• Asia pacific journal of information systems
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• v.19 no.4
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• pp.77-100
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• 2009

Information Systems (IS) is an essential tool for any organizations. The last decade has seen an increasing body of knowledge on IS usage. Yet, IS often fails because of its misuse or non-use. In general, decisions regarding the selection of a system, which involve the evaluation of many IS vendors and an enormous initial investment, are made not through the consensus of employees but through the top-down decision making by top managers. In situations where the selected system does not satisfy the needs of the employees, the forced use of the selected IS will only result in their resistance to it. Many organizations have been either integrating dispersed legacy systems such as archipelago or adopting a new ERP (Enterprise Resource Planning) system to enhance employee efficiency. This study examines user resistance prior to the adoption of the selected IS or ERP system. As such, this study identifies the importance of managing organizational resistance that may appear in the pre-adoption context of an integrated IS or ERP system, explores key factors influencing user resistance, and investigates how prior experience with other integrated IS or ERP systems may change the relationship between the affecting factors and user resistance. This study focuses on organizational members' resistance and the affecting factors in the pre-adoption context of an integrated IS or ERP system rather than in the context of an ERP adoption itself or ERP post-adoption. Based on prior literature, this study proposes a research model that considers six key variables, including perceived benefit, system complexity, fitness with existing tasks, attitude toward change, the psychological reactance trait, and perceived IT competence. They are considered as independent variables affecting user resistance toward an integrated IS or ERP system. This study also introduces the concept of prior experience (i.e., whether a user has prior experience with an integrated IS or ERP system) as a moderating variable to examine the impact of perceived benefit and attitude toward change in user resistance. As such, we propose eight hypotheses with respect to the model. For the empirical validation of the hypotheses, we developed relevant instruments for each research variable based on prior literature and surveyed 95 professional researchers and the administrative staff of the Korea Photonics Technology Institute (KOPTI). We examined the organizational characteristics of KOPTI, the reasons behind their adoption of an ERP system, process changes caused by the introduction of the system, and employees' resistance/attitude toward the system at the time of the introduction. The results of the multiple regression analysis suggest that, among the six variables, perceived benefit, complexity, attitude toward change, and the psychological reactance trait significantly influence user resistance. These results further suggest that top management should manage the psychological states of their employees in order to minimize their resistance to the forced IS, even in the new system pre-adoption context. In addition, the moderating variable-prior experience was found to change the strength of the relationship between attitude toward change and system resistance. That is, the effect of attitude toward change in user resistance was significantly stronger in those with prior experience than those with no prior experience. This result implies that those with prior experience should be identified and provided with some type of attitude training or change management programs to minimize their resistance to the adoption of a system. This study contributes to the IS field by providing practical implications for IS practitioners. This study identifies system resistance stimuli of users, focusing on the pre-adoption context in a forced ERP system environment. We have empirically validated the proposed research model by examining several significant factors affecting user resistance against the adoption of an ERP system. In particular, we find a clear and significant role of the moderating variable, prior ERP usage experience, in the relationship between the affecting factors and user resistance. The results of the study suggest the importance of appropriately managing the factors that affect user resistance in organizations that plan to introduce a new ERP system or integrate legacy systems. Moreover, this study offers to practitioners several specific strategies (in particular, the categorization of users by their prior usage experience) for alleviating the resistant behaviors of users in the process of the ERP adoption before a system becomes available to them. Despite the valuable contributions of this study, there are also some limitations which will be discussed in this paper to make the study more complete and consistent.

• Korean Management Science Review
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• v.20 no.2
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• pp.113-133
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• 2003

This study developed the ISM (Electronic Store Success Model) by basing upon the revised D&M IS Success Model and reflecting the characteristics of marketing and e business. The theoretical rationale of this model was as following : 1) Though the revised D&M IS Success Model (2002) must be more logical and complete model than the original D&M IS Success Model (1992), it did not reflect characteristics of marketing and e business. 2) In the marketing studios, Service Quality has been suggested as one of basic strategies for success. 3) In e business studies, Trust has been emerging as a potentially important antecedent of e loyalty. 4) There has been a paradigm shift from satisfaction to loyalty in marketing emphasis. 5) Nowadays, ERP (Enterprise Resource Planning) has been pervaded in many organizations and has supported PCA (Profit Center Accounting) or Channel based Accounting, so it has not been difficult to evaluate financial performance of Electronic Store. The ESM that has six dimensions (System Quality, information Quality. Service Quality, Trust, Loyalty, Financial Performance) and expresses the causal relationship among them was proposed and was compared with BSC (Balanced Scorecard), WebQual, and EWAM (Extended Web Assessment Method). The results showed that the ESM coincides with BSC and contains dimensions of WebQual, and EWAM.

