• Title/Summary/Keyword: Emotional Work

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The effects of verbal violence on stress among dental hygienists and mediating effects of positive psychological capital (언어폭력이 치과위생사의 스트레스에 미치는 영향과 긍정심리자본의 매개)

  • Park, Jung-Hyun;Jang, Kyeung-Ae
    • Journal of Korean society of Dental Hygiene
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    • v.19 no.2
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    • pp.241-249
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    • 2019
  • Objectives: This study aimed to investigate the effects of verbal violence experience on stress and positive psychological capital as well as the mediating effects of positive psychological capital. Methods: A survey was conducted with dental hygienists working at university hospitals, general hospitals, and dental hospitals and clinics in Busan, Gyeongnam, and Ulsan areas.Of the 230 questionnaires distributed, 206 were used in the analysis after excluding 24 completed questionnaires that had errors or missing answers. Results: As a result of identifying the relationships between verbal violence damage, positive psychological capital, and stress, verbal violence damage was negatively correlated with positive psychological capital (r=-0.28, p<0.001) and positively correlated with stress (r=0.40, p<0.001). Positive psychological capital had a negative correlation with stress (r=-0.25, p<0.001). As a result of verifying the mediating effects of positive psychological capital on the relationship between verbal violence damage and stress among dental hygienists, it was found that verbal violence had a significant effect on stress and positive psychological capital in the first and second stages. In the third stage, the effect of positive psychological capital on stress was significant, showing that there was a mediating effect. Conclusions: Therefore, sound work environments should aim to reduce verbal violence while increasing support systems to reduce negative emotional and psychological states.

Prospects of Geriatric Nursing Application Based on Robot Technology (로봇 테크놀로지 기반의 노인간호 활용전망)

  • Oh, Jin Hwan
    • Journal of Korean Gerontological Nursing
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    • v.20 no.sup1
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    • pp.127-136
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    • 2018
  • Purpose: The purpose of this study was to investigate the possibility of using intelligent robot based nursing practice as discussed in previous research and also, to propose directions for robot care for elders. Methods: For this study 28 previous researches using robots in health care field were reviewed and related research trends introduced. Results: Robot applications in the healthcare field were mainly for rehabilitation, surgery, interaction, and nursing assistance through robotics. Especially types of robot include pet type robots, humanoid robots, surgical robots, rehabilitation robots, robot suit and entertainment robots with monitors. The research participants were patients with dementia and institutionalized elderly people. It was found that a human-robot interaction was effective from physical, mental, emotional and social aspects. Conclusion: Robots can be used for various purposes such as nursing assistance, patient health promotion and education. It is necessary to reduce the human burden of care work using robots and to introduce robot care programs which can meet the needs of elders. Therefore, korean nurses should make efforts to change their practice to new geriatric nursing through repeated research based on the scientific data.

Nursing, Robotics, Technological Revolution: Robotics to Support Nursing Work (간호, 로봇, 과학기술 혁명: 간호업무 지원을 위한 로봇 시스템)

  • Song, Young Ae;Kim, Hyun Jeong;Lee, Hyun Kyong
    • Journal of Korean Gerontological Nursing
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    • v.20 no.sup1
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    • pp.144-153
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    • 2018
  • Purpose: The purpose of this study was to review the influence of robot systems on nursing and robotics technology. Methods: The research design was a review article. The literature was done to help understand the current status and effects of robotic technology in the healthcare field, both domestic and overseas. The keywords searched were 'Nursing', 'Robot', and 'Patient safety' in Pubmed, CINAHL etc, and 'Nursing Activity', 'Nursing Care Integration Service' in RISS and KISS. Results: In healthcare, robotics is used in five areas; personal care robots, mobility and transfer robots, cognitive and emotional robots, nursing assist robots and care robots in palliative home care settings. Nurses' demands for utilization of robotic systems are high. Especially, if robotics is used for indirect and non-value-added nursing activities, efficiency may increase. Therefore, robotics should be used to help nurses focus on bedside care and perform better nursing care. Conclusion: Future robots and technology can help nurse to provide optimal nursing to patients, and will improve the quality life of patients. It is suggested that nursing research should be actively pursued in the future. Especially, it is an urgent field to improve nursing quality and reduce the burden of nurses.

