• Korean Management Science Review
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• v.31 no.4
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• pp.135-150
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• 2014

This paper analyzes the operational efficiency of 91 individual retail stores in Seoul by a two-step procedure. In the first step, a data envelopment analysis (DEA) model is used to identify the efficiency scores. Three inputs (store size, number of items, and number of employees) and two outputs (sales and number of customers) are used for the efficiency measurement. In the second step, a Tobit regression model is used to identify the drivers of efficiency. DEA efficiency scores are used to test hypotheses on the impact of five independent variables, namely store age, number of items per store size, number of items per employee, trade area index, and number of competitors. Results of the Tobit analysis show that number of items per store size, number of items per employee, and number of competitors play a significant role in influencing the operational efficiency of retail stores. Managerial implications of the study are discussed.

• Knowledge Management Research
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• v.13 no.3
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• pp.55-77
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• 2012

Selecting promising technology is becoming more and more difficult due to the increased number and complexity. In this study, we propose hybrid AHP/DEA-AR method and hybrid AHP/DEA-AR-G method to evaluate efficiency of technology alternatives based on ordinal rating data collected through survey to technology experts in a certain field and select efficient technology alternative as promising technology. The proposed method normalizes rating data and uses AHP to derive weights to improve the credibility of analysis, then in order to avoid basic DEA models' problems, use DEA-AR and DEA-AR-G to evaluate efficiency of technology alternatives. In this study, we applied the proposed methods to clean technology and compared with the basic DEA models. According to the result of the comparison, we can find that the both proposed methods are excellent in confirming most efficient technology, and hybrid AHP/DEA-AR method is much easier to use in the process of technology selection.

• Knowledge Management Research
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• v.15 no.2
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• pp.147-164
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• 2014

This paper investigated the efficiency of automobile firms by using several non-parametric approaches. First, using Data Envelopment Analysis (DEA), the paper has investigated the critical factors that determine the relative efficiency of management performance in automobile companies. Second, we examined how the firm size impact on the difference of this efficiency by using Kruskl-Wallis Test. Third, by using Mann-whitney test, we also investigated the difference of the efficiency accoss existence of technological innovation activity. Finally, the paper explored the relationship between technological innovation and management efficiency by using logistic regression model. The findings of this study provided practical information for inefficient automobile firms to find benchmarking firms and strategic position to improve their efficiency. The result also provided theoretical and methodological implications for those who explore factors affecting management efficiencies. Future research directions with the limitation of the study are discussed.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• v.2
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• pp.129-133
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• 2006

모든 조직들은 자신들의 업무관행이나 운영전략 등의 개선을 통한 조직효율성의 재고를 위해 다양한 노력들을 기울이고 있다. 해운항만산업의 첨두에 있는 컨테이너 터미널의 경우도 예외가 아니며, 이러한 목적을 위해 벤치마킹기법이 사용될 수 있다. 벤치마킹 기법은 자신들 내면을 파악한 후 동종업계의 최고업무처리관행(best practices)조직을 참조하여 자신들의 업무 효율성을 향상시키는 방법이다. 국내 컨테이너항만의 후발주자이면서, 물동량의 증가율도 높지 않아 지역민이나 전 국민의 우려대상이 되고 있는 광양항도 다양한 방법을 사용한 발전을 모색해야만 하며, 이러한 방법적용을 위해 대표적으로 사용할 수 있는 것이 자료포괄분석법(data envelopment analysis, DEA)이다. 본 연구는 부산항과 광양항에 있는 중소형 9개 터미널의 1999${\sim}$2004년간의 4년자료를 통해 광양항 컨테이너터미널의 문제점과 그 원인을 살펴보고, 벤치마킹기법을 이용해 이를 개선하기 위한 행동방안을 간략히 제시해본다. 추후에는 최근의 다양한 변수와 국내외의 다양한 대상을 통한 더욱 엄밀한 분석을 수행해야 할 것이다.

