• KSII Transactions on Internet and Information Systems (TIIS)
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• 제8권2호
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• pp.371-388
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• 2014

Cognitive Radio (CR) has been recently proposed as a promising technology to remedy the problems of spectrum scarcity and spectrum underutilization by enabling unlicensed users to opportunistically utilize temporally unused licensed spectrums in a cautious manner. In Cognitive Radio Ad Hoc Networks (CRAHNs), data routing is one of the most challenging tasks since the channel availability and node mobility are unpredictable. Moreover, the network performance is severely degraded due to large numbers of path failures. In this paper, we propose the Fault-Tolerant Cognitive Ad-hoc Routing Protocol (FTCARP) to provide fast and efficient route recovery in presence of path failures during data delivery in CRAHNs. The protocol exploits the joint path and spectrum diversity to offer reliable communication and efficient spectrum usage over the networks. In the proposed protocol, a backup path is utilized in case a failure occurs over a primary transmission route. Different cause of a path failure will be handled by different route recovery mechanism. The protocol performance is compared with that of the Dual Diversity Cognitive Ad-hoc Routing Protocol (D2CARP). The simulation results obviously prove that FTCARP outperforms D2CARP in terms of throughput, packet loss, end-to-end delay and jitter in the high path-failure rate CRAHNs.

• 한국정보처리학회:학술대회논문집
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• 한국정보처리학회 2016년도 춘계학술발표대회
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• pp.124-126
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• 2016

Successful deployment of the Software Defined Network (SDN) depends on its ability to cope up with network failures. There are various types of failures that may occur in an SDN. The most common are switch and link failures. It is necessary to recover the network from failures for a continuous service availability. But for the real-time services fast recovery from the failure is required to minimize the service disruption time. In the proposed work, we focused on minimizing the recovery time after the failure is detected. Once the failure is detected, the controller involvement is needed to dynamically reroute the failure disrupted flows from the failed component to an alternate path. The aim of the proposed scheme is to provide a traffic management scheme which can react to the dynamic network events by rapidly modifying the forwarding behavior of the switches for faster in-band network adaptability. The proposed scheme (1) Considers the shared data and control path delay (2) Optimally utilize the network resources (3) Eliminates the need of constant monitoring overhead at the controller which results into faster detouring and ultimately rapid recovery.

• 유통과학연구
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• 제3권1호
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• pp.23-42
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• 2005

The service offer expectation and the desire of customers to a large-sized rate influence store also increase as a result of such environmental change. the counter where research of a book was upgraded from differentiation pursuit by competition between business condition in business condition in the case of the domestic rate influence store which has put the focus on service strengthening The work shrine which cannot reach here the competition predominance in the domestic market it will be hard coming to secure, when environmental change of inside large-sized rate influence store industry is taken into consideration The research which tried to receive customer service failure recovery carried out actual proof analysis in the influence to which fair nature lateness of a customer attains to the re-purchase intention to this store of customer satisfaction and future by service recovery process for an object in the customer who held service failure recovery experience in the domestic large-sized rate influence store.

• 디지털산업정보학회논문지
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• 제5권4호
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• pp.51-59
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• 2009

Many failures are due to incorrectly programmed transactions and data entry errors. System failure causes the loss or corruption of the contents of volatile storage. Although global processing protects data values to detect direct or indirect information effluence, security environments are very important in the recovery management of heterogeneous systems. Although transaction can't control system fault, the restart for the system can cause information effluence by low bandwith. From various faults, it is not easy to maintain the consistency and security of data. This paper proposes recovery management protocols to assure global multilevel secure one-copy quasi-serializability in security environments of heterogeneous systems with replicated data and proves its correctness. The proposed secure protocols guarantee the reliability and security of system when the system fault is happened.

• 정보처리학회논문지A
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• 제8A권4호
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• pp.359-366
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• 2001

This paper overviews the design of SANique$^{TM}$ -a shred file system for Linux cluster based on SAN environment. SANique$^{TM}$ has the capability of transferring user data from network-attached SAN disks to client applcations directly without the control of centralized file server system. The paper also presents the characteristics of each SANique$^{TM}$ subsystem: CFM(Cluster File Manager), CVM(Cluster Volume Manager), CLM(Cluster Lock Manager), CBM(Cluster Buffer Manager) and CRM(Cluster Recovery Manager). Under the SANique$^{TM}$ design layout, then, the syndrome of '||'&'||'quot;split-brain'||'&'||'quot; in shared file system environments is described and defined. The work first generalizes and illustrates possible situations in each of which a shared file system environment may split into two or more pieces of separate brain. Finally, the work describes the SANique$^{TM}$ approach to the given "split-brain"problem using SAN disk named "split-brain" and develops the overall recovery procedure of shared file systems.

• 경영과정보연구
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• 제33권3호
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• pp.105-128
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• 2014

본 연구는 서비스 실패 상황에서 고객의 역할(관계의 질, 고객참여)이 회복공정성 지각에 따른 긍정적 감정, 회복과정에서의 접점만족, 회복만족에 어떤 영향력을 제공하면서 조절역할을 하는지 살펴보는 것이다. 기존의 서비스 실패와 회복에 대한 연구가 서비스 기업의 관점에서 제시되어 왔던 연구의 한계에서 벗어나 '고객의 역할(관계의 질, 고객참여)'이 서비스 실패와 회복에 이르는 과정에서 어떤 영향력을 제공하는지, 그리고 서비스 기업에게 어떤 완충역할을 할 수 있는지를 다차원적으로 살펴봄으로써 이론적, 실무적으로 의미있는 결과를 도출할 수 있을 것으로 판단된다.

