• Knowledge Management Research
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• v.7 no.2
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• pp.53-68
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• 2006

Knowledge has become an important resource for organization. The manufacturing industry is usually operated on the basis of business processes, and most workers are familiar with their own processes. The process-based approach, therefore, can provide an efficient way to capture and navigate knowledge. In this study, we focus on knowledge which may be missed during knowledge transfer among workers. For this, we propose a method for analyzing knowledge flow, which is passed among business processes. We propose a process-based knowledge management framework for analyzing knowledge flow, which employs a two-phase analysis: process analysis and knowledge flow analysis. A knowledge flow model, represented by Knowledge Flow Diagram, is proposed as a tool for representing knowledge. We formulate several semantics for knowledge flow modeling. We build the three-level schema: conceptual, logical, and physical in order to automate the knowledge model adaptive to knowledge management systems. The proposed approach is verified and illustrated through a case study on the manufacturing process of A Company.

• Knowledge Management Research
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• v.11 no.4
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• pp.79-89
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• 2010

Companies always competing with rivals in global market ought to cope with various kinds of crises coming from substitutes, new technologies, changing consumer tastes, and government regulations, etc. In this sense, it is highly required that companies should always remain well-prepared for crisis management. Nevertheless, many companies still lack detailed and well-guided strategies about how to handle crisis. This study proposes a case study to propose an effective crisis management by using knowledge management. Cases analyzed by this study are concerned with Daewoo International Corporation (http://www.daewoo.com) and Decoline (http://www.decoline.co.kr) where crises have been successfully overcome by using effective knowledge management strategies, and company performance reached sustainable level.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.50-54
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• 2001

Information systems development entails planning, analysis, design and construction phases. The analysis phase identifying user requirements is the most important of these phases. Since unidentified defects in the early phase causes increased work and costs as development proceeds, the quality of analysis results affects the quality of the resultant system. Major tasks in the analysis phase are data modeling and process modeling. Research on building a knowledge-based system for data modeling have been conducted much, however, not sufficiently for process modeling. As a system environment with high user interaction increases, research on process modeling methods and knowledge- based systems considering such environment are required. In this research, a process modeling framework for information systems with high user interaction is suggested and a knowledge-based system for supporting the suggested framework is implemented. A proposed model consists of the following tasks: event analysis, process analysis, and event/process interaction analysis. Event analysis identifies business events and their responses. Process analysis break down the processes of an enterprise into progressively increasing details. Decomposition begins at the function level and ends when the elementary process level is reached. Event/process interaction analysis verifies the results of process analysis and event analysis. A knowledge-based system for supporting a proposed process modeling framework is implemented in a web-based environment.

• Journal of the Korean Operations Research and Management Science Society
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• v.16 no.2
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• pp.33-33
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• 1991

The management of enterprise knowledge has been increasingly important because knowledge emerges as the new basis of competition in postcapitalist society. One of the key issues in knowledge management is to put knowledge into a repository where it can be easily stored, reused, and recreated. This paper proposes a model repository and the corresponding knowledge management framework. The emphases of model repository is on abstraction knowledge in the form of schematic models. Two major benefits are model independence and model integration. A metaschema is constructed according to six conceptual components: separate unit, external link, internal link, separate unite descriptor, link descriptor, and composite descriptor, which can be applied for a variety of models. A prototype system with a case illustrates the practical usefulness of model repository for knowledge management

• Asia pacific journal of information systems
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• v.30 no.2
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• pp.228-251
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• 2020

This study attempts to examine the importance of social capital in customer service organizations and clarifies how translates into organizational performance through knowledge management activities. A survey was conducted with the customer service employees, and 256 questionnaires were used for an empirical analysis with smart partial least squares (PLS). The analysis found that relational capital had a positive effect on both the knowledge management components of knowledge sharing and knowledge conversion, while structural capital significantly influenced knowledge sharing. In addition, human capital positively affected knowledge conversion. Both knowledge sharing and knowledge conversion significantly influenced organizational performance. This study proposed a conceptual framework of social capital that influences organizational performance mediated by an organization's knowledge management activities. Based on the results, we suggest practical guidelines for managing social capital and recommend areas of improvement for customer organization's managers and employees.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 1999.03a
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• pp.125-133
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• 1999

