• 유통과학연구
• /
• 제12권10호
• /
• pp.67-74
• /
• 2014

Purpose - This study analyzed how image affects customer trust and satisfaction in the online shopping mall market, which is becoming more competitive; future implications for customer management in online shopping malls were presented. Consumers visit and prefer a few shopping mall sites instead of many sites. Consumers do not visit sites that cannot provide trust and satisfaction. Therefore, establishing trust and satisfaction with differentiated image is essential for survival and growth. Specifically analyzing company image, shop image, and brand image, I studied how symbolic image, functional image, and empirical image affect satisfaction mediated by trust in the online shopping malls of hypermarket retailers. Research design, data, and methodology - To investigate the relationship between image and satisfaction of big box retailers' shopping malls in the online market, the study is based on analyzed data from questionnaires involving advanced research. From May 1st to 20th in the year 2014, a questionnaire survey targeting university students using big box retailers' shopping malls in Seoul was conducted. A total of 282 questionnaires were conducted, and 276 questionnaires were used for empirical analysis, excluding invalid data. Using the SPSS 21.0 statistics package, factor analysis and regression analysis were implemented, and effects of image on trust and satisfaction were presented. Results - First, symbolic image can affect satisfaction with only trust. Among 3 image factors, symbolic image exerts the most influence on trust; trust is important in coupling the medium to satisfaction. Second, functional image and empirical image affect satisfaction directly and indirectly with trust. Conclusions - As I classified the image of hyper market retailers' online shopping malls into symbolic, functional, and empirical image, I analyzed the effects of image on trust and satisfaction empirically. The results of the study and strategic implications are as follows. First, symbolic image can affect satisfaction with only trust. Among 3 image factors, symbolic image exerts the most influence on trust; trust is important in coupling the medium to satisfaction. The establishment of a distinctive symbolic image, such as the online shopping mall's loyalty, level of awareness, and special service, is needed. With the establishment of symbolic image, trust and satisfaction could be improved. Second, functional image and empirical image affect satisfaction directly and indirectly with trust. Especially, as functional image affects trust more than empirical image, setting and implementing a strategy for empirical image based on the right price, service, and convenience could raise trust and satisfaction. Empirical image affects trust and satisfaction substantially. Even though empirical image's influence on trust is lower than that of other three image factors, empirical image's influence on satisfaction is higher than symbolic image. Therefore, it requires a strategy for providing joyful use, and information research functions and distinctive use experience are important to improve satisfaction. This study analyzed image characteristics of hyper-market retailers' online shopping malls in the fast-growing online market; future strategic implications were presented.

• 산업융합연구
• /
• 제4권1호
• /
• pp.133-152
• /
• 2006

The objectives of this study are as follows. First, we try to find out if self-congruity between brand personality and self-image overall has significant influence on the attitude toward brand. Second, we figured out whether functional, experiential, and symbolic values have influence on the attitude toward brand. Third, we figured out if self-congruity between brand personality and self-image has significant influence on a functional, experiential, and symbolic values. Main results are as follows. Consumers tend to prefer certain brand of casual wears in accordance with their cognized brand-personality and self-image. Functional values of Bean-Pole, Hazzys, and Tommy's except Polo have positive influence on attitude toward brand. Experiential and symbolic values of all the four brands have positive influence on attitude toward brand. However, the influences of self-congruity between brand personality and self-image on individual brand varied.

• 대한안전경영과학회지
• /
• 제23권2호
• /
• pp.65-77
• /
• 2021

This paper conducted an empirical study to identify the causal relationship of factors affecting the purchase intention of automobiles from the customer's point of view. This study sets the purchase intention as a result variable and constructs a causal model with brand image, product attributes (exdogenous variable), and customer value (endogenous variable) as a cause that affects purchase intention. The results of this study are summarized as follows. First, the symbolic image of the brand was found to have a very significant effect on customer value (p=0.01), and the external attribute of the product also had a significant effect on customer value (p=0.1). Second, customer value was found to have a very significant effect on purchase intention (p=0.01), and the functional image of the brand also had a significant effect on purchase intention (p=0.1). Third, there is a strong positive (+) correlation between the functional image of the brand and the symbolic image of the brand, the intrinsic attribute of the product, and the external attribute of the product, and also between the symbolic image of the brand and the intrinsic attribute of the product and There was also a positive (+) correlation between extrinsic attributes. Therefore, in order to increase customer value, automobile manufacturing companies have a functional value of products from a customer-oriented perspective. It is judged that every effort should be made to maintain a lasting relationship by grasping the values of customers, which are social values, emotional values, situational values, and cognitive values.

