• ETRI Journal
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• 제32권2호
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• pp.255-264
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• 2010

Interference scenarios and methodologies between a terrestrial mobile service (MS) system and mobile-satellite service (MSS) system in a co-channel environment are established. Taking into account a practical deployment situation for both systems, we perform computational simulation of interference in terms of carrier-to-interference ratio (C/I) and interference-to-noise ratio (I/N) to evaluate the cofrequency interference from an MS system into an MSS system, and from an MSS system into an MS system, respectively. The methodology and results can be used as a guide when planning the deployment of MSS and MS systems with no unacceptable interference impact between them.

• 복식
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• 제61권1호
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• pp.34-46
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• 2011

The purposes of this study are to classify apparel service quality elements using the Kano's model, and to identify how much service quality can increase the degree of customer satisfaction when the service quality is fully fulfilled. Women over 20 years-old from metropolitan areas participated in the study. Data from 254 questionnaires were used for the statistical analysis. The results were as follows: First, 17 service quality elements were categorized into one-dimensional quality which could lead to both satisfaction and dissatisfaction, and 3 services quality elements were categorized into indifferent quality which neither result in satisfaction nor dissatisfaction. Second, potential customer satisfaction improvement(PCSI) Index was developed using Kano model and CS coeffient. Findings of this study provide both industry and academic researchers with a guide to increase customer satisfaction in fashion retail store.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.1101-1109
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• 2021

Nowadays, quality affects product or service performance and customer loyalty in the competitive business' environment. This is truly important when it comes to how the customer interprets the service's satisfaction and the judgment of the purchase process as a whole, in view of the fact that service quality is an abstract and elusive construction due to the three characteristics of services: intangibility, heterogeneity, and inseparability of output and consumption. The main purpose of this paper is to determine the hotel service quality using the Fuzzy Analytic Hierarchy Process (FAHP) and SERVQUAL method. In this study, a five-star hotel's real case is considered in evaluating the service quality criteria. The results revealed that Tangibles and Assurance are the most critical service quality criteria in the hotel industry. Accurate records, service consistency, Necessary arrangements for disabled people, Service flexibility to guests' demands, and Providing the services at the time it promises are the most influencing sub-criteria of service quality. These findings indicate that hotels should concentrate on sequentially and organized priority factors to enhance service quality. This method of service quality assessment may also aid in distinguishing between hotels. Finally, as a future direction, more additional parameters can be used as a potential guide in our proposed model for the dynamic decision-making approach.

• 제어로봇시스템학회논문지
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• 제10권9호
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• pp.785-798
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• 2004

This paper introduces the development of a range sensor based integrated navigation system for a multi-functional indoor service robot, called PSR (Public Service Robot System). The proposed navigation system includes hardware integration for sensors and actuators, the development of crucial navigation algorithms like mapping, localization, and path planning, and planning scheme such as error/fault handling. Major advantages of the proposed system are as follows: 1) A range sensor based generalized navigation system. 2) No need for the modification of environments. 3) Intelligent navigation-related components. 4) Framework supporting the selection of multiple behaviors and error/fault handling schemes. Experimental results are presented in order to show the feasibility of the proposed navigation system. The result of this research has been successfully applied to our three service robots in a variety of task domains including a delivery, a patrol, a guide, and a floor cleaning task.

• 정보학연구
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• 제12권3호
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• pp.49-57
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• 2009

This Paper provides perceptual metrics for video quality based on properties of human visual system, and audio quality based on human audition. All metrics work without reference signals, allowing non-intrusive, in-service measurements. A simple and easy-to-learn user interface displays the metrics and saves them in popular file formats like CSV. In this paper, proposed method was able to various and corrective measurement for the multimedia service video quality. As that it was able to application to set up service guide line and the methode of measurement and system for the set up standardization of the high quality video service.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2004년도 추계학술대회 논문집
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• pp.1166-1171
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• 2004

In this study, the concept of autonomous mobility is applied to a gait support mobile robot. The aim of the development of the service robot is to assist the elderly with gait rehabilitation. This study proposes an ergonomic service robot design parameter. The gait assistant path pattern is derived from analysis of the elderly gait. A lever is installed in the AMR in order to measure both the pulling force and the leading force of the elderly. The path generation of the mobile robot is developed through consideration and analysis of elderly gait patterns. The ergonomic design parameters (dimensions, action scope and working space) are determined based on moving scope of the elderly. The gait assistant mobile robot was offered the elderly guide service and internet service based on the ergonomic design parameters.

