• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.11 no.2
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• pp.245-252
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• 2011

VoIP transmits voices over IP-based networks and it is the abbreviation of Voice over Internet Protocol. Recently, VoIP provides various services in addition to voices. Since VoIP services' provision is extending, VoIP service quality management is becoming an important issue. Therefore, in this paper, we study VoIP service quality management. We examine VoIP technology, service types, and network architecture. Then, we investigate key quality indicators(KQIs)/key performance indicators(KPIs) in terms of customers, not network service providers. Toward this, we also study the concept of general service quality management as well as the concept of telecommunication related service quality management. Moreover, we apply $\bar{x}$ and R charts to show how to use statistical quality control techniques in real telecommunication companies with one KQI.

• Tunnel and Underground Space
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• v.32 no.5
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• pp.327-343
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• 2022

The standard work report for trucks was developed that records data on truck haulage operations in open-pit and underground mines, and to evaluate the performance of haulage operations. Work reports used in 5 mines in Korea was secured and analyzed, and items to be included in the standard work report were determined. By analyzing the formulas for key performance indicators (KPIs) proposed by the Global Mining Guidelines Group (GMG), it was possible to determine how to record time-related data. After selecting a limestone underground mine as a research area, the performance of haulage operations was evaluated using a standard work report. As a result, in terms of truck availability, uptime was 46.7%, and both physical and mechanical availability were 100%. In the case of utilization, use of availability was 88.2%, the asset utilization was 41.1%, and operating and effective utilization were 88.2% and 79.2%, respectively. Also, in terms of efficiency, operating efficiency was found to be 89.9%.

• Journal of the Korea Institute of Building Construction
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• v.17 no.2
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• pp.199-209
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• 2017

The measurement of business performance is important to secure the competitiveness of construction companies. Therefore, the purpose of this study is to analyze what is needed to increase the competitiveness of small & medium construction companies. In order to analyze efficiently, this study reconfirms the effectiveness of Key Performance Indicators(KPI) of construction companies selected from previous studies. The empirical analysis to find differences of KPI between small & medium construction companies and big construction companies is performed using the 4,286 construction company samples extracted by 'KIS-Value Data Base'. The results of the empirical analysis show that there are significant differences in characteristics of KPI between small & medium construction companies and big construction companies. Particularly, small & medium construction companies are relatively insufficient to invest for the purpose of preparation for future and long-term growth. Additionally, empirical tests reconfirm that most of the KPIs from previous survey studies are suitable as a performance indicators. The contribution of this study is to analyze empirically small & medium construction company's strong & weak points and the effectiveness of KPIs derived from previous studies.

• Journal of the Korean Society of Food Culture
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• v.24 no.5
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• pp.486-495
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• 2009

The purpose of this research was to investigate whether the perception of KPIs by restaurant managers from financial and non-financial perspectives was affected by BSC implementation. The perceptions that were examined were importance, adoption, performance, and utilization of KPIs. We surveyed managers from multinational restaurant chains that were adopting BSC and those that were not. From a non-financial perspective, the difference in perceived importance between BSC adopted firms and firms that did not adopt BSC was significant. The managers of BSC adopted firms perceived KPIs more seriously than the others. Secondly, according to the managers' working experiences, the difference of perceived utilization in the internal business process perspective was significant between BSC adopted firms and firms that did not adopt BSC. In addition, from the learning and growth perspective, the difference in perceived adoption and utilization between the two groups was significant. Finally, in the BSC adopted firms, the perceived importance of the managers affected the other perceptions like adoption and utilization from both the financial and non-financial perspectives.

• Journal of the Korea Society of Computer and Information
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• v.29 no.1
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• pp.97-109
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• 2024

This research aims to investigate how major cities in Korea utilize smart city-related technologies, develop key performance indicators (KPIs) to measure the smartness and efficiency of cities, and propose a methodology for assessing and suggesting smart city policy directions based on Data Envelopment Analysis (DEA). Referring to the CITYkeys Smart City Performance Measurement Framework, 10 key performance indicators (KPIs) were derived. For each KPI, city statistical data were allocated to input and output variables, and 15 cities were assigned as Decision Making Units (DMUs). The DEA methodology was employed to evaluate the operational efficiency and scale profitability of cities, providing insights into the operational efficiency of each city. Finally, the operational efficiency among DMUs was ranked to propose smart city policy directions for each city.