The objective of knowledge discovery and data mining lies in the generation of useful insights from a store of data. This paper presents a framework for knowledge mining to provide a systematic approach to the selection and deployment of tools for automated learning. Every methodology has its strengths and limitations. Consequently, a multistrategy approach may be required to take advantage of the strengths of disparate technique while circumventing their individual limitations. For concreteness, the general framework for data mining in marketing is examined in the context of developing agents for optimizing a supply chain network.

• Journal of Information Technology Services
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• v.5 no.3
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• pp.121-135
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• 2006

With the growth and maturation of IT industry, the necessity of audit about development, maintenance and management of high-quality information system is gradually increasing. In addition, the necessity of inner auditing system, which could totally verify and evaluate the effectiveness of project according to the characteristics of organization conducting information-oriented business, also being proposed. Government offices including Korea Institute of Science and Technology(KISTI) collectively controlling nationwide science-technology related information have no guiding principle or organization within themselves even though performing information-oriented businesses are becoming more bigger and complicated. In this paper, we propose scheme for devising framework, which can audit construction and operation of knowledge information, check list and guideline. In addition, we present concrete ways for adapting these schemes to institutes which manage science-technology knowledge information. Audit framework consists of points of time in audit, audit domain and audit criterion. Points of time in audit are defined as three phases as followings: pre-audit, in-progress audit and post-audit. Audit domain includes 16 detail audit domains and especially we set 11 check items and 40 detail investigation items for database implementation business. We expect that management level of science-technology implementation business of organizations using this research result will increase and they could offer high-quality information service.

• Knowledge Management Research
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• v.18 no.3
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• pp.231-246
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• 2017

As an interest in the efficiency of public sector expenditures has spread across the world, Korea has operated a self-evaluation system for government projects as a part of the performance-based budget system. However, an evaluation system for public information technology project has been criticized for its lack of validity, which stems from the uniformity of performance management. This study draws insight from knowledge management literature in an attempt to address the problems with the extant performance evaluation system in public agencies. To realize benefits from IT investment, an agency needs to develop its own performance management model for information systems projects, with a focus on the interaction of IT and organizational system. The knowledge management-based framework for IT projects was verified through a case study, with which we discussed the applicability of knowledge management to the evaluation of public information systems projects.

• Journal of the Korean Society for information Management
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• v.24 no.3
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• pp.67-82
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• 2007

The purpose of this paper is to imply for the assessing framework of next generation Enterprise Portals'(EPs) function through the lens of organizational knowledge creation. As the emerging "suite" products such as Smart Enterprise Suite (SES) converges EPs with collaboration and content management, EPs are no longer just a gateway to information and content. EPs are emerging as the center of convergence for many complementary technologies. Considering that this trend is common and knowledge creation is one of key goals of EPs, it is important to assess EPs' function through the knowledge creation process. This paper reviews literatures to set initial assessing elements of EPs' function, then adopts Delphi Technique to prove and categorize the elements according to the knowledge creation process. The samples are consisted of 7 professional knowledge management consultants at Entrue Consulting Partners, LG CNS. This paper may be significant in providing a new vision to the evaluation of EPs by combining a theoretical model with a practical situation.

• Korean Management Science Review
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• v.16 no.2
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• pp.33-49
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• 1999

The management of enterprise knowledge has been increasingly important because knowledge emerges as the new basis of competition in postcapitalist society. One of the key issues in knowledge management is to put knowledge into a repository where it can be easily stored, reused, and recreated. This paper proposes a model repository and the corresponding knowledge management framework. The emphases of model repository is on abstraction knowledge in the form of schematic models. Two major benefits are model independence and model integration. A metaschema is constructed according to six conceptual components: separate unit, external link, internal link, separate unite descriptor, link descriptor, and composite descriptor, which can be applied for a variety of models. A prototype system with a case illustrates the practical usefulness of model repository for knowledge management.