• Title/Summary/Keyword: Gas Consumers

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A Study on the Effects of Consumer Satisfaction on Loyalty According to Involvement - Focused on the Gas Station Service - (서비스 관여도에 따른 소비자 만족이 충성도에 미치는 영향 - 주유소 서비스를 중심으로 -)

  • Lee, A-Reum;Huh, Eun-Jeong;Jeon, Hyung-Ran
    • Korean Journal of Human Ecology
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    • v.21 no.2
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    • pp.241-256
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    • 2012
  • Gas station consumers have become increasingly conscious of expanding choices and service options available at retail outlets. The purpose of this study was to determine key factors in customer choice of gas / service stations. This study seeks to identify key the relationship between socio-demographical variables and consumer choice, and consumer satisfaction and loyalty associated with gas / service station usage. The research instrument comprised of a questionnaire in the form of an on-line survey that was administered during November, 2010. A Total of 1,000 questionnaires were used in the final analysis. The collected data were treated with SPSS Windows 18.0 and analyzed in for frequency, percentage, mean, standard deviation, pearson's correlation analysis, and multiple regression analysis. The results of were as following: First, there was a strong positive relationship between involvement, satisfaction, loyalty of gas station service. Second, satisfaction was significantly affected by involvement, the frequency of gasoline purchases, the information route and customer's occupation. Third, loyalty was significantly affected by consumer satisfaction, involvement, frequency of gasoline purchases, information route and customer's occupation.

The Effects of MPPA(Mileages/Points to Purchase Amount) Ratio on Consumer Preference (구매금액 대비 마일리지/포인트의 비율이 소비자 선호에 미치는 영향)

  • Park, Sang-June;Byun, Ji-Yeon
    • Journal of the Korean Operations Research and Management Science Society
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    • v.34 no.1
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    • pp.1-10
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    • 2009
  • Consumers earn a number of points for every purchase and then they can exchange a specified number of points for a desired reward in a typical loyalty program. The immediate payoff of their effort given as points is not the real reward they actually care about. It is merely an instrument (or medium) which has no value in itself. In a real world, consumers frequently choose the option with a bigger medium even though the economic value of the option is not changed by the medium. We call it 'medium effect.' In this study we explored if the size of medium affects consumers' preferences. For this we controlled the reward options with three types of medium (small, medium, big) and measured the magnitude of preference difference among the three types of reward options. In addition, we manipulated comparability of reward options with wine and gas discount coupon. We confirmed that choosing one of two wines was easier than that of the two gas coupons. 123 respondents were allocated into three experimental groups. In three experimental grounds, the ratios of the focused reward option's medium to the compared reward option's medium were different. For example, the focused reward option has 10 million points whereas the compared reward option has 10 million points for 1 million won purchase amount in the first group. Then each respondent was asked to choose one of two loyalty programs (focused program vs. compared program) in two different conditions (comparability between reward options. easiness vs. difficulty). To compare the medium effects among the experiment conditions we used chi-squares tests. The empirical results show consumer preference increases and then decreases as reward mile-ages/points given according to purchase amount increase. Additionally, they let us know that comparability of alter natives affects change of consumer preference by reward mileages/points.

A Study on the Sustainable Growth Strategy of the City Gas Industry through Customer Satisfaction Management (고객만족경영을 통한 도시가스산업의 지속가능한 성장방안에 관한 연구)

  • Tak, Song-Su;Choi, Koung-Seok;Park, Gi-Dong;Ryou, Ok-Hyun;Lee, Su-Kyung
    • Journal of the Korean Institute of Gas
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    • v.11 no.2 s.35
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    • pp.43-54
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    • 2007
  • Despite the importance of customer satisfaction corresponding to the phenomenal development of the gas industries, supplier-centered management still prevails in the city gas industry due to the monopolistic market environment. However, customer's demands for diverse and higher services are ever growing in the midst of the development and the accelerated competition of the service industries. In this context, customer satisfaction management may be the best style of management for establishing a short, mid and long-term foundation of growth. This paper derives directions for improving customer satisfaction management in such 3 areas as systematic, technological and service improvement from the environmental changes as well as from the customer needs. Based on the survey and comparative analysis of customer satisfaction, we also suggest 5 growth strategies to maintain sustainable development of the gas industry in the midst of competitive environment between city gas companies and among diversified energy businesses and to protect rights of the city gas consumers.

