• 제목/요약/키워드: Growth stage model

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서비스 수출원가 분석 - MICE 산업 관련 중소기업 사례연구 - (A Study on the Cost Analysis of Service Export - K SME Case of MICE-related Industry -)

  • 박문서
    • 통상정보연구
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    • 제13권4호
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    • pp.485-516
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    • 2011
  • 한국은 세계에서 0.7%의 인구와 0.07%의 국토면적을 차지하는 체형이 작은 나라이다. 그럼에도 불구하고 2010년 한국의 수출은 세계 순위 7위를 달성하여 무역강소국의 지위를 다시 한 번 입증하게 되었다. 그러나 한국은 2008년 하반기부터 시작된 미국발 금융위기와 2010년부터 시작된 유럽 재정위기로 인한 글로별 경기침체에 복합적으로 종속되어 있는 고민을 떨쳐버리지 못하고 있는 실정이다. 결국 성장과 고용창출의 한계에 직면하면서 서비스산업의 발전과 동시에 서비스수출의 중요성이 재차 강조되고 있는 상황이다. 본 연구는 이와 같은 국내외적 경제무역 환경에서 서비스수출에 직간접적으로 기여할 수 있는 MICE 산업 관련 중소기업의 사례를 통하여 서비스 부문의 수출원가에 대한 분석을 시도한 것이다. 이를 통해 해외 수출경험이 많지 않은 한국의 중소기업들에게 서비스수출을 증대시킬 수 있도록 동기를 부여하고 제반 정책적 지원책을 강구할 수 있도록 대안을 모색하는 데에 연구의 목적을 두고 있다. 본 연구는 기본적으로 MICE 산업에 관련된 문헌연구와 이 분야 중소기업의 베트남 수출사례를 분석하는 방법론으로 설계하였다. 연구의 결과 MICE 산업 분야를 포함한 서비스수출 중소기업은 해외시장 진출경험과 정보의 취약점으로 말미암아 수출시도를 망설이거나 불안해하고 있는 실정임을 알 수 있었다. 또한 서비스수출로 인한 사업의 타당성 여부를 판단하기 곤란한 접도 중소기업 서비스수출 활성화를 저해하는 요인으로 나타났다. 따라서 MICE 관련 산업을 포함한 중소기업의 서비스수출을 돕기 위해서는 글로별 시장에 대한 마케팅, 법률정보, 세제 및 금융 부문 등을 망라하는 one-stop 형식의 중소기업 서비스수출 지원정책을 체계적으로 준비해야 할 것이다.

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사용자 니즈 기반의 챗봇 개발 프로세스: 디자인 사고방법론을 중심으로 (Development Process for User Needs-based Chatbot: Focusing on Design Thinking Methodology)

  • 김무성;서봉군;박도형
    • 지능정보연구
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    • 제25권3호
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    • pp.221-238
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    • 2019
  • 최근, 기업 및 공공기관에서는 고객 상담과 응대 분야에 챗봇(Chatbot)서비스를 적극적으로 도입하고 있다. 챗봇 서비스의 도입은 기업이나 기관에게 있어서 인건비 절감 효과를 가져올 뿐만 아니라 고객과의 빠른 커뮤니케이션 효과를 기대할 수 있다. 데이터 분석 기술의 발전과 인공지능 기술의 고도화는 이런 챗봇 서비스의 성장을 견인하고 있다. 하지만 기술중심으로 개발된 챗봇은 사용자가 내재적으로 원하는 바와 괴리가 있을 수 있으므로, 챗봇이 단순히 기술의 영역이 아닌 사용자 경험의 영역에서 다루어질 필요가 있다. 본 연구는 사용자 경험 분야의 대표적 방법론인 디자인 사고 접근법을 챗봇 개발에 적용하여, 사용자 니즈 기반의 챗봇 개발 프로세스를 제안하고자 한다. 사용자 관찰을 통해 팩트(Fact) 수집을 시작으로, 인사이트(Insight)를 도출하고 기회영역(Opportunity)을 발굴하는 추상화의 과정을 수행한다. 이어서 사용자의 멘탈모델에 맞는 기능을 제공하고 원하는 정보를 구조화하는 구체화의 과정을 통해, 사용자의 니즈에 부합하는 챗봇을 개발할 수 있을 것으로 기대한다. 본 연구에서는 제안한 프로세스의 실효성을 확인하기 위하여 국내 화장품 시장을 대상으로 실제 구축 사례를 함께 제시한다. 본 연구는 챗봇 개발 프로세스에 사용자 경험을 접목한 점에서 이론적 시사점을 가지며, 기업이나 기관이 바로 적용 가능한 현실적인 방법을 제안한다는 면에서 실무적 시사점을 가진다.