Reconsidering Robinson Crusoe as Homo Economicus ("호모 이코노미쿠스"로서의 로빈슨 크루소 재고)

  • Rhee, Suk Koo
    • Journal of English Language & Literature
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    • v.64 no.4
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    • pp.629-649
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    • 2018
  • To date, one of the prevailing criticisms of Daniel Defoe's Robinson Crusoe has seen the adventure novel as a celebration of the rise of mercantile capitalism and the beginnings of colonialism. From this point of view, the Englishman has often been interpreted as an early embodiment of the concept of the sovereign economic subject. Prominent social critics who took up this interpretation have included Karl Marx, Max Weber, and Jean-Jacques Rousseau. Within literary studies proper, the work of Ian Watt offered perhaps the earliest version of this point of view of the novel. Influenced by both Weber and Rousseau, Ian Watt argued that Defoe's wandering protagonist embodies the rise of economic individualism. More recent criticism has tended to challenge this dominant interpretation by laying greater stress on such countervailing factors as Crusoe's mental uncertainty and inner conflict. Drawing inspiration from Fredric Jameson's diagnosis of the ills of late capitalism, this paper analyzes the ways in which Defoe's hero, rather than championing modern rationality, can in fact be seen as suffering from many forms of emotional psychosis. Robinson Crusoe can, after all, be better viewed as a contradictory multi-layered text that, despite its outward valorization of economic individualism, portrays its hero as a victim of negative capitalistic forces, a hero driven by his desire to possess but haunted by a fear of loss, a hero who flaunts inflated feelings of self-worth even as he reveals deflated notions of material insecurity and mental persecution.

Yorick's "besoin de Voyager": Mobility and Sympathy in Laurence Sterne's Sentimental Journey

  • Choi, Ja Yun
    • Journal of English Language & Literature
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    • v.64 no.1
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    • pp.117-133
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    • 2018
  • This article examines Laurence Sterne's Sentimental Journey in the context of eighteenth-century British travel literature. While literary critics generally read Sterne's work as a sentimental novel, contemporary readers initially interpreted the text as a travel narrative. It is my argument that travel writing, particularly the motion entailed in travelling, plays a significant role in Sterne's critical examination of sympathy and its cultural function during this period. By narrating in great detail his narrator Yorick's mobility and the effects it has on his sentimental encounters, Sterne illustrates how sympathy is not only difficult to activate and therefore requires added stimulation in the form of motion, but also does not necessarily result in charitable actions, a moral failure that is dramatized by the literal distance Yorick maintains from the objects of his sympathy. Calling to mind the figurative distance that constitutes an integral part of Adam Smith's formulation of sympathy in The Theory of Moral Sentiments, the distance Yorick establishes through his travels indicates sympathy's failure to bridge the emotional and socioeconomic distance between individuals, thereby highlighting sympathy's limitations as a moral instrument. I argue that by using Yorick's repeated acts of sympathy to explore the problems of sentimentalism, Sterne both draws from and innovates the tradition of employing imaginary voyages to engage in philosophical inquiries.

Confirmatory Study on Telecommuters TechnoStress Model Under COVID-19 (COVID-19 상황에서 나타나는 재택근무자 테크노스트레스 모델에 관한 연구)

  • Kim, Suhyeong;Lee, Jungwoo
    • Journal of Information Technology Services
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    • v.20 no.5
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    • pp.55-71
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    • 2021
  • Technostress management is increasingly getting important as ICT advances and infiltrates every job and task. Especially with the advent of COVID-19, workers had to switch to teleworking utilizing ICT extensively. In this study, we developed a research model explaining antecedents and their impacts on technostress in telecommuting context, especially under the COVID-19 situation. The result revealed that techno-complexity, techno-invasion, and techno-overload are the dominant factors that affect the negative psychological responses in the COVID-19 situation. Among them, we found that techno-overload maintain the most significant influence. It is due to the lack of instant feedback on workload allocations in telework and the lack of adjustment period with the sudden shift to telecommuting. In the case of techno-complexity, employees seem to experience difficulty acquiring new technical skills. Finally, the techno-invasion came out significant, signifying the infiltration of working space by home-related activities. The emotion-focused coping strategy had a moderating effect. In contrast, the problem-focused coping strategy had no significant effect, indicating that an appropriate emotional coping strategy is more important for workers undergoing extreme changes in the work environment. Subsequently, practical and theoretical implications, limitations, and future research directions are discussed.

