• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1599-1607
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• 2009

In order to deal with severe competition in the construction market of developing countries, large contractors must continually improve their own performance and operation. Performance measurement is the heart of ceaseless improvement in organizations. Key performance indicators (KPIs) play a key role in measuring project management performance (PMP) of large contractors in developing countries. The main objective of this paper is to identify KPIs, which can be used to measure PMP of contractors, and then analyze the underlying relationships of these KPIs in order to gain insight into PMP of large construction firms in Vietnam construction industry (VCI). Literature reviews and the pilot survey provided 30 KPIs. Fourteen KPIs, which have the mean values higher than 3.0, were considered as important KPIs through a questionnaire survey of 32 professionals. Factor analysis of these KPIs was employed to categorize them. The results of the survey revealed that top six KPIs are construction time and cost, owner satisfaction on services and products, and quality management and project team performance. Factor analysis uncovered that 14 top-ranked KPIs can be grouped under six categories, namely: (1) construction input management, (2) owner satisfaction, (3) cost and quality, (4) manpower management, (5) subcontractor performance and (6) equipment management. The findings of this research can be used as a guideline to measure PMP of contractors in Vietnam as well as in other developing countries. Since contractors from a country to the other country may have the same manner to manage construction projects, the results of this study may be useful not only to practitioners and researchers in Vietnam but also to participants in other developing countries.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2021년도 봄 학술논문 발표대회
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• pp.85-86
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• 2021

KPI, an indicator that measures the performance of factors that contribute to achieving strategies of individuals or organizations, is used a lot to analyze the performance of construction work. Construction work consists of individual construction types with different characteristics such as progress method, scale, and input resources, but currently, KPIs for performance analysis of individual construction types are lacking. Therefore, this study aims to obtain and analyze data for establishing construction performance analysis KPIs during construction work to prepare the basis for the creation of future construction KPIs. Preliminary KPIs for earthwork performance analysis selected through this study are expected to be the basis for deriving preliminary KPIs for other individual construction types.

• 대한간호학회지
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• 제45권3호
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• pp.429-438
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• 2015

Purpose: This study was conducted to develop key performance indicators (KPIs) for home care nursing (HCN) based on a balanced scorecard, and to construct a performance prediction model of strategic objectives using the Bayesian Belief Network (BBN). Methods: This methodological study included four steps: establishment of KPIs, performance prediction modeling, development of a performance prediction model using BBN, and simulation of a suggested nursing management strategy. An HCN expert group and a staff group participated. The content validity index was analyzed using STATA 13.0, and BBN was analyzed using HUGIN 8.0. Results: We generated a list of KPIs composed of 4 perspectives, 10 strategic objectives, and 31 KPIs. In the validity test of the performance prediction model, the factor with the greatest variance for increasing profit was maximum cost reduction of HCN services. The factor with the smallest variance for increasing profit was a minimum image improvement for HCN. During sensitivity analysis, the probability of the expert group did not affect the sensitivity. Furthermore, simulation of a 10% image improvement predicted the most effective way to increase profit. Conclusion: KPIs of HCN can estimate financial and non-financial performance. The performance prediction model for HCN will be useful to improve performance.

• 산업경영시스템학회지
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• 제28권3호
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• pp.121-132
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• 2005

Nowadays, Information Technology(IT) has become one of the most critical managerial decision areas, because its role in the business practice tends to be more important and hence the amount of the investment in growing. Since there is no dominant and promising measure to evaluate the IT performance, the managements have difficulties on the decision process for IT investment. In this paper, we propose an IT performance evaluation model. The proposed model starts with finding the business performance evaluation areas and the corresponding KPIs, and then concentrates on the IT performance evaluation areas corresponding to the business performance evaluation areas. To extract the specific and reliable KPIs for the IT performance measure, we map the business performance evaluation areas into the corresponding IT performance evaluation areas and then combine and adjust these KPIs with the KPIs obtained from the experiential field interview. Finally, We present the complete model which has 11 business performance indices and 48 IT performance indices are completed.

• 대한간호학회지
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• 제38권5호
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• pp.656-666
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• 2008

Purpose: The purpose of this study was to develop visions of nursing service, nursing strategies and key performance indicators (KPIs) for an intensive care unit (ICU) based on a Balanced Scorecard (BSC). Methods: This study was undertaken by using methodological research. The development process consisted of four phases; the first phase was to develop the vision of nursing in ICUs. The second phase was to develop strategies according to 4 perspectives of a BSC. The third phase was to develop KPIs according to the 4 perspectives of BSC and the final phase was to combine the nursing visions, strategies and KPIs of ICUs. Results: Two main visions of nursing service for ICUs were established. These were 'realization of harmonized professional nursing with human respect' and 'recovery of health through specialized nursing' respectively. In order to reach the aim of developing nursing visions, thirteen practical strategies and nineteen KPIs were developed by four perspectives of the BSC. Conclusion: The results will be used as objective fundamental data to attain business outcomes for the achievement of nursing visions and strategies of ICUs.

