• Journal of dental hygiene science
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• v.19 no.2
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• pp.113-121
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• 2019

Background: We investigated somatization symptoms experienced by dental hygienists due to stress from emotional labor. Our aim was to provide basic research data that could be useful in the development of efficient stress management schemes for this occupational group. Methods: We analyzed data collected from 208 dental hygienists working in Jeollabuk-do Province, Korea. To measure the level and intensity of emotional labor among research participants, we used the Korean Emotional Labor Questionnaire. We used the Somatization Symptom Checklist-90-Revised (SCL-90-R) to measure the level of somatization symptoms among participants. Results: On analyzing the level of emotional labor and somatization symptoms according to general characteristics, participants aged 23~25 years showed high scores for stress due to emotional labor (p<0.05). Working 5 days per week, subjective health status, and organizational support and protection systems were found to correlate with the level of stress due to emotional labor (p<0.05). In the analysis of correlations between emotional labor and somatization symptoms, scoring high across all domains of emotional labor was associated with scoring high for somatization symptoms in the subdomains of emotional labor. When emotional labor and demographical variables were used as independent variables, having higher scores for emotional labor and having poor subjective health status were found to be associated with having higher levels of somatization symptoms (p<0.05). Conclusion: Our results showed that working at night and organizational support and protection systems were correlated with emotional labor and somatization symptoms. Measures must be taken at the organizational level to reduce emotional labor and somatization symptoms.

• The Journal of Korean Academic Society of Nursing Education
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• v.20 no.2
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• pp.300-311
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• 2014

Purpose: This study was conducted to identify influence of emotional awareness, ambivalence over emotional expressiveness and emotional regulation style on nursing student adjustment. Method: One hundred and sixty nine nursing students completed the questionnaires from May to June, 2013. Data analysis was done using descriptive statistics, independent t-test, ANOVA, Pearson correlation coefficient, and multiple regression with SAS v 9.3. Results: Ambivalence over positive emotional expressiveness, motivation of application for nursing-aptitude, emotional awareness-mood labeling, avoidant/distractive style of emotion regulation, and parents-both alive were identified as factors influencing nursing student adjustment. The model explained 37% of variance in nursing student adjustment. Conclusion: The results of this study suggest that programs for promoting mood labeling and reducing ambivalence over positive emotional expressiveness and avoidant/distractive style of emotion regulation are important for college adjustment in nursing students. In addition, aptitude test for nursing applicants can be considered.

• Journal of Home Health Care Nursing
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• v.22 no.2
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• pp.228-236
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• 2015

Purpose: This descriptive study investigated the relation between nursing students' emotional intelligence and self-esteem. Methods: A cross-sectional descriptive study was employed. The subjects were 323 students from a nursing college in B City. Data were collected using questionnaires on emotional intelligence and self-esteem from October to December, 2014. Results: The nursing students scored 3.61 out of 5 in emotional intelligence and 2.92 out of 4 in self-esteem. There were significant differences between emotional intelligence and self-esteem according to age, gender, daily life stress, satisfaction with the nursing major, learning stress, subjective academic achievement, and peer relationships. Emotional intelligence also showed significant differences in accordance with the motivation to choose the nursing major and the field in high school. Positive correlations were observed between emotional intelligence and self-esteem in nursing students. Conclusions: Based on those findings, it is necessary to develop and apply an array of educational programs to help nursing students improve their emotional intelligence and self-esteem throughout the college curriculum. These efforts will also be effective in building their satisfaction with the nursing major and view of nursing profession.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2008.10a
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• pp.46-49
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• 2008

This study aims to suggest basic materials to develop an emotional font for future Hangeul font development plan by investigating emotional reaction displayed through the subjects and by quantifying its contribution of the stimulation elements causing such reaction. For this, a survey of 150 university students who are currently enrolled in the College of Design was conducted in order to analyze correlation between 30 emotional words extracted from the Hangeul font and the selected 36 sample fonts. The combined data was described with the two dimensional dispersion using the quantification theory type III. The analysis found out that the Hangeul font forms the x-axis showing "soft(dynamic).hard(static)" and the y-axis showing "modern(light).classic(heavy)”. Specifically, there exist emotional groups such as "archaic","masculine","feminine","negative", and "modern static"on each axis. In addition, to extract the casual relationship between the value of emotional reaction and its stimulation elements quantitatively, the author indicated the emotional words of each axis and the total value of equivalent five emotional word groups as the standard variance and the constituent of Hangeul font as the independent variable, and then the quantification theory type I was used to analyze the physical elements of the Hangeul font. As a result, "the centerline of gravity(base line)" and "thickness variance of a stroke" on the two axes, and "the centerline of gravity(base line)" and "decoration" among the five groups were identified as the most influential elements that affect the emotional reaction of the subjects.

