• 제목/요약/키워드: Influence analysis on individual service

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SaaS(Software as a Service) 품질이 서비스 성과 및 충성도에 미치는 영향 (An Analysis of the SaaS Quality Impact on the Service Performance and Loyalty)

  • 김은홍;박영선;남경옥
    • 한국IT서비스학회지
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    • 제10권3호
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    • pp.127-147
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    • 2011
  • Business organizations today have sought management effectiveness and efficiency utilizing information technologies. In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies. SaaS(Software as a Service) has recently become one of the powerful outsourcing alternatives. This study tries to identify the influence of the SaaS quality on the service performance and loyalty. A SaaS quality model is developed including tangibles, reliability, responsiveness, assurance, and empathy. Then they are hypothesized to have influence on the service performance defined as user satisfaction, individual performance, and organizational performance. Service performance is considered to have an impact on the loyalty to service. Findings from a survey to test hypotheses on the relationship among SaaS quality, performance and loyalty show these variables are significantly important to widespread adoption of SaaS.

SNS몰입이 사회성에 미치는 영향 (Impact of SNS Flow on Sociality)

  • 이승호;곽기영
    • 지식경영연구
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    • 제19권2호
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    • pp.21-45
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    • 2018
  • With the widespread use of smartphones and the development of information technology, an online service called SNS(social network service) has emerged, and as an increasing number of people began to use SNS, extensive research has been conducted on SNS. SNS is an important factor for adolescents who are developing social skills that help them to adapt to the society, and for adults who are stepping into the society. The present study investigates the effects of information search, self-disclosure, interaction, and playfulness, all of which are motivational factors for SNS use, on flow in SNS, and empirically analyzes the degree of these variables influence according to flow in SNS and individual's personal nature(extrovert, introvert). The analysis results showed that information search, self-disclosure, interaction, and playfulness were positively correlated with flow in SNS, and flow in SNS was positively correlated with social skills. The degree of influence varied depending on the individual's personal nature(extrovert, introvert). These findings may provide important insights for researchers studying SNS, SNS managers, and company officials using SNS.

빅데이터 서비스 유형에 따른 개인정보 제공 의도에 관한 연구 (A Study on the Intention to Provide Personal Information by Type of Big Data Services)

  • 정승민
    • Journal of Information Technology Applications and Management
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    • 제29권3호
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    • pp.57-74
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    • 2022
  • Recently, big data services have been used in various fields. In this situation, this research studied the intention to provide personal information from users, which is necessary to provide useful big data services. A survey was conducted on college students and ordinary people who have understood big data services. And path analysis was performed through Amos' structural equation. As a result of the study, it was found that privacy risks, trust in service providers, individual innovativeness, service incentives, social influence, and service design are major variables influencing the intention to provide personal information. And it was found that trust in service providers plays a mediating role in influencing the intention to provide personal information. In addition, big data services were classified into types for information acquisition and types related to purchase. Accordingly, it was further analyzed whether major variables differ in the path affecting the intention to provide personal information, and new implications were found. Companies that actually develop and provide big data services should establish different strategies by reflecting research results depending on the type of big data service provided.

커피전문점 서비스품질, 점포태도, 점포충성도의 영향관계 연구 : 개인 해석수준의 영향을 중심으로 (A Study on the Effect among the Service Quality of Coffee Shop, Store Attitude and Store Loyalty: Focusing on the Construal Level)

  • 강화석
    • 한국프랜차이즈경영연구
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    • 제9권2호
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    • pp.39-52
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    • 2018
  • Purpose - This study investigates the effect of service quality of coffee shop on store attitude and store loyalty. It demonstrates that the individual's behavior identification level plays a moderating role when the service quality of coffee shop affects store attitude. Conceptually drawing on Brady & Cronin's three-dimensional model of service quality, this study examines the effect of service quality of coffee specialty store on customer's attitudes and loyalty. Also, according to construal level theory, it examines the individual's propensity difference whether the individual's behavior identification level on service quality and store attitude has a moderating effect Research design, data, and methodology - This study used Brady & Cronin's three-dimensional service quality model, and 183 valid cases collected through the questionnaire survey were used for data analyses. For hypothesis testing, regression analysis, multiple regression analysis, and covariance analysis were conducted. Result- As a result of this study, first, it is confirmed that service quality has a positive effect on store attitude toward coffee shop. Second, the difference of an individual's construal level did not have a moderating effect on the influential relationship of service quality on the store attitude of coffee shop. This is because the influence of the service quality is greater than the difference between groups at the construal level. Therefore, there was no moderating influence according to construal level. Third, the store attitude of coffee specialty store has a positive effect on store loyalty. Conclusions - It is confirmed that there is a difference in the effect of service quality and store attitude on general and college students. This suggests that it can be used to establish marketing strategies by segment. And, the college students were found to be more influenced by physical environment quality factor among three dimensions of service quality. Therefore, it is necessary to further improve efforts to raise the level of service quality perception through physical environmental factors such as clean and pleasant environment including the interior of a coffee shop, and internal table arrangement. The empirical study on the moderating effects of customer's tendency of difference is meaningful in the absence of empirical studies.

