• KSII Transactions on Internet and Information Systems (TIIS)
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• v.7 no.5
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• pp.1213-1235
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• 2013

In this paper, we investigated the factors affecting the intention to use smartphone banking with a research model based on the Technology Acceptance Model (TAM) extended to include security risk, trust, and self-efficacy. With analysis after controlling factors such as age, gender, and previous experience of smartphone banking that may have effects, we conclude that perceived usefulness, perceived ease of use, security risk, and trust have direct effect on the intention to use smartphone banking, and self-efficacy has indirect effect on the intention to use through mediation of perceived ease of use. We performed a study to check the validity of TAM in the context of smartphone banking, and confirmed that perceived ease of use has both direct and indirect effect on the intention to use.

• International Journal of Internet, Broadcasting and Communication
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• v.16 no.1
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• pp.226-232
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• 2024

This study attempted to demonstrate the role of perceived value and trust in the relationship between mobile banking service quality and use satisfaction. A survey was conducted on customers of Mongolian banks, and an analysis was conducted based on the collected data With the development of the fintech industry, the Internet-based mobile banking market is striving to provide convenient services to consumers. The result led to the introduction of an online-oriented Internet bank that can operate 24 hours a day regardless of time and space. The characteristic of operating only with the Internet has a positive aspect of providing services quickly and conveniently, but at the same time, including concerns about security and personal information leakage. This can make you hesitate to use the service. Therefore, we attempted to find out how the quality of mobile banking service affects the perceived value and satisfaction of using trust. A survey was conducted to verify the contents of the research model and hypothesis. This is to secure data to be used for empirical analysis of research hypotheses. The survey was conducted with 124 consumers in Ulaanbaatar, the capital of Mongolia. Based on the analysis results, we understood the satisfaction of consumers using mobile banking and suggested ways for consumers to improve their actual satisfaction using mobile banking. Specifically, service quality sensitivity, security, convenience, and design had a positive effect on perceived value or trust, ultimately leading to consumer satisfaction.

• Journal of Digital Convergence
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• v.10 no.11
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• pp.137-144
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• 2012

Seventeen domestic banks, Hongkong & Shanghai Banking Corporation Ltd. and Korea Post provide their subscribers with banking services such as statement service, funds transfer, and application for loans through Internet banking sites, which have become ever-increasing banking services for individual and corporation and government subscribers. First, this study aimed at presenting a process of determining factors to measure customers' perception while using Internet banking for doing transactions. Secondly, this paper attempted to unveil a list of major factors that Internet banking customers perceive while accessing the web sites to do their business with their banks. This study also suggested the features of those factors, which would help improve our understanding of Web usage for Internet banking. This result of the paper will lead further understanding of factors associated with Internet uses in other economic activities, which enable practitioners such as web designers and security specialists to provide Internet banking subscribers with better services in a safe and convenient web pages.

• Asia pacific journal of information systems
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• v.19 no.4
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• pp.1-28
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• 2009

Banking industries have continuously innovated through technology-enhanced products and services. Many studies have recognized the importance of the Internet in banking industries, arguing that it has been widely adopted. Many studies published on the Internet banking in specific countries are mostly related with such issues as internet banking adoption and acceptance, security and risks of online banking system, and interface design. Several studies have been done to examine the differences and similarities between other banking channels and the Internet banking. However, to the best of our knowledge, only a limited number of studies has examined the differences and similarities between two specific countries in order to create a new customer satisfaction model. In this research, we studied the internet banking satisfaction model by comparing two countries: South Korea and Indonesia. We conducted an empirical study based on the data collected in both two countries. In this research, we found that countries which have adopted electric banking services, particularly between a country with high ICT adoption and a country with low ICT adoption, show different satisfaction trends. Based on the study results, herein we provide discussion, managerial, and practical implications.

