• International Journal of Computer Science & Network Security
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• 제22권2호
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• pp.39-46
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• 2022

The article is devoted to clarifying current trends in the digitalization of financial services. To this end, the evolution of this process in the financial sector was studied and six stages of its development were identified. The components of successful implementation of digitalization in the field of financial services and its tasks are outlined. It was found that fintech companies, which work to achieve effective interaction between the financial sector and innovative technologies in the use of mobile applications in order to most fully and quickly meet the needs of customers with financial services, are of great importance for the formation and development of digitalization in financial services. Current trends in the digitalization of financial services in Ukraine based on the use of fintech in general and banking institutions in particular are presented.

• 한국산학기술학회논문지
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• 제17권2호
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• pp.678-689
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• 2016

본 연구의 목적은 금융기관에서 실시하고 있는 내부마케팅정책이 종업원의 직무만족과 고객지향성에 미치는 영향을 실증적으로 연구 분석하는 데 있다. 그동안 내부마케팅에 대한 연구는 여행사, 항공사, 호텔 등 서비스산업 종업원을 대상으로 한 연구가 대부분이었다. 특히 금융환경의 급격한 변화에 따라 최근 금융기관들은 대고객 서비스의 중요성을 인식하고 종업원에 대한 전결권 확대, 교육연수, 각종 보상제도 등 종업원관리 및 육성을 위한 노력을 확대하고 있어, 이에 대한 연구는 필요하다고 판단된다. 따라서 본 연구는 금융기관의 내부마케팅정책으로 추진하고 있는 권한위임, 교육연수, 경영층지원, 보상제도를 주요 내부마케팅정책으로 보고, 이들 정책이 금융기관 종업원의 직무만족을 높이고, 나아가서는 고객지향성에 영향을 미칠 것이라는 전제로 실증분석을 하였다. 그 결과 내부마케팅정책 요인 중, 권한위임, 경영층지원, 보상제도는 직무만족에 유의한 영향을 미치고 있으나, 교육연수는 유의한 영향을 미치지 않는 것으로 나타났다. 또한 직무만족은 고객지향성에 유의한 영향을 미치며, 내부마케팅정책과 고객지향성에 매개효과가 있는 것으로 나타나고 있므므로, 금융기관의 내부마케팅 정책은 종업원의 직무만족과 고객지향성을 향상시키는 경영전략으로 필요하다는 시사점을 주고 있다.

• The Journal of Asian Finance, Economics and Business
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• 제9권9호
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• pp.205-216
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• 2022

This study investigates the effect of serv-qual and reputation on customer loyalty through the trust of deposit customers in Micro Finance Institutions. The population was deposit customers at BMT distributed into 5 provinces of the Special Region of Yogyakarta, and a survey was conducted from January 2021 to February 2022. The probability random sampling technique was used to select the final sample, and a total of 221 responses were collected using a questionnaire. Technical data analysis was done using the Structural Equation Modeling (SEM), supported by AMOS 22.0 program. The results showed that serv-qual and reputation have a positive and significant impact on the trust and loyalty of deposit customers at BMT. Customers positively and significantly impact the relationship between serv-qual and reputation on customer loyalty. The biggest contribution to loyalty was generated by the variable customer trust (0.399), followed by service quality (0.359) and reputation (0.166). Micro Finance Institution needs to improve the management of deposit customers by improving serv-qual, reputation, and customer trust and conduct comparative research between conventional financial institutions and other informal financial service institutions.