• The Journal of Society for e-Business Studies
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• v.16 no.4
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• pp.321-334
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• 2011

As Small and Medium Enterprises(SMEs)' dependency on major companies is increasing every day, the importance of the IT collaboration between those is being highlighted more than ever. However, the information level of the SMEs is much inferior and lack of capital, low level of management and the problem of the informatization are being raised. Therefore, the methods to improve the level of the infrastructure for the informatization need to be performed based on the current status of the SMEs. In this paper, we proposed the ways to manage key performance indicators(KPI) of each business process by inducing and prioritizing the KPIs which has higher accomplishment compared to its management rate. As the result of the present study reflects the priorities of KPIs, it may contribute to the accomplishment of the efficient informatization that considers the enterprise's size.

• Journal of the Korean Operations Research and Management Science Society
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• v.25 no.3
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• pp.137-154
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• 2000

This paper suggests a balanced scorecard (BSC) framework for measuring and evaluating the performance of knowledge workers in professional service firms(PSFs) which are typical knowldege-based organizations. As a strategic learning system, the balanced scorecard allows business leaders to drive and modify their business strategies based on the balanced measurement of key performance indicators(KPIs), which are basically divided into four domains such as financial achievement, customer orientation, internal business process, and innovation and learning. Conducting a focused case study on performance evaluation of knowledge workers from a balanced viewpoint, we could evaluate their competency and potential in more comprehensive manner. We also employ the analytic hierarchy process (AHP) approach for derive relative weights of key performance indicators and link it to a spreadsheet model for rating the individual performance of knowledge workers in a systematic way.

• The Journal of Information Systems
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• v.17 no.4
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• pp.79-98
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• 2008

FTTH(Fiber to The Home), a next generation communication service, is expected to boost up the growth of the whole IT industry and to creating new businesses by enabling the convergence of the broadcasting and communication technologies. It will consequently contribute to improve the quality of our life. The purpose of this study is to evaluate the performance of EPFSD using the Balanced Scorecard(BSC) model with five perspectives which are known to have inherent relationship: regional economy, regional customer, regional process, innovation and growth in the region, and regional infrastructure. 16 critical success factors(CSFs) and 37 key performance indicators(KPIs) are developed based on the BSC model to measure the performance indicators of the EPFSD.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.684-690
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• 2008

FTTH(Fiber to The Home), a next generation communication service, is expected to boost up the growth of the whole IT industry and to creating new businesses by enabling the convergence of the broadcasting and communication technologies. It will consequently contribute to improve the quality of our life. The purpose of this study is to evaluate the performance of EPFSD using the Balanced Scorecard(BSC) model with five perspectives which are known to have inherent relationship: regional economy, regional customer, regional process, innovation and growth in the region, and regional infrastructure. 16 critical success factors(CSFs) and 37 key performance indicators(KPIs) are developed based on the BSC model to measure the performance indicators of the EPFSD.

• Korea Journal of Hospital Management
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• v.22 no.1
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• pp.40-50
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• 2017

The purpose of this study is to develop the KPIs(Key Performance Indices) needed to improve management and strategy in the dental clinic based on the four perspectives of BSC(Balanced Scorecard). The questionnaire was conducted on 52 dentists approved by Dental Managment Research Committee in Seoul National University as a panel. Using the Delphi technique, the top five KPIs for each point of perspective in BSC were extracted from KPI pools. In the third survey, the top five KPIs of all points were compared with each other through AHP(Analytic Hierarchy Process) method, and priority and overall importance rankings were calculated. The biggest difference in the three level AHP results was the customer perspective took priority to others. In the second survey, the financial perspective, which was number one, was pushed back. The overall significance of KPIs was in the order of customer, internal process, finance, learning and growth perspective, with the exception of medical profits (5th of 20) and new patient growth (10th of 20). We were able to overcome the limitations of the Delphi Technique with the AHP method. In general, the financial perspective in BSC is known to be the most important, but we conclude that the customer perspective is more important through the pairwise comparison survey. In the current dental service market, which is a long-term recession, excessive competition, customer satisfaction and customer relationship management seem to be the first goal to pursue in dental clinic.