• 제목/요약/키워드: Experience Quality

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여성의 유산경험에 대한 현상학적 연구 (Women s Experience of Abortion : Phenomenological Perspectives)

  • 이경혜;고명숙
    • 대한간호학회지
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    • 제24권2호
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    • pp.157-174
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    • 1994
  • Women’s experience of abortion are not only widespread but also significant event in their lives. But this experience has not been a concern for professional care by health care providers, especially nurses. As professional nurses should have holistic approaches to clients, need to understand the lived experience of abortion from women’s perspectives. These Nurses must identify unique means for improving the quality of life of women. This study identified the meaning and structure of the lived experience of abortion. The participants were residents of Seoul and Kwang ju who were recruited through personal recommendation. Colaizzi’s method was used for the phenomenological analysis. The research question was aimed at revealing the covert meaning of abortion. The 14 women who had a spontaneous abortion and /or an artificial abortion and who argeed to participate in the study were informed of the purpose of the study, the possible risks and benefits of participation, the data generation method and they were assured of privacy and confidentiality. The investigator conducted in-depth unstructured interviews which were audiotaped with the permission of the participants. The investigator read the data repeatdly to identify and categorize themes and basic structural elements. Eight themes of abortion as experienced by these participants were : 1) complicated feelings about the anticipated abortion 2) feelings of fear and anxiety about the operation and complications 3) grieving related loss and injury 4) feelings of lonliness in perceiving no supportive person, 5) attributing the cause of the abortion to siginificant others or to self, 6) guilt feelings and resentment, 7) vacillating between regretting and not regretting, 8) struggling to a responsible person. Five basic structures identified were : 1) Complicated feelings 2) Feelings of loss and need for caring 3) Attributings to cause to significant others 4) Paradoxical emotion 5) Struggling to be a responsible being The significes of this study for nursing are : 1) It enables nurses and other health care providers understand more clearly the lived experience of abortion 2) It provides information which can be used in for women who experience abortion.

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Relationship between Perceived Health Status and Patient Satisfaction in Outpatient Settings - Korean National Health and Nutrition Examination Survey 2015

  • Park, Eun-Joo;Park, Seung-Guk;Kwon, Ji-Hye;Cheon, Seung-Won;Kim, Hyo-Eun;Yoo, Sun-Mi
    • 의료커뮤니케이션
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    • 제13권2호
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    • pp.159-166
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    • 2018
  • Background: It is important to investigate patient satisfaction to improve the quality of healthcare. Among the many factors that affect patient satisfaction, perceived health status has been considered as one of the major factors. Therefore, we investigated patient satisfaction through patient experience in outpatient settings according to perceived health status. Methods: This cross-sectional study using questionnaires of patient experience and perceived health status from the Korean National Health and Nutrition Examination Survey 2015 included 4267 people aged over 19 years who met the inclusion criteria. Perceived health status was classified into three: good, fair, and poor. Questions about patient experience consisted of four items: doctor spending enough time with patients, doctor providing easy-to-understand explanation, doctor giving opportunity to ask questions or raise concerns, and doctor involving patient in decisions about care or treatment. Patient experience was classified into two: satisfied and non-satisfied. A multivariate regression model was used to analyze the data. Results: In the good perceived health status group, level of satisfaction was 79.2%, 88.5%, 83.3% and 87.2%, respectively for the four items targeting patient experience. In the poor group, level of satisfaction was 76%, 84.9%, 79.5%, and 83.1%, respectively for the four items. In multivariate logistic regression analyses, the odds ratios of good perceived health status group were 1.775 (1.347-2.338), 1.946 (1.356-2.793), 1.652 (1.218-2.240), and 1.665 (1.193-2.323) compared with the poor group. Conclusion: Perceived health status is associated with patient satisfaction. In particular, the better the perceived health status, the better the patient satisfaction through patient experience.

