• 제목/요약/키워드: Integrated Public Service Organization

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간호·간병통합서비스를 위한 국내 공공병원 병동부에 대한 건축 계획적 연구 - 국내 지역거점 지방의료원을 중심으로 - (A Study on the Architectural Planning for Integrated Nursing Care Service in Ward of Public Hospital - Focused on the Regional Public Hospital in Korea -)

  • 한석범;박재승
    • 한국실내디자인학회논문집
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    • 제26권3호
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    • pp.121-129
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    • 2017
  • The study is to identify the status of the ward of public hospital for integrated nursing care service. Integrated nursing service has expanded nationwide from 2016 but 10 out of 34 public hospitals are currently unable to operate as nurses due to the shortage. Analyze each floor plan and space program of ward and provide the basic data for the construction of the architecture plans for Integrated nursing care service. For this study, selecting 14 wards of public hospital in Korea and then analyzes space organization, distance from NS to bedroom and NS to core(Elevator) and spatial hierarchy of them. Among the 14 public hospitals, there are 7 types of double-loaded corridor, 4 types of double corridor and 3 types of single corridor. If NS is placed centrally, the control of the outsider and the patient's control would be efficient, but most of NS are lean on one side of floor. the placement of NS should be independent of individual arrangements, but it should be smooth alignment with patient spaces, staff spaces, and public spaces. This study could serve as basic research for the architectural plan for future integrated nursing care in ward of public hospital.

공공봉사동기가 직무만족 및 인지된 직무성과에 미치는 영향: 구성원-조직 적합성의 매개효과를 중심으로 (The Effect of Public Service Motivation on Job Satisfaction and Perceived Job Performance: Focusing on the Mediation Effect of Person-Organization Fit)

  • 이강문;노태우
    • 디지털융복합연구
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    • 제15권9호
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    • pp.155-165
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    • 2017
  • 본 연구는 공공기관에서 공공봉사동기(PSM)이 구성원의 직무만족(JS)과 인지된 직무성과(PJP)에 미치는 직접적인 영향을 확인함과 동시에 간접적으로 종속변수에 영향을 미치는데 기여하는 매개변수의 존재와 효과를 파악하고자 하였다. 특히 매개변수로 활용된 구성원과 조직의 적합성 개념(POF)은 인사제도의 적합성으로 정의함으로써 PSM와 개인 및 조직 효과성 사이에서 인사제도 적합성의 영향력을 파악하였다. 이에 창원시 보건소 구성원을 대상으로 진행된 설문자료를 토대로 정량적 분석을 실시하고 다음과 같은 결과를 확인할 수 있었다. 첫째, 통합된 공무 조직에서의 PSM은 JS와 PJP에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, PSM은 조직구성원의 JS와 PJP를 높여주지만, POF의 역할도 유의미함을 확인하였다. 이를 통해 PSM은 구성원과 조직 간 제도적 적합성을 통해 직무만족과 업무성과의 향상을 기대할 수 있다는 결론을 도출 할 수 있다.

차세대 전자정부의 대민통합서비스 모델 연구 (A Study on the Integrated Civil Service Model of the Next e-Government)

  • 노규성;정진택
    • 디지털융복합연구
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    • 제6권2호
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    • pp.13-21
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    • 2008
  • The e-Government in Korea has made such good results as improvement of official work productivity and citizen service quality. However, e-Government in Korea involves many problems and subjects to must solve, especially, at the side of citizen services. Every public organization as supplier provides each service of themselves to the civilians. Citizens feel inconvenience yet, because they must visit and are supplied various civil services to one public affair from several public institutions. When we consider the paradigm shift of the e-Government service, the status and problems of the e-Government in Korea required more better service model to the citizen. To realize the citizen oriented service, the integration and linkage of the system infrastructure and applications among governmental organizations are required. In this changed situation, when new one/non-stop service model of the digital government is developed and launched, the e-Government can supply better service to the citizens. In this study, the model that we suggest is among the new service models of the e-Government, named the Integrated Civil Service Model. The e-Government involving the Integrated Civil Service Model can make more outcome, such as better civil life convenience, cost-effective results by processing time and cost reduction for public affairs of citizens.

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농업인의 정보접근성 향상을 위한 농업정보통합 서비스 방안 (The Service Scheme of Integrated Agricultural Information for Improving Accessibility Information to Farmer)

  • 심근섭;이계엽;이용환;김남행
    • Agribusiness and Information Management
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    • 제2권1호
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    • pp.3-13
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    • 2010
  • Government Organization and Public Institution have been developed many kinds of agricultural information systems such as agricultural policy, cultivated technology, marketing, and trade so on since 2000. Farm management conditions are diverse and complex more and more. Therefore, farmer want to service the specific agricultural information. Farmer don't like to access many Web sites to retrieve agricultural informations. They hope to receive one-stop its service. Government Organization began to review its information in order to make them more customized agricultural information service. We came up with an effective plan and Service Standardization Code for integrating agricultural technology informations in 2009. We can guide to carry out an effective portal service of agricultural information because we have a good experience about integrating information and system. This paper suggested the service scheme of integrated agricultural information for improving accessibility its information to farmer.

