• 지식경영연구
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• 제3권1호
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• pp.19-39
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• 2002

Many companies have tried, with mixed success, to leverage knowledge resources by knowledge sharing functions. Trust is one of the integral factors for fostering knowledge sharing. This paper categorizes trust on the basis of its multi-dimension and multi-level. In view of this category, it investigates the relationship between trust and knowledge sharing. A sample of 191 employees from 24 companies is used for an empirical exploration. Our analysis results imply that both organizational trust and trust among peers are crucial for effective knowledge sharing.

• 지식경영연구
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• 제14권3호
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• pp.15-35
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• 2013

Nowadays, online shopping has become popular among consumers. As such, gaining loyal online shopping customers has become a rising concern for online shopping vendors. In this study, we investigated the hierarchical relationships among Lewicki and Bunker's three different types of trust, namely, calculus-based trust, knowledge-based trust, and identification-based trust, in the context of online shopping and their impacts on customer satisfaction and loyalty. A total of 104 responses from online shopping users were analyzed to test the proposed model and its hypotheses using Partial Least Squares (PLS). The results showed that, in the online environment, hierarchical relationships between different types of trust exist and that, among them, knowledge-based trust has the strongest impact on customer satisfaction. This finding implied that practitioners should focus on developing appropriate online strategies for building trust-based relationships with online customers.

• 한국정보시스템학회지:정보시스템연구
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• 제19권4호
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• pp.65-85
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• 2010

The importance of communities of practice(CoP) as an organizational informal unit for fostering knowledge transfer and sharing gains a lot of attention from KM researchers and practitioners. Since most of CoPs are formulated online these days, the credibility or trustworthiness of knowledge contents circulated within a certain CoP should be considered thoroughly for them to be fully utilized safely. Here comes the need for an appropriate trust measuring methodology to determine the true value of knowledge given by unknown people through an online channel. In this paper, an improved trust measuring method is proposed using new trust variables such as level of degrees derived from the relationships among community users. In addition, activeness, relevance, and usefulness of the knowledge contents themselves, which are calculated automatically using a text categorization technique, are also used for trust measurement. The proposed framework incorporates fuzzy set and calculation concepts to help build trust matrices and models, which are used to measure the level of trust involved in specific knowledge artifacts concerned.

• 지식경영연구
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• 제17권4호
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• pp.1-25
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• 2016

The main purpose of this study is to examine relations among authentic leadership, trust for leaders, psychological well-being, and knowledge sharing. Authentic leadership proposes positive and interactional approach between leaders and subordinates. Authentic leaders are aware of their values and belief, and they keep their personal goals and support their followers. Such behaviors boost psychological well-being, knowledge sharing, and trust for leaders. To analyze the framework proposed, survey data was collected from 164 employees of three companies. In particular, this study designed a robust research method by assessing model fit and avoiding common method bias issues. The empirical results of this study are as follows. Authentic leadership positively influences trust for leaders and psychological well-being. Trust for leaders is shown to have positive impacts on psychological well-being and knowledge sharing. In addition, followers' psychological well-being positively influences knowledge sharing activities. This study contributes to the comprehension of the structural relationships among authentic leadership, trust for leaders, psychological well-being, and knowledge sharing. The results suggest that authentic leadership and trust for leaders were key success factors of building positive mindset and capability of employees in the forms of psychological well-being and knowledge sharing activities.

• 정보화정책
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• 제20권4호
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• pp.23-50
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• 2013

이 연구는 공공조직 구성원의 신뢰기반에 따른 신뢰유형이 지식공유(암묵지식과 명시지식)에 미치는 영향관계를 경험적으로 살펴보고 최적모형을 도출하는데 목적을 두었다. 분석모형의 구성변수로는 신뢰기반에 따른 신뢰유형을 조직의 절차적 및 분배적 공정성에 기인한 타산적 신뢰, 조직과 상사 그리고 동료에 대한 인지적 신뢰, 동료에 대한 감성적 신뢰 요인 등을 독립변수로 설정하였으며, 종속변수로는 지식내용을 중심으로 암묵지식 공유와 명시지식 공유로 구분하였다. 분석 과정에서는 신뢰기반에 따른 신뢰유형과 지식공유를 구성하는 개별요인은 물론 이들 개별 요인들의 상위개념을 통합요인으로 구분하여 분석하였다. 분석결과 각 모형의 적합도는 요구수준에 근사하게 도달되었으며, 가설적 영향관계에서는 통합요인 및 개별요인 모두에서 '동료에 대한 감성적 신뢰'가 지식공유에 유의적 영향을 미치는 것으로 파악되었다. 연구결과의 정책적 함의로는 첫째, 지식공유에 영향을 미치는 신뢰 개념을 구체적으로 구분하여 유형화하고 유형별로 지식공유의 영향모형을 도출함으로써 상황에 적합한 지식공유 활성화 방안을 마련할 수 있는 토대를 제공했다는 점과 둘째, 지식공유를 암묵지식과 명시지식으로 구분함으로써 지식공유의 내용에 따른 차별화된 지식공유의 촉진 방안을 모색하는 토대를 제공했다는 점 등을 제시하였다.

• Asia pacific journal of information systems
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• 제25권4호
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• pp.642-661
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• 2015

Interpersonal trust has become essential for online communities because people have managed to be in a situation without face-to-face encounters. To identify the structural relationships between interpersonal trust and learning performance, we analyzed the relationship between two types of trust, namely, cognitive and affective, as well as two dimensions of learning performance, namely, learning satisfaction and knowledge application. We also identified the moderating role of social norms in the relationship between trust and learning performance. Results of analysis are as follows. First, cognitive trust significantly affected the two dimensions of performance. Second, affective trust exhibited a significant effect on learning satisfaction, but did not affect knowledge application. Third, the relationships between the two performance factors were significant and direct. Lastly, social norms appeared to moderate the effects of cognitive trust on knowledge application and affective trust on satisfaction. These findings suggest that organizations, which would like to optimize task-oriented performance of their learning communities, should consider linking strategies between community satisfaction and practical knowledge application.

