• Title/Summary/Keyword: Employment Service

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The Impact of Job Stress of the Cabin Crew on the Service Quality During COVID-19 era

  • Ri-Hyun SHIN;Ki-Woong KIM;Suk-Hoon CHUNG
    • Journal of Distribution Science
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    • v.22 no.5
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    • pp.117-129
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    • 2024
  • Purpose: This research aims to explore the ramifications of job stress on cabin crews within the air service distribution sector, specifically examining its impact on service quality through mediating variables such as job satisfaction and engagement during the pandemic era. Research design, data and methodology: The study is based on a sample size of 312 individuals, exclusively comprising cabin crews employed in the airline industry. Methodologically, Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were employed for statistical analysis. Results: The findings reveal that both performance evaluation and job responsibility exerted a significant impact on both job satisfaction and job engagement. Furthermore, job engagement demonstrated a substantial influence on service quality. However, in contrast, factors like unstable employment and the working environment showed no significant impact on either job satisfaction or engagement. Additionally, job satisfaction did not exert a significant influence on service quality. Conclusions: These insights will offer the valuable guidance to the airline industry in preparing for unforeseen external environments that may affect the industry. As the aviation sector navigates the challenges posed by the pandemic, understanding and addressing the intricate relationships among job stress, satisfaction, engagement, and service quality will be crucial for effective industry resilience and adaptation.

Effects of Knowledge-based Startups on Employment Growth (지식기반산업 창업기업의 고용창출 효과)

  • Lee, Jeong Hyun;Lee, Hee Yeon
    • Journal of the Economic Geographical Society of Korea
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    • v.20 no.2
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    • pp.137-157
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    • 2017
  • As unemployment rises and economic growth slows, interest in startups, which is considered to be the driving force of job creation, is increasing. This study aimed to analyze the employment effects of knowledge-based startups in South Korea. In particular, startups were divided into three categories (knowledge-based manufacturing, knowledge-based service, and other industries) and the region were divided into the capital region and the other regions. The result of the analysis, which used census on Establishments Data from Statistics Korea(KOSIS), showed that the employment effects of startups change in three steps over time. When new firms were created, employment increases instantly. However, as the competition among firms increases, some firms exit the market and employment decreases. In the long-term, some firms will survive the market competition and increase their firm size and the number of jobs they offer. The total employment effect was greater for knowledge-based startups than the other industries startups. The total employment effect of knowledge-based startups are 2.84%p for the period of 6 years. Startups in the Capital region showed higher employment effect than startups in other regions. This implies that in the capital region, employment increases more after the startups are created, but due to fierce competition, employment also decreases relatively more than it does in other regions. However, companies that survive competition create more employment. This study may give some policy implications that startup policies should be tailored to the startup's type and regional characteristics in order to achieve more effective job creation performance.

Characteristics of Employment and Factors Affecting the Employment of Individuals with Brain Disorder (뇌병변장애인 고용특성 및 취업 영향요인)

  • Park, Ju-Young
    • The Journal of the Korea Contents Association
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    • v.19 no.5
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    • pp.542-552
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    • 2019
  • This study aimed to analyze characteristics of employment and factors affecting of employment of person with Brain disorder. Participants were 317 individuals with brain disorders. Data were analyzed using Chi-square test, regression analyses. according to the Panel Survey of Employment for the Disabled in Korea. These factors were classified into disability and health factors, employment related factors, and household related factors. First, The employment group showed significantly severe disorder, higher health status, absent of daily life helper, absent of assistive devices, higher level education, licenses, public employment service, job arrangement of acquaintance, find a job oneself, married, absent of basic living security assistance, greater supports of family compared to the unemployed group. Second, Factors affecting employment of individuals with brain disorders included daily life helper, education level, job arrangement of acquaintance, married, basic living security assistance. Base on these results, developing dailylife and education system and social supported system and modifying the benefit system can promote employment acquisition of individuals with brain disorder.

Characteristics and Socio-Demographic Distribution of Precarious Employment Among Korean Wage Workers: A Proposition of Multidimensional Approach Using a Summative Score