• Journal of Korea Society of Digital Industry and Information Management
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• v.10 no.3
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• pp.87-97
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• 2014

Pharming attack is a confidence trick that the hacker catch away customers financial information on Internet banking. At first, a hacker installs malicious execution code on customers PC in secret. As a customer tries to connect a Internet banking Web site, the malicious code changes it to phishing site in Internet explorer. The hacker catch away customers financial information in process of internet banking. The hacker steals money from customer's bank account using stolen information. PKI is a widespread and strong technology for providing the security using public key techniques. The main idea of PKI is the digital certificate that is a digitally signed statement binding an user's identity information and his public key. The Internet banking service stands on the basis of PKI. However, the bank is trusted in natural, the only customer is certified in the present Internet banking. In this paper, we propose a method of cross certification in Internet banking. The customer certify a bank and the bank certify the customer in proposed method. The method can service to customer the secure Internet banking about pharming attack. We compare the proposed method with other methods.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.8
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• pp.1920-1925
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• 2009

'05. June, the first Internet banking accident occurred by the malignant cord. It discontinued security programs for protecting important financial informations. A computer hacker had made a collation of password, OTP(One Time Password) values etc and illegally withdraw one´s savings from the bank using the financial information. The attackers are continuously attempted with the hacking tool under bypass security programs as the vaccine program or the personal fire-wall. Therefore, an electronic financial system should be composed with the goal which is to protect financial informations from user's terminal to a banking server. In this paper, we make an analysis of menaces in electronic financial transactions and explain considerable security issues to enhance safety in Internet banking, CD/ATM and mobile banking.

• Convergence Security Journal
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• v.6 no.2
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• pp.13-20
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• 2006

Since the domestic internet banking environment has established for Microsoft Internet Explorer (IE), the internet banking service is not able to use in the open operating system and web browser such as linux and freeBSD. To solve the :problem, we develop the digital signature system used the seed for the digital payment system in the open software environment. Because the domestic internet banking performs the certificate and digital signature verification through official certificate that the official certificate authority issues, we analyze and develop the verification of validity system for the official certificate. Since the virtual internet banking environment is already established in the web server developing under the self-abilities, the basic internet banking service can be performed installing the certificate in the client which has the mozilla porting the seed. Finally, we can confirm that the certificate and digital signature are performed normally through the experiment.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2012.05a
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• pp.451-455
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• 2012

In this paper, Nateon, MSN Messenger, including how to hack into the most intimate acquaintance formed as follows, for hacking (keyloggers, remote monitoring, etc.) by sending a bank and ID, PW, certificate, security card, etc. personal financial information obtained after the withdrawal of the account balance to have a personal financial analysis infringement attack vulnerable elements found in internet banking, the vulnerabilities and countermeasures concerning the prevention of accidents, including violations by seeking a more secure Internet banking personal Internet Banking is to devise a deal.

• Journal of Korea Multimedia Society
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• v.18 no.11
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• pp.1342-1350
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• 2015

Due to rapid development of mobile device technologies, the mobile banking through Internet has become a major service of banking information systems as a security-critical information systems. Recently, lots of mobile banking information systems which handle personal and transaction information have been exposed to security threats in vulnerable security control and management processes, mainly software systems. Therefore, in this paper, we propose a process model for software security improvements in mobile banking information system by application of fault tree analysis(FTA) and failure modes and effects analysis(FMEA) on the most important activities such as 'user authentication' and 'access control' and 'virus detection and control' processes which security control and management of mobile banking information systems are very weak.

• East Asian Journal of Business Economics (EAJBE)
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• v.9 no.4
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• pp.113-129
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• 2021

Purpose -This study was based on the TAM and the trust of Bangladeshi in social impact, privacy and security, compatibility, perceived-ease of use, and perceived-usefulness. The purpose of this study is to investigate how these variables affect the acceptance of online banking. Research design, data, and methodology - Internet survey was conducted for individuals who had experience in using the online banking service, and those who have no experience in online banking were excluded from the analysis. The questionnaire was distributed to Bangladesh respectively, and data were collected. Result - Trust is the variable that has the greatest influence on the adaption of online banking service. Perceived-usefulness was found to have a important effect on individuals' behavioral-intention towards the adopting of online Banking services in Bangladesh. It was also found that compatibility, privacy and security were important predictors. Conclusion - The TAM model, which explains individual behavioral intentions toward adopting online banking services in Bangladesh, is sufficiently applicable. Perceived ease of use found an important predictor of trust. Evidently, the current conclusions provide empirical evidence that customers would be more willing to adopt online banking services if they find it useful and reliable. Another very important constructive correlation between trust and perceived-usefulness, suggesting that consumers who realize that online banking is safe and useful.