애니메이션 <나타요해>에서의 롱 테이크 장면 연구 : 감정반응을 중심으로 (A Study on Long-take in Animation : Focused on Emotional Responses)

  • 우잉;장욱상
    • 한국콘텐츠학회논문지
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    • 제22권1호
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    • pp.126-137
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    • 2022
  • 우수한 애니메이션 영화의 생명력과 매력은 관객에게 제공되는 미학적, 정서적 공감대 형성과 장면의 구도, 그 중에서도 어떻게 롱 테이크샷을 유연하게 사용하느냐에 따라 크게 좌우된다. 이를 통해 애니메이션과 관객 사이에 진정한 공감대 형성이 이루어지게 된다. 본 논문은 애니메이션에 사용되는 롱 테이크의 정적 레이아웃과 동적 레이아웃의 화면 특징 및 차이점을 연구하고, 관객이 애니메이션을 관람한 후에 느끼는 감정에 대해 연구한 감정반응 이론의 다양한 사례 연구로 구성되어 있다. 또한 장편 애니메이션 '나타요해'의 장면 분석과 함께 애니메이션을 감상한 관객이 만들어내는 감정의 변화를 살펴본다. 논문의 말미에는 애니메이션에서 롱 테이크와 애니메이션 제작자 간 정서적 체험 관계와 애니메이션 롱 테이크가 어떻게 관객의 미적 감각과 감정 체험을 자극하는지 정리했다. 이를 통해 제작자들이 향후 애니메이션 연구에 참고가 되어 관객에게 양질의 애니메이션 작품을 제공할 것으로 기대된다.

중소기업의 해외마케팅에서 고객경험이 수출성과에 미치는 영향: 인적접촉과 민첩성의 조절효과 (The Effect of Customer Experience on Export Performance in Overseas Marketing of SMEs: Moderating Effects of the Personal Contacts and Agility)

  • 안세화
    • 무역학회지
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    • 제47권5호
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    • pp.253-272
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    • 2022
  • As the digital era accelerates, traditional perspectives have limitations in explaining the success or failure of export performance. The purpose of this study is to analyze new factors affecting export performance from the perspective of customer experience, which has emerged as an important factor in securing a competitive advantage and generating organizational performance. After deriving hypotheses based on literature review and discussion, a research model is designed in which three factors of customer experience such as understanding customer's objectives, customer value creation capability, and customer journey management are the antecedents, and export performance is the dependent variable. This model also includes organizational agility and personal contact as the moderating variables. To verify the hypotheses, multiple regression analysis was conducted on the collected data drawn from 198 SME exporters. According to the analysis results, it was found that all three antecedents positively affected export performance. In particular, the organizational agility and personal contact were confirmed to have a moderating effect that creates better export performance by interacting with customer value creation capability. The theoretical significance of this study is to find that effective customer experience management can be a key factor in creating export performance. The results suggest that checking the overall customer journey, exporters should select and intervene to intensively manage key touch points that can have a decisive impact on the quality of customer experience. At the end of the paper, practical implications to be considered in creating export performance through effective customer experience management are presented.

메타버스 패션쇼 이용자 경험 평가에 관한 근거 이론 연구 - 번 슈미트의 체험 마케팅을 중심으로 - (An Analysis of User Experience of Metaverse Fashion Shows Based on Grounded Theory - Focusing on Schmitt's Experiential Marketing -)

  • 이민지;이정민;신은정
    • 한국의류산업학회지
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    • 제25권5호
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    • pp.578-592
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    • 2023
  • This study identified and evaluated by deriving and categorizing concepts related to the user experience of metaverse fashion shows using grounded theory, which is a qualitative research method. Based on experiential marketing theory, in-depth interviews were conducted for 14 days with 14 males and females in their 20s and 30s. The research results and contents are as follows: The causal condition was the purpose of using metaverse fashion shows, and the action/interaction strategy caused by such a case was found to be establishing a system for metaverse fashion shows and promoting a positive brand image. The results included content evaluation of satisfaction, normal, or dissatisfaction. The contextual condition was a change in the form of consumption that emphasized experience, while the interventional condition was psychological distance. Based on this, the core category was defined as "consumption patterns that emphasized the purpose of use and experience affects the metaverse fashion shows and psychological distance appeared as a user experience evaluation through the establishment of a system of metaverse fashion shows and the promotion of a positive brand image". User types were classified as active or passive. Active users have the autonomy to select content according to their individual preferences, and accordingly, their experience preference tends to change. In contrast, passive users' preference for the technical quality of content is relatively low, but they have a high concentration of content diversity and audio-visual interest elements.

