• Title/Summary/Keyword: International Quality Assurance

Search Result 163, Processing Time 0.02 seconds

The Effects of the Service Quality on the Customer Satisfaction and the Intention to Repurchase in Chinese Internet Shopping Mall (중국의 인터넷 쇼핑몰 품질이 고객 만족 및 재구매 의향에 미치는 영향)

  • Zhang, Yu Meng;Kim, Myoung-Soo
    • Asia-Pacific Journal of Business
    • /
    • v.10 no.1
    • /
    • pp.105-116
    • /
    • 2019
  • In this study, there are two research objectives. First, we identified the impact of service quality on customer satisfaction and intention to repurchase in the Internet shopping mall. Second, we tried to analyze the mediating effects of the customer satisfaction on the relationship between service quality and intention to repurchase. Based on past research and theoretical discussions, we developed a research model in terms of service quality and intention to repurchase in the Internet shopping mall. In order to verify our research model, we analyzed 492 survey data of consumers who had experiences in the Internet shopping mall in China. We found that sub-factors of the service quality in the Internet shopping mall have positive effects on customer satisfaction and repurchase intention through the survey data analysis. Among the five factors of service quality in the Internet shopping mall, except assurance, the positive effects of tangibility, responsiveness, empathy and reliability on repurchase intention are statistically significant. In addition, we found mediating effects of customer satisfaction in the Internet shopping mall on the relationship between service quality and intention to repurchase.

Saudi Universities Electronic Portals: A Case Study of Northern Border University

  • Al Sawy, Yaser Mohammad Mohammad
    • International Journal of Computer Science & Network Security
    • /
    • v.21 no.2
    • /
    • pp.103-109
    • /
    • 2021
  • The study aimed to analyze the current situation of the electronic portal of the Northern Border University, in terms of content and components, the extent of quality of use, service assurance and integrity, linguistic coverage of objective content, in addition to assessing the efficiency of the Blackboard e-learning platform and measuring the degree of safety of the portal, in addition to measuring the extent of satisfaction, through a sample that included 135 faculty members, as the researcher was keen to apply the case study methodology with the use of the questionnaire as the main tool for measurement, and the study found that there is an average trend among faculty members in the degree of content for the components of the portal and electronic security While it rose to good use, and very good at using the Blackboard platform.

A Study on the Improvement of Evaluation Methods and Standards for Simulation Evaluation of Computed Tomography (전산화단층촬영용장치의 모의 평가를 통한 평가방법 및 평가기준의 개선방안에 관한 연구)

  • Kim, Kyo-Tae;Heo, Ye-Ji;Shin, Jung-Wook;Noh, Si-Cheul;Jung, Bong-Jae;Kang, Sang-Sik;Nam, Sang-Hee;Park, Ji-Koon
    • Journal of the Korean Society of Radiology
    • /
    • v.7 no.5
    • /
    • pp.339-345
    • /
    • 2013
  • In foreign countries, the impotance of quality assurance (QA) is increasing, whereas QA evaluation standards are not established properly in Korea. Thus this study was conducted to suggest improved QA evaluation standards and methods by studying/comparing/analyzing the literature in both Korea and foreign countries and prove its suitability through simulated evaluation. result of research in south korea, much check list using the evaluation method subjective, the evaluation of accuracy and reproducibility is meausred in the number of missing. Therefore, attempts to present a clear reference evaluation and objective way to solve the problem, examined the accuracy and reproducibility and 10times of measurement. The results of the simulated evaluation satisfied both proposed evaluation standards and methods. However the QA evaluation standards and methods for the items that are implemented only in Korea and high-contrast spatial resolution could have been established. In this regard, there is a need of further studies on the establishment of QA evaluation standards and methods that suits Korean situation.