• Korean Security Journal
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• no.5
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• pp.109-130
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• 2002

As proceeding Munmin and Kukmin's government, it is to bring in regionalism of genernal public administration and police administration, specialization, efficiency issue, demand inventing of audit technique to meet this trends. Especially, according to supporting qualitative improvement of the audit, its environment faced that orienting performance audit emphasis on not the legality but the efficiency more systematic and scientific theory or technique. In order to attain police audit's efficiency through performance audit, this study discussed that scientific management techniques should be applied police audit. Accordingly, the primary purpose of this study is to apply public audit to scientific management technique, bring to light limits in public sector(especially, police sector). To be efficiency audit(namely, performance audit), 1) OR techniques are explained linear programming, network modeling, PERT/CPM, queuing matrix model, simulation, 2) Statistical analysis methods are argued delphi technique, data envelopment analysis(DEA), analytic hierarchical process(AHP), time series analysis models etc.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.1
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• pp.188-197
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• 2012

DEA 모델중 널리 사용되는 교차평가모델(cross efficiency model)은 가중치에 제한을 두지 않고 어떤 특정분야에 탁월한 성과를 내는 DMU(Decision Making Unit)보다는 보다 전반적인 분야에서 두각을 나타내는 DMU를 선발함으로써 많은 연구자들이 DEA문헌에서 적용하여 왔다. 본 연구에서는 이러한 교차평가모델이 실제에 있어서는 암묵적으로 고정 가중치를 사용한다는 것과 동일한 결과를 나타낸다는 것을 분석적으로 밝혔다(one input, multi output case). 또한 multi-input, multi-output case의 경우에도 overall performer의 cluster에 근접한 대다수 DMU의 경우에는 고정 가중치를 사용한 경우와 거의 차이가 없음을 보였다. 교차평가 모델에 적용된 변수의 가중치를 보다 명확히 함으로써 연구자들이 모델의 평가결과를 이해하는데 도움이 될 수 있을 것이다. 또한 교차 평가의 가중치 도식을 더 명확히 보여주기 위해 biplot을 제안한다.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.3
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• pp.8-16
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• 2008

Mail centers play an important role such as sorting and transporting postal items in the process of postal logistics. Therefore, there is need of efficiency measurement of the facilities to reduce the inefficiency of factors. But only few attempts have so far been made at measuring the efficiency of postal logistics hubs. The purpose of this paper is to make a reasonable suggestion for the improvement of inefficient mail centers. So this study found the efficient mail centers and inefficient mail centers using data envelopment analysis(DEA) and compared inputs and outputs of the former with those of the latter.

• Proceedings of the Safety Management and Science Conference
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• 2009.04a
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• pp.351-364
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• 2009

As well as the development of the measurement of service quality, various kinds of service measurements are also being developed. Especially the mobile telecommunication service being representative to the mobile telecommunication company would be the mostly developed area. Its development can be understood along with the development of the telecommunication companies as well as cellular companies, not only the service alone. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.

• Journal of Technology Innovation
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• v.11 no.2
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• pp.151-173
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• 2003

This paper analyses the efficiency and productivity of R&D system across time (1991${\sim}$2000) and 16 OECD countries using multi-output and multi-input non-parametric frontier methods such as DEA (data envelopement analysis) and Malmquist productivity indexes. Malmquist productivity indexes are decomposed into two components measures, namely technical change and efficiency change. To calculate R&D efficiency and productivity, we used R&D stock and the number or researchers as R&D input proxies and the number of adjusted SCI papers and U.S. patent applications as R&D output proxies. Empirical result shows that Switzerland, Canada, U.S., Australia's R&D efficiencies are the highest and Korea's R&D productivity growth is the highest in the sample for the period. Technical efficiency growth was a more important source of productivity growth than technological innovation.

• Journal of Information Technology Applications and Management
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• v.23 no.4
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• pp.83-100
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• 2016

In this paper, we present the DEA (Data Envelopment Analysis) application case study to investigate the regionally distinctive telco management characteristics of the Asia-Pacific countries. This study attempts to exploit the implications of DEA for the assessments of core process capabilities of telcos. Accordingly, we extract input variables of CAPEX (capital expenditure), operating expense, marketing expense, and number of employees, each to reflect the competitiveness of the core processes such as fixed asset utilization, operation & sales efficiency, and white collar productivity. In conjunction with the input variables, the output variables are chosen as EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortization), ARPU (Average Revenue per User), and number of subscribers. The computational testing results, conducted with total 37 telcos of the 12 Asia-Pacific countries, are analyzed in various ways to understand the distinctive performance characteristics across the region. The managerial implication captured from this study provides useful insight for using DEA as the international telco management purpose.