• 제목/요약/키워드: Institutes satisfaction

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의료종사자의 역할갈등, 모호성, 직무만족이 고객지향성에 미치는 영향 (Effects of the Role Conflict, Ambiguity, and Job Satisfaction of the Health Professionals to Their Customer Orientation)

  • 김창태;강수만;박철우
    • 한국방사선학회논문지
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    • 제9권1호
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    • pp.23-30
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    • 2015
  • 본 연구의 목적은 의료종사자의 역할갈등과 역할모호성, 직무만족이 고객지향성에 영향이 있는지를 알아보기 위하여 부산광역시 D병원에 재직 중인 의료종사자 대상으로 설문을 받은 후 불성실한 설문지 4부를 제외하고 최종적으로 250부의 설문지를 통계처리하여 다음과 같은 결과를 얻었다. 연구가설의 검증을 위하여 고객지향성에 대한 전반적인 평균값을 종속변수로 하고, 역할갈등, 역할모호성, 직무만족의 요인값을 독립변수로 해서 다중회귀분석을 실시한 결과 회귀식의 설명력은 18%로 나타났으며, 회귀식은 통계적으로 0.001수준에서 유의한 것으로 나타났다. 의료종사자의 고객지향성을 보다 면밀하게 분석하기 위하여 직무만족의 요인값을 독립변수로 해서 추가적으로 다중회귀분석을 실시하였다. 다중회귀분석 결과는 전체 회귀식의 설명력이 8%이며, 회귀식은 통계적으로 0.001수준에서 유의미하며(F: 6.908, BETA: 0.281, t: 3.880), 둘째 차원인 공감성과의 다중회귀분석 결과는 전체 회귀식의 설명력이 12%이며, 회귀식은 통계적으로 0.001수준에서 유의미하며(F: 10.741, BETA: 0.272, t: 3.835), 셋째 차원인 유형성과의 다중회귀분석 결과는 전체 회귀식의 설명력이 12%이며, 회귀식은 통계적으로 0.001수준에서 유의한 것으로 나타났으며(F: 11.100, BETA: 0.228, t: 3.226,), 넷째 차원인 신뢰성과의 다중회귀분석 결과는 전체 회귀식의 설명력은 20%이며, 회귀식은 통계적으로 0.001수준에서 유의한 것으로 나타나(F: 20.554, BETA: 0.401, t: 5.949) 전반적으로 의료종사자의 역할 모호성이 고객지향적 응대성, 공감성, 유형성, 신뢰성에 영향을 미치고 있는 것으로 나타났다.

농촌지도사업의 콜센터 운용효과 분석 (An Impact Analysis of Call System of Agricultural Extension Services in Korea)

  • 안진곤;김재호;김성수;이동진
    • 농촌지도와개발
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    • 제15권3호
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    • pp.461-497
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    • 2008
  • The objective of the study was to evaluate the impact of the Call System of agricultural extension services in Korea. The respondents were satisfied on the speedy solution (74.5%), consultation (88.4%), and accessibility (79.7%) of the call system. However, satisfaction of farmers on in-depth consultation was higher (74.3%) than the satisfaction rated by the public servants of RDA (48.9%). Both groups replied positively (70.4%) on the need for expansion of the call system. The analyses of the results leads to a conclusion that there is a need to increase marketing on the importance of RDA's Call System to customers of agricultural extension and to improve accessibility through expansion of the system in other areas. These could solve the decreasing number of extension professionals and improve the quality and efficiency of extension services. These analyses may be useful as bases for a nationwide Call System that connects the center with other districts and for planning a renovation of information-oriented agricultural extension services. The issue that needs improvement is to abandon the grounds of agricultural technology information provider and respond to the customers' needs efficiently by building an established Call System which can minimize the side effect of the trends of reforming and downsizing the organization. It is needed to develop a unified management Call System of agricultural technology information that could provide real-time information, and database the results simultaneously for use as feedback to the Rural Development Programs. Related laws and policies need to be improved to establish a nationwide information network that maximizes the current network in agricultural regions to spread information, to provide institutional support, and to encourage development of training system and research and development by concerned institutes.