• 한국식생활문화학회지
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• 제24권5호
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• pp.486-495
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• 2009

The purpose of this research was to investigate whether the perception of KPIs by restaurant managers from financial and non-financial perspectives was affected by BSC implementation. The perceptions that were examined were importance, adoption, performance, and utilization of KPIs. We surveyed managers from multinational restaurant chains that were adopting BSC and those that were not. From a non-financial perspective, the difference in perceived importance between BSC adopted firms and firms that did not adopt BSC was significant. The managers of BSC adopted firms perceived KPIs more seriously than the others. Secondly, according to the managers' working experiences, the difference of perceived utilization in the internal business process perspective was significant between BSC adopted firms and firms that did not adopt BSC. In addition, from the learning and growth perspective, the difference in perceived adoption and utilization between the two groups was significant. Finally, in the BSC adopted firms, the perceived importance of the managers affected the other perceptions like adoption and utilization from both the financial and non-financial perspectives.

• 한국철도학회논문집
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• 제9권4호
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• pp.388-393
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• 2006

Recently, Korean government demands that public sectors like railway construction should improve their management efficiency. It is necessary for railway construction supported by government budget to aim at the companywide management efficiency. The Balanced Scorecard (BSC) is known as integrated performance management framework that helps a company to translate strategic objective info relevant performance within an organization. This paper focuses on relationship between KPIs (Key Performance Indicators) used to measure the performance of railway construction industry and process KPT for BPM (Business Process Management). Also, the vision and strategies of the railway construction is introduced, and the CSFs (Critical Success Factors) and the KPI based on BSC is developed. Finally, this paper explores that there is a possibility to fulfill the strategic objectives of railway construction industry through the connectivity between KPI based on BSC and process KPI based on BPM. We explain the detailed procedures with an example of railway construction industry.

• 한국병원경영학회지
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• 제22권1호
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• pp.40-50
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• 2017

The purpose of this study is to develop the KPIs(Key Performance Indices) needed to improve management and strategy in the dental clinic based on the four perspectives of BSC(Balanced Scorecard). The questionnaire was conducted on 52 dentists approved by Dental Managment Research Committee in Seoul National University as a panel. Using the Delphi technique, the top five KPIs for each point of perspective in BSC were extracted from KPI pools. In the third survey, the top five KPIs of all points were compared with each other through AHP(Analytic Hierarchy Process) method, and priority and overall importance rankings were calculated. The biggest difference in the three level AHP results was the customer perspective took priority to others. In the second survey, the financial perspective, which was number one, was pushed back. The overall significance of KPIs was in the order of customer, internal process, finance, learning and growth perspective, with the exception of medical profits (5th of 20) and new patient growth (10th of 20). We were able to overcome the limitations of the Delphi Technique with the AHP method. In general, the financial perspective in BSC is known to be the most important, but we conclude that the customer perspective is more important through the pairwise comparison survey. In the current dental service market, which is a long-term recession, excessive competition, customer satisfaction and customer relationship management seem to be the first goal to pursue in dental clinic.

• 터널과지하공간
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• 제32권5호
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• pp.327-343
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• 2022

본 연구에서는 노천 및 지하 광산의 트럭 운반 작업에 대한 데이터를 기록하고, 이를 이용하여 운반 작업의 성능을 평가할 수 있는 표준 트럭 작업 일지를 개발하였다. 국내에서 가행 중인 5곳의 광산에서 활용하고 있는 작업 일지를 확보하여 분석을 수행하였고, 작업 일지에 포함되어야 할 항목들을 결정하였다. GMG (Global Mining Guidelines Group)에서 제안한 핵심성과지표(KPIs)들의 산정식을 분석하여 차량 운행시간을 기록하는 방법을 결정할 수 있었다. 국내의 석회석 지하 광산을 연구지역으로 선정한 후 표준 트럭 작업 일지를 이용하여 운반 작업의 성능을 평가하였다. 그 결과, 트럭의 가용률 측면에서 가동시간이 46.7%, 물리적 가용률과 기계적 가용률은 모두 100%로 나타났다. 이용률의 경우, 가용장비 이용률이 88.2%, 자산 이용률이 41.1%, 운영 이용률과 유효 이용률은 각각 88.2%와 79.2%로 나타났다. 효율성의 경우에는 운영 효율성이 89.9%로 나타났다.

• 무역학회지
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• 제43권6호
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• pp.193-214
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• 2018

최근 공공기관은 경제적 가치창출을 넘어 사회적 가치(Social Value) 창출 역할을 강조받고 있다. 본 연구에서는 항만을 관리·운영하는 주체인 항만공사에 대한 사회적 가치 실현을 위한 평가지표 및 항만공사형 사회적 가치 실현모델을 제시하고자 하였다. 경영평가제도의 5가지 사회적 가치 평가지표를 중심으로 정량적으로 측정가능한 KPI(Key Performance Index)를 제시하고 항만공사별 비전, 미션과 사회적 가치 추진전략 및 이해관계당사자 분석을 통해 항만공사 고유업무영역에 기반한 항만서비스 전달 및 구매 고객형 사회적 가치 모델 개념을 제시하였다.