  • Seong-Uk Baek;Min-Seok Kim;Myeong-Hun Lim;Taeyeon Kim;Jin-Ha Yoon;Jong-Uk Won
    • Safety and Health at Work
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    • v.14 no.4
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    • pp.476-482
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    • 2023
  • Introduction: There is a growing global interest in the issue of precarious employment. We aimed to analyze the characteristics and socio-demographic distribution of precarious employment using a summative score approach. Methods: To operationalize precarious employment, we utilized data from the Korean Working Conditions Survey and focused on three distinct dimensions: employment insecurity, income inadequacy, and a lack of rights and protections. By constructing a summative scale ranging from -16 to 2, with lower scores indicating higher precariousness, we measured employment precariousness among Korean wage workers. To compare employment precariousness according to survey participant characteristics, we employed the Wilcoxon Rank Sum Test. Results: We analyzed a weighted number of 38,432 workers. The overall sample showed a median (Q1, Q3) summative scale score of -3 (-6, -1). The median summative score was lower for women compared to men (men: -2; women: -5; p < 0.001), as well as for young or older workers compared to middle-aged workers (young: -4; middle-aged: -2; older: -5; p < 0.001). Similarly, workers with lower educational levels (middle school or below: -8; high school: -5; college or above: -2; p < 0.001) and non-white collar workers (blue collar: -5; service/sales worker: -6; white collar: -2; p < 0.001) experienced higher levels of employment precariousness. Conclusion: Our findings indicate that certain vulnerable groups, such as women, young or older adults, workers with low educational attainment, and caregiving or low-skilled elementary workers, are disproportionately exposed to high employment precariousness. Active policy interventions are needed to improve the employment quality of vulnerable groups.

Relationship between job searching efficacy and employment stress in the dental hygiene students (치위생과 학생의 구직효능감과 취업스트레스의 관련성)

  • Ryu, Hae-Gyum
    • Journal of Korean society of Dental Hygiene
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    • v.16 no.4
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    • pp.591-599
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    • 2016
  • Objectives: The purpose of the study is to investigate the relationship between job searching efficacy and employment stress in the dental hygiene students. Methods: A self-reported questionnaire was completed by 235 dental hygiene students in Gyeongnam from September to October 30, 2015. The questionnaire consisted of general characteristics of the subjects (5 items), employment stress (22 items) and job searching self-efficacy (27 items). Data were analyzed by SPSS 20. program. Results: The lower grade students tended to have higher education service quality. Those who were dissatisfied with major had higher schoolwork stress. Poor economic status had a relation to family stress. The employment stress has an effect on job motivation, self-esteem, job skill, and human relation skill. Conclusions: It is necessary to reduce employment stress of the dental hygiene students. That should be provide support of education environment control, opportunity of self-development on improve the self esteem and human relation skill, from freshman to broaden understanding of the majors, for the employment stress coping skill.

A study on employment stress of health college students (일부 보건계열 대학생의 취업 스트레스에 관한 연구)

  • Shin, Seon-Haeng
    • Journal of Korean society of Dental Hygiene
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    • v.10 no.4
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    • pp.663-670
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    • 2010
  • Objectives : The purpose of this study is to measure employment stress of health college students and to consider a proper means for the solution. Methods : The population of the research is some randomly chosen health college students located in Seoul City during the period from May 10 to June 11 2010, and the sample of 295 students were recruited as the analysis object group. The data on general characteristics and employment stress were collected by a questionnaire survey. The collected data were analyzed with the SPSS WIN 12.0 program. The following shows the results of this study. Results : 1. Mean scores of employment stress in female students were significantly higher than those in male(p<0.01). 2. Employment stress level was significantly higher in low group of home economy, competence for a schoolwork, personal relations, satisfaction in campus life. 3. In regression analysis, home economy, competence for a schoolwork, satisfaction in campus life were proved as significant factors that is related to the employment stress(p<0.01). In other words, It is significant statistically that the lower home economy, competence for a schoolwork, satisfaction in campus life, the higher employment stress level (p<0.05). Conclusions : I suggest with the result of the study that for coping effectively employment stress of health college students, we will need to open an exclusive employment counsel window for better administration welfare service in campus. Because of students are independent responsibility of employment, active effort must take precedence in order for the solution of problem by themselves. Also, we will need to create better academic environment and show more concern, consideration, love in family.

A Study on Cognitive Survey for Employment Prospect of Library and Related Organization (도서관 및 유관기관 취업 사서의 고용실태 조사 연구)

  • Noh, Younghee
    • Journal of Korean Library and Information Science Society
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    • v.48 no.1
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    • pp.43-75
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    • 2017
  • In this study, Employment Status and Environment of Librarian, to investigate the employment prospect survey was conducted to the subjects of a librarian. The results of this study are as follows. First of all, employment environment of the library site base on the cognitive survey was showed that low wages, unstable jobs, difficulty in work due to staff placement that does not match majors, disagreement with the boss, self-regard as a librarian, excessive workload, a poor work environment etc. Second, the field workers preferred cultural program related electronic information organisation and service as the contents to be added to the curriculum of the library information department of the university. Third, the employment environment of irregular workers is characterised by high competition, low wages, high turnover number, and excessive workload. Fourth, The biggest problem when preparing for employment was the lack of employment information. Therefore, various improvement measures based on the results of the above studies are required, especially, construction of employment information system, Introduction of the field - based curriculum, specific employment conditions are required when hiring.

