughly researched. In order to fill the research gap, this paper reviewed the potential benefits of a metaverse based on the current research and suggested its application for safety education purposes. This paper scrutinized the metaverse's key functions, particularly its information and knowledge sharing function and reality capture function. Then, the authors created a metaverse prototype based on the two key functions described above. The main contribution of this paper is reviewing the potential benefits of a metaverse for safety education. A realistic and feasible metaverse platform should be developed in future studies, and its impact on safety education should be quantitatively verified.

• Journal of the Korea Computer Industry Society
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• v.3 no.7
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• pp.845-850
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• 2002

Recently, the college education is apart from the necessity of the industry. Therefore, the industry encounters short of the professional expert and the employment ratio of the college graduate is in decrease every year. In order to overcome this problem, an innovative and creative, new college curriculum is necessary, which can enhance the practical and yard-oriented ability for the student instead of the traditional desk-based theoretical knowledge. Thus, in order to improve the college curriculum, a quwstionnare survey for 42 industries located Busan and Kyungnam Province was made. The Questionnaire survey showed that the requirement of ERP was highest. Based on the industry questionnaire survey, an new IT related curriculum made to order by the industry, which can cultivate professional workers, is proposed in this paper.

• Journal of Information Technology Applications and Management
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• v.31 no.1
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• pp.79-95
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• 2024

In modern society, as data plays a crucial role at the levels of businesses, industries, and nations, the utilization of data becomes increasingly important. Consequently, governments are prioritizing the development and implementation of plans to cultivate data workforce, viewing the data industry as a cornerstone of national strategy. To enhance domestic capabilities and nurture workforce in the data industry, it is deemed necessary to conduct an objective comparative analysis with major foreign countries. Therefore, this study aims to analyze cases of domestic and international data industries and explore methods for quantitatively comparing data industry workforce across nations. Initially, the study distinguishes between "data industry workforce" and "data job-related workforce," particularly focusing on professionals handling data-related tasks. Subsequently, it compares the workforce sizes of data job-related workforce across nations, utilizing standardized occupational classification codes based on the International Standard Classification of Occupations(ISCO). However, it should be noted that countries employing their own unique occupational classification systems often require matching job titles with similar meanings for accurate comparison. Through this study, it is anticipated that policymakers will be able to establish future directions for cultivating data workforce based on comparable status.

• Asian Journal of Business Environment
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• v.7 no.2
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• pp.17-20
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• 2017

Purpose - This paper will go deep into the analysis of Korean Cultural industry development, and the result of the analysis shows that the cultural value of cultural product, competitive product lines and mature Market Mechanism are core competences of Korean Cultural industry. Research design, data, and methodology - This is a case study in the era of knowledge based economy, Cultural industry has become a new increasing point of economic development. Cultural industry, commonly regarded as an industry with high-ended value, is occupying more important role in economic development and social welfare promotion process. Results - Moreover the increasingly important role of cultural industry will hopefully help to promote industrial upgrading process and finally become a driving force for economic growth and technological innovation. During the process of cultural development, improving core competence of Cultural industry is a key consideration to help the development of Cultural industry in a positive way. Conclusions - From the study above, we find that in order to ensure sustainable development of Cultural industry, emphasis should be put on finding and improving core competence. Core competence of Korean Cultural industry is important and inspiring to the development of Chinese Cultural industry and regional integration in the East Asian area.