• 한국식품영양학회지
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• 제24권3호
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• pp.329-339
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• 2011

The purpose of this study was to compare the effects of service failure magnitude on perceived justice, positive emotion, and revisit intention at restaurants between a collectivist culture(Korea) and an individualistic culture(United States). The results showed that the higher a customer's perception of service failure magnitude, the lower the perceived recovery justices in both cultures. The distributive, procedural, and interactional justices had a favorable effect on positive emotions in both cultures. Other findings revealed that interactional justice was the best predictor of revisit intention in Korea, while distributive justice was the best determinant of revisit intention in the United States. This research suggests that global restaurant managers need to understand how cultural orientation influences consumer perceptions of service failures in order to develop a highly targeted and effective service recovery.

• 한국IT서비스학회지
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• 제7권2호
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• pp.181-195
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• 2008

The rapid growth of mobile communication technology has provided the expansion of mobile internet services, particularly mobile realtime transaction takes much weight among mobile fields. There is an increasing demand for various mobile applications to process transactions in a mobile computing fields. Thus, During transmission in wireless networks a base station failure inevitably causes data loss of the base station buffer. It is required to compensate the loss for communication. The existing methods for a base station failure are not adequate because they all suffer from too much overhead and resolve only the link failure. In this paper, we study an efficient recovry systems for a mobile DBMS. We propose SLL (Segment Log List) that enables the mobile host to compensate data loss efficiently in the case of base station failure. In SLL, a base station deliveries an output information of data cells to a mobile host. when a base station fails, the mobile host can retransmit just next data cells. We also prove the efficiency of new method.

• 서비스연구
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• 제13권2호
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• pp.161-180
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• 2023

본 연구에서는 코로나19로 인한 비대면 소비 증가로 크게 성장한 온라인 음식 배달 서비스(Online food delivery service, OFDS)기업에서 제시하는 서비스 회복 방안에 대한 불공정 인식이 소비자의 실망감에 미치는 영향을 실증적으로 분석하였다. 본 연구는 공정성 이론(Justice theory)을 기반으로 하여, 공정성 인식의 하위요인으로 절차의 공정성, 상호작용의 공정성, 정보의 공정성, 분배의 공정성을 채택하였다. 더불어, 서비스 회복 실패에 따른 실망감으로 인한 부정적 구전행동 및 전환의도 간의 관계에서 세대별(MZ세대와 그 외 세대) 차이점을 살펴보았다. 본 연구모델의 실증분석을 위하여 미국 내 성인 소비자 250명을 대상으로 온라인 설문조사를 실시하였고, 분석 결과 서비스 회복 방안 중 절차의 공정성과 분배의 공정성에 대한 부정적 인식이 소비자 실망감에 정(+)의 영향을 미치는 것으로 나타났다. 또한, 서비스 회복 전략에 대한 불공정성 인식으로 인한 소비자의 실망감은 소비자의 부정적 구전행동과 전환 의도에 정(+)의 영향을 미치는 것으로 확인되었다. 본 연구는 서비스 회복 전략의 실패로 인한 소비자의 역기능적 행동(Dysfunctional behavior)을 검증함으로써 서비스 회복과정의 공정성 인식에 관한 새로운 관점을 제시하며 관련 연구의 범위를 확장하였다. 본 연구의 결과는 소비자의 이중 이탈을 방지하기 위한 온라인 음식 배달 서비스 기업의 실무 전략 수립의 기초자료로 활용될 것으로 기대된다.

• 한국산학기술학회논문지
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• 제22권6호
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• pp.385-397
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• 2021

본 연구는 국내 에스닉 푸드점 외식업의 실태와 서비스 실패, 회복, 외식 서비스품질이 고객만족과 재이용의도에 미치는 영향을 연구하고자 하였다. 본 연구는 에스닉 푸드점의 서비스 실패의 심각성과 통제성뿐만 아니라 서비스 품질의 관계의질, 즉 신뢰, 만족 및 충성도에 관련한 변수의 인과관계를 규명하여 서비스 품질에 대한 모형을 확장하였다는데 의의를 두었다. 그 결과, 서비스 실패를 경험하고 실패 상황의 심각성과 통제성을 인지한 고객에게 분배적 공정성을 최우선적으로 제시할 수 있는 전략을 수립하는 것이 중요하다는 것을 알 수 있다. 또한 본 연구가 현재 국내에서 운영하고 있는 외식업체를 대상으로 조사를 실시함으로써, 우리나라 외식관련업체 관리자들에게 실무적으로 도움이 될 수 있는 방안을 고려하여 외식업 서비스 실패 및 그 회복에 관한 유용한 정보를 제공, 보다 체계적인 사업계획을 수립, 고객관리의 실천과 이에 따른 이익창출에 도움이 될 것으로 사료된다. 현재 본 연구가 가지는 이점으로 불경기의 현 외식시장을 극복하고 더욱 성장하고 굳건히 자리 잡기 위해서 국내 외식업 호황과 서비스품질에 관한 실질적인 연구 자료가 필요한 시점이다.