• 한국안전학회지
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• 제25권4호
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• pp.76-83
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• 2010

As one of crucial industries, the service industry occupies a large part of economy in Korea poor in natural resources. However, prevention of industrial disasters has been promoted mainly in manufacturing and construction industries where the frequencies of such disasters and victims are high. Research on the evaluation of workplace safety climate has been conducted centering on traditional industries like manufacturing and construction, and few studies have been made for service businesses. The objective of this study was to evaluate workplace safety climate perceived in the field by workers engaged in service businesses and to contribute to the establishment of industrial safety and health policies in consideration of the characteristics of each business category. Using research variables safety knowledge, safety attitude, safety motivation, safety participation, safety compliance, and safeness of work environment, we evaluated comprehensive workplace safety climate based on the causal relations among the variables. In the results of analyzing data from a questionnaire survey of service business employees, statistically significant effect relations among the variables were identified, and the fitness of the model with approved reliability and validity was verified.

• 품질경영학회지
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• 제22권2호
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• pp.98-108
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• 1994

Under the competitive environment of shipping industry, the improvement of the quality of shipping service could be one of the most important factors to be considered in the recent shipping industry. However, there has been little study on the clear concept of the service quality in the shipping so far. The subject of this study is to define the concept of the service quality in the shipping by way of making investigation into the related precedent literatures studied. The quality of service is recognized in general as a degree of gap between the customer's expectation and the perception. Therefore the service quality of shipping could be measured by evaluating the gaps between shipper's expectation and performance of shipping service. If the determinants of the service quality in the shipping are proved, and the discrepancies of expectations and perception between the shipping company and the shipper could be clarified, such a result would be an useful help to establish marketing strategy.

• 벤처창업연구
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• 제7권2호
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• pp.77-90
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• 2012

서비스산업이 국가경제에 미치는 영향이 커지고 국내 GDP비중과 고용비중에 미치는 영향이 지속적으로 증가함에 따라 2006년 12월에 정부가 서비스산업의 경쟁력을 강화시키기 위한 종합대책을 발표하였다. 이와 같이 서비스산업의 경쟁력을 제고시키기 위한 정부의 노력이 강화되고 있는 이 시점에서 서비스품질 평가에 관한 주제는 시사하는 바가 크다. 이러한 서비스품질 평가는 서비스산업의 생존과 수익성에 지대한 영향을 미치므로 서비스품질에 대한 객관적인 평가문제는 매우 중요하다. 따라서 본 연구의 목적은 주관적 환경에서 주관성을 고려하여 서비스품질을 평가하고, 평가결과에 대한 객관성을 보장하기 위하여 퍼지이론과 AHP모형을 이용한 통합모형을 개발하였고, 이는 서비스산업 경쟁력 제고뿐만 아니라 효과적인 의사결정 수립에 도움을 줄 것으로 사료된다.

• 한국인터넷방송통신학회논문지
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• 제19권5호
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• pp.195-203
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• 2019

본 논문에서는 서비스업 근로자들의 긍정심리자본이 서비스업 근로자들 개인의 완벽주의와 역할갈등을 통해 서비스 성과에 어떻게 미치는 지에 관하여 연구하였다. 이는 기존 서비스업 근로자들이 겪고 있는 감정노동이나 업무 스트레스 등의 문제점들을 실제적인 해결방안을 제시하고자 서비스업 근로자를 중심으로 분석하였다. 연구결과 긍정심리자본 요인 중 자기효능감과 희망, 복원력은 완벽주의와 역할갈등에 영향을 미치는 것으로 나타났으며, 낙관성만 아무런 영향을 미치지 않는 것으로 나타났다. 본 연구를 토대로 서비스업 근로자들이 가지는 실태와 문제점에 대해서 알 수 있었으며, 좀 더 나은 서비스를 제공받기 위해서는 서비스업 근로자들의 근로 환경적인 부분들을 개선 및 지원 해야 할 것으로 보여진다. 다시 말해 이러한 결과는 서비스업 근로자들의 자기효능감을 높이고 복원력을 증진 시켜야 한다는 것에 대한 부분을 의미하는 결과로 보여지며, 서비스업 관련자들이나 관련 기관에 기초자료로 제공하고자 한다.

• 한국안전학회지
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• 제32권3호
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• pp.90-98
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• 2017

The purpose of this study was to examine the effect of employment type(direct employment, dispatch and service supplier) on risk factor exposure, health and satisfaction. The data of the 4th wave of Korean Working Conditions Survey (KWCS) conducted by Korea Occupational Safety and Health Agency (KOSHA) in South Korea was used. Business support service industry and manufacturing industry were selected as appropriate industries for analysis. In the final analysis, 5,865 in the manufacturing industry and 1,361 in the service support industry were included. Various variables related risk, safety, satisfaction and health such as risk factor exposure, MSDs exposure, work environment satisfaction, injury probability, dangerous work, workload, physical health problem, perceived health, positive emotions, stress, participation for decision making and experience of accident/disease were analyzed and company size and age was controled. An ANCOVA was conducted to identify significant mean differences of risk, safety, satisfaction and health related variables among direct employed workers, dispatch and service supplier workers. The results showed that all the variables except stress showed a significant difference depending on employment type in the service supply industry. In the manufacturing industry, there were significant difference in the risk factor exposure, MSDs exposure, work environment satisfaction, workload, physical health problem, perceived health, and participation depending on employment type. These results indicated that the risks are unloaded to subcontract and outsourcing company workers. Based on these results, the implications of this study and suggestions for future research were discussed.

