• Journal of the Korea Safety Management & Science
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• v.9 no.5
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• pp.87-95
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• 2007

Logistics creates a boom in accordance with the recent new technique's development along with the recent RFID/USN of ubiquitous computing technique. The wave of 4PL(Fourth Party Logistics) that added the strategic consulting based on new IT techniques to logistics outsourcing through existing 3PL service with is a great issue. Moreover, the customer enterprises which contained manufacturers and distributors need the one stop service, therefore a method for effectively dealing with global logistics' environment changes is needed. Above all, a development of the 4PL system with RFID is very urgent. We developed the RFID u-4PL system progressed more than the present system, in which we applied many international standards. Finally, we constructed the web service based on Web 2.0 because of important condition of 4PL.

• The Journal of Information Technology
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• v.3 no.3
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• pp.103-115
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• 2000

The cost of logistics has been highlighted in Korea due to the fact that it has been an obstacle for nation's economic competitiveness. There are a number of logistics information service companies relating to international logistics. The absence of an integration of these VAN services leads to occurring the additional time and cost of operating which the users have to pay for This directly affects the competitiveness of our economy, This study presents the importance of information integration between the VAN service companies. In addition, the schemes for the standardization and connectivity of these services are suggested. This paper analyses the current status of international logistics and suggests the improvement and betterment of the integration.

• Journal of Korea Trade
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• v.25 no.5
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• pp.19-38
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• 2021

Purpose - This study aims to verify the direct causal relationship between cost competitiveness and global network competitiveness, which are the tangible service quality factors determined by the shipping company, which in turn affect the shipper's customer satisfaction. Additionally, we empirically investigate the intangible, related service qualities determined by shipping companies, such as operational competitiveness and customer relationship quality, and how these then positively affect customer satisfaction through the formation of trust. Therefore, we examine the mediating effect of trust formation among different contractors for shipping services. Design/methodology - In order to examine the shipping company's tangible and intangible service-qualities perceived by the shipper on customer satisfaction and the process of trust formation between contractors, we collected valid data from 114 respondents out of 200 distributed questionnaires. The respondents consisted of domestic freight forwarders who engage with domestic and international shipping and logistics agencies. Descriptive statistics, confirmatory factor analysis, reliability, convergent and discriminant validities, common method bias, and PLS-SEM (partial least square-structural equation model) were analyzed using the program STATA 16. Findings - The findings of this study are as follows. First, our results showed that all hypotheses assumed in this study had statistically significant supporting evidence. Second, it was found that the mediating effect of trust was significant in affecting the quality of intangible service- qualities for customer satisfaction. Third, through supplementary analysis, we found that the global network competitiveness of domestic shipping companies will increase in importance in the future. In conclusion, the theoretical and practical implications of these findings are presented. Originality/value - This study reaffirmed the traditional causal relationship between customer satisfaction and tangible service quality. Additionally, we also contribute to the literature on the understanding of the causal relationship between trust formation and customer satisfaction through intangible interactions from a long-term perspective.

• The Journal of Industrial Distribution & Business
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• v.15 no.7
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• pp.1-9
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• 2024

Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

• International Commerce and Information Review
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• v.12 no.1
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• pp.123-152
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• 2010

With the change of diverse business environments, the need for the third party logistics(3PL) is strategically considered for securing core abilities of manufacturers' own business. Most manufacturers are willing to have Win-Win relationship with the 3PL companies, instead of working with 3PL companies only for the purpose of reducing costs of logistics. This study has intentions to analyze determination factors of the distribution partnership which influence manufacturing firms within Gyeongsangbuk-do province and effects of partnership which exert an favorable influences on their outcome. With regard to the determination factors, it is found that determination factors consists of shipping quality, crisis management and possession of resources. And for the effects, saving logistics cost, improvement in service quality and strengthening the distribution partnership are included. This study intends to suggest helpful guidelines to business managers who seek a solution for more efficient logistics service.

• International Commerce and Information Review
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• v.12 no.1
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• pp.327-352
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• 2010

3PL is the alternative for the corporation seeking to increase its logistics efficiency and effective implement of organization development. This study is to establish effective management method of the logistics companies and suggest further research direction by looking through theoretical background, applications, organization knowledge, international and domestic condition and problems of the 3PL which concludes to policy making. This study suggests corporation’s policy on technology oriented, management participation and knowledge on organization is used to secure competitive edge on logistics service. Close cooperation between departments is needed to acquire technology oriented information from 3PL human resource pool.

