• 한국실내디자인학회논문집
• /
• 제13권4호
• /
• pp.37-44
• /
• 2004

Advancement in electronic technology has given office workers a new freedom, and a new meaning to workplace flexibility. Actually non territorial workplace has different space elements from general and conventional workplace in terns of interior design and architecture even organization management. The purpose of this study is on the establishment of an evaluation model for non territorial workplace that may be used, practically on the spot. For the establishment of non territorial workplace evaluation model, it is ahead of the study of the feature and the type of none territorial workplace and the research for existing office evaluation technique by Preiser and Vicher. And then the evaluation model for none territorial workplace which is composed three parts that is user's importance, provider's importance and user' satisfaction related fact of workplace. It is constructed by 6 factors which are physical, psychological, workplace environmental, communication, exterior environment, and space managing system therefore each factors has scrupulous elements therefore the total elements are 40. To make more confidence the evaluation model for non territorial workplace, it requires that study continually through the survey with the non territorial workplace evaluation model.

• 대한토목학회논문집
• /
• 제35권3호
• /
• pp.663-670
• /
• 2015

현재 수립된 대부분의 대중교통관련 계획에서는 투자우선순위를 결정함에 있어 중요도(importance) 분석 없이 시설물 조사와 설문 조사를 통해 시설물에 대한 설치율과 만족도(performance)가 낮은 항목을 우선적으로 고려하여 투자순위를 결정하고 있다. 본 연구에서는 구조방정식모형(SEM: Structural Equation Model)을 활용하여 버스 이용자의 통행시간에 대한 중요도와 만족도를 동시에 고려할 수 있는 중요도-만족도 분석(IPA: Importance-Performance Analysis) 기법을 제시하였다. 수도권과 비수도권을 대상으로 버스이용자에 대한 IPA 분석을 실시한 결과 수도권의 경우 우선적인 개선이 필요한 항목으로는 버스정차횟수, 교차로수, 배차간격, 승차대기시간 및 신호체계 순서로 분석되었고, 비수도권의 경우 수도권의 역순인 신호체계, 승차대기시간, 배차간격, 버스전용차로 및 교차로수 순서로 분석되었다.

• 산업경영시스템학회지
• /
• 제37권1호
• /
• pp.68-78
• /
• 2014

Recently, companies are trying to gain a competitive advantage in the market to meet the voice of customer. For this purpose, QFD has been used as product development technology in many areas to include the customer' requirements. Also, Kano model has been used to understand the customer' requirements for an effective way. Therefore integration of Kano model and QFD can more efficiently reflect the customer' requirements when designing a new service. This paper proposes PI index by taking into account the current satisfaction position of our company and competitors while IR (Improvement Ratio) value was set uniformity. This study suggests a more accurate index to predict potential improvements and calculates the final importance or priority. Through case studies targeted at elevator maintenance companies, we can have a general idea how much to improve in the near future and estimate the final importance of customer requirements.

• 한국도서관정보학회지
• /
• 제32권1호
• /
• pp.261-283
• /
• 2001

This study investigates the antecedents of the complaining behaviors and complaint responses of the library and information center users based on the theoretical backgrounds and suggests eight propositions and conceptual model for the library and information center. It examines as the antecedents, satisfaction/dissatisfaction, attitude toward complaining, likelihood of success, materials/facilities/service importance, attribution, loyalty, and justices; and as complaint responses. exit, voice(redress seeking), negative word-of-mouth, and third party complaints.

• 한국융합학회논문지
• /
• 제9권1호
• /
• pp.441-463
• /
• 2018

본 연구에서는 위와 같은 선행연구의 한계점을 극복하기 위해 영성, 영성적 안녕, 직장 내 영성, 영성과 종교 등 영성과 관련된 개념에 대해 구체적으로 구분하고 이를 검토하고자 한다. 특히, 영성교육의 영향을 살펴보고자 하였다. 조직에서 수행하는 영성 교육의 구성원들의 성과에 어떠한 영향을 미치는지 살펴보는 것은 매우 중요한 학문적 그리고 실무적 함의를 제공할 수 있을 것으로 판단된다. 이를 위해 본 연구에서는 제안모형을 제시함에 있어서 영성의 모든 차원을 반영하기 위해 개인, 집단, 조직적 관점을 모두 반영하였다. 또한 본 연구에서는 직업성격유형과 직업 환경 이론을 기반으로 제안모형을 구성하고 이를 실증적으로 분석하였다. 실증분석결과 비업무 몰입은 영성교육의 중요성 인식에 부정적 영향을 미치는 것으로 나타났다. 반면에 업무 적정성과 경영진의 관심은 영성교육의 인식에 긍정적 영향을 미치는 것으로 나타났다. 또한 영성교육의 인식은 영성교육의 만족에 긍정적 영향을 미치는 것으로 나타났다. 마지막으로 영성교육의 중요성 인식은 영성교육의 만족에 긍정적 영향을 미치는 것으로 나타났다.

