• The Journal of the Korea Contents Association
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• v.15 no.1
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• pp.366-378
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• 2015

The purpose of this study conducted in the United States was to identify the level of role stressors among professions at centers for independent living and to investigate the relationship between role stressors and burnout at the target population. A total of 218 professions completed a web-based and hard copy survey. The participants reported a mean (standard deviation) score of 22.48 (5.80) for the role conflict dimension, 22.20 (4.30) for the role ambiguity dimension, and 9.14 (2.55) for the role overload. Demographic assessment of the differences on the mean score of the three role stressors revealed significant associations with that age, job title, highest level of education, years of human service experience and working hours per week for role conflict/role ambiguity, and experience in human service for role overload. The role conflict, ambiguity, and overload stressors were significant predictors of emotional exhaustion and depersonalization explaining 26% and 14% of the variance, respectively. None of the stressors significant predicted personal accomplishment. The results indicate that role conflict, ambiguity, and overload are important predictors of burnout among professions at centers for independent living.

• Journal of Korea Society of Industrial Information Systems
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• v.26 no.6
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• pp.119-133
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• 2021

Research has been conducted in many fields to identify research trends using text mining, but in the field of emotional labor, no research has been conducted using text mining to identify research trends. This study uses text mining to deeply analyze 1,465 papers at the Korea Citation Index (KCI) from 2004 to 2019 containing the subject word 'emotional labor' to understand the trend of emotional labor researches. Topics were extracted by LDA analysis, and IDM analysis was performed to confirm the proportion and similarity of the topics. Through these methods, an integrated analysis of topics was conducted considering the usefulness of topics with high similarity. The research topics are divided into 11 categories in descending order: stress of emotional labor (12.2%), emotional labor and social support (12.0%), customer service workers' emotional labor (10.9%), emotional labor and resilience (10.2%), emotional labor strategy (9.2%), call center counselor's emotional labor (9.1%), results of emotional labor (9.0%), emotional labor and job exhaustion (7.9%), emotional intelligence (7.1%), preliminary care service workers' emotional labor (6.6%), emotional labor and organizational culture (5.9%). Through topic modeling and trend analysis, the research trend of emotional labor and the academic progress are analyzed to present the direction of emotional labor research, and it is expected that a practical strategy for emotional labor can be established.

• Journal of the korean academy of Pediatric Dentistry
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• v.49 no.4
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• pp.481-496
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• 2022

The purpose of this study was to compare factors causing stress in pediatric and general dentists when treating pediatric patients and to evaluate their overall occupational stress level. A total of 191 dentists participated in the online survey, consisting of 66 pediatric dentists and 125 general dentists. The questionnaire was conducted using Google Form. Both groups were stressed due to poor cooperation of patient and caregiver, uncertain prognosis of treatment, and low cost of pediatric dental treatment. The pediatric dentists felt relatively high stress due to poor cooperation from caregivers and an uncertain prognosis of treatment (p < 0.05). Overall occupational stress was high in both groups in the order of patient, time, job environment, and income-related stress, and the degrees of pediatric dentists were lower than general dentists. Among the 3 sub-factors of occupational burnout, more than 98% of both groups showed burnout in "depersonalization", and more than 69% of both groups showed burnout in "emotional exhaustion". Both groups showed a low burnout rate in "reduced sense of accomplishment" and pediatric dentists showed a higher sense of accomplishment than general dentists (p < 0.05). This study showed that both groups were under high occupational stress due to various factors, and efforts were required to relieve stress.