• Title/Summary/Keyword: Initial Services

Search Result 475, Processing Time 0.022 seconds

Analysis on the Importance and Competitiveness of Support Services of the Food Service Franchise Headquarters AHP Technique (AHP를 이용한 외식프랜차이즈 가맹본부의 지원서비스의 중요도 및 경쟁력 분석)

  • CHOI, Chaebong;LEE, Sang-Suk
    • The Korean Journal of Franchise Management
    • /
    • v.10 no.4
    • /
    • pp.7-18
    • /
    • 2019
  • Purpose: This study identifies the relative importance of the sub - factors of initial services and continuous services using AHP (Analytic Hierarchy Process) method, and calculates the competitive index for the detailed factors. The purpose of this paper is to propose the establishment of long - term and short - term management strategy for expansion of business of food service franchise, franchisors, long - term and win - win relationship with franchisees, and rationalization of operating system. Research design, data, and methodology: The population for the survey is 92 franchisees in 46 foreign brands and 46 domestic brands in the Seoul metropolitan area (Seoul / Gyeonggi / Incheon). The survey was conducted from July 1 to August 31, 2018 through the survey agency with a telephone interview and a surveyor's direct visit. A total of 100 questionnaires were collected, but a total of 92 parts were used for analysis except 8 parts that were considered to contain false information. Using the AHP method, relative importance and competitiveness index were calculated for the details of initial services and continuous services. Results: The results shows continuous services were significantly higher for both foreign brand franchises, domestic brand franchises, and overall than initial services, This suggests that the continuous services of the affiliated franchisors has a higher relative importance than the initial services. Among the continuous services, brand reinforcement and promotion were significantly higher for both foreign brand merchants and domestic brand franchises. This can be regarded as the most important factor in brand reinforcement and promotion when selecting a food service franchisors. Conclusions: In the Standard Terms and Conditions governed by the Fair Trade Commission, the franchisors should increase the fairness by creating manuals for supporting services, especially after opening, and regularly checking whether the supporting services have been carried out like manuals since the establishment of franchisees. In addition, the Brand Strengthening and Public Relations Committee (tentative name) jointly participated by the franchisors and franchisees for the purpose of strengthening and promoting the brand, suggesting a system for transparent and efficient execution of the brand reinforcement and promotion budget and monitoring afterwards.

Investigation of Factors Influencing Consumer Initial Trust and Intention to Use Mobile Banking Services (모바일 뱅킹 서비스에 대한 사용자 초기신뢰와 사용의도에 영향을 미치는 요인들에 관한 실증적 연구)

  • Kim Gimun;Kim Won-Woo;Lee Ho Geun
    • Korean Management Science Review
    • /
    • v.22 no.2
    • /
    • pp.13-34
    • /
    • 2005
  • Mobile banking service has emerged as an important profit source for both banks and mobile phone service companies. However, the growth of the mobile banking service is behind the expectation of banks and mobile phone companies. One plausible explanation for this laggard diffusion of mobile banking may be the lack of consumers' initial trust on the service. Therefore, this study investigates the critical factors in building trust and intention to use mobile banking services. Our research results show that propensity-to-trust, structural assurance, and relative advantages of services have significant impacts on consumers' initial trust in mobile banking service Furthermore, initial trust in mobile banking service is a critical factor for adopting mobile banking services Contrary to our expectation, however, reputation of banks and mobile phone companies are not significant in attracting consumers to mobile banking services.

Use Intention of Chauffeured Car Services by O2O and Sharing Economy (공유경제와 O2O를 활용한 Chauffeured Car Services의 이용의도에 관한 연구)

  • Tian, Xiu-Fu;Wu, Run-Ze;Lee, Jong-Ho
    • Journal of Distribution Science
    • /
    • v.15 no.12
    • /
    • pp.73-84
    • /
    • 2017
  • Purpose - Over recent years, O2O and shared economy have been an eye-catching topic. Many researches on O2O and shared economy have been published gradually. The emerging enterprise of chauffeured car services developed rapidly in the past two years. Therefore, it is necessary to explore the influencing factors of use intention of the chauffeured car services users. Through active use of O2O and shared economy, put up with operation strategy in line with their use intention. Research design, data, and methodology - After collecting 324 respondents in China with questionnaires, this study begin the empirical research with users of Chauffeured Car Services, and analyzes data with IBM SPSS 24.0 and IBM AMOS 24.0. Results - Personal Propensity to Trust significantly affects the Initial Trust of chauffeured car services users. Firm Reputation significantly affects the Initial Trust and use intention of chauffeured car services users. Initial Trust significantly affects the use intention of chauffeured car services users. Performance Expectancy and Effort Expectancy significantly affect chauffeured car services users' use intention. Social Influence also significantly affects the use intention of chauffeured car services users. Conclusions - First, Initial Trust significantly affects the use intention of chauffeured car services users. Thus, the enterprise should make efforts to improve users' initial trust in order to attract their attention. For this reason, chauffeured car services enterprises should conduct questionnaires to deeply explore what needs can improve users' initial trust. Second, performance expectancy and effort expectancy significantly affect chauffeured car services users' use intention. When users enjoy chauffeured car services, they attach great importance to the convenience, simplicity and efficiency, which reflects that chauffeured car services' desire for greater development in the O2O and shared economy market. Therefore, they need to grasp users' needs (convenience, simplicity and efficiency) and carefully improve the quality of chauffeured car services. Finally, social influence also significantly affects the use intention of chauffeured car services users. It means friend recommendation or mass media influences users' intention. So, it is more important to increase differentiated benefits, advertising and publicity of chauffeured car services.

