• Journal of Information Technology Applications and Management
• /
• 제15권3호
• /
• pp.111-125
• /
• 2008

The management of organizational Human Resource is steadily shifting away from pure hierarchical to market mechanisms that involve external vendors. HR Business Process Outsourcing (BPO) has recently emerged as a significant administrative innovation in an organization's strategy. Our paper attempts to understand firm-specific factors influencing the scope of HR BPO needs. Study results show that IT maturity and firm size are influential factors on the scope of HR BPO needs. We hope that our attempt at empirically examining and predicting this emergent phenomenon will stimulate others to look at this important strategic challenge facing firms from a theoretical perspective. Such research initiatives will allow us not only to better understand this complex phenomenon, but also to drive useful management prescriptions grounded on theory-based research.

• 경영정보학연구
• /
• 제7권2호
• /
• pp.229-255
• /
• 2005

산업은행은 1999년 제1금융권으로는 최초로 IT 운영에 대한 전체 아웃소싱을 추진하였다. 대부분의 은행들이 금융사고와 보안, 그리고 파업에 대한 위험 등을 이유로 타회사 방식 아웃소싱을 꺼리는 상황에서 산업은행의 이러한 시도는 많은 주목을 받았다. 이후 산업은행은 끊임없이 아웃소싱의 문제점들을 진단하고 이를 개선하기 위하여 다양한 보완책을 강구하였다. 이러한 개선의 결과로, 산업은행의 IT 아웃소싱은 외주 운영기와 공동 운영기를 지나 금융권 IT 아웃소싱 최초로 타 은행에 비해 선구적인 아웃소싱 방식인 책임운영 체제를 갖추게 되었다. 책임운영을 통해 산업은행은 최신의 향상된 IT 수준을 얻고 내부 인력을 핵심역량에 집중시키며 부족 인력의 즉시 수급이 가능하게 되어 유연성을 확보할 수 있었다. 또한, 외주업체와의 관계를 공급자와 수요자의 일방적 관계로 설정하지 않고 함께 책임지는 책임 운영 방식 체제로 전환함으로써 자체 보유역량과 IT 전문업체의 노하우를 통합할 수 있게 되어 IT 아웃소싱의 순기능을 활용할 수 있게 되었다. 이와 같은 산업은행의 IT 아웃소싱 사례를 살펴봄으로써 일반적으로 타 회사 방식 아웃소싱에 대해 갖고 있는 우려가 현실적인 것인지, 혹은 극복될 수 있는 것인지를 확인하고, 자회사 방식의 아웃소싱에 비해 어떤 장점들을 갖고 있으며 어떤 성과를 보이고 있는지 정리하였다. 뿐만 아니라, 타 회사방식 아웃소싱에 대한 잘못된 견해들을 바로잡음으로써 폐쇄된 금융 IT 아웃소싱 시장의 구조를 개선하고 국내 IT 아웃소싱 업체의 국제 경쟁력을 제고할 수 있을 것으로 기대한다.

• 경영정보학연구
• /
• 제8권3호
• /
• pp.21-38
• /
• 2006

본 연구의 목표는 국내 병원들을 대상으로 정보시스템의 아웃소싱을 촉진하거나 저해하는 주요 조직 요인을 결정하고, 아웃소싱의 도입기관과 비도입기관, 아웃소싱을 성공적으로 운영하고 있는 기관과 그렇지 못한 기관들간의 차이를 규명하는 것이다. 이를 위해서 먼저, 선행 연구로부터 잠재적인 촉진요인 및 저해요인들의 포괄적인 목록을 도출하고, 수도권 지역의 135개 병원급 의료기관들을 대상으로 설문 조사를 실시하였다. 연구 결과, 병원의 정보시스템 아웃소싱을 촉진하는 가장 중요한 요인으로 조직적 요인, 재정적 요인, 전략적 요인이, 병원의 정보시스템 아웃소싱을 저해하는 가장 중요한 요인으로는 조직적 요인, 심리적 요인, 공급자 요인, 환경적 요인 등이 식별되었다. 아웃소싱의 도입기관과 비도입간에는 촉진요인 중 조직적 요인과 저해요인 중 환경적 요인이, 성공 기관과 비성공 기관 간에는 전략적 요인에 유의한 차이가 확인되었다.