• 한국건설관리학회논문집
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• 제22권1호
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• pp.63-71
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• 2021

건설보증시장은 건설산업 및 건설시장의 변화에 영향을 받는 후방시장으로서의 특성을 갖고 있다. 최근 종합건설업체와 전문건설업체간의 업역 규제가 폐지되는 등 건설산업 생산체계의 대대적 개편이 추진됨에 따라 건설시장 뿐만 아니라 건설보증시장에도 큰 변화가 예상된다. 건설보증시장에는 현재 업역과 업종을 기반으로 구분된 종합·전문·기계설비의 3개 공제조합이 운영되고 있다. 업역이 폐지되고 나면 3개 공제조합 간 경쟁구조가 형성되는 등 건설보증시장에 여러 영향을 미칠 것이고, 따라서 시장 변화에 따라 건설보증기관의 역할에도 변화가 필요하다. 본 연구는 건설산업 생산체계 개편이 건설보증시장에 불러올 변화를 분석·예측하고, 건설보증시장에 미치는 파급효과를 분석하였다. '건설산업 생산체계 개편안'과 건설보증 관련 법령 및 제도· 정책, 건설 보증기관 관련 통계자료를 검토하여 건설보증시장의 현황을 파악하고, 3개 공제 조합원을 대상으로 설문조사를 수행하여 시장 참여자의 보증기관 이용 행태를 분석하였다. 생산체계 개편 후 보증시장 변화를 살펴보면, 기계설비 조합원의 타 보증기관 이용 의향이 가장 높으며, 종합과 전문 조합원은 경쟁 확대에도 불구하고 기존 공제조합을 이용, 타 이용기관을 중복으로 이용하는 조합원들이 많을 것으로 예상된다.

• The Journal of Asian Finance, Economics and Business
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• 제7권6호
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• pp.47-59
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• 2020

This paper intends to explore the relationship between financial inclusion and financial stability under the scope of Asian economies. The linkage will be thoroughly investigated with country-level and bank-level data of 42 countries in three separate years: 2011, 2014, and 2017. In this study, an inclusive financial system is assessed by two dimensions: usage of financial services and access to the financial system. Usage of financial services ranges from account to credit, savings and payment services. Access to financial system measures the financial outreach where individuals can use financial services. Meanwhile, financial stability, which proxied by Bank Z-score is regarded as the dependent variable. We apply fixed effects regression and random effects regression to capture the impacts of financial inclusion upon financial stability. To enhance the robustness of the model, the Feasible Generalized Least Squares (FGLS) regression is therefore adopted as the solution for the random effects regression. The empirical findings exhibit an overall weak positive influence of financial inclusion on financial stability. The research results also provide both financial institutions and governments with insightful information, which helps them to have an appropriate financial development strategy, improve the regulatory framework and consequently enhance financial stability for the whole system.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.821-832
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• 2021

Economic deprivation of households remains a significant economic issue in the world. Researchers have shown great concern in identifying crucial factors to enhance poor households' socio-economic performance. Therefore, this paper aims to develop a new conceptual framework to investigate the influence of different microfinance services on households' socioeconomic performance using moderated mediation analysis of various crucial factors. Focus-group interviews with managements of the microfinance institution, i.e. Amanah Ikhtiar Malaysia (AIM), and a systematic literature review were conducted for this purpose, and a new framework for the future study has been developed. The result from focus-group interviews and systematic literature review propose microfinance financial services, training programs, and business coaching as independent factors, whereas household socioeconomic performance as a dependent factor in the proposed model. Specifically, this study provides the direction to scholars to empirically test the direct relationship between financial services and household socioeconomic performance and the indirect relationship between training programs, business coaching, and household socioeconomic performance. Further, microfinance institutions' service efficiency is also included as a moderator that can strengthen microfinance services' effectiveness. The study also provides useful implications for policymakers, financial institutions, households, micro-enterprises, and researchers to better understand microfinance interventions and household economic mechanisms.

