• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.35 no.8B
• /
• pp.1150-1158
• /
• 2010

At present multimedia service composed of voice, data, and video service is prevalent in the Internet. As such, wide-scale penetration of Internet service imposes tremendous pressure to the network infrastructure such as the media servers and links as well as the nodes. In addition, users from a large-scale population require broad bandwidth and high level of QoS. This requires a network with reliable and scalable services to customers, which also necessitates a realistic method for the design of the a media server. In this work, we explore the influence of user's behavior about delay on the performance of media server that takes into account the system and user attributes in a realistic manner. By incorporating user's behavior about the delay-sensitivity, we present an analytic framework for the evaluation of the performance of the media server, via which we illustrate a meaningful intuition in the provision of Internet multimedia service.

• Journal of Information Management
• /
• v.39 no.2
• /
• pp.75-94
• /
• 2008

Korean university libraries has lead the advancement of library service by adopting state-of-art technology for the improvement of information service provision, which therefore contributes to the consolidation of the status of the library as a center of information circulation among related institutions. This paper examines the current conditions of wireless internet service provided by the university libraries. First, it takes 'WDL mobile campus consortium', which is an organized movement with many university libraries involved, and explores their major issues such as wireless internet service environment, platform components, service components and functions, user environment and usage. Finally, this paper makes suggestions for the continuous advancement of the university libraries' wireless services.

• Journal of Korean Library and Information Science Society
• /
• v.25
• /
• pp.501-527
• /
• 1996

This study attempts to provide the foundation that KINITI and industrial su n.0, pporting organizations can be strong information analysis centers if they fortify their information analysis activities. The following conclusions are resulted from the analysis in the state-of-the-art-report covered in national information flow system, service methods and their publications of the information analysis activities provided by the KINITI and industrial su n.0, pporting organizations. First, the KINITI and industrial su n.0, pporting organizations have not be acquiring enough information materials. The services for bibliographic information should guarantee the uses of original documents. Second, the number of organizations providing on-line information services has been increasing, but the provided materials are not sufficiently suited for user's requests. Third, the speedy information provision and efficient information dissemination for the end users in the long distance may be possible through on-line service, but it requires information analysis procedure to select the necessary information in our industrial environment. Forth, the information activities provided by the libraries of industrial su n.0, pporting organizations should be fortified.

• Journal of Information Processing Systems
• /
• v.2 no.2
• /
• pp.130-134
• /
• 2006

In the distributed replicating server model, the provision of replicated services will improve the performance of the providing service and efficiency for clients. Efficiently composing the server selection algorithm decreases the retrieval time for replicated data. In this paper, we define the system model that selects and connects the replicated server that provides an optimal service using the server-side downstream measurement and propose a server selection algorithm.

• Journal of Convergence for Information Technology
• /
• v.10 no.7
• /
• pp.20-32
• /
• 2020

This study is to develop and provide a personal information protection framework that enables IoT service providers to safely and systematically operate personal information of IoT service subjects in the overall process of providing IoT devices and services. To this end, a framework for personal information framework was derived through literature survey, and FGI with experts, it was divided into three stages, each of three stages: IoT service provision process and IoT personal information processing process. The study conducted an e-mail survey of related experts using AHP techniques to determine the importance of the components of the selected personal information protection framework. As a result, in the IoT service provision process, the IoT product and service design and development stage (0.5413) is the most important, and in the IoT personal information processing process, personal information protection in the collection and retention of personal information (0.5098) is the most important. Therefore, based on this research, as the IoT service is spreading, it is expected that a safe personal information protection framework will be realized by preventing security threats and personal information infringement accidents.