• 한국수학교육학회지시리즈D:수학교육연구
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• 제26권1호
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• pp.19-30
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• 2023

This study analyzes the tasks selected and implemented by pre-service mathematics teachers to support students' development of epistemic actions. Data was collected from 20 students who participated in a mathematics education curriculum theory course during one semester, and multiple data sources were used to gather information about the microteaching sessions. The study focused on the tasks selected and demonstrated during microteaching by pre-service teachers. The results suggest that providing students with a variety of learning opportunities that engage them in different combinations of abductive and deductive epistemic actions is important. The tasks selected by pre-service teachers primarily focused on understanding concepts, calculation, and reasoning. However, the use of engineering tools may present challenges as it requires students to engage in two epistemic actions simultaneously. The study's findings can inform the development of more effective approaches to mathematics education and can guide the development of teacher training programs.

• 한국IT서비스학회지
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• 제8권4호
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• 한국지리정보학회지
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• 제4권3호
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• pp.13-20
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• 2001

본 연구는 제천시 새주소 부여사업에서 추진된 새주소 부여를 위한 수치지도상의 건물 및 도로의 데이터베이스와 주 출입구 조사 및 입력, 도로구간 설정, 도로명 제정 및 입력, 건물번호부여 등의 작업과정을 통하여 도시공간정보의 체계적인 관리와 활용을 위한 새주소 관리 시스템과 웹상에서 구현한 제천시 새주소 안내와 더불어 생활지리정보 등의 부가정보의 편리한 사용을 위하여 개발된 안내시스템에 대한 것이다. 본 연구를 통하여 지방 중소도시의 새주소 관리 및 안내시스템 개발과 구축은 클라이언트 서버 기반의 GIS 기능을 충분히 활용하여 관리시스템을 설계하고, 관리 시스템과 동일한 데이터베이스로 안내시스템을 객체지향형으로 설계하여 Web GIS로 구현하여 새주소의 안내 및 생활지리정보서비스의 다양한 기능을 추가할 수 있도록 개발하였다. 그 결과로 제천시의 새주소 관리 및 안내시스템은 일반 시민이 쉽게 접근하여 생활에 필요한 다양한 정보를 손쉽게 이용할 수 있는 그 효용가치를 크게 높일 수 있었다.

• 한국컴퓨터정보학회논문지
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• 제11권5호
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• pp.39-52
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• 2006

초고속 통신망의 기술진화와 방송망의 디지털 가속화에 따른 위성망/케이블망/지상파망을 통한 TV 채널 서비스는 성숙의 단계에 접어들었고, IP(Internet Protocol)망을 이용한 TV 채널 서비스도 가시화되고 있는 실정이다. 그러나, 현재 채널 가이드를 위한 모자익 EPG(Electronic Program Guide) 서비스의 경우, IP망을 이용한 구현이 미미하고, 특히, 개인 맞춤형 모자익 EPG는 전혀 제공되지 않고 있다. 본 논문은 IP망을 통해 IPTV 시청자들에게 고정형과 맞춤형의 모자익 EPG 서비스를 제공하기 위한 시스템의 구축방법을 제시한다. 고정형 A/V(Audio/Video) 모자익 EPG는 H/E(HeadEnd)단에서 정해진 다채널로 구성된 모자익 동영상을 생성하여 IP망의 멀티케스팅을 통해 전송된 후, STB (Set-Top-Box) 단이 수신하여 TV상에 서비스하는 시스템 모델과 구축을 보인다. 또한, 개인의 선호에 따라 모자익 EPG의 채널을 구성하여 볼수 있는 개인 맞춤형 A/V 모자익 EPG 서비스를 위한 모델을 제공한다. 기대효과로서, IP망을 통한 TV 채널 가이드 서비스는 IP 기술을 통한 다채널 수용의 확장성과 실용성을 통해 사용자의 채널 접근을 보다 쉽게 하였으며, 특히 개인 맞춤형 A/V 모자익 EPG 제공을 통해 개인별 선호 채널 모자익 화면을 구성하고, 동시에 성인물의 배제를 쉽도록 하였다.