• 제목/요약/키워드: Hospital Service Quality

검색결과 902건 처리시간 0.029초

Flow를 이용한 소비자 구매의도에 관한 연구 (A Study on Consumer Purchase Intention Using a Flow)

  • 박종원;윤성준;최동춘
    • 마케팅과학연구
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    • 제12권
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    • pp.59-75
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    • 2003
  • 본 연구는 Hoffman and Novak(1996)을 중심으로 마케팅 분야에서 연구되기 시작하는 flow 개념을 인터넷 환경에서 소비자들의 구매의도 관련변수를 중심으로 하여 지각된 위험, 관여도와 서비스품질에 어떠한 영향을 미치며 더 나아가 구매의도에 미치는 영향력을 파악하고자 연구를 진행하였다. 본 연구의 구체적인 목적은 첫째, 선행연구를 기초로 전자상거래에서 flow 개념을 이해하기 위해 기존의 flow 관련 연구를 살펴보고, 숙련도와 도전감으로 분류한다. 둘째, flow개념이 지각위험, 관여도 더 나아가 구매의도와의 상호관계를 정립하여 이를 모형화하고 검증한다. 즉, flow의 구성 요인인 숙련도, 도전감에 있어서 지각된 품질, 지각된 위험과 관여도와의 영향관계를 파악하고 구매의도와의 영향관계를 알아보고자한다. 따라서 본 연구에서는 인터넷 환경에서 소비자의 구매행동을 파악하고 특히 어떤 요인들이 소비자들의 구매의도를 결정짓는지를 알아보기 위하여 최근에 연구되고 있는 flow개념이라는 이론적 틀에 바탕을 두어 소비자 구매의도 결정요인들을 분석하고자 한다. 연구 결과, 숙련도와 도전감이 높울수록 관여도와 지각된 품질은 증가하고 숙련도는 도전감보다 지각된 위험에 부의 영향을 미치며, 지각된 품질은 관여도와 구매의도에, 지각된 위험은 구매의도에, 관여도는 구매의도에 유의한 영향을 미치는 것으로 나타났다.

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노인장기요양보험제도에 있어 방문물리치료서비스에 대한 보건소 방문사업팀의 인식도 조사 (A Survey on Home Care Team's Perception in Health Center about Home-based Physical Therapy among Home Care Service for Long Term Care Insurance)

  • 윤태형;김희라;박래준
    • 대한물리치료과학회지
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    • 제16권3호
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    • pp.43-53
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    • 2009
  • Background: The purpose of this study was to investigate the perception of home care team's home based physical therapy in public health center Method: We surveyed 11 questionnaires for hone care team in health center from 1st to 30th, November in 2008. Results: The person who recognized the exclusion fact of home-based physical therapy in long term care insurance was 64.2% in whole 109 people. About necessity of home-based physical therapy, "absolutely necessary" as the person answer was 43.1%. Home-based physical therapy in the insurance must come to be provided with a precedence was 81.3%. About starting time of hereafter home-based physical therapy "after 1 years" the opinion which was 60.7%. Opinion about operation institution of home-based physical therapy "the pubic hospital or health center" was 52.3%. In composition form of the home-based physical therapy team "with the physical therapist and occupation therapist come together" was investigated with 37.4%. Conclusion: As long term care insurance will be developed, discussion about quality- of-service must be continuous and depth. Relates hereupon, the academic, researchers, and the persons concerned must consider the best quality of life improvement of the citizen and prepare the ground which systemic, rational, and actual on starting of home-based physical therapy in long term care insurance.

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테오필린에 대한 약물동력학 자문서비스의 비용-편익분석 (Cost-Benefit Analysis of Clinical Pharmacokinetic Consultation Service of Theophylline)

  • 한은아;양봉민;이의경
    • 한국의료질향상학회지
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    • 제7권2호
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    • pp.168-179
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    • 2000
  • Background : Economic evaluation of clinical pharmacokinetic consultation services for theophylline, which is being widely used recently, is considered in patients for both proper care and cost efficiency. Mathods : This is a cost-benefit analysis of clinical pharmacokinetic consultation service for theophylline. Trial groups were chosen from 2 general hospitals which was performing clinical pharmacokinetic consultation- services in 1998. Control group was chosen from another one general hospital. The analysis includes 25 patients (sample patients) for trial group and 17 patients for control group. Results : On the basis of incremental analysis, it is estimated that the total (direct and indirect) annual costs of the clinical, pharmacokinetic services of theophylline for the patients in the trial group was about \65 million, whereas total annual benefits from those services was estimated to be about \551 million. The net benefits incurred to the sample patients, thus calculated, was about \485 million per year. In the analysis, we assumed that indirect benefits accruing to those services were non-existent. If that amount was included, the estimated net benefits would be much greater than the calculated one. Conclusion : We found that clinical pharmacokinetic consultation services for theophylline could produce more marginal benefits than marginal costs by those services from the social point of view. More controlled prospective trial in the future would be helpful for affirmation of the results of this study.