해양레저스포츠 체험센터의 안전교육이 응급처치 대처능력 및 체험만족도에 관한 구조적 관계 모형 (Model for the Structural Relationships of Safety Education by a Marine Leisure Sports Experience Center to First-Aid Coping Skills and Experience Satisfaction)

  • 최미영;문태영
    • 한국산학기술학회논문지
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    • 제20권2호
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    • pp.552-561
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    • 2019
  • 본 연구에서는 해양 레저스포츠 체험센터가 제공하는 안전교육과 응급처치 대처능력, 체험만족도에 관한 구조적 관계 모형 검증을 규명하기 위하여 K도 S시에 위치한 해양레저스포츠 체험센터를 이용하는 남녀 307명을 대상으로 조사하였다. 자료수집기간은 지난해 6월 15일부터 8월 30일까지 조사를 받았다. 수집된 데이터는 SPSS/PC+ 20.0 및 Amos 16.0에 의해 통계적으로 분석되었다. 연구결과는 다음과 같다. 첫째, 해양레저스포츠 체험센터가 제공하는 안전교육이 응급처치 대처능력에 영향을 미치는 것으로 나타났다(t=3.425, p<.001). 둘째, 해양레저스포츠 체험센터의 안전교육은 체험 만족도에 영향을 미치는 것으로 나타났다(t=3.751, p<.001). 셋째, 해양레저스포츠 체험센터의 응급처치 대처능력은 체험 만족도에 영향을 미치는 것으로 나타났다(t=6.781, p<.001). 본 연구의 가설 검정을 위한 측정모형은 적합지수 .90이상으로 적합한 것으로 나타났다(GFI=.978, NFI=993, CFI=984). 이러한 연구 결과를 감안할 때, 해양 레저스포츠 체험센터를 이용하는 고객들은 의무적으로 안전교육을 받아야 해양 레저스포츠를 보다 안전하게 즐길 수 있고, 삶의 질을 높일 수 있기 때문에 안전교육 확대가 필요할 것으로 사료된다.

치과위생사의 근로생활의 질(QWL)에 관한 연구 (A study of quality of working life to dental hygienist's)