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Consumers' awareness and behavior intention on meat consumption according to climate change

  • Lim, Kwon-Taek;Park, Jaehong
    • Korean Journal of Agricultural Science
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    • v.44 no.2
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    • pp.296-307
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    • 2017
  • Globally, consumers' enormous and increasing appetite for meat is one of the biggest causes of climate change because livestock industry emits more greenhouse gas than transportation. The purpose of this study is to analyze consumer awareness about the impact of meat consumption on sustainability in response to climate change. Based on the theory of planned behavior, the attitudes, subjective norms, perceived behavioral control, prior knowledge, and risk perception variables were analyzed to evaluate the impact of climate change awareness over consumer behavior on meat consumption. Major findings are as follows: consumers were aware of climate change but has made few changes to their meat consumption. In addition, changes in meat consumption were found to be caused by health safety concerns, such as disease outbreaks. Significant variables related to meat consumption patterns associated to climate change impacts were household income, age, attitude, subjective norm, perceived behavioral control, and prior knowledge. These results suggest some implications for policy. There is a need for public relations and education to make the public aware of and better understanding of link between climate change and diet. Also, government should make efforts to raise awareness of mitigation of climate change such as comprehensive food labels which are identifying lesser impacts on climate and better dietary guideline instructions which would include coping with climate change.

Optimization of Bio-Methane Gas Enrichment Process for City Gas Supply (도시가스용 바이오가스 메탄농축공정 최적화)

  • Ko, Sang-Wook;Lee, Kyung Jin;Moon, Myong Hwan;Baek, Ju Hong;Ko, Jae Wook
    • Journal of the Korean Institute of Gas
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    • v.21 no.4
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    • pp.76-83
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    • 2017
  • Biogas, combine with ever-increasing natural gas demand, has been on the center stage in South Korea for the early part of twenty first century in an effort to reduce the emission of global warming gases. With the passage of legal system of City Gas Business Law in 2014, the biogas has its place of production and distribution to consumers. However, it has a room for its technological improvements in terms of enrichment, by separating carbon dioxide and removing impurities efficiently. For these improvements, four different methane enrichment processes were tested in this study; membrane separation, water absorption, Chemical Absorption and Adsorption. A variety of operation scenarios were applied to the processes and the best practices were drawn out. The optimum process was selected based on case study results. Methane produced in this study showed 97% purity and 98% recovery rate, which meets the requirements of the City Gas quality standards.

The Role of Information Sharing and Social Community in the Evolution of Collaborative Food Networks

  • Bolici, Francesco
    • Agribusiness and Information Management
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    • v.3 no.1
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    • pp.1-10
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    • 2011
  • In this exploratory analysis, we investigate the genesis and the evolution of local food-purchasing networks created and operated by consumers. In details, we describe how collecting and sharing information about food-products can become a central activity for some consumers' communities and how these communities are starting to play an active role in the food supply chain. We define this community-based food-purchasing model as collaborative food network (CFN), and we analytically describe its characteristics and differences with respect to the traditional and industrialized agrifood supply chain models. A collaborative food network community in Italy, known as GAS ("Gruppi di Acquisto Solidale" - "Solidarity Purchasing Groups"), is introduced as an example of our analytical model. We will use this empirical example to present the strengths and weaknesses of the CFN model.