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Indicators and Qualitative Assessment of Lung Cancer Management by Health Insurance Review and Assessment Service (HIRA) of Korea in 2015

  • Yeo, Chang Dong;Lee, Myoung Kyu;Lee, Seung Hyeun;Kim, Eun Young;Lee, Ik Jae;Park, Heae Surng;Chang, Yoon Soo
    • Tuberculosis and Respiratory Diseases
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    • 제81권1호
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    • pp.19-28
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    • 2018
  • Cancer is the leading cause of death in the Republic of Korea and cancer death accounts for 27.8% of the total deaths, which is not only a social issue but also a concern for the public. Among the cancer death rates, lung cancer mortality account for 34 deaths per 100,000 populations, making it the number one cancer death rate. In a preliminary report on cancer death in 2012, the lung cancer mortality ratio showed the regional variation indicating that there were differences in the qualitative level and the structure among the medical care benefit agency and in the assessment of the treatment process. Therefore, the Health Insurance Review and Assessment Service (HIRA) had begun evaluation of the assessment of lung cancer treatment since 2014 to improve the quality of lung cancer care through evaluation and feeds back the results of lung cancer care process. In this report, authors described the current Indicators for the lung cancer adequacy assessment proposed by HIRA and results of the evaluation reported in 2017.

입원환자가 지각하는 간호사의 친절에 관한 연구 (A Research on Inpatient Perception of Kindness on Nurse)

  • 강현숙;김일원;김원옥;장광자
    • 기본간호학회지
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    • 제3권2호
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    • pp.259-271
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    • 1996
  • This reserch has been done in order to improve quality of nursing and medical service. In order to improve those qualities the study has been done to know inpatient perception of kindness and meaning of kindness which patients receive from nurse and also what effect inpatient have when they experience kindness from nurse. The subjects were 454 people who admitted in K Hospital. Time period was from October to December 1995. This survey has been done by personal interview with a written questionnaire. Analysis of data has been done by $X^2-test$ and percentage. The results of the research may be summarized as follows. 1. The inpatients perception of kindness on nurse were explanation(26.8%), tolerance(16.3%), warm-heartedness(12.8%), interest(9.5%), ability(8.4%), confidence(6.4%), respect(4.0%), support(2.65%). 2. In order to find out general moaning of kindness, study classified by age, sex, education, job, experience of hospitalization, inpatient ward. As a result of $X^2-test$, no special meaning of kindness was presented in inpatient perception of kindness. 3. Contents kindness which inpatient experienced were, warm-heartedness(23%), understanding(18.1%), interest(17.8%), ability(12.8%), tolerance(5.7%), confidence(2.6%), 4. Over half of subjects(59.1%) answered stability to effect on kindness of Nurse. Next are self-confidence(7.9%), respect(5.3%), confidence(4.6%), warm-heartedness(3.5%), understanding(2.6%). According to above results inpatient feels that meaning of kindness were explanation, tolerance, warm-heartedness. This meaning has no distinctive difference other than consistent meaning. Likewise, inpatient experience about contents of kindness is similar to meaning of kindness. As a result of this research, which show that kindness of nurse gives patient stability, respect and confidence, we would kindness is important for recovery of inpatient. Therefore, this research outcome could be able to help to improve quality of nursing and medical service.

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관상동맥 중재술 후 문제점 및 삶의 질 개선에 관한 침 치료 효과 : 체계적 문헌 고찰 (Clinical Effectiveness of Acupuncture Related to Improvement in Quality of Life and Problems after Percutaneous Coronary Intervention : A Systematic Review)

  • 이지성;박의현;권정남
    • 동의생리병리학회지
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    • 제33권2호
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    • pp.82-88
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    • 2019
  • This systematic review evaluates the clinical effectiveness of acupuncture related to improvement in quality of life and problems after Percutaneous Coronary Intervention(PCI). We searched papers in many databases, including National Discovery for Science Leaders(NDSL), Koreanstudies Information Service System(KISS), Oriental Medicine Advanced Searching Integrated System(OASIS), Research Information Sharing Service(RISS), Public/Publisher MEDLINE(Pubmed), Embase, Cochranelibrary, Chinese Academic Journals(CAJ), Japan Science and Technology Agency(J-STAGE). Initially, 161 studies were found. Of these, 141 studies were excluded following abstract screening. After the remaining 20 papers were scanned, 5 RCTs were selected and analyzed. Among these 5 RCTs, HAMD(Hamilton Rating Scale for Depression) is significantly effective in 1 RCT. In 2 RCTs, LVEF(Left Ventricular Ejection Fraction) is significantly effective. In 2 RCTs, 6MWT(Six-Minute Walk Test) is significantly effective. The review of 5 studies suggests that acupuncture after PCI can be effective in many problems occured after PCI. However, This study couldn't conduct a meta-analysis due to the differences in interventions. Therefore, we hope that systematic reviews with meta-analysis will be published.

