• 한국IT서비스학회지
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• 제22권6호
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• pp.55-70
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• 2023

This study conducted a fuzzy set qualitative comparative analysis study on culture and arts information portals to ensure practical and universal use and activation of culture and arts information portals. The capabilities and influence of affordances and system literacy according to user experience regarding accessibility to cultural arts information portals are as follows. First, physical affordances in the culture and arts information portal were key conditions for the culture and arts information portal user experience regarding system accessibility, system understandability, system usability, system usability, and system literacy. Second, the functional affordance of the user experience in the cultural arts information portal was relatively low and unimportant, and when the functional affordance was low, the user's system accessibility, system understanding, system usefulness, system usability, and system literacy were increased. Third, if the user's functional affordance and sensory affordance are low in the culture and arts information portal, the system accessibility, system understanding, system usability, and system literacy of the culture and arts information portal users are increased. Fourth, cultural arts information portals must build an innovative system with a systematic approach appropriate for the user base by linking system literacy capabilities with a focus on physical affordances.

• 산업융합연구
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• 제21권10호
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• pp.13-19
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• 2023

본 연구는 감각적 어포던스, 기능적 어포던스, 지각적 어포던스가 메타버스 내 소비자의 참여도와 체류의도에 미치는 영향을 검증하였다. 연구 결과는 감각적 어포던스, 기능적 어포던스, 지각적 어포던스는 모두 소비자 참여에 정의 영향을 미쳤는데, 감각적 어포던스의 영향력이 가장 높은 것으로 확인되었다. 또한 소비자 참여는 체류의도를 증가시키는 것으로 나타났다. 메타버스 플랫폼을 제공하는 서비스 기업들은 고객이 서비스 과정에 적극적으로 참여를 유도하기 위해서는 메타버스 구축시 다양한 감각과 물리적 요소들을 통해 가상공간을 실재감 있게 구현하는데 무엇보다 신경을 써야 할 것이다. 또한 4차 산업을 기반으로 한 서비스는 서비스의 생산과 활용에 참여하는 소비자로부터 발생한다고 할 수 있으므로, 소비자의 참여가 더 적극적으로 검토될 필요가 있다. 어포던스 관점에서 볼 때 메타버스 환경의 실재감 있게 구현하는 것과 공간내 다양한 컨텐츠 또는 아바타들과의 상호작용은 소비자 참여를 높일 수 있을 것이다.

• Journal of Smart Tourism
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• 제1권2호
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• pp.37-46
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• 2021

The travel-related applications on a smartphone help tourists make a reservation before their trip conveniently; use a map, direction guidance, and translation services during the travel; evaluate and recommend travel services communicating with others after their journey. This study examines the relationships among affordances and constraints provided by the mini-program, users' perceived value, and travel-related mini-program (TRMP) usage by analyzing the structural equation modeling. An online questionnaire was developed from the available scales in the published literature. A total of 651 TRMP users responded to the survey, and 448 valid responses were included for analysis. Affordance, including physical, cognitive, sensory, and functional affordance, significantly influenced the hedonic value of TRMP; utilitarian value except for cognitive affordance. There were negative relationships between unfamiliarity and both types of value. The utilitarian and hedonic value of TRMP significantly influenced both the exploitative and explorative use of TRMP. Travel-related mobile applications are dramatically increased in the tourism field. This research sheds light on TRMP usage, as a new and smart device, from a user's perspective based on the affordance theory. This study represents a valuable direction regarding the emerging travel-related online platforms in tourism.