Improvement of Beam-Quality Evaluation Method for Medical Linear Accelerator Using Magnetic Field

  • Kim, Jeongho;Han, Manseok;Yoo, Sejong;Kim, Kijin;Cho, Jae-Hwan
    • Journal of Magnetics
    • /
    • v.20 no.2
    • /
    • pp.120-128
    • /
    • 2015
  • Beam-quality of medical linac evaluations vary by diverse factors. Because conventional beam-quality evaluation methods yield fragmentary results, a new beam-evaluation method is suggested, and its feasibility is evaluated. The PDDs (percentage depth doses) of 6 MV (Mega-voltage) and 10 MV photon, R (Range) of a 6 MeV (Mega Electron-voltage) and 9 MeV electron were measured and compared with the conventional evaluation methods, and the improved methods $PDD^{10}{_5}$, $PDD^{20}{_{10}}$, $PDD^{30}{_{20}}$, $PDD^{20}{_5}$, $PDD^{30}{_{10}}$, and $R^{70}{_{50}}$, $R^{50}{_{30}}$, $R^{70}{_{30}}$ as the magnetic field of the bending magnet was changed to +2% to -2%, and the results were compared. The comparison showed that the improved methods exhibit a higher discrimination than the conventional methods in each energy regime. $PDD^{10}{_5}$, $PDD^{30}{_{20}}$, $PDD^{30}{_{10}}$ and $R^{70}{_{50}}$, $R^{50}{_{30}}$ should be applied. These methods exhibit a higher discrimination in each energy regime than conventional beam-quality evaluation methods; therefore, they should be used for beam-quality evaluation according to the magnetic field variation.

Factors Affecting Quality of Internal Control: A Case Study of Listed Banks in Vietnam

  • TRAN, Quoc Thinh;NGUYEN, Khanh Tuan;LE, Xuan Thuy
    • The Journal of Asian Finance, Economics and Business
    • /
    • v.8 no.5
    • /
    • pp.375-380
    • /
    • 2021
  • Internal control is important for monitoring operations of organizations. In order to achieve the quality of internal control, organizations need to recognize different perspectives in which the components of internal control play a decisive role. Internal control is a process designed by the manager and it is applied within the organization to provide reasonable assurance of the reliability of financial information and to comply with policies, procedures, rules, regulations and laws. The article uses the ordinary least squares method and the seven-point Likert scale to test the variables affecting the quality of internal control in 18 Vietnamese listed banks. The article surveyed 179 leaders of listed banks. The results show that there are three variables out of a total of five variables that positively affect the quality of internal control, including the control environment, control activities, and monitoring. Accordingly, the managers of Vietnamese listed banks need to pay attention to building a corporate culture environment, improve the quality of control activities, and periodically and regularly conduct the monitoring. It contributes to improving the quality of internal control and is also an opportunity to increase economic benefits for Vietnamese listed banks in the context of international economic integration.

Product Quality Control Activities and Repurchase Intention in Agro-product E-commerce

  • Zi-Hui BAI;Chao XU;Sung Eui CHO
    • The Journal of Economics, Marketing and Management
    • /
    • v.12 no.1
    • /
    • pp.1-15
    • /
    • 2024
  • Purpose: This study aims to explore the critical factors in the quality control activities of agricultural products in e-commerce companies and analyze how these factors affect customers' perceived value and repurchase intention. Finally, it further reveals the mediating role of perceived value between the factors of quality control activities of agricultural products and customer repurchase intention. Research design, data and methodology: This study identified six independent factors within agricultural product quality control activities: freshness, assurance, diversity, grading, packaging, and timeliness. Subsequently, the impact of these factors on customer repurchase intention was analyzed. Additionally, perceived value was considered as an intermediary variable between the independent and dependent variables. Data was gathered from 269 Chinese consumers who had experience purchasing on agricultural product e-commerce websites. Results: The study results indicate that the relevant factors within agricultural product quality control activities strongly influence customer repurchase intention, with perceived value mediating this relationship. Conclusions: The significance of this study lies in its exploration of the relevant factors within agricultural product e-commerce's product quality control activities. It identifies their impact on customer repurchase intention and confirms the mediating role of perceived value. The results of this research offer valuable insights and practical guidance for academics in related research fields and practitioners in the agricultural product e-commerce industry.