• Proceedings of the Korea Information Processing Society Conference
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• 2003.11b
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• pp.857-860
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• 2003

경쟁적인 비즈니스 환경에서 기업의 경쟁력 강화와 생산성 증가를 위해 기업 내의 협동작업은 매우 중요하다. 그리고 기업 내의 협동작업은 기업 프로세스에 대한 신속한 대처와 정확한 지원을 위해 시간과 장소에 구애받지 않고 작업할 수 있는 유선 및 무선의 전자적 환경이 제공되어야 한다. 또한 기업 경영 활동의 효율성을 높이기 위해서는 기업 내에 산재해 있는 기존 데이터의 활용을 극대화 하고 기업 내의 기존 시스템들 간의 연계와 확장을 고려하는 방안이 검토되어야 한다. 이에 본 논문에서 우리는 소프트웨어 공학 방법론을 사용하여 재사용성을 증가시키고 유지보수 비용을 절감시킬 뿐만 아니라 EIS(Executive Information System) 및 ERP(Enterprise Resource Planning)와 같은 시스템과의 연계를 보다 쉽게 하는 그룹웨어 시스템을 제안 및 구현하였다. 또한, 우리는 정보의 실시간 공유를 통하여 기업의 이익을 극대화 할 수 있는 협동작업을 지원하기 위한 향상된 도구로써 유 무선 통합시스템과 기업 지식 경영의 가치를 높이기 위한 데이터마이닝 기법이 적용된 의사결정 시스템인 지능형 그룹웨어 어플리케이션을 제안한다.

• The Journal of Information Systems
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• v.12 no.1
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• pp.87-116
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• 2003

One of the important applications for business-to-business electronic commerce is in procurement and inventory management using electronic data interchange(EDI). Using online catalogs and approved supplier lists, firms can easily create requisitions and purchasing documents. The emerging trend in EDI technology is changed from VAN(Value Added Network) based EDI to XML based EDI. This paper intends to suggest a component-based XML/EDI system using Unified Modeling Language(UML), as an application system for automobile part industry. Applying component based XML/EDI systems designed with UML methodology, we analyzed the workflow and the document on procurement process between trading partners and implemented a prototype of efficient XML/EDI system, as a surrogate of existing VAN/EDI. The result of applying object-oriented CBD(Component Based Development) technique is to minimize the risk of life cycle and facilitate the reuse of software as mentioned to limitation of information engineering methodology. It enables the interoperability with corporate legacy systems such as ERP(Enterprise Resource Planning), SCM(Supply Chain Management). This system proposes a solution to apply analysis phase and design phase in implementation of XML/EDI system. The implementation of XML/EDI system using CBD shows the ease of use in software reuse and the interoperability with corporate internal information system. The purchasing department with XML/EDI system can electronically communicate purchase orders, delivery schedules to external suppliers and interoperate with other application systems.

• Journal of Information Technology Applications and Management
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• v.12 no.2
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• pp.129-143
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• 2005

In recent years, two major streams in medical information systems are：1) system integration among OCS(Order Communication System), EMR(Electronic Medical Record), PACS(Picture Archiving and Communication System), and ERP(Enterprise Resource Planning) and 2) system integration through medical collaboration between East and West medical service providers. One of the characteristics which differentiate the Korean medical industry from the western medical industry is the East-West medical collaboration. In many respects there are many differences between East and West medical treatment. Although East and West medical treatment have developed from different medical philosophies and standards, we assume that the better medical care can be provided by integrating their medical procedures effectively. The two possible approaches to the integration of East and West medical information systems are suggested in this paper：One is loosely coupled model and the other is tightly coupled model. EMR improves the quality of medical record which reflects the quality of clinical practice. It provides more efficient and convenient way of input, retrieval, storage, communication and management of medical data. We abstracted the standard medical procedures from the two medical procedures performed in Daejeon Oriental Hospital and Hehwa Clinic at Daejeon University and also abstracted database schema by analyzing the characteristics of information needed in East-West medical collaboration. Our EMR is composed of two types of data：one is structured data and the other is unstructured data, which are formalized by SOAP(Subjective, Objective, Assessment, Plan) format. Currently the integrated system is implemented and operated successfully for six months.

