• 유통과학연구
• /
• 제16권7호
• /
• pp.17-24
• /
• 2018

Purpose - This study focuses on the quality of nonverbal communication by the flight attendants at the airline, and the factors that contribute to improve customer behavior, thereby providing positive implications for corporate management. Research, design, data, and methodology - For the empirical analysis of this study, reliability analysis and frequency analysis were conducted. T-test and ANOVA analyses were performed. In addition, the effects of nonverbal communication have on customer behavior have regressed analysis. The collected data was empirical suing the SPSS Win 18.0. Results - Among the non-verbal communication qualities were found to significantly influence customer attitudes, and demographic differences in airline flight attendants were also shown to influence their perceptions. Empirical analysis revealed significant differences in demographic characteristics between gender, age and airlines used. Conclusions - All of the non-verbal communication's attributes were found to significantly impact customer attitude. It is used to train the importance of nonverbal communication quality for the role of cabin crew members and to enhance the loyalty of the customers to Airline. This study identifies the relationship between the impact of non-verbal communication quality on customer attitudes and implies the importance of non-verbal communication quality for airline flight attendants. Also, this study suggests that there is a close mechanism between the nonverbal communication and the customer attitudes to airlines.

• Journal of Computing Science and Engineering
• /
• 제10권2호
• /
• pp.58-67
• /
• 2016

With the large amount of complex network data that is increasingly available on the Web, link prediction has become a popular data-mining research field. The focus of this paper is on a link-prediction task that can be formulated as a binary classification problem in complex networks. To solve this link-prediction problem, a sparse-classification algorithm called "Truncated Kernel Projection Machine" that is based on empirical-feature selection is proposed. The proposed algorithm is a novel way to achieve a realization of sparse empirical-feature-based learning that is different from those of the regularized kernel-projection machines. The algorithm is more appealing than those of the previous outstanding learning machines since it can be computed efficiently, and it is also implemented easily and stably during the link-prediction task. The algorithm is applied here for link-prediction tasks in different complex networks, and an investigation of several classification algorithms was performed for comparison. The experimental results show that the proposed algorithm outperformed the compared algorithms in several key indices with a smaller number of test errors and greater stability.

• 산업기술연구
• /
• 제25권A호
• /
• pp.57-65
• /
• 2005

In this paper, for the highly plastic marine soft clay distributed in west and southern coast of Korean peninsula of Kwangyang and Busan New Port areas, correlation between compression index and other indices representing geotechnical engineering properties such as liquid limit, void ratio and natural water content were analyzed. Appropriate empirical equations of being able to estimate the compressibility of clays in the specific areas were proposed and compared with other existing empirical ones. For analyses of the data and test results, data for marine clays were used from areas of the South Container Port of the Busan New Port, East Breakwater, Passenger Quay, Jungma Reclamation and Reclamation Containment in the 3rd stage in Kwangyang. In order to find the best regression model by using the commercially available software, MS EXCEL 2000, results obtained from the simple linear regression analysis, using the values of liquid limit, initial void ratio and natural water content as independent variables, were compared with the existing empirical equations. Multiple linear regression was also performed to find the best fit regression curves for compression index and other soil properties by combining those independent variables. On the other hands, another software of SPSS for non-linear regression was used to analyze the correlations between compression index and other soil properties.

• 한국항해항만학회지
• /
• 제27권2호
• /
• pp.163-170
• /
• 2003

본 연구는 한중정기항로에서 국적선사 활성화 방안에 관한 실증연구이다. 본 연구를 위하여 한중항로의 국적정기선사, 중국적 정기선사, 3국적 정기선사 등의 종사자에 실문지 500매를 배포하여 290매 회수하였으며, 한중정기항로 국적선사 활성화 요인과 물동량 증대효과의 관련성을 검증하기 위하여 먼저, 설문문항의 신뢰성(Reliability)은 크론바하 알파(Cronbach's Alpha)에 의한 내적 일관성 검사법을 통하여 검정하였고, 독립변수의 구성타당성(Construct Validity)을 검정하기 위해서 변수들이 선형결합이라는 가정 하에 요인을 추출하는 주성분 법(Principal Components)을 이용한 요인분석(Factor Analysis)을 실시하였다. 그리고 연구가설을 검증하기 위하여 다변량 회귀분석(Multiple Regression Analysis)을 실시하였다.

• 산업공학
• /
• 제20권1호
• /
• pp.69-78
• /
• 2007

We conduct an empirical study on RFID application to a real container terminal gate. The objective of this study is three-fold. The first is to design a new gate management process that applies RFID technology. For this purpose, we analyze current gate management process to find opportunities for improvement. The second is to verify the 433 and 900 MHz RFID technology in terms of the recognition rate of information contained in RFID tag under various conditions such as the speed of vehicle, the position of RFID tag and the tilt of RFID reader. We perform some experimental tests for this verification. Finally, we try to find suitable conditions for the speed of vehicle, the position of RFID tag and the tilt of RFID tag reader based on results of the experimental tests. Those findings are obtained with some ANOVA tests. Additionally, we summarize anticipated issues when applying RFID technology to the gate management process and possible solutions for the issues.