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웨딩드레스를 위한 토르소 및 소매 원형 개발 (The Development of Torso & Sleeve Basic Pattern for Wedding Dress)

  • 홍근혜;장정아
    • 한국의류산업학회지
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    • 제13권4호
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    • pp.614-623
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    • 2011
  • The purpose of this study is to develop a wedding dress basic torso pattern and sleeve pattern considering good fit and aesthetic for figures of Korean brides in their 20s. For the research method, 3 women in their 20s who has the body size of ${\pm}$ S.D range of average figure and dress form suggested by 'the 5th human body measurement' of Size Korea were selected as the test group. The evaluators are 8 clothing construction majors, and the evaluation items included total 22 questions related to torso and total 10 questions related to sleeves. The evaluation was made using 5 Likert point scale. 4 prototypes for basic dress pattern were selected through the literature search. After compare analyzing design methods of prototypes, the real wedding dresses were made in the average size of women in their 20s and the dresses were tried on for the assessment. The data was analyzed using SPSS 18.0 Program to examine average, standard deviation and significant differences between basic patterns. Based on the results of the first and the second try-on assessments, a new wedding dress basic pattern with maximized strengths of compared prototypes was completed. The details of result follows. As for dress torso basic pattern, A pattern, which had the highest overall silhouette satisfaction and scores in basic pattern analysis and try-on assessments, was selected as the prototype, and a research basic pattern reflecting strengths of each basic pattern was developed. As for dress sleeve basic pattern, B pattern, which had the highest overall silhouette satisfaction and scores in basic pattern analysis and try-on assessments, was selected as the prototype, and a research basic pattern reflecting strengths of each basic pattern was developed. In this study, a wedding dress basic pattern considering good fit and aesthetic for figures of Korean brides in their 20s was suggested. It is expected that the basic pattern will be used by continuously developing dress market and ready-made wedding dress manufacturers as well as in educational institutes.

에너지제로하우스 인식분석 및 정책 추진방향 제안에 관한 연구 (Study on the Recognition Analysis of Zero Energy House and Associated Policy Suggestion)

  • 이충국;이정철;김상수;서승직
    • 한국지열·수열에너지학회논문집
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    • 제8권2호
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    • pp.16-26
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    • 2012
  • The consultation with building energy experts working at domestic government-funded research institutes and enterprises on performance set, element technology, and policy for the realization of low-energy and the survey with construction workers on the relevance of climate change in building construction, government support policy, and methodologies for the construction of low-energy house were carried in the study. In addition the public element preference survey on the low-energy house and awareness research on the low-carbonization of building were carried and presented for the development of affordable low-energy house. There was a big difference in the recognition of building energy performance setting and setting for the construction cost to realize it between experts and ordinary citizens in the study. To fill this gap education and promotion of zero energy house and securing economic feasibility through the commercialization of element technology will be needed. The satisfaction in government's zero energy house policy was normally low. To improve this low satisfaction administrative and technical support are considered to be expanded. Common high cost of construction was the top priority to resolve the problem, and enhancing renewable energy grants, tax relief, and substantial cost support could be as detailed solutions.

고도(古都)보존육성에 관한 만족도 조사 분석 (A Study on Satisfaction Survey for the Revitalization of the Ancient Capital Cities in Korea)

