• The Journal of Asian Finance, Economics and Business
• /
• 제7권11호
• /
• pp.789-800
• /
• 2020

This study aims to examine the effect of perceived usefulness (PU), perceived ease of use (PEU), trust (TR), subjective norm (SN), and attitude (AT) on customer's Intention to Adopt Internet Banking (IAIB) at Islamic banks and conventional banks before and during the Covid-19 pandemic in Indonesia. The research model is based on the Theory of Planned Behavior (TPB) and the Technology Acceptance Model (TAM). This study involves 213 respondents for Islamic banks and 410 respondents for conventional banks from 25 provinces in Indonesia. Data was analyzed using partial least square (PLS) regression with the Structural Equation Model (SEM) method. The result of data analysis confirms several hypotheses taken from the literature. The results before the Covid-19 pandemic showed that AT and SN influence IAIB in Islamic banks. Whereas in conventional banks, AT, PU, SN, and TR influence IAIB. While during the Covid-19 pandemic, it shows that the AT, PU, IB, SN, and customer TR influence IAIB in Islamic banks and conventional banks. From the analysis, it was found that the PEU variable did not have a significant effect on the intention of customers of Islamic banks and conventional banks to use Internet banking.

• 경영과학
• /
• 제22권2호
• /
• pp.13-34
• /
• 2005

Mobile banking service has emerged as an important profit source for both banks and mobile phone service companies. However, the growth of the mobile banking service is behind the expectation of banks and mobile phone companies. One plausible explanation for this laggard diffusion of mobile banking may be the lack of consumers' initial trust on the service. Therefore, this study investigates the critical factors in building trust and intention to use mobile banking services. Our research results show that propensity-to-trust, structural assurance, and relative advantages of services have significant impacts on consumers' initial trust in mobile banking service Furthermore, initial trust in mobile banking service is a critical factor for adopting mobile banking services Contrary to our expectation, however, reputation of banks and mobile phone companies are not significant in attracting consumers to mobile banking services.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• 제17권6호
• /
• pp.1657-1673
• /
• 2023

With the advancement of information technology, criminals employ multiple cyberspaces to promote cybercrime. To combat cybercrime and cyber dangers, banks and financial institutions use artificial intelligence (AI). AI technologies assist the banking sector to develop and grow in many ways. Transparency and explanation of AI's ability are required to preserve trust. Deep learning protects client behavior and interest data. Deep learning techniques may anticipate cyber-attack behavior, allowing for secure banking transactions. This proposed approach is based on a user-centric design that safeguards people's private data over banking. Here, initially, the attack data can be generated over banking transactions. Routing is done for the configuration of the nodes. Then, the obtained data can be preprocessed for removing the errors. Followed by hierarchical network feature extraction can be used to identify the abnormal features related to the attack. Finally, the user data can be protected and the malicious attack in the transmission route can be identified by using the Wrapper stepwise ResNet classifier. The proposed work outperforms other techniques in terms of attack detection and accuracy, and the findings are depicted in the graphical format by employing the Python tool.

• 한국정보처리학회:학술대회논문집
• /
• 한국정보처리학회 2004년도 추계학술발표논문집(상)
• /
• pp.543-546
• /
• 2004

Web Services are rapidity becoming the enabling technology of today's e-business and e-commerce systems, and will soon transform the Web into distributed applications. The aim of this paper is to present our approach in applying Web Services into the Internet transaction banking system. The system is integrated among backend system of banks so that each bank system can communicate with each other in order to perform transactions in transferring money from an account in one bank to an account in the partner bank and vise versa. The backend systems of banks are heterogeneous information systems; therefore it is difficult to build a common environment using existing distributed technologies. Web Services provide a means for different organizations to connect their applications with one another to conduct business across a network in a platform and language independent manner [1]. The paper will examine these benefits of Web Services and apply these features into the Internet banking transaction system regardless of platform, programming languages as well as existing backend system of banks.

• 대한전기학회:학술대회논문집
• /
• 대한전기학회 2003년도 학술회의 논문집 정보 및 제어부문 A
• /
• pp.143-146
• /
• 2003

In mobile Internet banking service through wireless local area network, security is a most important factor to consider. We describe the development of mobile banking service using Personal Digatal Assistant (PDA). In order to increase the strength of encryption, we adopted hybrid approach where both of the public key algorithm and the secret key algorithm are used during the transaction among PDA, banking server and authentication server.