• 한국항해학회지
• /
• 제24권4호
• /
• pp.269-283
• /
• 2000

Service is the source of firm's competitive advantage in recent years. The importance of service quality in any service industry doesn't need to be disputed. Customers have expected the improvement of the quality of service they receive ,so providers are struggling to meet these expectations. This study aims at finding factors of service quality in passenger transportation. An empirical investigation and the measurement on the perceived Service Quality by customers in the passenger transportation system was carried out. The purpose of this study is to clarify the factors of service quality on the basis of service marketing concept. In order to fulfill the objectives, this paper combines research tools that include both empirical study and documentary research. Data was gathered from 239 passengers by the use of questionnaire. In this study, the established hypotheses were generated on the basis of the service quality evaluation (SERVQUAL) model. Research findings through empirical test are as follows. First, five service quality dimensions in passenger transportation are identical to SERVQUAL dimensions defined by Parasuraman, Zeithaml, and Berry in 1988. Second, demographic segments such as gender and age don't have significant different dimension of service quality. Third, there is no significant difference between groups by experiences such as price level, abroad tour and vehicle type in determinants of transportation service quality.

• 한국IT서비스학회:학술대회논문집
• /
• 한국IT서비스학회 2006년도 추계학술대회
• /
• pp.532-539
• /
• 2006

We conduct an empirical study on RFID application to a real container terminal gate. The objective of this study is three-fold. The first is to design a new gate management process that applies RFID technology. For this purpose, we analyze current gate management process to find opportunities for improvement. The second is to verify the 433 and 900 Mhz RFID technology in terms of the recognition rate of information contained in RFID tag under various conditions such as the speed of vehicle, the position of RFID tag and the tilt of RFID reader. We perform some experimental tests for this verification. Finally, we try to find suitable conditions for the speed of vehicle, the position of RFID tag and the tilt of RFID tag reader based on results of the experimental tests. Those findings are obtained with some ANOVA tests. Additionally, we summarize anticipated issues when applying RFID technology to the gate management process and possible solutions for the issues.

• Nuclear Engineering and Technology
• /
• 제53권10호
• /
• pp.3196-3206
• /
• 2021

For the Korean design of the PCCS (passive containment cooling system) in an innovative PWR, the overall thermal resistance around a condenser tube is dominated by the heat transfer coefficient of steam condensation on the exterior surface. It has been reported, however, that the calculated heat transfer coefficients by thermal-hydraulic system codes were much lower than measured data in separate effect tests. In this study, a new empirical model of steam condensation in the presence of a noncondensable gas was implemented into the MARS-KS 1.4 code to replace the conventional Colburn-Hougen model. The selected correlation had been developed from condensation test data obtained at the JERICHO (JNU Experimental Rig for Investigation of Condensation Heat transfer On tube) facility, and considered the effect of the Grashof number for naturally circulating gas mixture and the curvature of the condenser tube. The modified MARS-KS code was applied to simulate the transient response of the containment equipped with the PCCS to the large-break loss-of-coolant accident. The heat removal performances of the PCCS and corresponding evolution of the containment pressure were compared to those calculated via the original model. Various thermal-hydraulic parameters associated with the natural circulation operation through the heat transport circuit were also investigated.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권4호
• /
• pp.93-104
• /
• 2021

In recent years, there has been a substantial theoretical and empirical study on the role that financial market development has significantly played in promoting economic growth and development in the world. The development of an economy requires the financial industry to be developed. In the context of rapid economic development, global warming has become a serious problem with issues such as rising average temperatures, climate change, rising sea level, and increasing carbon dioxide emissions. This study aims to examine the influence of economic growth, financial development, transportation capacity, and environmental degradation. Using time-series data from 1986 to 2019 and environmental degradation being measured by CO2 emissions, the study employs a quantity of ample unit root tests, the structural break unit root tests, Autoregressive Distributed Lag (ARDL), and cointegration bounds test. The results show that there is a significant long-term cointegration among study variables. Empirical findings also indicate that an increase in per capita GDP and financial development worsens environmental quality whereas transportation capacity and foreign investment can improve environmental quality.

• Structural Engineering and Mechanics
• /
• 제86권5호
• /
• pp.621-633
• /
• 2023

Stability analysis and support system estimation of the Beheshtabad water transmission tunnel is investigated in this research. A combination approach based on the rock mass rating (RMR) and rock mass quality index (Q) is used for this purpose. In the first step, 40 datasets related to the petrological, structural, hydrological, physical, and mechanical properties of tunnel host rocks are measured in the field and laboratory. Then, RMR, Q, and height of influenced zone above the tunnel roof are computed and sorted into five general groups to analyze the tunnel stability and determine its support system. Accordingly, tunnel stand-up time, rock load, and required support system are estimated for five sorted rock groups. In addition, various empirical relations between RMR and Q i.e., linear, exponential, logarithmic, and power functions are developed using the analysis of variance (ANOVA). Based on the significance level (sig.), determination coefficient (R²) and Fisher-test (F) indices, power and logarithmic equations are proposed as the optimum relations between RMR and Q. To validate the proposed relations, their results are compared with the results of previous similar equations by using the variance account for (VAF), root mean square error (RMSE), mean absolute percentage error (MAPE) and mean absolute error (MAE) indices. Comparison results showed that the accuracy of proposed RMR-Q relations is better than the previous similar relations and their outputs are more consistent with actual data. Therefore, they can be practically utilized in designing the tunneling projects with an acceptable level of accuracy and reliability.