• 경영과정보연구
• /
• 제8권
• /
• pp.61-86
• /
• 2002

This study is focused on how to effectively support Busan regional footwear companies in partnership with parent company, in particular how to lead a mutual supplementary relationship with the minor firms while improving the efficiency in strategic outsourcing. Recently, The Korean Footwear Industries and companies are making a lot of efforts to enhance the structure of high expenditure and low efficiency as a means of recovering their competitiveness. As a domestic companies have a tendency to almost all the tasks on bloc, it is true that their competitiveness is on the rapid decline for they prefer self-reliance on the premise that all the production should be dealt with for themselves. It is strategic outsourcing that is taken into account as a strategic vehicle for converting such self-reliance into the system of low expenditure and high efficiency. This study also conducted questionnaire researches, designed to find out the difference between the parent company and minor firms in the recognition and contentment on the purchasing and supplying activities. The result of the questionnaire researches went through further analysis and study to give a reasonable alternatives.

• 한국산학기술학회논문지
• /
• 제12권11호
• /
• pp.4778-4787
• /
• 2011

본 연구의 목적은 서비스산업에서 서비스품질 평가에 자주 사용되었던 KS-SQI모형을 적용하여 IT아웃소싱 서비스품질 평가도구를 개발하는 것이다. 독립변수로 본원적 서비스, 예상외 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경을 선정하였고, 이들이 IT아웃소싱 서비스품질 평가도구로서 적합한지를 검증하기 위해 IT아웃소싱 만족도에 영향을 주는지를 분석하고, IT아웃소싱 만족도는 재계약의도에 영향을 주는지를 조사하였다. 가설검증을 위해 LISREL을 활용하여 변수들 간의 경로분석을 실시한 결과, 본원적 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경은 IT아웃소싱 만족도에 유의적인 영향을 주었고, 예상외 서비스는 유의적인 영향이 없는 것으로 나타났다. 그리고 IT아웃소싱 만족도는 재계약의도에 유의적인 영향을 주는 것으로 나타났다. 도출된 6개의 측정도구는 IT아웃소싱 서비스품질 평가도구로서 적합함이 입증되었다. 본 연구의 의의는 IT아웃소싱 서비스품질 평가에 KS-SQI모형을 적용한 측정도구를 개발함으로서 이론적인 확장을 이루었고, 실무적인 측면에서는 IT아웃소싱 제공업체와의 재계약을 위한 IT아웃소싱 서비스품질을 평가하는 도구로 활용될 수 있다.

• Journal of Information Technology Applications and Management
• /
• 제14권1호
• /
• pp.1-20
• /
• 2007

IT outsourcing becomes one of the important shills for managing diverse and complex information systems, SIA is considered as an one of the success factors for the successful outsourcing management. Since it helps to establish common goal and provides better visibility of trends and performance, the SLA process must go beyond mere measurement to include a methodology for the ongoing management of service levels, and for the continuous improvement of service activities, functions and processes. Despite SLA is one of the most important skills for the successful outsourcing, few studies have been conducted for academic as well as practical purpose. For this reason, The objective of this study is to develop an SLA's maturity model and empirically demonstrate how SLA's maturity level affects its Performance through SLA's maturity model. The major contributions of this study are in two areas. This study contributes to academicians as well as practitioners. First, from the academic perspectives this study tries investigating the maturity level of the SLA based on empirical data. Second, practitioners can self-test their firms' maturity level using the proposed model. The results of this study show that the SLA's maturity level affected positively SLA's performance. It is founded that the SLA's maturity level had a significant impact on SLA's performance.

