• 유통과학연구
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• 제14권4호
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• pp.81-92
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• 2016

Purpose - In recent years, management scholars have expressed growing interest in the concept of person-Job fit because of having many benefits for employees' attitudes and behaviors. The related research is needed to determine what specific types of fit are related to each other, and to get important individual outcomes. Person-job fit of employees in service organization plays an important role in company as well as person in service industry. Person-job fit, representing the consistency between person (service provider) and job (service provided to the customers), gives significant and positive effects on the attitude and behavior of service provider. On the basis of the study background, the purpose of this study is as follows. First, we would like to examine the effects of person-job fit of service provider on their emotional intelligence. Emotional intelligence is divided into four sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Second, we would like to identify the relationships between job satisfaction and sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Research design, data, and methodology - We performed structural equation model using Spss 18.0 and Amos 20.0 in order to verify the hypotheses. Subjects were golf service assistants who were high-touching service with high degree in interaction and long contact time with customers. 178 out of the total 200 surveys were used in evaluation from helpers of golf service working as full-time service provider after selecting two locations of golf course located near Busan. From the evaluation of reliability and validity with variables used in this research, they satisfied and confirmed certain standard. Results - The results are as follows. First, as the results of identifying the relationships between person-job fit and emotional intelligence of service provider, person-job fit did not have positive and significant effect on self-understanding. On the other hand, it affected positively and significantly other factors in emotional intelligence such as emotion to others, emotional utilization, and emotional regulation. Second, as the results of identifying the relationship between emotional intelligence and job satisfaction, sub-factors in emotional intelligence such as emotion to others, emotional utilization, and emotional regulation except self-emotion affected significantly and positively job satisfaction. However, self-emotion did not have significant and positive effects on job satisfaction. Conclusion - These results will be valuable and used for service providers. In addition, many service providers will recognize that person-job fit is very important to get a job. This research has a purpose on the assumption that appropriateness between individual and task in service industry shall act as major influence in emotional intelligence of service provider. Recognitive ability of service provider is also very important per characteristics of service, but emotional intelligence that interacts and connected directly with most customers can be a very meaningful factor as well. Emotional intelligence allows people to recognize, understand, and empathize the emotion of customers shall be a positive reinforcement for customers to evaluate the service ultimately.

• 유통과학연구
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• 제12권10호
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• pp.109-121
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• 2014

Purpose - Most studies related to emotional labor have been conducted in the low-contact service industry rather than the high-contact service industry. Since the subjects of this study were golf service assistants, working in an industry in which the interaction and contact between customers and employees are considerable and the degree of customization is high, this study is significant. Thus, we would like to focus on the relationship between the humor style of golf service assistants and emotional labor. Humor style was divided into two styles-adaptive humor and maladaptive humor. Emotional labor was divided into two dimensions-surface acting and deep acting. In addition, we identify the relationship between emotional labor, job satisfaction, and turnover intention. Research design, data, & methodology - This study focuses on the humor styles in the golf service industry, among golf service assistants, on their emotion labor, and verifies the relationship between emotion labor and work satisfaction or job turnover intention. Based on the outcome, a total of four hypotheses were set up. To verify the hypotheses, surveys were conducted on the golf service assistants working in two golf fields in the region of Busan as well as its neighboring area. A total of 250 copies of the questionnaire were distributed. Subsequently, a total of 227 valid questionnaire copies, after excluding improper responses, were used in the analysis. After verifying the reliability and feasibility of variances, Amos 18.0 was used to implement the structure method so as to verify the study hypotheses. As a result of this analysis, the suitability of the entire model was considerably appropriate to the standard value, and the level is adequate to accommodate the study model completely. Results - First, it was found that the adaptive humor of golf service assistants had a positive effect on deep acting and maladaptive humor had a positive effect on surface acting. Second, It was found that employees' satisfaction with their job was reduced through surface acting, and those employees who experienced positive emotional labor in the form of deep acting were more satisfied with their job. Third, surface acting among employees increased turnover intention, but deep acting reduced it. Finally, the relationship between job satisfaction and the turnover intention of golf service assistants in the golf service industry was examined. Conclusions - First, the adaptive humor of the golf assistants in the golf service industry had a positive effect on their expression behavior. Second, deep acting increased their job satisfaction while their surface acting had a noticeably negative effect on their job satisfaction. Third, the surface acting of the emotion labor dimensions that the golf service assistants experience increases their turnover intention while their deep acting decreases their turnover intention. Finally, when analyzing the relationship between job satisfaction and turnover intention of the golf service assistants, it was found that the turnover intention decreased when their job satisfaction is increased.

• 지능정보연구
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• 제17권4호
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• pp.293-304
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• 2011

본 연구는 NFC(Near Field Communication) 기술 기반의 세렌디피티 시스템의 설계와 구현을 목적으로 한다. NFC 기능이 탑재된 스마트폰은 계속 출시되고 있다. NFC 스마트폰의 보급으로 많은 장소에 NFC 태그가 설치되고 사용자들은 이를 터치하여 정보와 서비스를 제공받을 것으로 예상이 된다. 이러한 NFC가 활용되는 환경에서 사용자들이 어떤 NFC 태그를 터치할 때, 의외의 가치가 있는 발견을 하게 하는 세렌디피티(Serendipity) 서비스가 매우 핵심적인 생활 서비스로 등장할 가능성이 있다. 이에 본 연구는 태그 터치 데이터베이스, 세렌디피티 사례 베이스 데이터베이스, 세렌디피티 Rule 패턴 데이터베이스, 사용자 프로파일 데이터베이스를 활용하여, 사용자가 NFC 태그를 터치하면 사용자가 흥미, 유용성, 새로움을 느낄만한 거래 정보, 컨텐트, 서비스를 부가적으로 제공하는 신개념 서비스인 세렌디피티 서비스를 설계하고 이를 위한 발생 가능한 시나리오와 시스템을 설계한다.

• 한국컴퓨터정보학회논문지
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• 제25권8호
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• pp.129-135
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• 2020

본 연구는 응급구조(학)과 학생들의 임상 실습 경험 여부에 따른 손 씻기에 대한 인식도와 실천도를 파악하고, 현실적으로 적용 가능한 손 씻기 교육의 기초자료를 제공하고자 한다. 연구의 대상자는 P 시, J 시의 응급구조(학)과 학생 335명을 대상으로 하였으며, 연구에 동의한 대상자에게 URL을 배포하여 설문지 폼을 이용한 비대면 설문조사를 이용하였다. 연구 결과는 SPSS/WIN 23.0을 사용하여 분석하였다. 대상자의 1일 평균 손 씻기 횟수는 5~8회 142명(42.4%)이 있었으며, 평균 손 씻기 시간은 24.34초이다. 임상경험에 따른 손 씻기 인식도의 차이에서는 '손목까지 손 씻기'와 '손 씻기 후 완전히 물기를 건조가 필요하다'에서 통계학적 유의미한 차이를 확인할 수 있었다(p<0.05). 임상 실습 경험에 따른 손 씻기 실천도의 차이에서는 '임상실습 장비를 만지기 전'과 '실습 중 음료와 같은 음식물을 섭취하기 전'에서 통계학적 유의미한 차이를 확인할 수 있었다(p<0.05). 손 씻기의 인식도와 실천도의 상관관계에서는 손 씻기의 인식도가 높을수록 실천도가 높아지는 것을 확인할 수 있었다(p=0.001). 본 연구 결과를 토대로 손 씻기에 대한 인식도 및 실천도를 향상시킬 수 있는 손 씻기 교육의 기초자료로 제공하고자 한다.