영상통화 서비스의 지속적인 사용 요인에 관한 연구 (The Effect of Factors on Continuous Use of Video Telephony Service for Mobile Devices)

  • 양석원;황재훈
    • Journal of Information Technology Applications and Management
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    • 제17권1호
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    • pp.107-125
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    • 2010
  • The purpose of this research is to identify the critical factors influencing on the continuous use of video telephony service for mobile devices. An empirical analysis has been performed by using service quality, brand image, price, fun as influencing factors, and satisfaction and commitment as mediating factors. The partial least squares(PLS) methodology with 228 questionnaires has been conducted. The results indicated that brand image, price, and fun were mediated by satisfaction and commitment to have a statistically significant influence on continuous use of video telephony service. Service quality showed a significant effect on continuous use mediated by satisfaction while it did not show any influence through commitment. Based on the results, companies in the communication service industry should consider and focus on the improved brand image, appropriate fees, and individual preferences for fun for the successful marketing activities, and should also maintain amicable relations with their customers.

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Multilevel Analysis of Health Care Service Utilization among Medical Aid Beneficiaries in Korea

  • Ahn, Yang Heui;Ham, Ok Kyung;Kim, Soo Hyun;Park, Chang Gi
    • 대한간호학회지
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    • 제42권7호
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    • pp.928-935
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    • 2012
  • Purpose: The current study was done to identify individual- and group-level factors associated with health care service utilization among Korean medical aid beneficiaries by applying multilevel modeling. Methods: Secondary data analysis was performed using data on health care service reimbursement and medical aid case management progress from 15,948 beneficiaries, and data from 229 regions were included in the analysis. Results: Results of multilevel analysis showed an estimated intraclass correlation coefficient (ICC) of 18.1%, indicating that the group level accounted for 18.1% of the total variance in health care service utilization, and that beneficiaries within the region are more likely to share common features with regard to health care service utilization. At the individual level, existence of disability and types of medical aid beneficiaries showed a significant association, while, at the group level, social deprivation index, and the number of beneficiaries and case managers within the region showed a significant association with health care service utilization. Conclusion: The significant influence of group level variables in health care service utilization found in this study indicate a need for group level approaches, such as policy change and/or promotion of community awareness.

군 지역 성인의 신체활동 실천에 미치는 영향요인에 대한 다수준 분석 (Factors Affecting Physical Activity of Korean Adults in Some County Areas : A Multilevel analysis)

  • 김봉정
    • 한국보건간호학회지
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    • 제30권2호
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    • pp.311-325
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    • 2016
  • Purpose: This study was conducted to examine the individual and community level factors associated with physical activity and to identify its relative effects using a multilevel analysis among Korean adults in certain counties. Methods: A cross-sectional data of 39,547 adults (age range of 19~64 years) living in 82 counties from the 2013 Korean Community Health Survey (KCHS) was analyzed. Individual and social correlates from KCHS and physical environmental data from the Korean Statistical Information Service were collected. A multilevel logistic regression was performed using Stata 10.0 IC. Results: Multilevel analyses showed that the effect of social and physical environmental on engaging in moderate or vigorous physical activity (MVPA) was significant in comparison to the influence of individual correlates. The individual factors that were associated with participating in MVPA included gender, marital status, education, job, and household income. In the community level, social environmental factors associated with engagement in MVPA were higher satisfaction with healthcare service (OR=3.410, 95% CI=1.109~11.269), a high level of social support (OR=5.920, 95% CI=1.459~22.657) and social network (OR=1.025, 95% CI= 1.017~1.032). Conclusion: To promote moderate or vigorous physical activity in Korean adults in some counties, social environmental factors should be considered along with individual correlates.