• Journal of Home Health Care Nursing
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• v.25 no.2
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• pp.139-146
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• 2018

Purpose: This study aimed to improve nursing practice efficiency by analyzing and comparing the emotional labor, job stress, and performance of nurses in comprehensive nursing care wards and in general wards. Methods: The study surveyed 151 nurses in comprehensive nursing care and general wards. The results were analyzed by ${\chi}$ 2test, ANOVA, and Pearson's correlation coefficient. Results: There were no statistically significant differences in terms of emotional labor, job stress, and performance for the two different types of nurses. Statistically significant positive correlations were noted between job stress and emotional labor, nursing performance, emotional labor, and job stress in the comprehensive nursing care wards, and between job stress and emotional labor, and nursing performance in the general wards. Conclusion: A longer duration of direct nursing in comprehensive nursing care wards tended to increase, emotional labor and job stress. However, the quality of nursing provided to patients tended to improve. Therefore, it is necessary to establish an institutional plan for carrying out efficient nursing while reducing emotional labor and job stress among nurses in comprehensive nursing care wards.

• The Journal of Korea Robotics Society
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• v.1 no.1
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• pp.58-65
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• 2006

The emotional interface is essential technology for the robot to provide the proper service to the user. In this research, we developed emotional components for the service robot such as a neural network based facial expression recognizer, emotion expression technologies based on 3D graphical face expression and joints movements, considering a user's reaction, behavior selection technology for emotion expression. We used our humanoid robots, AMI and AMIET as the test-beds of our emotional interface. We researched on the emotional interaction between a service robot and a user by integrating the developed technologies. Emotional interface technology for the service robot, enhance the performance of friendly interaction to the service robot, to increase the diversity of the service and the value-added of the robot for human. and it elevates the market growth and also contribute to the popularization of the robot. The emotional interface technology can enhance the performance of friendly interaction of the service robot. This technology can also increase the diversity of the service and the value-added of the robot for human. and it can elevate the market growth and also contribute to the popularization of the robot.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.4
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• pp.76-82
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• 2017

I studied existing research and thesis which are relating emotional labor, job-related stress, and service level to set up the structural model and potential factors that form this structural model. The result showed that emotional labor is affecting job-related stress, service delivery level and customer-oriented activities. And service delivery level is affecting customer-oriented activities under 95% confidence levels. Also from the analysis of group survey by working group, check-in agent's emotional labor is affecting on job-related stress, service delivery level and customer-oriented activities. And service level is affecting on customer-oriented activities. By the result of how emotional labor and customer-oriented activities are related, I strongly believe it contributed the study of emotional labor theory.

• Journal of the Korea Society of Computer and Information
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• v.21 no.4
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• pp.97-106
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• 2016

The aim of this study is to measure the degrees of emotional labor and to empirically analyze how emotional labor affects individual's stress coping style and psychological burnout. The results were as follows. First, the call center employees were actually experiencing emotional labor and it was shown that the deep acting was higher than the surface acting. Second, the degree of experiencing stress coping style and psychological burnout appeared differently depending on the socio-economic variables of the employee. Third, despite the differences in the direction, there is a correlation between emotional labor, stress coping style, and psychological burnout. Fourth, the characteristics of the employees and emotional labor clearly affected stress coping style and psychological burnout. Therefore, companies will have to provide various psychological treatments and training programs for call center employees, and a change in social awareness, where people take the service industry workers' kindness for granted, is required as well.

• The Journal of the Acoustical Society of Korea
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• v.23 no.3E
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• pp.85-90
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• 2004

This paper presents two kinds of new approaches, one of which is concerned with recognition of emotional speech such as anger, happiness, normal, sadness, or surprise. The other is concerned with emotion recognition in speech. For the proposed speech recognition system handling human speech with emotional states, total nine kinds of prosodic features were first extracted and then given to prosodic identifier. In evaluation, the recognition results on emotional speech showed that the rates using proposed method increased more greatly than the existing speech recognizer. For recognition of emotion, on the other hands, four kinds of prosodic parameters such as pitch, energy, and their derivatives were proposed, that were then trained by discrete duration continuous hidden Markov models(DDCHMM) for recognition. In this approach, the emotional models were adapted by specific speaker's speech, using maximum a posteriori(MAP) estimation. In evaluation, the recognition results on emotional states showed that the rates on the vocal emotions gradually increased with an increase of adaptation sample number.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.9
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• pp.136-145
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• 2017

This study aimed to identify the relationship among employee-focused and job-focused emotional labor, emotional leadership, and burnout among emergency room nurses. Data were collected from 168 emergency nurses working at general hospitals in one metropolitan city and analyzed by descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient using the SPSS/WIN program. According to the results, the mean scores of the employee-focused emotional labor scale were 3.51 points for superficial acting and 3.26 for deep acting. The mean score of the job-focused scale was 3.73 for frequency of emotional surface, 3.36 for duration of interpersonal interactions, and 3.46 for variety of emotional expressions. The mean score of the emotional leadership scale was 3.57, and the mean scores of the burnout were 4.59 for emotional exhaustion, 4.13 for depersonalization, and 3.60 for diminished personal accomplishment. Job-focused emotional labor scores were higher than employee-focused scores. Superficial acting and frequency of interactions in emotional labor were the most frequently performed by emergency nurses. Employee-focused and job-focused emotional labor showed a significantly partial correlation with emotional leadership and burnout. Based on the results, future research needs to develop effective strategies for managing emotional labor and burnout of nurses working in emergency rooms.