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공공부문 다기관 통합전산센터 모형에 관한 연구 (A Study on Models of Data Consolidation Center for Multi-Organization in Public Sector)

  • 임성묵;이영재
    • 산업공학
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    • 제18권4호
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    • pp.418-430
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    • 2005
  • We establish an efficient strategy for construction and operation of data consolidation center for multi-organization in public sector. First, we introduce important concepts on data consolidation center in public sector, and draw some success factors by analyzing several foreign and domestic cases. Second, we construct all the possible logical operational models of the center and investigate the properties and feasibility of the models. Third, we suggest a virtual operational environment for the two representative models selected by feasibility criteria among the possible logical models, and compare the two models in terms of operational cost. We also utilize AHP methodology to evaluate qualitative opinions on the two models from several experts in public information systems. As a result, we find the best alternative is the case in which all infrastructure and facilities for the center are provided by government, and common essential IT operations are integrated, associated data are consolidated and the whole operational work are outsourced to specialized IT operations service providers.

민원업무통합관리 시스템의 구축방안연구 (A study on the Construction of the System Integration Management System for Civil Affairs)

  • 이성기;류성열;이규원
    • 한국컴퓨터정보학회논문지
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    • 제14권8호
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    • pp.107-116
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    • 2009
  • 효율적인 전자정부의 구현과 민원 업무의 개선을 위해서 정부의 모든 행정 기관에서 전자민원시스템을 운영하고 있으나 정부 각 부처의 업무분석과 연계의 미흡으로 인하여 민원인의 만족도는 크게 향상되지 못하고 있다. 따라서 본 연구에서는 N부의 사례를 기반으로 하여 민원인의 민원처리 시간을 단축시키고, 업무행정 비용을 절감할 수 있는 민원업무통합관리모델의 핵심 구성요소를 제시한다. 이를 위하여 현행 민원업무 프로세스를 분석하여 문제점을 찾아 개선 요구사항을 도출하고, 민원업무통합관리시스템의 시스템 설계의 원칙을 제시하고 구현한다. 구현된 통합 관리시스템의 효율성을 민원인과 내부 업무 담당자 및 관리자의 관점에서 분석 검증하여 그 효율성을 입증하였다.

사용자 중심의 공공서비스를 위한 디지털 정부 서비스디자인 개선방안 연구 (A Study on the Design Improvement of Digital Government for User-Centered Public Services in Korea)

  • 이은숙;차경진
    • 한국IT서비스학회지
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    • 제20권5호
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    • pp.137-146
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    • 2021
  • Recently, public participation in government policy design has been further expanded and public services perceived by users are expanding. At this time, the role of the digital government and the direction of the service to be pursued are user-centered, and above all, it is necessary to focus on the keywords of pre-emptive, preventive, and customized. In order to propose service quality improvement in the public sector, service user-centered classification and monitoring are integrated and the usability of government documents is improved. It is necessary to identify the needs of whether to provide a path for public participation. In the post-corona era, people are accessing quarantine information from the digital government every day. The government should proactively respond to the acceleration of digital transformation and the non-face-to-face demands of the people who experience non-face-to-face daily life. In order to evolve into a smart organization along with the innovation promotion plan and to provide customized services, it is necessary to use existing guides for institutional and technical improvement, along with new technology and data-based analysis, to strive for change management. The government should seek counter-measures that have advanced one step ahead by incorporating new high-tech IT with user-centered necessary services. This study aims to derive improvement plans to provide user-centered digital government service design when designing public services and collecting public opinions. Based on the e-government development model research and the existing research on user-centered service design in the public sector, institutional and technical measures are provided for the improvement of digital government service design.

공공도서관 청소년 프로그램의 유형별 특성과 발전 방안 연구 (A Study on the Typological Characteristics of Young Adults Programs in Public Libraries and Its Solutions for Development)

  • 김종성;엄미진
    • 한국비블리아학회지
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    • 제21권2호
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    • pp.39-56
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    • 2010
  • 이 연구는 공공도서관 청소년 프로그램의 현황을 조사하여 문제점을 분석하고 개선 과제를 탐색하였다. 1개 특별시와 6개 광역시의 공공도서관 중 2009년 8월 31부터 9월 4일까지 청소년 프로그램이 실시된 86개관을 대상으로 조사하였다. 이 연구에서는 청소년프로그램을 참여형, 체험형, 강좌형, 콘테스트형, 기관협력형 등 5가지 유형으로 구분하여 각 유형별 특성과 문제점을 분석하였다. 그리고 공공도서관의 청소년 프로그램의 활성화를 저해하는 제반 환경적 문제를 점검하고 발전 방안을 제안하였다.