• 정보처리학회논문지:소프트웨어 및 데이터공학
• /
• 제3권4호
• /
• pp.139-148
• /
• 2014

IT의 발전과 더불어 금융권의 비대면 채널 역시 폭발적으로 증가되어왔다. 하지만 금융 시스템의 특성을 명확하게 반영한 규모 산정에 대한 모델의 부재로 인하여 예산 수립의 신뢰성 저하, 그리고 이에 따른 저가 수주 경쟁 등이 빈번하게 발생하였다. 이러한 규모 예측의 신뢰성 저하는 인터넷 뱅킹 시스템의 품질 저하로 이어져 금융 상품을 이용하는 고객에게 피해가 전해지고 있다. 따라서 본 논문에서는 기존 금융권에서 사용하는 규모 산정 기법의 두 종류인 FP 기반 규모 산정과 전문가 유추 기반의 규모 산정을 토대로 규모 산정 기법을 개선하여 보다 간편하고, 실제 금융 비대면 채널 수행 규모에 근접한 규모 예측 기법을 구축하고 이의 효용성을 회귀분석을 통하여 검증하였다. 그 결과, 기존 규모 산정 기법보다 실제 수행 규모와 상관관계 및 정확도가 증가된 인터넷 뱅킹 시스템을 위한 개선된 FP 기반 초기 규모예측 모델과 도구를 구축하였다.

• 한국정보통신학회논문지
• /
• 제23권5호
• /
• pp.604-612
• /
• 2019

PKI(Public Key Infrastructure) 인터넷 뱅킹은 서명 검증을 위한 공개키(public key)를 신원 정보와 함께 서버에 등록하고, 등록된 공개키를 사용하여 사용자 인증과 거래 인증을 위한 서명을 검증하는 데 활용한다. 반면, 비트코인 등 블록체인 기반의 금융 거래 시스템은 공개키 암호 기반의 디지털 서명에 근거한 인증 체계를 채택하고 있음에도 불구하고, P2P(peer-to-peer) 방식으로 지불 거래를 수행하므로 공개키를 등록할 수 있는 서버가 존재하지 않는다. 본 논문은 기존의 대표적인 인터넷 뱅킹 방식인 PKI 인터넷 뱅킹과 블록체인 지불 거래의 차이를 분석하고 블록체인 지불 거래의 장단점을 파악하는데 목적이 있다. 이를 통해 본 논문은 블록체인 지불 시스템이 보편적인 금융 거래에 활용되기 위한 구조적 측면과 보안성 측면의 개선방향을 제시하고자 한다.

• 한국산학기술학회논문지
• /
• 제10권8호
• /
• pp.1920-1925
• /
• 2009

'05. 6월 인터넷 뱅킹으로 인한 최초 사고는 전자금융거래 보호를 위한 보안프로그램 기능을 중지하고, 이용자가 입력한 주요 금융거래정보 즉 공인인증서 비밀번호, 계좌비밀번호, 보안카드 비밀번호 등을 수집하여 이를 전자금융거래에 사용하였다. 이처럼 백신 프로그램이나 개인 방화벽과 같은 보안프로그램의 기능을 우회하는 해킹 툴에 의해 금융정보를 갈취하는 행위는 계속해서 시도되고 있다. 따라서 전자금융거래에 있어 이용자 단말기에서부터 금융기관의 금융거래서버까지 이용자가 입력한 금융거래정보를 안전하게 보호하는 것을 목적으로 전자금융시스템을 구성해야 한다. 본 논문에서는 전자금융거래에서 발생된 위협에 대해 원인을 분석하고, 이를 기반으로 현 전자금융거래인 인터넷뱅킹, 금융자동화기기, 모바일뱅킹에서 보안성 향상을 위해 고려해야 할 보안사항에 대해 기술한다.

• Journal of Information Technology Applications and Management
• /
• 제16권1호
• /
• pp.169-183
• /
• 2009

The purpose of this research, based on the Media Selection Theory, the Technology Acceptance Model, and the Social Influence Theory, is to investigate the influential factors that affect media selection in banking transactions. Analyses showed that for location sensitive bank windows and ATMs(automatic teller machines), defined as offline-based transaction channels, convenience was the variable affecting media selection. However, in the case of online media not related to location, (phone banking, internet banking, and mobile banking) reliability was the significant variable influencing use. The findings show that banking organizations may benefit from identifying traits of media affecting use, and should differentiate customer services for competitive advantage.

• The Journal of Asian Finance, Economics and Business
• /
• 제6권1호
• /
• pp.169-175
• /
• 2019

Service quality has been a point of discussion from the decades as it is important for customer satisfaction, loyalty and retention. Various models have been proposed to measure the quality in the service sector. Models are modified in accordance with context and geography to assess the quality of service better. This study aims to investigate the impact of the modified e-SERVQUAL model on the customer perception about the existing relation and potential scope of doing business with a bank which in-turn will decide the performance of the bank. Statistical data was analyzed through various tests like reliability analysis, correlation and regression analysis using SPSS 25.0. The primary data of e-SQ and performance was gathered from 721 internet banking users using 32 item questionnaire, representing 72% response rates, of four selected Islamic banks of Malaysia. E-SERQUAL was modified by adding Shariah Compliance information about banks and products for Islamic banking customers. The finding specified that efficient & reliable services, fulfillment, security/trust, and Shariah compliance information have a significant association with the performance of Islamic banks. The research is original and its implications will be helpful for Islamic banks across the world to enhance the online experience of customers, which will help them to retain the customers in the rapid changing virtual environment.