• 한국산학기술학회논문지
• /
• 제16권3호
• /
• pp.1745-1752
• /
• 2015

본 연구의 목적은 브랜드의 이미지가 브랜드 신뢰 및 브랜드에 대한 감정적 몰입과 행동적 몰입에 미치는 영향에 대하여 알아보고자 하는 것이다. 이를 위해 브랜드의 이미지를 구성하고 있는 요소 중 기능적 이미지와 상징적 이미지가 브랜드 대한 신뢰에 영향을 미치고, 브랜드 신뢰는 다시 브랜드에 대한 감정적 몰입 및 행동적 몰입에 미치는 효과를 검증해 보았다. 이를 위해 브랜드 제품사용 경험이 있는 대학생을 대상으로 설문조사를 실시하였으며, 총217부의 설문지를 이용한 구조방정식모델 분석을 이용해 변수들 간의 관계를 분석하였다. 분석결과, 브랜드의 기능적 이미지와 상징적 이미지는 브랜드 신뢰에 대해서 유의한 영향을 미치는 것으로 나타났다. 그리고 브랜드 신뢰 또한 브랜드에 대한 감정적 몰입 및 행동적 몰입에 영향을 미치는 것으로 나타났다. 본 연구의 결론에는 연구결과에 따른 요약과 실무적시사점, 연구의 한계점 및 향후 연구방향에 대한 제언을 하였다.

• 한국콘텐츠학회논문지
• /
• 제17권9호
• /
• pp.510-522
• /
• 2017

본 연구는 한국 TV 뉴스 브랜드 이미지를 기능적, 상징적 속성의 측면에서 알아보고 이들의 상호 관계, 그리고 이들이 시청의도에 미치는 영향을 조사하는 것을 목적으로 하였다. KBS1, SBS, JTBC의 저녁 메인 뉴스 시청자 412명을 대상으로 서베이를 실시하였으며, 요인분석과 회귀분석을 사용하였다. 연구 결과에 따르면, TV 뉴스 브랜드 개성은 진취성, 정직성, 전통성 등 3개의 차원으로 구성되어 있었다. JTBC가 진취성, 정직성 면에서 SBS와 KBS1을 제치고 가장 높은 평균값을 보였고, 전통성 면에서는 가장 낮은 평균값을 나타냈다. 또한 TV 뉴스 브랜드 이미지의 기능적, 상징적 속성은 높은 상관관계를 보이며, 상호 동일한정도의 영향력을 미치고 있었다. 끝으로 시청 의도는 뉴스 브랜드 기능적 편익, 정직성, 그리고 진취성 개성 요인의 순으로 결정되었다.

• 복식
• /
• 제52권4호
• /
• pp.125-139
• /
• 2002

This research was conducted to develop soccer uniform designs for the enforcement of the identity of Korea. Throughout the development of the image of Taeguek and the pattern of tiger on the soccer uniform design, it was tried to show colors and symbolic elements representing Korean traditional themes. The contents of the research cover; first, analysis of historic changes in Korean uniform design for the representative soccer players and uniform designs of the soccer players in other countries; second, analysis of the image of Taeguek and the pattern of tiger; third, analysis of the surveys of professional soccer players; and forth, uniform designs proposed and evaluation. To develope new uniform designs, Taeguek and tiger motives were adopted to express the identity of Korea by looking at the analysis of uniforms in countries including Korea. In an addition, today's fashion trends of active sportswear were analyzed to get the new idea of design. With considering the surveys of the professional soccer players in Korea, the functional designs identifying the Korean image could have come out. As a results of this research new designs of national soccer players' uniform including 4 designs for the motif of Taeguek, 4 designs for the motif of guae, 4 designs for colors of Taeguek, 4 designs for the motif of Tiger were developed, and 2 samples were made. Surveys for evaluation comparing new design & present uniform were progressed. An aesthetic and symbolic aspects of new design were better than present uniform regarding this survey.

• 복식문화연구
• /
• 제14권2호
• /
• pp.206-219
• /
• 2006

The purpose of this study was to design the ideal student uniform for improving the university image which is related to ideal PR (Public Relations). The results of this study were as follows: Firstly, as for the matter of UIP(University Identity Program), the uniform must transfer the university image. Using the UIP symbol color, the uniform is harmonious with university environment, and should be properly expressed visual image of the university. Secondly, the symbol which expressed the tradition and the spirit of the university was the very important factor to transfer its unique university identity and image of the university in the uniform design. The symbol which comes from the character or textile prints of the university symbolic flower or animals should transfer the consistent and unique design of university identity. Thirdly, the uniform has to be designed considering of the fashion trend as well as the essential factors for the uniform, considering such as functional, beautiful, symbolic aspects. In designing the uniform, fashion trend should be considered to combine the students and the uniform users to be one. As mentioned above, the uniform design which is suggested on this study should be helpful for the improvement of the university status and the reinforcement of the university PR.