A Study on the Meaning and Strategy of Keyword Advertising Marketing

  • Park, Nam Goo
    • 유통과학연구
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    • 제8권3호
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    • pp.49-56
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    • 2010
  • At the initial stage of Internet advertising, banner advertising came into fashion. As the Internet developed into a central part of daily lives and the competition in the on-line advertising market was getting fierce, there was not enough space for banner advertising, which rushed to portal sites only. All these factors was responsible for an upsurge in advertising prices. Consequently, the high-cost and low-efficiency problems with banner advertising were raised, which led to an emergence of keyword advertising as a new type of Internet advertising to replace its predecessor. In the beginning of 2000s, when Internet advertising came to be activated, display advertisement including banner advertising dominated the Net. However, display advertising showed signs of gradual decline, and registered minus growth in the year 2009, whereas keyword advertising showed rapid growth and started to outdo display advertising as of the year 2005. Keyword advertising refers to the advertising technique that exposes relevant advertisements on the top of research sites when one searches for a keyword. Instead of exposing advertisements to unspecified individuals like banner advertising, keyword advertising, or targeted advertising technique, shows advertisements only when customers search for a desired keyword so that only highly prospective customers are given a chance to see them. In this context, it is also referred to as search advertising. It is regarded as more aggressive advertising with a high hit rate than previous advertising in that, instead of the seller discovering customers and running an advertisement for them like TV, radios or banner advertising, it exposes advertisements to visiting customers. Keyword advertising makes it possible for a company to seek publicity on line simply by making use of a single word and to achieve a maximum of efficiency at a minimum cost. The strong point of keyword advertising is that customers are allowed to directly contact the products in question through its more efficient advertising when compared to the advertisements of mass media such as TV and radio, etc. The weak point of keyword advertising is that a company should have its advertisement registered on each and every portal site and finds it hard to exercise substantial supervision over its advertisement, there being a possibility of its advertising expenses exceeding its profits. Keyword advertising severs as the most appropriate methods of advertising for the sales and publicity of small and medium enterprises which are in need of a maximum of advertising effect at a low advertising cost. At present, keyword advertising is divided into CPC advertising and CPM advertising. The former is known as the most efficient technique, which is also referred to as advertising based on the meter rate system; A company is supposed to pay for the number of clicks on a searched keyword which users have searched. This is representatively adopted by Overture, Google's Adwords, Naver's Clickchoice, and Daum's Clicks, etc. CPM advertising is dependent upon the flat rate payment system, making a company pay for its advertisement on the basis of the number of exposure, not on the basis of the number of clicks. This method fixes a price for advertisement on the basis of 1,000-time exposure, and is mainly adopted by Naver's Timechoice, Daum's Speciallink, and Nate's Speedup, etc, At present, the CPC method is most frequently adopted. The weak point of the CPC method is that advertising cost can rise through constant clicks from the same IP. If a company makes good use of strategies for maximizing the strong points of keyword advertising and complementing its weak points, it is highly likely to turn its visitors into prospective customers. Accordingly, an advertiser should make an analysis of customers' behavior and approach them in a variety of ways, trying hard to find out what they want. With this in mind, her or she has to put multiple keywords into use when running for ads. When he or she first runs an ad, he or she should first give priority to which keyword to select. The advertiser should consider how many individuals using a search engine will click the keyword in question and how much money he or she has to pay for the advertisement. As the popular keywords that the users of search engines are frequently using are expensive in terms of a unit cost per click, the advertisers without much money for advertising at the initial phrase should pay attention to detailed keywords suitable to their budget. Detailed keywords are also referred to as peripheral keywords or extension keywords, which can be called a combination of major keywords. Most keywords are in the form of texts. The biggest strong point of text-based advertising is that it looks like search results, causing little antipathy to it. But it fails to attract much attention because of the fact that most keyword advertising is in the form of texts. Image-embedded advertising is easy to notice due to images, but it is exposed on the lower part of a web page and regarded as an advertisement, which leads to a low click through rate. However, its strong point is that its prices are lower than those of text-based advertising. If a company owns a logo or a product that is easy enough for people to recognize, the company is well advised to make good use of image-embedded advertising so as to attract Internet users' attention. Advertisers should make an analysis of their logos and examine customers' responses based on the events of sites in question and the composition of products as a vehicle for monitoring their behavior in detail. Besides, keyword advertising allows them to analyze the advertising effects of exposed keywords through the analysis of logos. The logo analysis refers to a close analysis of the current situation of a site by making an analysis of information about visitors on the basis of the analysis of the number of visitors and page view, and that of cookie values. It is in the log files generated through each Web server that a user's IP, used pages, the time when he or she uses it, and cookie values are stored. The log files contain a huge amount of data. As it is almost impossible to make a direct analysis of these log files, one is supposed to make an analysis of them by using solutions for a log analysis. The generic information that can be extracted from tools for each logo analysis includes the number of viewing the total pages, the number of average page view per day, the number of basic page view, the number of page view per visit, the total number of hits, the number of average hits per day, the number of hits per visit, the number of visits, the number of average visits per day, the net number of visitors, average visitors per day, one-time visitors, visitors who have come more than twice, and average using hours, etc. These sites are deemed to be useful for utilizing data for the analysis of the situation and current status of rival companies as well as benchmarking. As keyword advertising exposes advertisements exclusively on search-result pages, competition among advertisers attempting to preoccupy popular keywords is very fierce. Some portal sites keep on giving priority to the existing advertisers, whereas others provide chances to purchase keywords in question to all the advertisers after the advertising contract is over. If an advertiser tries to rely on keywords sensitive to seasons and timeliness in case of sites providing priority to the established advertisers, he or she may as well make a purchase of a vacant place for advertising lest he or she should miss appropriate timing for advertising. However, Naver doesn't provide priority to the existing advertisers as far as all the keyword advertisements are concerned. In this case, one can preoccupy keywords if he or she enters into a contract after confirming the contract period for advertising. This study is designed to take a look at marketing for keyword advertising and to present effective strategies for keyword advertising marketing. At present, the Korean CPC advertising market is virtually monopolized by Overture. Its strong points are that Overture is based on the CPC charging model and that advertisements are registered on the top of the most representative portal sites in Korea. These advantages serve as the most appropriate medium for small and medium enterprises to use. However, the CPC method of Overture has its weak points, too. That is, the CPC method is not the only perfect advertising model among the search advertisements in the on-line market. So it is absolutely necessary that small and medium enterprises including independent shopping malls should complement the weaknesses of the CPC method and make good use of strategies for maximizing its strengths so as to increase their sales and to create a point of contact with customers.

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