• Journal of the Korea Society of Computer and Information
• /
• v.12 no.4
• /
• pp.21-31
• /
• 2007

This Paper presents an SOA framework that enables smooth provision of service to ordinary users while also replacing the current B2B environment-oriented SOA framework. To that end, the proposed SOA will be reviewed for its concept, characteristics, and components. Key to its design is that it will be implemented using the prospective next-generation P2P platform known as JXTA. The proposed framework includes all the basic functions of other SOA frameworks, and will make Provision and use of services more easy compared with other frameworks. Under this service, data and applications controlling these data are provided in an enabling format, thereby addressing security problems. Another advantage of this proposed framework is that each peer is able to play all roles of a service provider, service client, and service registry.

• The Journal of Industrial Distribution & Business
• /
• v.9 no.12
• /
• pp.63-72
• /
• 2018

Purpose - In this study, it is classified the service quality dimension of mobile shopping app using Kano model. In addition, it is evaluated quality factors suitable for strategic management from the viewpoint of service provider through mobile application through binary dimension analysis. Research design, data, and methodology - In this study, seven quality dimensions such as information quality, reliability, immediacy, convenience, design, security and customer service were derived through related studies to make binary shopping quality app quality measurement. 37 sub-variables were set by each quality dimensions. Each questionnaire was composed of positive and negative items like Kano's proposed method, and the satisfaction coefficient suggested by Timko(1993) was examined to understand the influence of each factors on customer satisfaction. Results - As a result of research, shopping app users perceived unity quality factor in most items of service quality dimension such as information quality, reliability, immediacy, convenience and customer service. In addition, the satisfaction coefficient showed a good impression, quick response of the result, fast delivery, and the unsatisfactory coefficient showed more interest in personal information such as payment method safety, and transaction security. As a result of research, shopping app users perceived unity quality factor in most items of service quality dimension such as information quality, reliability, immediacy, convenience and customer service. And, in information quality, the information overload was classified as an apathetic quality component, while the related information provision belonged to an attractive quality component. In reliability quality, customized service provision was classified as an attractive quality component. In instant connectivity, the quality of the connection during transport was classified as an attractive quality component. In convenience quality, access to product information was classified as a one-way quality component. All components of designs quality were classified as attractive quality components, and in security quality, all of their components were all classified as one quality component. Lastly, in customer service, they components were all classified as a single quality component. In addition, the satisfaction coefficient showed a good impression, quick response of the result, fast delivery, and the unsatisfactory coefficient showed more interest in personal information such as payment method safety, and transaction security. Conclusion - In the online service environment, which is difficult to differentiate in terms of upward upgrading only by technological implementation and function, the results of this study can be suggested as a differentiating factor for major channels with customers rather than improve the brand image.

• Journal of Korean Library and Information Science Society
• /
• v.52 no.4
• /
• pp.229-253
• /
• 2021

The service strategy of the public library needs to be established based on the users who are the actual beneficiaries of the services, including the perspective of changes in the social environment. This study investigated and analyzed the users' perceptions of the library functions and services currently provided and the demand for future services, targeting public library users in the Busan area. The data were collected through a questionnaire, and the respondents were 733 public library users in Busan. The main result is that first, the role and function of the public library that Busan users consider most important was still in material collection and provision. Second, in the information service type, the demand for cultural/lifelong learning program service was the highest, and in the service program, the demand for new IT technology experience and education was the highest. Third, as a result of ISA analysis of information service type, material provision service and information literacy education service were types to be maintained, and reading related service was type to be managed intensively. Fourth, in the analysis of service demand by age, those aged 41 to 50 years old were the generation with the highest demand in all types except for the information literacy education service type, and the demand for information literacy education was the highest among the elderly generation over 61 years old. And the user group in the western part of Busan was higher than the user group in other regions in demand for almost all service types. The results of this study can be used as basic data when establishing strategies to optimize community public library services for users.

