Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees (PCSI 지수를 활용한 국방 서비스품질 분석 및 실증적 비교분석 -100인 미만 소기업 중심으로)
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- Journal of Korean Society for Quality Management
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- v.51 no.1
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- pp.37-54
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- 2023