합리적 기술 활용이 연구개발에 미치는 영향: 의료기기 개발 사례를 중심으로 (The Impact of Technology Utilization on Health Research and Development: Case Studies of the Development of Medical Device)

  • 민혜숙;박지은;김창엽
    • 보건행정학회지
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    • 제31권2호
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    • pp.148-157
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    • 2021
  • Background: Based on that the key function of health technology is improving the quality of healthcare services, our study purports to explore the process of medical device development in detail and to discuss its policy implications. Methods: A total of 12 in-depth interviews were conducted with four groups of industry, hospital, academia, and civil society. All of the interviewees except those from civil society were involved in the new medical device development between 2009 and 2018. We performed a text network analysis and content analysis of the interview data. Results: The frequency and the degree centrality rankings suggested a close association between the utilization issue and the technology development. Similarly, the results of the content analysis showed that the appropriate intervention in the utilization of technology has a direct impact on the progress of development. Under the continuous industrial effort to boost profits by developing new technology, service providers and citizens should be knowledgeable of and make good use of the new technology for the provision of better services. Conclusion: As the development itself would not guarantee the improvement of service quality and better health outcomes, health technology policies should take a more comprehensive view to serve the unmet needs and even to facilitate the technology development.

경남지역 입원손상환자의 의료이용에 관한 연구 (A study on utilization behavior for hospital injury inpatient in Gyeongsangnam-do)

  • 남문희;권영채
    • 디지털융복합연구
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    • 제10권5호
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    • pp.289-299
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    • 2012
  • 본 연구는 경남지역 손상환자의 타 지역 의료이용과 관련된 요인을 규명하여 의료의 접근성을 높이기 위한 기초자료를 제시하고자 하였다. 질병관리본부의 2008년 퇴원손상환자조사 8,225건의 자료 뿐 아니라, 인구센서스 및 보건의료자원 실태조사자료를 이용하였으며, 분석방법은 빈도분석, 교차분석, 로지스틱 회귀분석을 실시하였다. 분석결과 첫째, 손상환자의 의료이용은 대도시 중심으로 집중화 현상이 뚜렷하였다. 둘째, 군지역의 손상환자 타 지역 이용률이 시 지역에 비해 높았다. 본 연구를 통하여 의료기관 및 병상수를 공급하는 일 뿐만 아니라 지방에서의 의료의 질적 수준을 올리는 정책과 의료의 접근성을 위해 군지역의 손상환자를 위한 대책이 요구된다.

서울지역으로의 원거리 의료 이용에 대한 영향 요인 -KTX 이용자를 중심으로- (Determinants of Bypass Healthcare Utilization for Hospitals in Seoul -The Case of KTX passengers-)

  • 이재희;이원재;정현용
    • 한국콘텐츠학회논문지
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    • 제11권7호
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    • pp.259-274
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    • 2011
  • 이 연구는 2004년 KTX의 도입 이후 증가하고 있는 서울 지역 의료기관으로의 원거리 의료 이용 현상의 특성 및 그 영향 요인을 분석하였다. 설문조사를 통해 KTX로 서울지역 의료기관을 이용한 경험이 있는 203명에 대한 자료를 확보하여 이들을 대상으로 분석하였다. 분석 결과 최신 설비 및 의료장비의 보유 여부, 의료진의 수준 등이 원거리 의료 이용의 가장 중요한 이유로 나타났고, 질병 치료의 방문 목적, 40세 이상 연령, 전문대졸 이하 등의 요인이 서울지역 의료기관에서의 입원서비스 이용 가능성을 유의하게 높였다. 이는 지방 소재 상급종합병원의 중증질환 진료능력 제고와 이를 위한 정부 지원의 필요성, 그리고 의료 기관 인증 및 가감지급평가사업 결과 공시의 강화를 통한 합리적인 의료기관 선택 유도의 필요성을 시사한다.

자연기흉으로 폐기포절제술을 받은 환자를 위한 표준진료지침서 개발 (Development of a Critical Pathway of Bullectomy for Spontaneous Pneumothorax Patients)

  • 김미경;유승흠;이두연;손영모
    • 한국의료질향상학회지
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    • 제9권1호
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    • pp.34-51
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    • 2002
  • Background : The purpose for this study is to develop a critical pathway of bullectomy for spontaneous pneumothorax patients. Methods : For this study a conceptual framework of critical pathway was developed through a review of the literature including five critical pathways which are currently being used in USA, and opinions of the critical pathway development team members at Y university hospital. In order to identify the service contents required by these patients and to draw up a preliminary critical pathway, 33 cases of medical records of patients who had received bullectomy for spontaneous pneumothorax between September, 2000 to August, 2001 at the Respiratory Center of Y university hospital in Seoul was analyzed. Results : In order to test the clinical validity of the preliminary critical pathway, it was applied to ten patients who had received bullectomy for spontaneous pneumothorax from October, 2001 to December, 2001. The average discharge day was 4.89th post operation day, six patients discharged on the fourth post operation day which was the expected day, one patients discharged one day earlier than the expected day, one patient discharged three days later than the expected day, and one patient discharged six days later than the expected day. There were variances between the critical pathway and the actual practice. The variances came from tests, medications, and treatments. One item that showed variance in clinical applications was complemented, and three items were decided not to be corrected for the final determination of the critical pathway. Conclusion : This critical pathway is applicable to the care of patients with bullectomy for spontaneous pneumothorax, but it needs more clinical applications to grasp varied variances.

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