• 대한한방피부미용학회지
• /
• 제1권1호
• /
• pp.98-113
• /
• 2005

This paper provides comparison and analysis between brand images of Korean herbal cosmetics and general, imported cosmetic brands, focusing on product's symbolic and functional images. The objective is to evaluate brand images of Korean herbal cosmetics to suggest a powerful brand image strategy that will be different and competitive. Data collection was performed on 300 adult women who were over 20 years of age and lived in Seoul or KyongKi area. Analysis was carried out using SPSS version 11.5 and frequency analysis, T-Test and $X^2$ verification was also performed. Analysis results for brand images of Korean herbal cosmetics are as follows. First, satisfaction scale as a purchase feature for users of Korean herbal cosmetics were 'Normal' 51.5%, 'Satisfactory' 35.1%, 'Very Satisfactory' 8.2% and 'Unsatisfactory' 5.2%. Regarding improvements, 'Efficacy, Effect' was the highest with 46%. Second, 'SEOLHWASOO' and 'BAEKOKSENG' among Korean herbal cosmetic brands, 'IOPE' and 'ISA KNOX' among general cosmetic brands and 'LANCOME' and 'CHANEL' among imported cosmetic brands displayed high recognition. Third, the symbolic and functional images of Korean herbal cosmetic brands were seen to be better compared to their general and imported counterparts. Especially, product related features of Korean herbal cosmetic brands received a more positive response compared to imported brands, which suggests that with research and improvement regarding non-product related features, functional images of herbal brands may be appraised ahead of imported brands. Fourth, there is a significant difference in brand preference according to the satisfaction of groups who actually use herbal cosmetics and the purchasing attitudes of groups who do not. Therefore, an active relationship marketing strategy is required to maximize satisfaction and to elicit favorable attitudes. By developing functional native ingredients, constructing data that can prove its efficacy and effects, and appealing its unique, differentiated symbolic value together with Orientalism, herbal medicines will be able to take off to be acknowledged worldwide.

• 유통과학연구
• /
• 제20권3호
• /
• pp.83-93
• /
• 2022

Purpose: This study aims to investigate the relationship between ESG activities (Environment, Social, Governance) of coffee shops and their brand image, purchase intention. Research design, data and methodology: To test the hypothesis, a survey was conducted for about one month from May to June, 2021, and a total of 311 people responded to the survey, and the responses from 311 copies were used for the analysis. Validity and reliability analysis were performed, and the relationship between latent variables was empirically analyzed using the structural equation modelling. Results: The results of the study are as follows. First, among the ESG activities of coffee shops, the environmental and social sectors had a significant positive (+) effect on the brand image, but the governance aspect showed no significant effect on the brand image. Second, it was found that the symbolic image and the empirical image had a significant positive (+) effect on the purchase intention, but the functional image did not have a significant effect on the purchase intention. Conclusions: The results of this study suggest that as the number of coffee shops and the heated competition are increasing, it is possible to build a differentiated brand image through ESG activities rather than relying on the functions and services of competing products.

• 대한지리학회지
• /
• 제40권5호
• /
• pp.491-513
• /
• 2005

경관풍수는 인간, 토지, 물, 산과의 관계를 잘 형상화할 수 있는 친환경적이고도 자연적인 토대에서 도시의 경관과 경관이미지를 설계하는 데 이용될 수 있다. 이 글은 최근 건설예정인 행정중심 복합도시 예정지역을 대상으로 경관풍수와 전통적인 한국의 인간-자연관계를 바탕으로 도시의 개념적 틀을 제시하는 데 목적이 있다. 즉 도시의 구조와 형태, 도시 내 토지이용 등 다양한 방면에 걸쳐서 도시관련 개념적 틀을 제시하는 것이다. 행정복합 중심도시 건설 예정지는 경관풍수 지리적으로 보면, 평화, 조화를 의미하는 쌍학과 강인함과 상생, 생성, 그리고 성스러운 삼태극의 이미지를 보인다. 이러한 바탕 위에서 서구적인 공간관이라고도 볼 수 있는 중첩된 다이아몬드 구조를 도시구조에 부여함으로써 이러한 전통적 경관풍수적이고도 친자연적인 장소 이미지와 상징성을 지속적으로 유지할 수 있도록 도시의 형태를 계획할 수 있다. 다이아몬드 각각의 두 중심점과 접점에 의하여 이루어지는 세 개의 중심점에 도시의 남북, 동서의 중심축이 형성되고 광장, 행정기관, 시청사가 입지시킬 수 있다. 도시 내 교통망은 방사형 및 직교형으로 건설하고, 중심점 부근에 문화시설을 설치하여 지속 가능한 도시 발전을 위하여 자연보존 지구 등을 남겨놓을 수 있을 것이다.