A Study on the Application Plan of the Basic Safety and Health Education for Service Industries (서비스업 기초안전보건교육의 실시방안에 관한 연구)

  • Jung, Seung Rae;Oh, Hyunsoo;Choi, Yoon-Jung;Chang, Seong Rok
    • Journal of the Korean Society of Safety
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    • v.31 no.1
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    • pp.87-94
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    • 2016
  • Recently, as Korean industrial structure is moving to the service job, the number of workers engaged in the service job is increasing slowly. According to the statistics by Ministry of Employment and Labor announced in June, 2013, the number of service job workers in Korea was 7,477,135 which accounted for 48.4% of total workers. The trend of this service job is expected to increase continuously in the future. According to the 2013 statistics by Ministry of Employment and Labor, the number of industrial accidents victims of industrial accidents in the service job was 30,526 which was the biggest number among the entire businesses. The victims in the service job accounted for 33.2% among the total number of industrial accidents and represented more than those in the manufacture and construction industry. The service job had various works and employment patterns and most service jobs are petty and are small-sized establishments and it is difficult to try voluntarily to prevent the industrial accidents. However, Korean occupational safety and health act was enacted in accordance with the construction and manufacture in which industrial accidents occurred frequently in the past. The support of the government for the industrial accident prevention is focused on the construction and manufacture. Therefore, the current service job is placed on the blind spot of the safety management. Raising the safety awareness of workers through the safety education is the most important in order to prevent the industrial accidents of the service job with many conventional/repeated disasters such as the conduction by a simple mistake. Accordingly, this study analyzed the features and accidents of the domestic service jobs through the literature survey and analyzed the institutional devices for the safety management of the domestic service job, and the safety management cases of foreign service jobs and compared with domestic systems. Considering demands for the basic safety education for service job workers, a questionnaire was conducted targeting the service job workers and the execution plan of the basic safety & health education targeting the service job workers was carried out through the brainstorming of trainers of worker in the service job.

An Analysis for the Skill Mismatching of IT Service Sector by Technology Changes (기술변화에 따른 IT 서비스업의 숙련 미스매칭 분석)

  • Kim, Young-Dal;Jeong, Soon-Ki;Ahn, Jong-Chang
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.2
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    • pp.273-282
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    • 2021
  • This study investigates for skills mismatching of the IT service sector in the flows of fast technology changes. It was conducted through an in-depth interview method for professional groups. There were differences in demand for skilled labor by business organizations and educators as providers of skilled labor. A five-point Likert scale was used. The degree of importance of 3.7 average point and the degree of satisfaction of 3.4 average point were responded for the set items in case of matching. In addition, the degree of importance of 3.79 average point and the satisfaction of 3.12 were responded in case of non-majored education students for IT. The skills desired from business organizations included multi-dimensional competencies and soft-skill items. For the reason of skills mismatching, business organizations presented ineffective specifications or divisions of the industrial manpower structure, and educational institutions selected the mismatching of time. Professional groups forecasted that the mismatching gap would expand in the future. To solve the gap, the participated professionals selected an industry-university institute collaboration course and gave an opinion to seek a method to foster manpower in the long-term perspective.

The socialization of household task services area and the satisfaction with it (가사노동 서비스 영역의 사회화와 그 만족 수준에 관한 연구)

  • 문숙재
    • Journal of the Korean Home Economics Association
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    • v.29 no.3
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    • pp.131-152
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    • 1991
  • The purposes of this study are to investigate the socialization of household task service area and the satisfaction with it, and to find out the factors affecting on them. For these purposes the data are collected by using questionnaire distributed to 450 housewives living in Seoul. The data are analyzed using frequency, percentile, one way anova, pearson's correlation analysis, simple regression analysis, multiple regression analysis. The results of this research are as follow : 1. There are significant differences in the socialization of household task service area according to housewives's education and employment family income, the type of housing the number of household equipment sex role attitude, attitude about household task, and task performance competency. 2. The factors showing significant relation to the satisfaction about socialization of household task service areas are found to be housewife's education and employment family income sex role attitude and task performance competancy. 3. In the result of the independent contribution of the factors, the most influencial factor is the socialization of household task service area and the next is sex role attitude. 4. Housewives are generally satisfacted on the socialization of household task because of the overweight of household task and because they are unable to those household tasks, and on the other hand they are generally dissatisfacted on the socialization of household tasks because of economic weight, because they couldn't know the ability of service export before employing and because the housework practiced by service expert is different from their expects.

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