BSC를 이용한 정부 및 공공기관의 성과관리 구축에 대한 사례 연구 (A Case Study on the Building of Performance Evaluation System Using BSC: Focusing On Government Agency and Public Sector)

  • 이우원;김중화;조준서
    • 경영정보학연구
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    • 제10권2호
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    • pp.291-308
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    • 2008
  • 국내외의 여러 조직에서 구축하고 있는 BSC(Balanced Scorecard)의 성공요인중의 하나는 BSC 성과 관리시스템을 구축할 때 발생하는 현실적인 문제를 해결하는 것이다. 기존의 분산되고 중복되는 성과 관리시스템을 BSC 시스템이라는 골격에 적용하여 어떻게 통합적으로 관리할 것인가와 조직의 미션과 비전을 달성 할 수 있는 전략 실행의 요체인 핵심성공요인(CSF: Critical Success Factor)과 KPI(Key Performance Indicator)을 어떻게 도출할 것인가에 대한 대안을 제시하는 것이 BSC 성공에 필수적이다. 그래서 본 연구에서는 이러한 문제들을 개선 할 수 있는 모범적인 공공기관의 BSC 구축 사례를 토대로 성과평가를 효과적으로 관리할 수 있는 방안들을 제시한다. 즉, 공공부문의 BSC는 4가지 관점 중 재무관점에 있어서 민간부문과 달리 예산을 통한 재무자원 조달 측면을 고려해야 하며, 각각의 관점들을 개별 공공기관의 성격에 맞게 변용시키는 방법이 필요함을 언급하였다. 공공 부문에서의 BSC에서는 공공기관의 존립 근거, 즉 미션이 대 국민 서비스 차원이라는 목적에 부합되도록 고객관점이 강화되어야 함을 제안한다. 또한, 기존 공공 부문의 분산되고 중복성이 존재하는 성과관리(심사분석, 정부업무 평가, 직무성과계약제, 고객만족도 평가)시스템들이 BSC 시스템에 어떻게 적용되었는가를 살펴봄으로써 성과관리 시스템을 통합적으로 관리 할 수 있는 방향을 제시하고 있다.

산업보건 및 환경분야에 대한 활동기준원가계산 및 관리의 응용 (Activity-Based Costing and Management Applied to Occupational and Environmental Health)

  • 박두용;마이클 티 브랜트;스티븐 피 르빈;백남원
    • 한국산업보건학회지
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    • 제6권1호
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    • pp.144-155
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    • 1996
  • During the 1990s the workplace has grown more complex and business competition has increased world-wide. All organizations, whether for-profit or non-profit have been forced to respond to market changes. More advanced information and technology, greater product diversity, shorter product life cycles, increased quality requirements, more regulation oversight, decreasing productivity, more competitors, and increasing overhead costs have motivated organizations to focus on ways to deliver products cheaper, better, and faster. Many organizations are searching for ways to reduce costs through downsizing, reengineering business processes, implementing quality management, outsourcing, and improving cost management. Support departments that provide services internal to an organization such as human resources, legal, and environmental, safety, and health (ES&H) are often the first organization targeted for cost reduction and cost control initiatives because these functions are part of a rapidly increasing overhead cost. Recently, ES&H functions are incresingly being integrated into the business of business to contribute value to organization beyond mere compliance with ES&H regulations. The discussions and development of the ISO compatible Environmental Management Standards or Occupational Safety and Health Management Standards is another impetus to integrate ES&H function into the business of business. Thus, ES&H professional need new skills to analyze the cost of their function and communicate the value of the products and services they provide. In recent years, the need for and the importance developing cost management and business skills by ES&H professionals have been emphasized in the literature. Communicating with decision makers in terms of cost and value to the organization, and by using business language and business arguments is the first step toward effectively integrating ES&H activities into the business of business. Activity-based costing (ABC) is a cost management method that measures the cost of a product or service based on the actual use of resources by activities, and based on the actual amount of activities used to produce a product or service. ABC is recommended as a tool for managers of ES&H organizations to determine the cost of developing and providing ES&H products within a for-profit firm or non-profit agency. This paper discusses the trend of integration of ES&H functions into the mainstream of business activities within an organization. The general principles of treditional cost accounting are presented as a bases for understandging why and how ABC will provide more accurate estimates of cost. The principles and concepts of ABS are presented as a tool for determining more accurately the true cost of ES&H products and services.

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