• Proceedings of the Korea Information Processing Society Conference
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• 2022.11a
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• pp.1062-1064
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• 2022

해외로 이동하고 있는 컨테이너 화물의 실시간 위치를 확인하고 기상정보 및 국제 이슈 등을 고려하여 도착 예상 시간을 계산해 화물의 도착 예정시간을 실시간으로 확인할 수 있는 서비스이다. 그동안 선박 추적 시스템은 해외 서비스에 의존해왔으며, 선사에서 자체적으로 제공하는 정보는 정확도가 40%에 미치는 한계가 존재했다. 이러한 문제점을 보완하여, 해당 서비스를 통해 빅데이터 기반의 분석과 향후 프로젝트 운영을 통해 축적될 시스템 상의 데이터와 현장의 데이터를 취합하여 높은 정확도를 이룰 수 있을 것으로 예상한다. 이를 통해 수출 기업들은 안전재고를 감축할 수 있게 되어 보관 관련 물류비용을 절감할 수 있게 될 것이다. 또한 보다 정확한 제조 일정을 수립할 수 있게 되어 과잉 생산을 방지할 수 있음을 기대해볼 수 있다.

• East Asian Journal of Business Economics (EAJBE)
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• v.9 no.1
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• pp.27-39
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• 2021

Purpose - According to the actual change of the logistics concept, the outsourcing activities of companies are actively progressing, and this is proceeding to third-party logistics and fourth-party logistics. This change in logistics situation raises the need for an in-depth understanding of four-party logistics. Research design, data, and methodology - In this study, first of all, the theoretical aspects of changes in the logistics concept are identified, along with the outsourcing and third-party logistics. Finally, the concept of four-party logistics, the background of its introduction, and future prospects will be explored. Result - The meaning of physical distribution is now passing through the existing three-party logistics and entering the era of four-way logistics. In addition, cost reduction and improvement of customer service through advanced logistics strategy can be said to be the company's competitiveness. Through this study, it can be seen that the conceptual change of logistics and the introduction of four-party logistics are closely related to the survival of the company's deficit in the market. Conclusion - In modern society, logistical competitiveness is the competitiveness of a company, and logistical activities of a company can be achieved through the process of entering the four-party logistics from the existing third-party logistics based on outsourcing. Then more customer-oriented service can be provided.

• The Journal of Economics, Marketing and Management
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• v.11 no.2
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• pp.1-11
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• 2023

Purpose: With the rapid development of e-commerce, logistics services, as an important part of e-commerce shopping, have gradually attracted people's attention. Customer engagement behavior is a new topic in marketing, and its connotation is still being explored. The purpose of this paper is to study the relationship between logistics service quality and customer engagement behavior. Research design, data and methodology: This study employed the method of online questionnaire survey, with Chinese e-commerce platform users as the survey objects, 248 valid survey sample data were collected, and the method of factor analysis and structural equation model analysis was used to verify the research hypothesis model constructed in this paper. Results: The four dimensions of e-commerce logistics service quality have different influences on customer satisfaction, and the influence of availability on customer satisfaction is not significant. Convenience, assurance, and security have a significant positive impact on customer satisfaction; Customer satisfaction has a significant positive impact on the three dimensions of customer engagement behavior: customer repeat purchase behavior, online word-of-mouth, and customer referrals. Conclusion: The results of this study will provide useful reference for the managers of e-commerce companies to improve customer engagement behavior by improving the logistics service quality.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.12
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• pp.349-376
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• 1999

The objective of this paper is to identify the problems of Korean inland transportation system and suggest the improvement plan for reducing the export logistics cost. The results are as follows: (1) Expansion of logistics hub facilities : Logistics hub facilities- integrated freight terminal and ICD, etc. can shorten the empty leg and reduce the logistics cost. (2) Design for CVO(Commercial Vehicle Operations) : CVO has various functions that improve the efficiency and effectiveness of freight transportation. (3) Rationalization of freight transportation industry : In particular, the deregulation of the motor freight industry and the privatization of the railway industry induce the competition among their firms and undercut the transportation rates in the long run. (4) Use of third-party logistics : The benefits of TPL are system reliability, improved customer service, and more efficient cost performance.