A Quality and Pricing Strategy for Web Sites Providing Initial Free Services (초기 무료 서비스를 제공하는 웹사이트의 품질 및 가격전략)

  • Lee Kang-Bae
    • Management & Information Systems Review
    • /
    • v.9
    • /
    • pp.65-80
    • /
    • 2002
  • As the growth of Internet business, many web sites have been developed their own Internet business strategies. Yet, many web sites have difficulties to make profit. In this paper, an economic model is developed to analyze web sites' quality and pricing strategies when they initiate their services as free services and develop advertising services and other charged services. By analyzing the economic model, optimal quality and prices was found. And by analyzing the optimal strategy, I found that web sites should properly decide their market share on initial customer. Finally, the importance of web sites' productivity to make profit is emphasized.

  • PDF

Performance analysis of changing initial TCP window size (Initial TCP window size의 변경에 따른 성능분석)

  • 김정훈;이계상;김창규
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
    • /
    • 1998.11a
    • /
    • pp.370-373
    • /
    • 1998
  • 현재 인터넷상의 QoS(Quality of Service) 향상을 위해서 여러 가지 방법과 기술들이 소개되고 있다. 이러한 QoS 향상을 위해 트래픽 제어기법과 IS(Integrated Services), DS(Differentiated Services), Tag Switching, MPLS(Multi protocol Label Switching) 등과 같은 방법으로 인터넷에서 보다 나은 서비스를 지원하려는 노력이 시도되고 있다. 본 논문에서는 특히 TCP connection에서의 initial window size의 변경이 네트워크의 QoS, 즉 link의 utilization과 packet의 drop, performance에 어떠한 영향을 주는지를 살펴본다. 그리고, 이에 대한 특성을 분석하고 개선점을 현재의 인터넷에서 가장 많이 사용되어지고 있는 FTP와 web에 대한 모델을 사용하여 가상적으로 시뮬레이션을 해본다.

  • PDF

Franchisors' Support Services and Their Consequences: Resource-Based View and Expectation-Confirmation Perspectives

  • Adeiza, Adams;Moon, Bo-Young;Malek, Marin Abdul;Ismail, Noor Azizi;Harif, Mohd Amy Azhar Mohd
    • Journal of Distribution Science
    • /
    • v.15 no.9
    • /
    • pp.37-52
    • /
    • 2017
  • Purpose - This study explores the influence of franchisors' supports on franchisees financial performance, overall satisfaction and intention to remain. Research design, data, and methodology - Given the exploratory design of the investigation, purposive sampling technique was used to select twenty-six (26) franchisees as key informants for this study. In-depth face-to-face interviews were conducted leading to generation of rich qualitative data on the phenomenon of support services in the Nigeria franchise system. Results - Results indicate that at both the initial and growing stages, training and management service supports have marked influence on franchisees business outcomes. However, findings revealed that at the initial stage, the impact of training is greatest but this impact subsequently declines as franchisees master the nuances of the business. Management services on the other hand maintains a constant relevance through all stages of franchisees business. Conclusions - Three key conclusions were drawn from the findings of this study. First, the quality of initial and ongoing supports have consequences for the long-term health of franchisees and franchisors' businesses. Second, poor management of franchisees' expectations and perception of supports could damage franchise partnerships. Third, franchisees form their expectation of supports largely from the nature of initial supports provided by the franchisors.

Economic Injury Levels of Tetranychus urticae Koch (Acari, Tetranychidae) Infesting Eggplant in Greenhouse (시설 가지에서 점박이응애의 경제적피해수준)

  • Lim, Ju-Rak;Choi, Seon-U;Kim, Ju-Hee;Moon, Hyung-Cheol;Lee, Ki-Kwon;Kim, Dae-Hyang;Ryu, Jeong;Lee, Sang-Ku;Hwang, Chang-Yeon
    • Korean journal of applied entomology
    • /
    • v.47 no.4
    • /
    • pp.395-400
    • /
    • 2008
  • Economic injury levels (EILs) and economic threshold (ET) were estimated for the two spider mite, Tetranychus urticae Koch (Acari, Tetranychidae) on greenhouse eggplants. T. urticae density increased until the mid-July and thereafter decreased in all plots where initial density of the mite were different each 0, 2, 5, 10 and 20 adults per plant was innoculated on June 7. Growth variables of were not different among experimental plots but fruit weights were lower in plots with higher initial mite density than in plots with lower initial mite density. Total number of fruits and the number of marketable fruits decreased in plots with higher initial mite density. The rates of yield loss increased with increasing initial mite density, resulting in 0, 3.9, 11.3, 14.5, 22.8% reduction in each of the above plots, respectively. The relationship between initial T. urticae densities and yield losses was well described by a linear regression, Y = 1.085X + 2.474, $R^2$ = 0.9659. Based on the relationship, the number of adults per plant which can cause 5% loss of yield was estimated to be approximately 1.8.

