• International Journal of Knowledge Content Development & Technology
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• v.5 no.1
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• pp.49-68
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• 2015

Given a query (a health question), retrieval of relevant frequently asked questions (FAQs) is essential as the FAQs provide both reliable and readable information to healthcare consumers. The retrieval requires the estimation of the semantic similarity between the query and each FAQ. The similarity estimation is challenging as semantic structures of Chinese healthcare FAQs are quite different from those of the FAQs in other domains. In this paper, we propose a conceptual model for Chinese healthcare FAQs, and based on the conceptual model, present a technique ECA that estimates conceptual similarities between FAQs. Empirical evaluation shows that ECA can help various kinds of retrievers to rank relevant FAQs significantly higher. We also make ECA online to provide services for FAQ retrievers.

• Journal of KIISE:Computing Practices and Letters
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• v.10 no.6
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• pp.529-536
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• 2004

The main idea of this paper is to combine position information in sentence and query type classification to make the documents ranking to query more accessible. First, the use of conceptual graphs for the representation of document contents In information retrieval is discussed. The method is based on well-known strategies of text comparison, such as Dice Coefficient, with position-based weighted term. Second, we introduce a method for learning query type classification that improves the ability to retrieve answers to questions from Question Answering system. Proposed methods employ naive bayes classification in machine learning fields. And, we used a collection of approximately 30,000 question-answer pairs for training, obtained from Frequently Asked Question(FAQ) files on various subjects. The evaluation on a set of queries from international TREC-9 question answering track shows that the method with machine learning outperforms the underline other systems in TREC-9 (0.29 for mean reciprocal rank and 55.1% for precision).

• KIISE Transactions on Computing Practices
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• v.21 no.2
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• pp.144-147
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• 2015

Question Answering (QA) services can provide exact answers to user questions written in natural language form. This research focuses on how to build a QA system for a specific domain area. Online and offline QA system architecture of targeted domain such as domain detection, question analysis, reasoning, information retrieval, filtering, answer extraction, re-ranking, and answer generation, as well as data preparation are presented herein. Test results with an official Frequently Asked Question (FAQ) set showed 68% accuracy of the top 1 and 77% accuracy of the top 5. The contribution of each part such as question analysis system, document search engine, knowledge graph engine and re-ranking module for achieving the final answer are also presented.