• The Journal of the Korea Contents Association
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• v.8 no.12
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• pp.20-27
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• 2008

Hospitals today use independent systems for each department and job such as Hospital Information Sytem(HIS), Picture Archiving Communications System(PACS), Ordering Communication System(OCS), Electronic Medical Record(EMR), Enterprise Resource Planning(ERP), etc and each system employs its own DB. So, it is impossible to integrate information within the institution and difficult to keep transparency and consistency of data. I in this study offered a data integration environment through flexible management linked with other systems, and by doing that, designed a medical CRM frame which offers the optimum service the customer wants at the optimum time. I designed 4 of medical CRM frame: customer relationship management, public relations/marketing, service management, and statistics/analysis by the customer relationship management process standardization and aimed to offer tailored mobile contents according to customer's characters and health situation on the basis of customer's data by securing mobile medical contents for personalized medical information service.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.151-158
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• 2003

Recently, the off-line processes in the construction industry are being changed to the electronic processes by several information technology (IT) tools including CALS. To improve the business processes to on-line processes, the business process reengineering (BPR) is a representative methodology for reviewing unnecessary and additional processes from the established business procedure. This study suggests a new process modeling method for construction BPR (CBPR) that consists of object-related process model (ORPM). In suggested modeling method, the connection with IT tools such as Workflow, enterprise resource planning (ERP), construction CALS, and business breakdown structure (BBS) was considered. The ORPM in the study is the main model for representing the detailed construction processes. It consists of nine relationship and six diagrams to represent the relationship between construction activities and the direction within the process model. Those models suggested from this study can be a useful tool for the CBPR because the researches and the practical applications related to the BPR of construction project are insufficient in our construction industry.

• The KIPS Transactions:PartD
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• v.9D no.6
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• pp.1043-1054
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• 2002

This paper intends to suggest a XML-based secure E-Procurement system using Unified Modeling Language(UML), as an application system for domestic automobile industry. Applying UML methodology, which is Component-based Development (CBD), we analyzed the workflow on procurement operation of automobile industry and implemented a prototype of efficient E-Procurement system for automobile industry, by developing XML/EDI and XML signature. Also, on this paper, object-oriented CBD is employed to minimize the risk of life cycle and reuse software as mentioned to limitation of information engineering methodology. It enables the interoperability with ERP (Enterprise Resource Planning) as corporate legacy system. This system proposes a solution to apply analysis and design of workflow, component development, interoperability with corporate information system, and XML signature for integrity and authentication of electronic documents in other system so far.

• Journal of the Institute of Convergence Signal Processing
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• v.10 no.4
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• pp.256-261
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• 2009

While .NET and J2EE bisects recent distributed environment, .NET displays "Remoting" as a technology to call remote object. Remoting is frequently used as a protocol in OLTP's WEB program development in form of RPC that exchange data in XML form under HTTP environment. Purpose of this research is to draw problems when applying security to .NET remoting technology that is recently used in web programming, and to find effective application plan by implementing. The main discussion is following. First, network layer security should be replaced to application layer security for better performance and flexibility. Second, the serialization procedure that is repeated in both remoting and encryption module should take place once. Lastly, implementation of "Surrogate" and "Compress" will be discussed that enables to eliminate unnecessary data(table relations, keys, etc) that is used in dataset object of .NET in order to reduce the size of data. It is possible to achieve improvement in speed by two times through immediate implementation in these cases. In order for easier use, component based framework should be supplied hereafter.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.11
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• pp.4770-4777
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• 2011

Recently a rapidly changing business environment, business strong ability and operating an integrated information system is actively made. However, the result of the success factors affecting the overall project, but a study to analyze the project's success is not enough. In this study, the project implementation and operation of the critical success factors that can occur in the analysis of research and practice leading to the combination of variables derived from empirical studies find and isolate the success factors were over. Present study came from existing projects that can be the integrated system, representation factors affecting the implementation and operation of business processes in order to analyze the elements and procedures, performance capabilities of the organization, consultants and professionals involved with other related variables were analyzed by injecting. In this study, the consultants and experts showed that the variables are very significant rather than the organization's ability to perform business processes and procedures. This study will give a guideline as future success factors for building an integrated system of professional experiences.