• Journal of the Korean Society of Industry Convergence
• /
• v.27 no.4_2
• /
• pp.897-908
• /
• 2024

Evaluating the adequacy of facility safety inspection and diagnosis services performed by private enterprises is a time-consuming and administratively complex process. This study aims to analyze the determinants that could influence the rating of these safety inspection and diagnosis services using data analytics approach. Through a comparative analysis of several machine learning algorithms suitable for multi-class classification, we selected the model with the best performance (Random Forest) and identified the main determinants using the permutation importance technique. Among the variables examined, "contract value," "days of service performed" and "adherence to fair market value" were found to be strongly correlated with the rating assessments. Furthermore, we discovered that the skills and expertise of service performing personnel significantly impacted the rating. The results of this study can contribute to the enhancement of the current post-evaluation administrative processes and offer valuable insights into rating assessments by incorporating previously unexplored variables pertaining to both service providers and the services itself.