• 품질경영학회지
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• 제32권3호
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• pp.216-233
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• 2004

The real estate management includes not only the brokerage, property management, development, investment and consulting which are related to real estate handling, but also the human resources who deal with the real estate business. The level of management quality of Korean real estate business is rather poor. This paper deals with management innovation of real estate management using Six Sigma methodology The main focus of this Paper is to develop strategy Planning, and is to select critical success factors for each strategy to make an advanced management system for real estate business. This paper is a case study, and the target company for this innovation is ERA-Korea Company. Seven strategies are proposed, and for each strategy several critical success factors are suggested. Through this case study, the authors hope that a management quality model for real estate business is proposed, and an improved management method can be adopted in the other real estate companies.

• 경영정보학연구
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• 제18권2호
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• pp.79-106
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• 2016

지난 30년간 서비스 혁신을 어떻게 바라볼 것인가에 대한 관점의 논의가 지속적으로 이루어져왔지만, 아직까지 학계에서 전반적으로 통용되는 서비스 혁신에 대한 관점 및 측정방법은 부재한 실정이다. 많은 서비스 혁신 연구들은 기존의 전통적인 기술 개발 및 제품 혁신 이론에 기반을 두고 서비스 혁신을 이해하려 했다. 기존의 제품 중심의 분석방법론은 서비스 혁신의 비기술적 특성을 간과하는 오류를 범할 수 있어 이를 대체할 수 있는 새로운 접근법이 요구되고 있으며, 대표적인 접근법으로 서비스 지배적 논리가 있다. 서비스 지배적 논리는 새로운 관점에서 혁신과 혁신의 선행요인들을 분석할 수 있는 개념적인 프레임워크이다. 또한 서비스 혁신이 기업 경쟁력과 기업성과를 향상 시킨다는 인식은 서비스 기업들을 중심으로 점차 증가하고 있음에도 불구하고, 서비스 혁신에 대한 이론 및 활용에 대한 연구와 이해 부족으로 인해 소수의 기업만이 서비스 혁신을 수행하고 있는 실정이다. 따라서 기업에서 성공적으로 서비스 혁신을 수행하기 위해서는 무엇보다도 서비스 혁신에 영향을 미치는 선행요인에 대한 연구가 먼저 선행되어야 한다. 이러한 필요에 따라 본 연구에서는 서비스 지배적 논리관점에서 서비스 혁신의 선행요인을 이론적이고 실증적으로 분석하고자 한다. 따라서, 본 연구의 목적은 다음 질문에 대한 답을 구하는 것이다: 1) 서비스 혁신 선행요인은 서비스 혁신에 어떠한 영향을 미치는가? ; 2) 서비스 혁신은 기업의 비재무적 그리고 재무적 성과에 어떠한 영향을 미치는가? 이를 위해 본 연구에서는 서비스 혁신의 선행요인(인적자원 관리 역량, 내부 협업 역량, 마케팅 역량, 정보기술 역량), 서비스 혁신 차원(서비스 창출 혁신, 서비스 전달 혁신, 고객 상호작용 혁신)과 기업성과(비재무적, 재무적)를 가지고 이들 간의 인과 관계를 분석하였다. 본 연구는 국내 189개의 서비스 기업을 대상으로 수집된 데이터를 기반으로 수행되었다. 연구결과 인적자원 관리 역량, 마케팅 역량은 모든 서비스 혁신 차원에 긍정적인 영향을 미치는 것으로 나타난 반면, 내부 협업 역량과 정보기술 역량은 서비스 창출 혁신과 서비스 전달 혁신에만 제한적으로 긍정적인 영향을 미치는 것으로 나타났다. 고객 상호작용 혁신에는 인력자원 관리 역량이 가장 큰 영향을 미치는 것으로 나타났다. 모든 서비스 혁신 활동은 비재무적 성과에 긍정적인 영향을 미친 반면, 재무적 성과에는 서비스 전달 혁신과 고객 상호작용 혁신만 유의한 영향을 미치는 것으로 나타났다.

