• The Journal of the Korea Contents Association
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• v.17 no.3
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• pp.359-369
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• 2017

The purpose of this study was to examine whether the effect of feedback would mask the performance differences that would result from different incentive pay distribution. Five critical service behaviors were identified and measured daily at a gas station located in Seoul. Participants were 5 employees working at the gas station. Independent variables were the types of incentive distribution and feedback. After baseline (A), equally-distributed group incentive condition (B) was introduced, and individual incentive condition (C) was introduced in the next phase. Then, after the withdrawal condition (A'), equally-distributed group incentive with feedback condition (B') was introduced and finally, the individual incentive with feedback condition (C') was introduced. The results suggested that all employees showed higher work performance under individual incentive than equally-distributed group incentive system when feedback were not delivered. However, there was no difference in work performance between two incentive conditions in the phases in which feedback were delivered. These findings suggest that feedback can reduce performance differences between equally-distributed group incentives and individual incentives.

• The Journal of the Korea Contents Association
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• v.19 no.11
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• pp.1-11
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• 2019

The purpose of this study is to examine the effects of different group incentive type on performance under two types of interdependence in a task structure. One hundred twenty college and graduate students were recruited and asked to perform group typing task. Each typing groups organized three members. Participants were randomly assigned to one of four experimental conditions: equally-distributed incentive and differentially-distributed under two different task interdependence. In this study, the dependent variable was the number of correctly typed characters. We found the significant interaction effects between group incentive type and task interdependence. Specifically, under interdependent task, the work performance of participants in equally-distributed group incentive condition was higher than the performance in differentially-distributed group incentive condition.