  • 오혜승;김은희
    • 한국치위생학회지
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    • 제10권2호
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    • pp.375-392
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    • 2010
  • Objectives : Dental hygienist's work satisfaction and stress affect the overall quality of work life(QWL). Therefore, this research is intended to suggest fundamental data to improve QWL by finding out characteristics of each work satisfaction and stress element. To this end, a total of 327 dental hygienists working at general hospitals, university hospitals, dental hospitals and dental clinics across Seoul, Gyeonggi and Incheon were surveyed. Results of survey are as follows. Methods : The collected data were analyzed by using an SPSS 12.0 statistical program, obtaining the following results. The collected data conducted a questionnaire survey for 327 dental hygienists who work at the hospitals, university hospitals, dental hospitals, and dental clinics located at Seoul, Gyeonggi-do, and Incheon district from January until March, 2009, and drew the conclusions as follows. Result : 1. Demographic characteristics, income from 1.5 to 1.99 million were the whole lot, more than 2 million to less than 1.5 million was similar. Marital status Married Unmarried higher than the atheist religion, Christianity, Catholicism, Buddhism, and other, respectively. Classification by level of education in the college graduate, university graduate, graduate diploma, respectively. 2. Are working in a job-related characteristics of dentistry, dental hospital, general and university hospital, respectively. The making in position, Mount, contractor, responsible, senior, was an intern in the order. The five-day workweek whether working at night and is not going to care whether the conduct was similar. Classification of working hours and 8 hours, 8 hours, 8 hours or less orderly, and total of less than 1-3 years of clinical experience, 5 years, less than one year, less than 3-5 years, respectively. 3. There comes out a significant difference according to age, income, position, gross clinical experience, and whether to put night shift into practice in job stability in terms of the quality subsequent to general characteristics(p<.05). 4. There comes out a significant difference according to marital status, one's place of work, position, whether to put a five-day workweek into practice in work environment and benefits package in terms of the quality subsequent to general characteristics (p<.05). 5. There comes out a significant difference according to age, marital status, income, position, and gross clinical experience in education & training and benefits packages in terms of the quality subsequent to general characteristics(p<.05). 6. There comes out a significant difference according to whether to put night medical treatment into practice in social usefulness in terms of the quality subsequent to general characteristics(p<.05). 7. There comes out a significant difference according to marital status, income, one's place of work, gross clinical experience, work hours, and whether to put a five-day workweek into practice in leisure activity in terms of the quality subsequent to general characteristics(p<.05). 8. There comes out a significant difference according to income, one's place of work, and position in wage level in terms of the quality subsequent to general characteristics(p<.05). 9. There was no significant difference in all items related to human relations and free communication in terms of the quality subsequent to general characteristics(p>.05). Conclusions : It is necessary to analyze factors related to work satisfaction and stress in order to improve dental hygienist's quality of work life. Hospitals must support them systematically and institutionally and related organizations must conduct practical research.

소방공무원의 수면의 질에 대한 영향요인 (Factors Affecting Sleep Quality of Firefighters)

  • 오진욱;고미애;송후림;홍민하;김현수;김우정
    • 정신신체의학
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    • 제26권1호
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    • pp.19-25
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    • 2018
  • 연구목적 소방공무원은 업무의 특수성으로 인해 충격적인 사건에의 잦은 노출, 업무 시 높은 긴장감, 교대근무 등을 경험하게 되며, 불면을 호소하는 비율도 일반 인구에 비해 높은 편이다. 소방공무원의 수면의 질은 개인적인 삶의 만족도에 영향을 줄 뿐만 아니라, 국민의 안전을 위한 업무수행에도 영향을 미칠 수 있다. 소방공무원의 수면의 질 개선을 위해, 수면에 영향을 미치는 요소를 알아보고자 하였다. 방 법 서울 및 경기 지역 3개 소방서에 120부의 설문조사지를 인편으로 전달 후, 서면 동의를 받고 설문을 시행했으며, 93부의 설문지를 수거하였다. 소방공무원을 대상으로 알코올 사용, 흡연 여부, 교대근무, 사회경제적 상태, 정신과적 치료 과거력 등을 조사했으며 수면의 질, 우울감, 불안감, 충격적인 외상의 경험 및 직무 관련 스트레스에 대해 자가보고식 설문을 시행하였다. 수면의 질에 따라 소방공무원을 두 그룹으로 나누어서 조사된 각 변수들을 비교하고, 그 결과에 따라 로지스틱 회귀분석을 실시하였다. 결 과 수면의 질이 불량한 군에서 현재 알코올 사용, 우울감, 불안감 및 충격적인 사건의 경험이 유의하게 높게 나타났으며, 다변량분석을 통해 현재 알코올 사용이 수면에 유의한 영향을 주는 요소로 나타났다(Crude odds ratio=3.707, 95% confidence interval=1.288-10.672, p=0.015 ; Adjusted odds ratio=3.288, 95% confidence interval=1.011-10.694, p=0.048). 결 론 알코올 사용, 우울감, 불안감, 충격적인 사건의 경험이 수면의 질에 각각 영향을 미치는 것으로 나타났으며, 개별적 연관이 있는 요인들을 함께 고려했을 때 현재 알코올 사용 여부가 수면에 질에 유의한 영향을 주는 것으로 나타났다. 소방공무원의 수면의 질 개선을 위해서는, 알코올 사용에 대한 평가, 알코올 사용으로 인한 수면의 질 저하에 대한 교육, 알코올 사용을 줄이기 위한 구체적인 방안들을 마련하는 것이 필요할 것으로 보인다.