• 아태비즈니스연구
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• 제11권4호
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• pp.189-203
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• 2020

Purpose - This study aims in analyzing the dynamic relationship between household loans and housing prices according to the characteristics of depository institutions after the financial crisis, identifying the recent trends between them, and making policy suggestions for stabilizing house prices. Design/methodology/approach - The monthly data used in this study are household loans, household loan interest rates, and housing prices ranging from January 2012 to May 2020, and came from ECOS of the Bank of Korea and Liiv-on of Kookmin Bank. This study used vector auto-regression, generalized impulse response function, and forecast error variance decomposition with the data so as to yield analysis results. Findings - The analysis of this study no more shows that the household loan interest rates in both deposit banks and non-bank deposit institutions had statistically significant effects on housing prices. Also, unlike the previous studies, there was statistically significant bi-directional causality between housing prices and household loans in neither deposit banks nor non-bank deposit institutions. Rather, it was found that there is a unidirectional causality from housing prices to household loans in deposit banks, which is considered that housing prices have one-sided effects on household loans due to the overheated housing market after the financial crisis. Research implications or Originality - As a result, Korea's housing market is closely related to deposit banks, and housing prices are acting as more dominant information variables than interest rates or loans under the long-term low interest rate trend. Therefore, in order to stabilize housing prices, the housing supply must be continuously made so that everyone can enjoy housing services equally. In addition, the expansion and reinforcement of the social security net should be realized systematically so as to stop households from being troubled with the housing price decline.

• 융합보안논문지
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• 제8권4호
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• pp.9-19
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• 2008

2007년 1월 시행된 전자금융거래법에서는 전자금융거래의 안전성과 금융소비자 보호를 위하여 전자금융사고 발생시 금융회사에 무과실책임을 부여하였다. 그러나 금융범죄자에 의한 무권한 금융거래 또는 금융소비자의 도덕적 해이에 따른 금융거래가 발생하였을 경우, 사고 원인을 파악하거나 금융소비자의 고의 중과실 여부를 판단하기 어려운 정보의 비대칭 현상이 발생한다. 이와 같은 금융사고 위험을 예방 또는 차단하기 위하여 금융거래정보 통보제도의 개선과 금융거래 장소정보를 활용한 IT 컴플라이언스 기능을 강화함으로써 금융소비자를 보호할 수 있는 방안을 제시하고자 한다.

• 가정과삶의질연구
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• 제29권4호
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• pp.109-123
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• 2011

The importance of finance in our society is truly absolute, and the of financial consumers who cope with the financial environment is becoming. Recently, many authorities in Korea to perceive the absence of serious economic or financial consumer education in order to find a fundamental solution for such a phenomenon, there is a growing need to introduce financial consumer education. This study aims to review the comprehension power of finance among consumers are college students in this society the importance of finance is becoming greater, and to a way promote financial consumer education by analyzing the demand level for The main results obtained from the include the following. First, as a result of reviewing the characteristics of respondents, their average age was 21.8 years old, and on average they each had 4.16 credit cards. Most of them had no experience of receiving financial consumer education in their teenage years, and their interest level in investment was shown to be above average. Second, as a result of reviewing their comprehension power of finance, it was shown to be 64.10 points on average their comprehension of the income area was the highest, their comprehension money management was shown to be the lowest. Third, as a result of reviewing the perception level of the provision of financial consumer education, it was shown to be very low the perception level of on-line and off-line financial consumer education provided by the YMCA was shown to be the highest. Fourth, as a result of reviewing the level financial consumer education, it was shown to be very high. For the level for institutions financial consumer education, financial institutions the highest. For the level for the method of financial consumer education, respondents chose practical experience the most and education books the least. For the intention of participating in financial consumer education, most respondents that they would participate, and most of them answered that the starting period should be the teenage years and childhood Therefore, as a result, most university student's consumers have concerned on financial education and financial inportance, it need to educate for the university student's consumers, and it need to develop technical tools and contents for ficancial education.

• 한국경영과학회지
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• 제16권2호
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• pp.51-51
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• 1991

Recently financial institutions in Korea are experiencing an unfamiliar challenge in terms of their operational risk management due to the volatility of global financial market and the incessant development of new financial products. In this paper, we present an AHP(Analytic Hierarchy Process) model to evaluate the effectiveness of commercial softwares for risk management in banking. The AHP model considers software's performance. utility, serviceability and durability as major evaluation criteria. The weight of each criterion is generated by the questionnaire survey given to practitioners in risk management in domestic commercial banks.