보건소 정보시스템의 평가에 관한 실증적 연구 (The Evaluation of Information System Success Factors In Health Center)

  • 김미
    • 보건행정학회지
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    • 제10권2호
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    • pp.78-102
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    • 2000
  • Factors influencing the success or failure of information systems9IS) have been discussed in many literes. However, little thertical development or empirical research has examined effectiveness of information systems in health center. This study evaluates several model that contribute to IS success in bealth center. In this study, we propose a process model that exhibits several variables influence one after another. These can be classified into six different dimensions. These inclube system aspect, invidual effect. The system aspect is classified by system quality, information quality and service quality. On individual and organizational aspect, this study uses computer self-efficacy and support of top management. The results of this study are as follows: according to multiple regression analysis of user satisfaction, information quality and support of top management are statistically significant influence on user satisfaction. System quality and service quality are a partially significant influence on user satisfaction. Hypothesis 5, proposing that computer self-efficacy would relate positively to user satisfaction, ws not supported by the questionnaire results. Based on these results, information quality and support of top management are very important variables for IS success.

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PDA 중심의 모바일 기술을 활용하는 업무에서 개인특성을 고려한 업무-기술 적합성이 성과에 미치는 영향 (Influence of Task-Technology Fit on the PDA Driven Mobile Task Performance: Emphasis on Individual Characteristics and Task)

  • 정남호;이건창
    • 지식경영연구
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    • 제6권1호
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    • pp.71-84
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    • 2005
  • This paper is aimed at investigating the influence of the fit between PDA (Personal Digital Assistant) driven mobile technology and tasks on performance. Our research motive was adopted from the burgeoning mobile technology which can be easily observed in modem management. Fit theory has been widely applied to proved the relationship between technology and tasks. However, there are few studies about the fit between mobile technology and tasks. A the advent of the IT, mobile technology started to affect individuals' lifestyle as well as the management style of firms. For the purpose of proving those hypotheses, we collected 173 questionnaires from 20 firms such as manufacturing industry, financial business, service company, telecommunication company which deem using the PDA technology for their management. We applied factor analysis and path analysis for our experiments Results revealed that the mobile technology holds a statistically significant fit with tasks and Individual characteristics.

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디지털 콘텐츠 구매를 위한 고객 및 미디어 요인: 다층수준 접근 방식 (Audience and Media Predictors for Digital Content Purchases: A Multilevel Approach)

  • 권보람;최한별;이준영
    • 경영정보학연구
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    • 제22권4호
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    • pp.115-134
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    • 2020
  • 기존의 디지털 콘텐츠에 대한 지불 의사를 고려한 연구들은 대부분 고객 요인과 개인 수준에 중점을 두어 진행되었다. 이런 한계를 보완하기 위해, 본 연구에서는 고객/미디어 요인과 개인/가구 수준의 두 가지 축을 고려하여 디지털 콘텐츠 구매에 영향을 미치는 요인을 찾기 위한 다층수준 분석을 진행하였다. 4,313가구 내 10,172명의 개인을 대상으로 분석한 결과 영화 관람, 클라우드 서비스 경험, 멀티스크린 서비스 이용 등 개인 수준의 미디어 요인이 디지털 콘텐츠 구매에 가장 큰 영향을 미치는 것으로 나타났다. 가구 수준에서는 노트북, 무선 라우터 및 태블릿의 수 등의 미디어 요인이 가구 규모나 가구 소득과 같은 고객 요인보다 더 큰 영향을 미치는 것을 확인하였다. 연구 결과를 통해 개인뿐만 아니라 가구 수준의 고객과 미디어 요인을 통합적으로 고려함으로써 개인의 디지털 콘텐츠 구매 행태에 대한 이해를 높였고, 멀티스크린 서비스 이용의 중요성을 말하였다. 또한 콘텐츠 제공 업체가 멀티스크린 환경을 활용함으로써 신규고객 유치 및 디지털 콘텐츠 판매 증진에 기여할 수 있음을 밝혔다.