• 한국항만경제학회:학술대회논문집
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• 한국항만경제학회 2007년도 정책세미나 및 국제학술대회
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• pp.37-50
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• 2007

Taking advantage of geographical position of Korea located on the main route of world-wide service, Port Logistics Industry can be strategic industry which secures international competitiveness necessary for Korea to be hub of Northeast Asian's logistics. Along with the advent of super large container vessel, world ports environment changed from "milkway" type, which means vessel calls every port for service to "Hub & Spoke" type, which means vessel calls regional central port and feeder service for the rest ports. As environment changes, regional ports in Northeast Asia are competing each other tougher and tougher and introducing or developing port logistics information system based on state-of-the-art technology in order to adapt themselves to new environment, thus to be Hub port. Taking this situation into consideration, we want to define clearly the meaning and scope of port logistics IT and review the global trend of port logistics IT. Finally we want to find future development of port logistics IT which we have to achieve.

• 한국실내디자인학회논문집
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• 제20권1호
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• pp.43-50
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• 2011

According to the recent expansion of Trade Shows within the government's policy in exhibition industry, studies about the trade shows needs to be focused more on the attendees related to the environment. In most of the researches related to this topic until now had been biased in terms of economic benefits and the standpoint of organizers. Considering that this study is to improve environment of Trade Shows from an attendees' point of view as an attempt to apply the concept of Service Design which is the activity of planning and organizing people, infrastructure, communication and material components of a service. It is about the idea of bringing service design principles to services in Trade Shows. Good design process brings in a good understanding of the context : understanding the environment and redefining problems from the standpoint of attendees, in order to improve its quality, the interaction between service provider and attendees and the attendees' experience.

• International journal of advanced smart convergence
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• 제9권4호
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• pp.149-155
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• 2020

In the software industry of Korean Small and Medium-sized Enterprise(SME)s, the development process is often not mature. This may lead to failures in quality control and output management. As a result, the quality of the software can be degraded. To solve the problem, the software visualization technique, which is from the National IT Industry Promotion Agency Software Engineering Center can be applied. We have experienced with mentoring not only the visualization of software development process, but also various visualization process of SMEs. However, the existing software visualization method was difficult to install environment and its time cost was high. This paper proposes a software visualization environment through a cloud service along with a case of building a software visualization environment. We expect that this method will make it easier to build a visualization environment and improve the quality of SME software.

• 산업경영시스템학회지
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• 제42권3호
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• pp.131-141
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• 2019

Recently the business environment surrounding the financial investment industry is changing rapidly, and the demands of customers (diversity and the cycle of change etc.) are getting shorter. In this context, it can be said that companies are forced to adopt an agile management environment. In particular, non-face-to-face channels, including MTS, is adopting the agile system into the digital finance sector from a company-wide and strategic perspective. This study analyzed the effects of MTS services' environment quality on customer satisfaction and continuous intention to use for MTS users who are rapidly increasing under the agile management environment in the financial investment industry. This study surveyed the quality of service environment (accessibility, convenience, design, security), customer satisfaction, and continuous intention to use for 350 MTS users. First, accessibility, convenience, and security of MTS service environment quality had a positive effect on customer satisfaction, and design was rejected Second, customer satisfaction has a positive effect on continuous intention to use. Third, convenience and security of MTS service environment quality have positive effects on continuous intention to use, and accessibility and design were rejected. The results of this study, together with demographic analysis, are expected to provide useful implications for MTS activation studies and securities firms' strategies.

• 디지털산업정보학회논문지
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• 제11권1호
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• pp.69-78
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• 2015

Internet of Things(IoT) is electronic devices and household appliances use wireless sensor network in environment of high speed wireless network and LTE mobile service. The combination of the development of Internet and wireless network led to development of new forms of service such as electronic devices and household appliances can connect to the Internet through various sensors and online servers such as a Home Network. Even though Internet of Things is useful, there are problems in Internet of Things. In environment of Internet of Things, information leakage could happens by illegal eavesdropping and spoofing. Also illegal devices of wireless communication interference can cause interfere in Internet of things service, physical damage and denial of service by modulation of data and sensor. In this thesis, it will analyze security threats and security vulnerability in environment of mobile services and smart household appliances, then it will suggest plan. To solve security issues, it is important that IT and RFID sensor related companies realize importance of security environment rather than focus on making profit. It is important to develop the standardized security model that applies to the Internet of Things by security-related packages, standard certification system and strong encrypted authentication.