• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.165-168
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• 2009

현재 IT서비스 업체에서 새로운 성장동력으로 떠오르고 있는 분야가 융복합사업(IT+IT, IT+장비, IT+장비+시공)이라고 불리우는 컨버전스 프로젝트이다. 기존의 IT분야의 프로젝트와는 전혀 다른 특성을 갖고 있는 컨버전스 프로젝트에 대한 IT서비스 업체의 준비는 아직 미흡한 것이 현실이다. LG CNS에서는 이런 현실에서 컨버전스 프로젝트의 특성에 맞추어 기존 프로젝트 관리자(Project Manager)의 역할을 재정의하고 이를 현장에 적용시키기 위해 그동안의 컨버전스 프로젝트를 수행하면서 얻은 이슈에 HPT(Human Performance Technology; 수행공학)를 적용하여 조직적인 차원에서 프로젝트 관리자의 육성 로드맵을 만들고 이를 확산시키는 활동을 진행하고 있다. 이에 본 발표에서는 HPT측면에서 컨버전스 프로젝트 이행역량을 강화하기 위한 사례를 소개하고자 한다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.16 no.6
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• pp.197-211
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• 2021

In the service industry the types are diversifying and the scale of service companies is greatly improving. Such a phenomenon is caused by economic growth and technological development diversifying consumer needs creating demand for new services maturing the service industry and intensifying competition among companies in the form of global competition. It can be said that this is because it is necessary to improve competitiveness by utilizing the economy of scale. Research is needed on the impact of entrepreneurship on various outcome variables in order for service organization managers to respond quickly to diverse and rapidly changing environments and achieve organizational outcomes and corporate goals of management outcomes. The purpose of this study was to empirically analyze the relationship in which the entrepreneurial spirit of a manager influences the relationship between customer orientation, which is an organizational result, customer satisfaction, and financial result, which is a management result. In order to verify such research, the questionnaire was composed of one business owner questionnaire, two employee questionnaires, and two customer questionnaires. The questionnaire was distributed to a total of 400 companies, and the questionnaires of 340 companies were collected. Of these, 303 companies, excluding the questionnaires of 37 companies with many dishonest or missing values, were used for hypothesis testing. The results of this study can be summarized as follows. First, entrepreneurship had a positive (+) effect on customer orientation, supporting the hypothesis. Second, customer orientation showed a positive (+) effect on customer satisfaction, supporting the hypothesis. Third, customer satisfaction showed a positive (+) effect on financial outcomes, supporting the hypothesis. Fourth, it was found that entrepreneurship influences customer satisfaction through customer orientation, and customer satisfaction affects financial outcomes. It turns out that customer orientation between entrepreneurship and customer satisfaction is completely mediated, and customer satisfaction is completely mediated by customer orientation and financial outcomes. The relationship between entrepreneurship and management improved employee behavior and attitudes, which is an individual outcome, and this change was found to improve customer satisfaction, which is an organizational outcome. It makes frequent contact with customers in the process of servicing them. Employee roles are important at service contacts and influence service purchases. Employees facing customers through service contacts act as a decisive factor in maintaining a continuous relationship with customers. Within a beauty service company, it is necessary to create a customer-oriented environment among workers. It suggests that customer-oriented companies and employees can anticipate their desires and provide products or services of superior value to achieve greater customer satisfaction and a competitive advantage. In addition, it was clarified that customer satisfaction has an aspect relationship with financial management, which is a management result. Therefore, it is suggested that the entrepreneurial spirit is an important factor for the management of a beauty service company to secure competitiveness and improve results.