Proposal of BIM Quality Management Standard by Analyzing Domestic and International BIM Guides (국내외 BIM가이드 분석을 통한 BIM 품질관리기준의 제안)

  • Kwon, O-Cheol;Jo, Chan-Won
    • Journal of the Korea Institute of Building Construction
    • /
    • v.11 no.3
    • /
    • pp.265-275
    • /
    • 2011
  • As BIM is now being accepted and broadly expanded in the building industry, the demand for developing, managing, submitting, and checking the BIM models has increased. To meet this demand, it is necessary to develop and spread BIM guidelines, standards, and manuals. Meanwhile, as the number of public construction projects increases, the importance of quantifying the BIM quality checking and evaluation also grows. This study aims to enhance our understanding of the definition and characteristics of BIM quality management, and review the current situation of BIM standards worldwide. In particular, by focusing on BIM quality control and its relevant subjects, the minimum standards for BIM quality management are suggested.

On the Improvement of Reliability Certification system (신뢰성 인증체계 개선방향)

  • Kim Jong-Gurl;Um Sang-Joon;Jun Bong-Roong
    • Proceedings of the Korean Society for Quality Management Conference
    • /
    • 2004.04a
    • /
    • pp.272-277
    • /
    • 2004
  • Recently reliability Improvement and certification are considered as important issues by world-wide leading and highly qualified companies in advanced countries. In Korea, from a few years ago, the policy for reliability certification newly has been driven to improve product competitiveness in part and material industry. As yet the reliability certification is local and domestic, it is necessary to develop local certification system to global certification system. Reliability certification system is composed of accreditation body, testing laboratory and reliability assurance. In this paper, we review the reliability certification system and its application in Korea and the current research trends in advanced countries. Finally we propose some suggestions for the eliability certification system to be an international standard.

  • PDF

The Application and Certification of Dependability Management System (IEC 60300) (시간종속성 경영시스템(IEC 60300) 적용 및 인증)

  • Kim Jong-Gurl;Kim Dong-Chul
    • Proceedings of the Korean Society for Quality Management Conference
    • /
    • 2004.04a
    • /
    • pp.255-260
    • /
    • 2004
  • IEC 60300 series, the international standards on dependability management system are newly developed and introduced rapidly worldwide. In order to meet this situation, it is necessary to apply them to the Korean industries effectively. This requires for us to prepare in advance for the introduction of the certification system of IEC 60300. It includes the establishment of the infrastructure such as documentation of Korean Standards, introduction of test equipments and test manuals, recognition of the certification body and training of specialists etc. This paper addresses the first step for the Introduction of IEC 60300. It includes the necessity of introduction of the system, general requirements and procedures for the certification of the industries, sampling methods design and establishment of the dependability assurance system of the materials.

  • PDF

A Study On Order Structure of SERVPERVAL's 5 Dimensions

  • Cho, Yoon-Shik;Lee, Mi-Ock
    • Journal of the Korean Data and Information Science Society
    • /
    • v.18 no.3
    • /
    • pp.705-711
    • /
    • 2007
  • This Paper has adapted SERVPERVAL scale so that hotel manager can use it to determine how customers perceive the service Quality in hotel. A considerable amount of research has focused on the dimensionality of service quality construct. As later found with the generic SERVQUAL, tangible was the most important out of the 5 dimensions. Listed in descending order of importance to hotel customers, the orders of the other 4 dimensions are assurance, reliability, responsiveness, and empathy. But there was order structure in SERVPERVAL's 5 dimensions. Order structure of 5 dimensions is divided by 3 order groups because there was same order among the 5 dimensions.

  • PDF