• Journal of Information Processing Systems
• /
• 제9권4호
• /
• pp.548-566
• /
• 2013

The availability of technology and the abundance of experts in universities create an ample opportunity to provide a venue that allows a knowledge seeker to easily connect with and request advice from university experts. On the other hand, outsourcing provides opportunities and remains one of the emerging trends in organizations, and can very clearly observed in the Philippines. This paper describes the development of a reliable web-based approach to Knowledge Product Outsourcing (KPO) services in the Silliman Online University Learning system. The system is called an "e-Knowledge Box."It integrates Web 2.0 technologies and mechanisms, such as instant messaging, private messaging, document forwarding, video conferencing, online payments, net meetings, and social collaboration together into one system. Among the tools used are WAMP Server 2.0, PHP, BlabIM, Wordpress 3.0, Video Whisper, Red5, Adobe Dreamweaver CS4, and Virtual Box. The proposed system is integrated with the search engine in URLs, Web feeds, email links, social bookmarking, search engine sitemaps, and Web Analytics Direct Visitor Reports. The site demonstrates great web usability and has an excellent rating in functionality, language and content, online help and user guides, system and user feedback, consistency, and architectural and visual clarity. Likewise, the site was was rated as being very good for the following items: navigation navigation, user control, and error prevention and correction.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• 제15권8호
• /
• pp.2974-2992
• /
• 2021

Crowd-based outsourcing is an emerging trend in testing, which integrates advantages of crowd-based outsourcing in software testing. Open call format is used to accomplish various network tasks involving different types of testing levels and techniques at various places by software testers. Crowd-sourced software testing can lead to an improper testing process as if it does not allocate the right task to the right crowd with required skills and not choose the right crowd; it can lead to huge results, which become time-consuming and challenging crowd-source manager for the identification of improper one. The primary purpose of this research is to make crowd-based outsourced software testing more effective and reliable by relating association between the software tester, personality characteristic, and different levels of software testing, i.e., unit, integration, and system, in order to find appropriate personality characteristic for required testing level. This research has shown an observed experiment to determine which software testing level suits which personality characteristic tester in a crowd-based software testing environment. A total of 1000 software testers from different software houses and firms in Pakistan were registered to perform tasks at different software testing levels. The Myers-Briggs Type Indicator (MBTI) test is used to identify each tester's personality characteristic involved in this research study.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• 제17권7호
• /
• pp.1935-1950
• /
• 2023

The arrival of the Internet of Things and 5G technology enables users to rely on edge computing platforms to process massive data. Data sharing based on edge computing refines the efficiency of data collection and analysis, saves the communication cost of data transmission back and forth, but also causes the privacy leakage of a lot of user data. Based on attribute-based encryption and blockchain technology, we design a fine-grained access control scheme for data in edge computing, which has the characteristics of verifiability, support for outsourcing decryption and user attribute revocation. User attributes are authorized by multi-attribute authorization, and the calculation of outsourcing decryption in attribute encryption is completed by edge server, which reduces the computing cost of end users. Meanwhile, We implemented the user's attribute revocation process through the dual encryption process of attribute authority and blockchain. Compared with other schemes, our scheme can manage users' attributes more flexibly. Blockchain technology also ensures the verifiability in the process of outsourcing decryption, which reduces the space occupied by ciphertext compared with other schemes. Meanwhile, the user attribute revocation scheme realizes the dynamic management of user attribute and protects the privacy of user attribute.

• 한국정보시스템학회지:정보시스템연구
• /
• 제18권4호
• /
• pp.131-153
• /
• 2009

Due to the deterioration of the business environment, many companies become more interested in IT adoption to strengthen their internal competence. The recent expansion of the ERP adoption in the small and medium-sized enterprises (SMEs) can be interpreted as an example for this. However there are still a number of questions over the outsourcing effectiveness and its performance of IT adoption by characteristics of SMEs. This study aims to investigate the relationship between the software process quality and the product quality, and additionally the moderating effect of IT adoption factors, from the case of SMEs' ERP adoption by the outsourcing. For this purpose, the empirical analysis through the structural equation model has been carried out, based on the software quality model defined in ISO/IEC 15504 and ISO/IEC 9126. The result of analysis shows that the acquisition process quality can affect the product quality characteristics, currently applied in the national software quality certification, and this supports the practical usefulness of the ISO standard of software engineering. But another result shows that there is little moderating effect by IT adoption factors, in contrast to the expectation, and this can be explained due to the inappropriate measurement and the data constraint such as short duration-time of IT adoption. These can be used as an informative reference for continuing studies of the quality model application and the effect of IT adoption factors in SMEs.