• Agribusiness and Information Management
• /
• 제5권1호
• /
• pp.42-54
• /
• 2013

Information System (IS) Success Model proposed by DeLone and McLean is applied as a successful operation tool of information system, with its basic assumption of symmetric relationship between independent variables and dependent variables of the structural equation modeling. However, because previous studies have proved asymmetry of quality factors' influence structure on dependent variable by applying three-factor analysis, this study examined asymmetry of impact structure of quality factors introduced in IS Success Model on user satisfaction. Also the study applies structure equation modeling (SEM), three-factor analysis and importance and performance analysis (IPA) to develop resource allocation strategy for IS success. The study is able to provide IS practitioners with strategic implications for allocating and managing limited resources more effectively.

• 대한가정학회지
• /
• 제27권2호
• /
• pp.149-162
• /
• 1989

Based on attachment theory and family system theory, this study was attempted to construct a path model in which showed how adult son-mother relationship and mother's marital relationship influence son's marital satifaction. Predictor variables examined were the attachment between mother and married son, mother's dependency, mother's marital relationship, son's filial obligation, son's marriage years. Data were analyzed from survey and structured interviews conducted with 111 families including married son, his wife and his mother. Results indicated that the attachment between mother and married son influenced directly to son's marital satisfaction while the other variables had an indirect influence via the attachment between mother and son. The importance of the relationship between mother and married son to son's marital satisfaction received string support.

• 한국산업융합학회 논문집
• /
• 제25권1호
• /
• pp.37-45
• /
• 2022

It is well known that the Kano model measures customer satisfaction and classifies quality attributes into must-be, attractive as well as one-dimensional. The main purpose of this study is to investigate the dynamics of e-learning quality attributes by applying the proposed method using Kano's satisfaction index in the rapidly changing online learning environment. For this, the current study examined 27 e-learning quality attributes and conducted a comparative study using Kano's results obtained in 2013 and 2020. The result shows that the dynamics of quality attributes suggested by Kano(2001) is confirmed in the case of e-learning. The proposed approach shows better results in terms of Kano's direct classification method, and has potential application areas such as IPA(Importance-Performance Analysis) in the area of risk assemement. Some suggestions for better understanding of the proposed SI-DI diagram are also included in this study.

• 한국환경생태학회지
• /
• 제32권5호
• /
• pp.532-540
• /
• 2018

중요도-만족도 분석방법은 만족도 향상을 위해 관리 우선순위를 선정할 수 있는 간단하고 효과적인 방법이다. 본 연구는 이중에서 IPA-Kano 모델을 적용하여 천연기념물의 방문 만족 속성과 관리 방안을 연계하고 방문 만족도 향상을 위한 관리 개선 우선순위 선정을 목적으로 한다. 방문 만족 속성 14개를 기본요소, 실행요소, 매력요소로 구분하고 요소별 성취도(만족도)에 따른 개선 우선순위를 도출하였다. 서천 마량리 동백나무 숲 관리의 기본요소는 '자연환경', '안내소 안내직원'이며, 중요 실행요소에는 '아름다운 경관', '탐방시설', '숲의 관리상태', '접근성', '역사문화자원'이 해당된다. 매력요소는 '천연기념물의 가치', '주변 관광지', '적정 입장료'로 나타났다. 성취도에 따른 개선 우선순위는 '안내소 안내직원' > '접근성' > '자연환경' > '탐방시설', '역사문화자원', '숲 관리상태', '아름다운 경관' > '적정입장료', '주변 관광지' > '천연기념물의 가치' 순으로 나타났다. 연구결과를 바탕으로 천연기념물 관리 시 한정된 자원과 예산, 인력을 효율적으로 배치하기 위한 우선순위를 제안하였다.

• 한국IT서비스학회지
• /
• 제14권3호
• /
• pp.163-182
• /
• 2015

The spread of mobile commerce due to popularization of smartphones not only broke down the boundary between online and offline, but also changed the consumer life, and hence brought change of commerce paradigm that creates new demand. The success of innovative information technology such as mobile shopping can be defined as an individual accepting the technology and continuously using it, but the studies on the usage behavior after the acceptance have been done in very restrictively, despite its importance. In this study, in order to empirically investigate the factors that influence the continuance in mobile shopping usage experience and its causal relationship, Social Cognitive Theory and Habit Theory were applied to IS Continuance Model, and the extended IS Continuance Model was suggested and proved. As a result, the usefulness, enjoyment, and self-efficacy perceived in usage experience significantly influence satisfaction, and usefulness, self-efficacy, and satisfaction influence habit. Also, usefulness, self-efficacy, satisfaction, and habit significantly influence continuance intention. This study provides a valuable asset in providing an opportunity to understand the usage behavior of mobile shopping service users after the acceptance, and furthermore proving directionality in improving customer loyalty.