• Asian Journal of Innovation and Policy
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• 제4권2호
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• pp.128-131
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• 2015

• 디지털융복합연구
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• 제14권11호
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• pp.201-224
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• 2016

본 연구는 혁신형 중소기업 중 IT 기업을 중심으로 기술혁신에 영향을 미치는 요인을 도출하고 각 요인이 기술혁신에 미치는 영향을 분석하였다. 연구모형은 중소기업과 혁신형 중소기업의 기술혁신에 영향을 미치는 요인간의 관계를 분석한 사전 연구의 결과를 기반으로 기술혁신의 영향요인으로 중요성이 입증된 요인을 추가하여 수립되었다. 연구모형은 독립변수로 혁신지향 문화, 연구개발 역량, 정보기술 역량, 리더십, 평가 및 보상, 매개변수는 지식경영활동, 종속변수는 기술혁신으로 구성된다. 분석 결과 주요한 연구결과는 다음과 같다. 기술혁신을 추구하는 IT 중소기업은 (1) 혁신을 지향하는 조직문화와 정보기술 역량 그리고 리더의 리더십에 주의를 기울여야 한다. (2) 사내 지식경영 활동은 필수적인 요인이다. (3) 성공적인 기술혁신을 위해서는 자체적인 기술개발에 대한 노력뿐만 아니라 다양한 국내 외 기술개발 주체들과 기술혁신 협력네트워크의 구축을 통해 연구개발 역량을 강화할 필요가 있다. (4) 평가 및 보상 제도의 디커플링 현상을 해결하는 것이 중요한 해결 과제로 보인다.

• Journal of Korea Trade
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• 제25권4호
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• pp.108-127
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• 2021

Purpose - On the basis of knowledge transfer theory, we empirically explored how three types of human resource (HR) innovation knowledge exchange within a Chaebol drive the global subsidiary performance of the headquarters (HQ) of a Chaebol's globally affiliated companies. Design/methodology - Using a sample of 176 Korean HQ firms of the top 53 Chaebols and 1,061 of their foreign manufacturing subsidiaries (n = 1,061), we tested the relationship between the exchange of explorative and exploitative sustainable HR innovation knowledge among HQ firms of Chaebols, their subsequent transfer of technical HR knowledge via technical schemas, and the subsequent impact on the global subsidiary performance. Findings - The Chaebols' decisions about the three strategic knowledge management options (i.e., the degree of exchange of explorative and exploitative technological HR innovation knowledge and the extent of HQ-subsidiary HR knowledge transfer) have highly significant relationships with the global subsidiary performance. The results help explains the conditions under which the explorative versus exchange of exploitative sustainable HR innovation knowledge pays off by showing the moderating role of the degree of HQ-to-subsidiary technical HR knowledge transfer, at least in the case of the Chaebol as one representative type of the emerging-market business groups. Originality/value - As the first of its kind in the field of sustainable HR innovation knowledge management at the business group level, the present study makes a clear contribution in demonstrating how the performance of Chaebols' manufacturing subsidiaries depends greatly on their strategy for management of knowledge, as reflected in the choices they make about sharing both explorative and exploitative sustainable HR innovation knowledge among HQ firms and the subsequent transfer of HQ's sustainable HR innovation knowledge to the foreign subsidiaries.

• 한국프랜차이즈경영연구
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• 제7권2호
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• pp.37-45
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• 2016

Purpose - This study aims to examine the impact of leadership on organizational trust and innovation performance, and to identify whether organizational trust plays a mediating role in the relationship between leadership and innovation performance. Also, this study attempts to find out how to improve organizational efficiency and effectiveness based on leadership-based or trust-based strategies. And, this research proposed that organizational trust plays a core mediating role in the relationship between transactional and transformational leadership and innovation performance. Research design, data, and methodology - In order to test the hypotheses of this study, the survey was conducted towards franchise coffee shop employees between November 7 and 18, 2016. We contacted top executives of coffee shop franchise headquarters and explained the purpose of this study. Among 150 questionnaires distributed, 123 were collected. Of these collected questionnaires, 102 questionnaires were coded and analyzed for further analysis. In order to test the unidimensionality and reliability of the factors, factor analysis and reliability test were performed using SPSS/PC+ 22.0. And, the hypotheses were tested using hierarchical mediated regression analysis. Result - The results are as follows. First, transactional leadership, and intellectual stimulation, motivation of transformational leadership had significant impacts on organizational trust. Second, organizational trust, transactional leadership, and influence of transformational leadership had significant impacts on innovation performance. Third, the mediating test of organizational trust showed that transactional leadership plays a partial mediator, and intellectual of transformational leadership plays a full mediator in the relationship between leadership and innovation performance. Conclusions - The implications of this study are as follows. First, the top management should provide their organizational members incentives or rewards based on their performance. Second, top management should identify and express a clear vision and desirable organizational goals for the future, present an idealized vision, and communicate to organizational members that the vision is achievable, also have organizational members to think creatively and find optimal solutions to difficult problems. In sum, this study revealed the important role of leadership in embedding organizational trust in and improving innovation performance of coffee shop employees and the mediating role of organizational trust in the influence of leadership on innovation performance.