  • 이왕기;전칠수
    • 헤리티지:역사와 과학
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    • 제48권4호
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    • pp.94-109
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    • 2015
  • 고도보존육성정책은 고도(古都)의 역사문화환경을 효율적으로 보존 육성하고, 주민의 생활을 향상시키기 위하여 마련된 정책이다. 그러나 고도 정책은 재원의 부족, 주민에 대한 규제, 주민지원 사업의 부진 등 많은 문제점이 꾸준히 제기되고 있다. 본 연구의 목적은 고도 정책 관계자(공무원, 주민, 전문가)를 대상으로 고도 정책에 대한 만족도를 조사하여 고도 정책의 문제점을 객관적이고 실증적으로 분석하고자 한다. 나아가, 실증적 분석 결과를 토대로 문제점을 해결할 정책적 시사점을 제시하고자 한다. 만족도 조사 결과, 충분한 재원 확보와 주민 불편 해소, 그리고 주민지원 사업의 원활한 지원을 위한 정책이 필요한 것으로 나타났다. 또한 고도 정책 요인이 만족도에 미치는 영향에 대한 가설을 검증한 결과, 대부분의 고도 정책 요인이 만족도에 정(+)의 영향을 미치는 것으로 나타났다. 결론적으로 말하면, 고도 정책에 대한 충분한 재원 확보와 주민생활에 대한 규제 완화, 주민지원 사업의 활성화, 그리고 공무원 주민 전문가 연구기관으로 구성된 거버넌스 체계 구축 등 다각적인 정책 마련이 필요한 것으로 분석되었다.

임상간호사의 감정노동 경험 (Clinical Nurses' Experience of Emotional Labor)

  • 염영희;이현숙;손희숙
    • 임상간호연구
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    • 제22권3호
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    • pp.314-326
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    • 2016
  • Purpose: The purpose of this study was to understand the experience of emotional labor of clinical nurses in medical institutes. Methods: A total of 26 nurses from 11 hospitals participated in the study. Six focus groups were organized and 4 to 5 nurses took part in each group. The compositional factors of groups included clinical experience, age, gender, work place and position. Data collection was conducted through focus group interview and it was proceeded by the time of data saturation. In this qualitative study, content analysis was conducted. Results: Five themes, 14 categories, and 33 subcategories, were emerged. The themes were 'Restrain themselves', 'Communion to the patients', 'Working environment provoking emotional tension', 'Respond to emotional events', 'Recovery of emotional energy'. Conclusion: Results indicated that surface acting of emotional labor such as, repression of personal desire and presenting the emotions that the organization ask nurse to express was related to psychosomatic symptoms, depression, burnout, poor job performance, increased mistakes, and low job satisfaction which eventually leads to nurses' turnover. In order to reduce negative influence of emotional labor, it is necessary to build positive organizational culture, to provide support from managers and co-workers. It is also important to improve work environment in order to do more deep acting since sharing emotions with patients can reduce the negative influence of emotional labor.

Assessment of LMX as Mediator in Procedural Justice - Organizational Citizenship Behavior Relationship

  • Salman, Ahmad
    • 동아시아경상학회지
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    • 제1권1호
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    • pp.1-7
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    • 2013
  • Purpose: Organizational justice is not considered as objective variable, but considerably, it is the employee's perceptions about an organization. Since the last four decades, researchers endorsed the significant importance of organizational justice on motivation and work behaviours like turnover intentions, trust, motivation, organizational commitment, job satisfaction, in-role and organizational citizenship behaviour. Accordingly, scant literature is available on procedural justice - organizational citizenship behaviour via mediating role of leader-member exchange (LMX) in higher education context especially in Asian countries like Pakistan. Research Design, Data and Methodology: Cross - sectional study design was used and data was collected from the 452 permanent and contractual teaching faculty serving in different positions at private and public sector degree awarding institutes / universities accredited by Higher Education Commission (HEC) of Pakistan. Mediated regression analysis, as proposed by Baron and Kenny (1986), was employed to address the research hypothesis. Results: Results showed that procedural justice and LMX was positively impacted on OCB and LMX also fully mediates the relationship of procedural justice and organizational citizenship behaviour (OCB). Conclusion: The result indicated that LMX fully mediates the relationship of procedural justice and organizational citizenship behaviour.