• Asia pacific journal of information systems
• /
• v.19 no.4
• /
• pp.177-200
• /
• 2009

AIn the advanced - economy, the services industry hasbecome a dominant sector. Evidently, the services sector has grown at a much faster rate than any other. For instance, in such developed countries as the U.S., the proportion of the services sector in its GDP is greater than 75%. Even in the developing countries including India and China, the magnitude of the services sector in their GDPs is rapidly growing. The increasing dependence on service gives rise to new initiatives including service science and service-dominant logic. These new initiatives propose a new theoretical prism to promote the better understanding of the changing economic structure. From the new perspectives, service is no longer regarded as a transaction or exchange, but rather co-creation of value through the interaction among service users, providers, and other stakeholders including partners, external environments, and customer communities. The purpose of this study is the following. First, we review previous literature on service, service innovation, and service systems and integrate the studies based on service dominant logic. Second, we categorize the ten propositions of service dominant logic into conceptual propositions and the ones that are directly related to service provision. Conceptual propositions are left out to form the research model. With the selected propositions, we define the research constructs for this study. Third, we develop measurement items for the new service concepts including service provider network, customer network, value co-creation, and convergence of service with product. We then propose a research model to explain the relationship among the factors that affect the value creation mechanism. Finally, we empirically investigate the effects of the factors on firm performance. Through the process of this research study, we want to show the value creation mechanism of service systems in which various participants in service provision interact with related parties in a joint effort to create values. To test the proposed hypotheses, we developed measurement items and distributed survey questionnaires to domestic companies. 500 survey questionnaires were distributed and 180 were returned among which 171 were usable. The results of the empirical test can be summarized as the following. First, service providers' network which is to help offer required services to customers is found to affect customer network, while it does not have a significant effect on value co-creation and product-service convergence. Second, customer network, on the other hand, appears to influence both value co-creation and product-service convergence. Third, value co-creation accomplished through the collaboration of service providers and customers is found to have a significant effect on both product-service convergence and firm performance. Finally, product-service convergence appears to affect firm performance. To interpret the results from the value creation mechanism perspective, service provider network well established to support customer network is found to have significant effect on customer network which in turn facilitates value co-creation in service provision and product-service convergence to lead to greater firm performance. The results have some enlightening implications for practitioners. If companies want to transform themselves into service-centered business enterprises, they have to consider the four factors suggested in this study: service provider network, customer network, value co-creation, and product-service convergence. That is, companies becoming a service-oriented organization need to understand what the four factors are and how the factors interact with one another in their business context. They then may want to devise a better tool to analyze the value creation mechanism and apply the four factors to their own environment. This research study contributes to the literature in following ways. First, this study is one of the very first empirical studies on the service dominant logic as it has categorized the fundamental propositions into conceptual and empirically testable ones and tested the proposed hypotheses against the data collected through the survey method. Most of the propositions are found to work as Vargo and Lusch have suggested. Second, by providing a testable set of relationships among the research variables, this study may provide policy makers and decision makers with some theoretical grounds for their decision making on what to do with service innovation and management. Finally, this study incorporates the concepts of value co-creation through the interaction between customers and service providers into the proposed research model and empirically tests the validity of the concepts. The results of this study will help establish a value creation mechanism in the service-based economy, which can be used to develop and implement new service provision.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
• /
• v.13 no.6
• /
• pp.575-589
• /
• 2020

Along with the exponential growth of data businesses, the importance of data containing personal information of use have also increaseing. Particularly, in Korea, as the Data 3 Act was implemented, companies can use personal information more actively through regulatory improvement and stipulation in case of using data containing personal information. In this situation as per the service use, self-sovereign identity technology has emerged that can minimize the provision of personal information in relation to real name authentication and provision of personal information. Recently, services and studies using blockchain have been actively conducted in case of using the self-sovereign identity function for clarity and verification of records according to the use of personal information. In this thesis, by analyzing the characteristics of domestic self-sovereign identity service and the current status and contents of research related to blockchain-based self-sovereign identity technology and we suggest a research direction based on self-sovereign identity technology to reinforce the sovereignty of personal information in the era of the 3rd Data Act do.