창업교육과 멘토링이 창업의지에 미치는 영향 - 자기효능감과 회복탄력성의 매개효과를 중심으로 - (The Influence of Education and Mentoring of Entrepreneurship on the Intentions of Business Start-Up - Focusing on Self-Efficacy and Resilience -)

  • 김영태
    • 벤처혁신연구
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    • 제3권1호
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    • pp.1-26
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    • 2020
  • 본 연구는 창업교육과 멘토링이 창업의지에 미치는 영향을 알아보고, 자기효능감과 회복탄력성이 이들 간에 매개역할을 하는지를 실증적인 분석을 통하여 검증하였다. 이 연구의 표본은 20대에서 50대까지의 예비창업자(창업 3년 이내 포함) 178명이며 온라인 설문 조사를 실시하였다. 결과분석은 통계 패키지 프로그램(IBM SPSS Statistics 21.0)을 이용하였다. 요인분석, 상관관계 분석 및 가설검증을 위한 회귀분석을 실시하였다. 실증적 연구 분석결과 나타난 주요 발견사항은 다음과 같다. 첫째, 창업교육과 멘토링은 창업의지에 긍정적인 영향을 미치는 것으로 확인되었다. 둘째, 자기효능감과 회복탄력성은 창업의지에 긍정적인 영향을 미치는 것으로 조사되었다. 셋째, 창업교육과 멘토링은 자기효능감과 회복탄력성에 긍정적인 영향을 미치는 것으로 조사되었다. 넷째, 자기효능감과 회복탄력성은 창업교육과 멘토링이 창업의지에 영향을 미칠 때 매개역할을 한 것으로 검증되었다. 이러한 연구결과는 예비창업자의 창업의지를 향상하는데 창업교육과 멘토링이 주요 역할을 한다는 선행연구를 지지하는 것을 확인하였고, 예비창업자들의 창업의지를 촉진하기 위한 선행변수로서 창업교육과 멘토링의 중요성을 입증하였다. 또한 선행연구에서 조사된 자기효능감이 창업의지에 매개역할을 한다는 사실을 확인하였다. 특히, 매개변수로 선정한 회복탄력성은 교육학과 심리학에서 주로 연구되던 변수로서 창업교육 및 멘토링과 창업의지간에 매개역할을 한다는 사실을 검증하였다는 점에서 본 연구의 의의가 있었다.

패션 교육 서비스 품질에 관한 이론적 고찰 (Theoretical Examination of the Quality of Fashion Education Services)

  • 장경혜
    • 한국의상디자인학회지
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    • 제4권1호
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    • pp.131-141
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    • 2002
  • The present study, first, reviews theoretically previous studies about the concept and quality of services as well as tools to measure the quality. Second, it reviews theoretically previous studies about the concept and quality of special services as well as tools to measure the quality. According to the results of reviewing previous studies on service quality, it is considered that the variance among several researchers concerning the measurements of service quality is affected significantly by factors such as the procedures of data collection and analyses utilized in the studies. In addition, the fact that dimensions are different, or some dimensions are not independent, is highly likely to be based on the unique characteristics of business categories, in addition to research procedures. Accordingly, when measuring service quality in future studies, it may be desirable to adapt measuring tools partially for the characteristics of each service category, and to generalize the adjusted tools over the specific category. Especially studies on the quality of special service have been carried out in limited scope so far. Thus, it is required to develop and refine comprehensive and appropriate criteria and detailed questions to measure the quality of fashion education service. Furthermore, studies are necessary with regard to relations among relevant factors such as customers' satisfaction and perception on education service quality after they experience the services.

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