• 기술경영경제학회:학술대회논문집
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• 기술경영경제학회 2002년도 제21회 하계학술발표회 논문집
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• pp.141-156
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• 2002

This study tries to testify that how much knowledge sharing behavior affects organizational effectiveness and is affected by the supervisory trust empirically. The results show that the higher the supervisory trust was the higher the level of knowledge sharing behavior and ultimately, organizational effectiveness is improved. Specially, the supervisory trust affects job-related knowledge sharing behavior and knowledge sharing system behavior. The knowledge sharing culture, however, is no relation with the supervisory trust. Job-related knowledge sharing behavior influenced both job satisfaction and organizational commitment. But knowledge sharing system influenced only job satisfaction and knowledge sharing culture influenced only organization at commitment. The implication from this paper is that knowledge sharing improves the organizational effectiveness and the supervisory trust is important for knowledge sharing in R&D organization.

• Asia pacific journal of information systems
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• 제17권3호
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• pp.55-78
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• 2007

Increasingly the information technology (IT) outsourcing phenomenon has been a subject of much academic research. Scholars have argued that knowledge complementarities playa crucial role in forming successful IT outsourcing relationships. However, notwithstanding the fast growth of IT outsourcing, prior studies on IT outsourcing have not included knowledge complementarities in their research design as a determining factor for IT outsourcing effectiveness. Further, the understanding of knowledge complementarities itself remains ambiguous. In this study, the concept of knowledge complementarities is explored in the IT outsourcing context at the firm level. Specifically, it addresses the following questions: what is knowledge complementarities? How does it affect IT outsourcing effectiveness? Is the relationship between knowledge complementarities and IT outsourcing effectiveness influenced by organizational trust between the client and the vendor? Grounded in the relevant theories to knowledge management and IT outsourcing, we develop a research model in which both the main effects of knowledge complementarities and organizational trust and the moderating effect of organizational trust on the relationships between knowledge complementarities and IT outsourcing effectiveness are tested. Within this research model, we develop a second order construct of knowledge complementarities, consisting of complementary business knowledge and complementary IT knowledge as the first order constructs. We have used data from a field study of 103 firms in Korea to test the proposed model. Controlling the effects of conflict resolution efforts, our empirical analysis found significant main effects of knowledge complementarities and organizational trust on IT outsourcing effectiveness. The results suggest that knowledge complementarities between the client and vendor positively contribute to IT outsourcing effectiveness. Specifically, the client needs to have enough IT knowledge to assess the quality of IT outsourcing services provided by the vendor. Meanwhile, the vendor should understand the client's business well enough to provide IT services, Contrary to our expectations, the moderating effect of trust on the relationship between knowledge complementarities and IT outsourcing effectiveness was not supported in this study. The results also show that organizational trust between client and vendor significantly influences IT outsourcing effectiveness. As for contributions of this study, we have not only clarified the concept of knowledge complementarities, but also developed an instrument to measure the concept and empirically validated it. Further, we have tested the idea that knowledge complementarities and trust directly influence IT outsourcing effectiveness and trust moderates the relationship between knowledge complementarities and IT outsourcing effectiveness. Out results prescribe the knowledge complementarities of client and vendor as a useful path to IT outsourcing effectiveness. These findings have important theoretical and practical implications, which are discussed in the paper.

• 지식경영연구
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• 제14권2호
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• pp.89-116
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• 2013

The purpose of this research was to investigate relations among empowering leadership, knowledge sharing, intrinsic motivation and trust on supervisors. In addition, the purpose of this study was to investigate if trust on supervisors would mediate the effect of empowering leadership on outcome variables. A research model and hypotheses were developed to examine the theoretical research questions. To test the model proposed, survey data from 44 companies in various industries were collected by distributing 510 questionnaires to team member. The final set of data utilized to test hypotheses included 470 responses. The empirical results of the analysis are as follow. Empowering leadership was shown to influence followers' knowledge sharing. Meantime, empowering leadership was influencing intrinsic motivation and it was positively related to followers' trust on their supervisors. Finally, trust on supervisors partially mediated between empowering leadership and outcome variables. We found that empowering leadership was an important factor in a way that it closely related to variables of organizational competency, such as knowledge sharing, intrinsic motivation and trust in organization.

• Asia pacific journal of information systems
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• 제12권4호
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• pp.139-172
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• 2002

Comtemporary firms need capability of acquiring external knowledge and internalizing it to cope with environmental fluctuation. The paper analyzes the impact of absorptive capacity, an ability to recognize and utilize external knowledge, on knowledge acquisition of the firm, and examines the role of trust in the knowledge acquisition process. Data were collected from 84 domestic companies that had adopted ERP packages. The results indicate that prior experiences of knowledge acquisition, communication mechanism, and conflict resolution mechanism affect knowledge acquisition positively. Among those independent variables, communication mechanism and conflict resolution mechanism significantly and positively related with trust. Trust is, in turn, positively associated with knowledge acquisition. Meanwhile, previous knowledge base and prior relationship with the knowledge provider do not affect knowledge acquisition. Further, the results provide evidence that trust plays a mediating role between other absorptive capacity factors and knowledge acquisition.