Economy analysis of cost required for organic rice cultivation in two cultivation techniques

  • Kwon, Young-Rip;Choi, In-Young;Lee, Yong-Mahn;Choi, Dong-Chil;Kim, Yong-Ki
    • Korean Journal of Organic Agriculture
    • /
    • v.19 no.spc
    • /
    • pp.92-95
    • /
    • 2011
  • The initial investment of rice cultivation by mechanical technique was high. This was only due to the cost of planting machine. We analysed the overall cost (without machine cost) and benefits of the two methods, it manifested that the mechanical method is very much beneficial over traditional rice cultivation technique. We observed that the requirement of soil, irrigation water, number of seeds etc. decreased in mechanical cultivation technique while net income increase by 13.07% with 80% government subsidy. Furthermore, the initial rooting was quicker, growth and development of pot raised seedlings was better than the traditional technique. Hence, this technique can give better return to the farmers with the help of government subsidy.

The Factors Influencing the Use of Shared Economy-Based Mobility Services

  • KIM, Hyeong-Min
    • Journal of Distribution Science
    • /
    • v.18 no.1
    • /
    • pp.107-121
    • /
    • 2020
  • Purpose: Shared mobility services are the most notable in the shared economy; however, they have yet to be activated in Korea due to various regulations and conflicts amongst stakeholders. Nevertheless, shared mobility has become an irresistible trend of the times, as it can cause a great deal of economic and environmental benefits. In this vein, the purpose of this study is to contribute to the revitalization of shared mobility services in Korea and to provide service providers with implications for developing consumer-oriented marketing strategies. Research design, data and methodology: Based on the reasons that the users do not use shared mobility service, the factors influencing the behaviors of shared mobility users are structured and analyzed in a reliable, technical and procedural manner. To this end, the theory of reasoned action (TRA) of Ajzen and Fisbbein, the initial trust model (ITM), task technology fit (TTF) and switching cost (SC) are adopted. A total of 202 questionnaires were collected from the respondents who were aware of shared mobility. Then statistical processing of the collected data used SmartPLS(v.3.2.8), a PLS-SEM (Partial Least Squares Structural Equation Modeling) analysis program. The steps of the analysis are as follows. First, a PLS-Algorithm analysis was performed to evaluate the measurement model, and a Bootstraping and Blindfolding analysis was performed to evaluate the structural model and verify the hypotheses. Second, a multi-group analysis (PLS-MGA) was conducted to further analyze the differences depending on whether or not users experienced shared mobility service. Results: The results showed that initial trusts model (ITM) and task technology fit (TTF) have positive effects on users' behaviors through the mediation of the intention to use. As opposed to the assumption, switching costs did not have negative moderating effects in relation to the intention to use and users' behaviors. The influence of IT self-efficacy was significant, depending on the prior experience to use shared mobility services. Conclusions: This study will contribute to the revitalization of domestic shared mobility services and the formulation of service providers' marketing strategies. In future studies, there is a need to explore, reconstruct, and validate factors other than the impact factors of the shared mobility services used in this research model.

Effects of cardiopulmonary resuscitation reeducation on persistence of knowledge, performance and self-efficacy of nursing students (심폐소생술 교육 후 재교육이 간호대학생의 지식, 수행능력 및 자기효능감 지속에 미치는 효과)

  • Chae, Myeong-Jeong;Lee, Jin-Hee;Song, In-Ja;Kim, Jin-Il
    • The Korean Journal of Emergency Medical Services
    • /
    • v.19 no.1
    • /
    • pp.51-62
    • /
    • 2015
  • Purpose: This study was undertaken to examine the effects regarding reeducation of cardiopulmonary resuscitation on persistence of nursing students' knowledge, performance, and self-efficacy. Methods: The research design for this study was a repeated experimental design featuring 35 female nursing students. Participants were educated using the standardized cardiopulmonary resuscitation protocol from the American Heart Association. Three months after the initial education, participants received reeducation about cardiopulmonary resuscitation. Knowledge and self-efficacy were measured before the initial education. Knowledge, performance, and self-efficacy were measured immediately after the initial education, 3 months later, and 6 months later. Collected data were analyzed using PASW Statistics 18.0. Results: Knowledge and self-efficacy significantly increased immediately after the initial education; knowledge, performance, and self-efficacy significantly decreased 3 months afterwards. No further decrease occurred until 3 months after reeducation. Conclusion: These results suggest that the duration between initial education and reeducation was insufficient, although the effects of cardiopulmonary resuscitation education were maintained 3 months after reeducation.