• 한국기술혁신학회:학술대회논문집
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• 한국기술혁신학회 2005년도 춘계학술대회
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• pp.306-320
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• 2005

Government-sponsored Research Institutes(GRIs) have made a great contribution to the development of Korea's Science and Technology(S&T). However, recently GRIs are facing the challenge of many problems. For instance, absence of reasonable strategies, insufficient resources and so on. Therefore, many GRIs are being asked for solving their problems with successful strategic management. This paper suggests a strategic management model to solve their problems and to cope with the changing S&T environment. In this paper, The strategic management model for GRIs which was thoroughly considered strategic management process suggested to response the need of their change and to perform their strategic management successfully. As a case of GRIs to apply this model, in this paper, Korea Basic Science Institute(KBSI) that is part of the Korea Research Council of Fundamental Science and Technology(KRCF) was analyzed. As a result of analysis with this model which applied to KBSI, various strategies and alternatives were suggested.

• 지식경영연구
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• 제20권2호
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• pp.59-86
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• 2019

As the era of the 4th Industrial Revolution evolves, not only private companies but also government agencies and institutions in public sector are adopting cloud computing services converged by new information technologies such as IoT, big data, and artificial intelligence to strengthen competitiveness and create new business values. The purpose of this study is to investigate the relationship between innovation characteristics, innovation resistance, and acceptance of innovative technologies from the perspective of cloud computing services in the public sector. In this study, we collected the survey data from 190 employees of IT division in the public sector, and analyzed the causal relationship between innovation characteristics, technostress, innovation resistance, and intention to adopt the cloud computing service that they perceived. As a result of the analysis, we demonstrated that innovation characteristics, technostress have significant effect on innovation resistance and acceptance intention, and that top executive commitment and innovation resistance also have significant effect on acceptance intention. This study provides meaningful practical implications for the staffs preparing for adoption of cloud computing services and the executives who make the final decision in public sector.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.1153-1162
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• 2021

The innovation of enterprises allowed firms to promote technological innovation as an important choice to improve sustainable competitiveness. This study aims to investigate the relationship between absorptive capacity and innovation performance of Chinese high-tech enterprises and focuses on the mediating role of innovation culture in high-tech enterprises. Data came from surveying high-tech enterprises in China, and the reliability analysis, factor analysis, and correlation analysis, path analysis (SEM) were analyzed using SPSS23, AMOS. The results show that intellectual capital composed of human capital, structural capital, and relational has a significant impact on acquisition performance; intellectual capital is composed of human capital; structural capital has a significant influence on innovation performance; and absorptive capital has a significant impact on innovation performance. In addition, innovative culture plays a partial mediating role between absorptive capacity and innovation performance. The findings of this study suggest that, to ensure the better absorption and operation of knowledge, high-tech enterprises can accumulate more knowledge, promote the transformation of knowledge into technology, and strengthen the capability of knowledge absorptive capacity, and at the same time, create an innovation culture atmosphere and encourage employees to develop new products to achieve enterprise goals in order to promote the improvement of innovation performance.

• 지식경영연구
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• 제3권2호
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• pp.1-16
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• 2002

The main theme of this study is to observe a company which renewed itself and turned around out of organizational decline. Innovation is one crucial factor for organizational renewal. This study address a research question that how this innovation could be sustained without intermission. This study finds an answer from building an neuro-cybernetic innovation system. LG Display Company was analyzed as a case.