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Turbo Expander Power Generation Using Pressure Drop at Valve Station in Natural Gas Transportation Pipeline (천연가스 정압기지의 압력강하를 이용한 터보팽창기 전력생산)

  • Ha, Jong-Man;Hong, Seong-Ho;You, Hyun-Seok;Kim, Kyung-Chun
    • Journal of the Korean Institute of Gas
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    • v.16 no.3
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    • pp.1-7
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    • 2012
  • Natural gas through pipeline is supplied to consumers after its pressure gets down compulsorily. The waste pressure energy of this process can be restored by use of turbo expander which can produce electricity. So, turbo expander conducts two functions - pressure reduction and power generation. The power amount is the enthalpy difference between the inlet and outlet states. The five main factors which affect economic profit are facility price, produced power amount, pre-heating amount, electricity cost, and fuel gas cost. Power generation depends mainly on flow amount because inlet and outlet states are fixed. A methodology to estimate economy in irregular flow pattern is proposed and using this way, a case study was carried out.

Analysis of the Volatile Components in Red Bean (Vigna angularis)

  • Kim, Joo-Shin;Chung, Hau-Yin
    • Journal of Applied Biological Chemistry
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    • v.50 no.3
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    • pp.120-126
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    • 2007
  • Volatile components in red bean (Vigna angularis) were investigated. Extracts prepared by simultaneous steam distillation and solvent extraction were analyzed by gas chromatography/mass spectrometry. One hundred and forty-two components including alkanes/alkenes (17), aromatics (5), furans (15), miscellaneous compounds (2), other nitrogen-containing compounds (11), aldehydes (11), naphthalenes (11), alcohols (34), ketones (23), sulfur-containing compounds (5) and esters (8) were identified. Some of these components, e.g. hexanal, were known to contribute to the "beany" odor in other beans. Due to the presence of such odor, red beans may not be acceptable to some consumers.

Pressure Drop Characteristics and Control Method of Pneumatic Regulator for Gas Supply (공압 레귤레이터의 공급시 압력강하 특성 및 제어방법)

  • Cho, Nam-Kyung;Chung, Yong-Gahp;Nam, Jung-Won;Cho, In-Hyun
    • Proceedings of the Korean Society of Propulsion Engineers Conference
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    • 2009.11a
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    • pp.347-352
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    • 2009
  • Pneumatic system is widely applied to ground facility and launcher on-board system. The main requirements of pneumatic system is to meet pressure and flow requirements of gas consumers. For launcher related applications, different from other applications, very high flow is required which can leads to supply pressure drop against required setting pressure. The supply pressure decrease is closely related to regulator characteristics. In this paper, the characteristics of pneumatic regulator related to supply pressure decrease and the control methods for reducing the pressure offset are reviewed.

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Effects of Sterilization for Quality Control and Content of baicalin in Scutellariae Radix (멸균법에 따른 황금의 미생물학적 품질보증과 바이칼린 함량에 미치는 영향)

  • Jeong, Choon-Sik
    • Korean Journal of Pharmacognosy
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    • v.36 no.3 s.142
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    • pp.220-223
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    • 2005
  • The purposes of this study was to develop the best one among the methods using dry heat, gamma irradiation and alcohol gas, to sterilize Scutellariae Radix selected based on high frequency of circulation between merchants and high susceptibility to microbial contamination, through comparing these methods in terms of the followings; ⅰ) the efficacy of sterilization in comparison with cost, and ⅱ)the alteration of chemical components of these herbal medicines. The results of this study will be taken advantage of establishment of the maximum limit of microorganism contaminated in herbal medicines. From the results of this study we conclude the followings: ⅰ) The sterilizing method using dry heat may be inappropriate, because it seriously changed their color and morphology which is an essential criterion to estimate a measure of quality between merchants and consumers, although it effectively got rid of contaminated microorganism and did not alter major components, baicalin; ⅱ) The sterilizing method using gamma irradiation may be appropriate, because it showed a strong sterilizing effect, and no alteration of chemical components, color and morphology; ⅲ)The sterilizing method using alcohol gas may also be appropriate, because it had a similar effects as in the case of gamma irradiation. Collectively, we suggest that appropriate sterilizing methods to guarantee the microbial quality of this herbal medicine may be those using gamma irradiation and alcohol gas.