• 소프트웨어세계
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• s.2
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• pp.114-115
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• 1994

• 소프트웨어세계
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• s.2
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• pp.30-31
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• 1994

• Korea Information Processing Society Review
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• v.12 no.5
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• pp.129-133
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• 2005

• 한국IT서비스학회:학술대회논문집
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• 2002.06a
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• pp.63-69
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• 2002

최근의 정보시스템 업체들은 e비즈니스 분야의 IT프로젝트로 특수를 누리고 있다. 이런 새로운 분야의 IT프로젝트는 급변하는 기술의 추세와 연봉제로 활성화된 인력의 이동이라는 어려운 관리적 요인들을 접하고 있다. 즉, 단지 재무적 관점뿐만 아니라 시간적, 자원적, 품질적, 그리고 새로운 환경에 적웅해야하는 위험적 요인등 그 관리요소가 증가하고 있다. 그래서 프로젝트조직이나 관련기업의 경우 eIT분야의 프로젝트를 관리하기 위한 새로운 개념이나 방법론의 개발이 요구되고 있는 실정이다. 이에 본 논문에서는 최근의 정보시스템 업체들이 직면하고 있는 프로젝트관리의 어려운 점을 살펴보고, e비즈니스 환경의 정보기술프로젝트의 환경적 특성을 고려한 프로젝트 관리의 새로운 접근법을 엔트로피 이론에 기반 하여 설명하였다. 그리고 마지막으로 사례에 근거한 예제를 제시하여 엔트로피에 의한 프로젝트관리의 적용가능성을 제시하였다.

• Korean Security Journal
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• no.56
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• pp.107-124
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• 2018

The purpose of this study is to analyze the growth factors of foreign private security and to propose a successful activation method through collaboration between Korea private security guard and Korean private security guard. The results of this study are as follows. First, we need to acknowledge the need for Korean - Chinese security activities in Korea. Secondly, analysis and research should be conducted to find out why Korean - Chinese security activities are needed in Korea. Third, it is necessary to improve the language ability as one of the efforts to escape the limited domestic security activities by analyzing the advantages and disadvantages of the Korean - Chinese security activities it is difficult, it should be possible to select talented people who can speak language and to be able to work as a security guard. Fourth, it is urgent to improve the perception of Korean - Chinese in order to promote Korean - Chinese security activities and domestic security activities.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.3
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• pp.310-315
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• 2021

In the case of weapon systems used by the military, defense standards are applied for economical and efficient procurement, management, and maintenance. Defense specifications are documents describing procedures and methods for determining whether technical requirements for products and services are consistent and apply to the production of weapon systems, quality assurance, and configuration management. Software is also subject to defense specifications, and is documented and managed in the same way as other defense specifications. Sometimes it happened to be standardized without some(or all) software. In this case, a competitive contract is impossible and it may affect the quality of weapon systems because the manufacturer arbitrarily changes the software without prior approval. So, software standardization is required, but it is very difficult to verify for firmware installed in hardware. This paper proposed a verification method for g software standardization, and we expect it will contribute to the efficient production and quality assurance of weapon systems.

• Information Systems Review
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• v.14 no.3
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• pp.1-23
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• 2012

In rapidly changing circumstances of IT market, IT outsourcing has increasingly become an important strategic tool to achieve sustainable competitive advantages and to expand IT flexibility. Despite of the fact that many firms have tried to adopt IT outsourcing, comprehensive cases studies on IT outsourcing process have so far rarely been reported. Therefore, this study attempts to analyze a case for the specific evaluation methodology and process of IT outsourcing in one distribution company A. Proposed stages are first, to analyze inside and outside environment of the company second, to evaluate organization/human resource/job and last, to select IT outsourcing tasks and to reassign human resource. Therefore, some guidelines for the process and the methodology for IT outsourcing in this study suggest some practical implications to the company preparing IT outsourcing.

• Journal of Digital Convergence
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• v.11 no.11
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• pp.265-278
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• 2013

This study is about how does collaboration activities of large company's Supplier Relationship(SR) effect on manufacturing capability and performance of a SMEs. In this research, there are many ways to analyze data. The methods used in the study are hypothesis testing and empirical testing based on SPSS 21.0 and AMOS21.0, factorial analysis for validity and reliability of questionnaire item, construct validity and variance extracted as a research model, and subcontract-tiers as a moderating variable. As a result, the effect of the collaboration activities of large business did not have the significant effect on supplier's manufacturing capability. It showed different result by subcontract-tiers In first-tier cooperative, collaboration activities of large business had significant effect on manufacturing capability, but it did not have the significant effect on performance. In second/third-tier cooperative, manufacturing capability and performance are significantly affected by manufacturing practices. In conclusion, this study will suggest the direction how to achieve an accompanied growth between large enterprises and SMEs.