교원능력개발 원격연수 시범운영 분석 (An analysis on the pilot test of web-based training for teachers' competency development)

  • 서순식;김성완
    • 정보교육학회논문지
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    • 제15권3호
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    • pp.505-515
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    • 2011
  • 교육과학기술부가 원격교원연수원을 2000년 12월부터 지정 인가해 주기 시작한 이래로 지속된 교원 원격연수의 양적 성장에도 불구하고, 연수시간 확보의 어려움, 통신 인프라 문제, 교수자와 학습자간 상호작용의 어려움, 온라인 평가의 공정성 문제, 콘텐츠 갱신의 어려움, 연수생 관리의 어려움 등으로 인해 기대만큼 고품질의 원격연수가 운영되지는 못했다. 이에 본 연구에서는 교원능력개발평가와 연계하여 교원 원격연수의 발전방향을 제시하기 위한 일환으로 16개 시 도 교육연수원에서 분담 개발한 교원능력개발 원격연수 콘텐츠의 시범연수에 참여한 연수생 및 연수운영자의 원격연수에 대한 만족도와 건의사항, 연수시스템의 활용 숙련 수준을 조사하고 분석하였다.

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청소년들의 학교생활적응과 스트레스 대처 방식 간의 관계 (Relationship between Adjustment to School Life and Stress Coping Style in Adolescents)

  • 이규영
    • 한국학교보건학회지
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    • 제26권1호
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    • pp.34-44
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    • 2013
  • Purpose: The purpose of this study is to identify the relationship between school adjustment and stress-coping styles among adolescents. Methods: This is a descriptive correlation survey using a convenience sample of 701 middle school students in Seoul, Gyeonggi, Incheon, Jeonbuk, and Gangwon province, Korea. The study's questionnaire included a scale of school adjustment and a scale of stress-coping style. The data analysis, using the SPSS 19.0 program, involved frequency, the mean and standard deviation, the t-test, ANOVA, the scheffe test, and the Pearson correlation coefficient. Results: Positive correlations were identified between positive stress-coping styles and the adjustment to school life of adolescents. The degree of school adjustment varied significantly according to the region, grade, attending private educational institutes after school or not, academic performance, daily study hours after school, and the hours students spend on gaming and Internet use a day. With regard to the behaviors to cope with stress, teenagers with a higher sense of life-satisfaction tended to show active coping behaviors, and female students were more likely to show positive or negative coping behaviors than mystic coping behaviors. Since adolescents' stress-coping styles showed connection with their adjustment to school, it is necessary to develop stress management programs to help middle school students adjust to school life. Conclusion: Based on the study's findings, it is important to develop programs which can help students adjust to school and learn how to cope with stress positively.

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성인 문해 정보화 교육의 전략 탐색을 위한 성과 분석 연구 (Exploring Strategies for Literacy-Computer Education for the Illiterate)

  • 변종임;이경아
    • 컴퓨터교육학회논문지
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    • 제9권5호
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    • pp.13-29
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    • 2006
  • 본 연구는 정보사회에서의 성인 비문해자 컴퓨터 교육의 성과를 극대화하기 위한 전략을 탐색하기 위해 성인 문해 정보화 교육의 당위성을 탐색하며, 현재 한국정보문화진흥원에서 지원하고 있는 문해 정보화 교육의 성과 및 그 성과에 미치는 요인을 교육기관 변인, 교육과정 변인, 학습자 변인으로 구분하여 분석하였다. 그 결과 교육 기관 설립주체나 목적 및 역사, 교육방식 및 강사유형, 학습자의 인구학적 특성에 따라 지식 및 기술 영역, 태도 및 정서감 영역의 성과인식에 차이가 있는 것으로 나타났다. 이를 바탕으로 향후 효과적인 성인 비문해자를 위한 문해 정보화교육을 위한 교육과정의 수준별 다양화, 적정인원의 학습자 집단 구성, 전문 교강사 채용 및 교육 등의 지원이 필요함을 제안하였다.

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