ICU nurses' experiences of feeling hurt by medical personnel (중환자실 간호사의 의료인과의 관계에서 마음의 상처 경험)

  • Lee, Jung-Hoon;Song, Yeoungsuk
    • The Journal of Korean Academic Society of Nursing Education
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    • v.27 no.4
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    • pp.347-358
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    • 2021
  • Purpose: The purpose of this study is to explore the experiences of nurses who have suffered from hurt feelings in their relationships with medical personnel in intensive care units (ICUs). Methods: Data were collected from May 2019 to August 2020 through individual in-depth interviews with 8 ICU nurses. Verbatim transcripts were analyzed using the MAXQDA program, employing a phenomenological method designed by Colaizzi. Results: Four theme clusters and nine themes were identified. The themes cluster that emerged were as follows: high-handedness from a lack of understanding and consideration, not being respected as a professional, having to endure sadness alone, and strategies for accepting pain. Conclusion: In ICUs, nurses are being emotionally wounded, resulting in a variety of hurt feelings, not only by doctors, but also by other nurses. Nurses were heavy-hearted because they wanted the participants to do their part and care for critically ill patients proficiently. However, they did not treat ICU nurses as specialized professionals. The participating nurses said they felt pressure, fear, and intimidated. In addition, they felt lonely because their head nurses, seniors, or colleagues did not protect or support them. This study helped develop a program to decrease the nurses' emotional distress and create a safe work environment where they respected and cared for each other without undergoing anguish.

Turnover intention among dental hygienists in Korea: a systematic review and meta-analysis (한국 임상치과위생사의 이직의도 관련 요인에 대한 체계적 문헌고찰 및 메타분석)

  • Lee, Da-Som;Hong, Hae-Kyung;Han, Gyeong-Soon
    • Journal of Korean society of Dental Hygiene
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    • v.22 no.4
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    • pp.259-272
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    • 2022
  • Objectives: To identify the factors influencing the turnover intention of registered South Korean dental hygienists and analyze the effect sizes. Methods: Overall, 54 studies based on criteria of PICO from 1 January 2000 to 11 January 2022 were extracted. The factors related to turnover intention were applied to the ecological system theory and categorized. Subsequently, the effect size of the correlations was comprehensively meta-analyzed by dividing it into protective and risk factors depending on the negative or positive correlation direction. Results: For the overall effect size, the protective factor (ESr=-0.458) was higher than the risk factor (ESr=0.352). In the protective factors, organizational commitment and perceived organizational support belonging to the microsystem yielded the largest effect size. Furthermore, as for risk factors, burnout, job stress, work harassment, role conflict, and emotional labor belonging to the microsystem showed a moderate effect size. Conclusions: Factors belonging to the microsystem demonstrated a large effect size in both protection and risk factors for dental hygienists' turnover intention. Additionally, the factor showing the largest effect size was protective factor categorized into a microsystem.

The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center) (인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로)

  • Seong Sik Baeck;Jun Seop Lee
    • Journal of Information Technology Services
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    • v.22 no.4
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

The Effect of Extended Warranties on Economic Outcome in a Supply Chain (공급사슬상에서 연장보증의 경제적 효과)

  • Sunghee Lee;Jinsoo Park
    • Journal of Korean Society for Quality Management
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    • v.51 no.1
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    • pp.1-18
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    • 2023
  • Purpose: In Part 1, the purpose of this study is to examine how a used product provider optimizes a company's profits by comparing an extended warranty to a used product only when selling a product and what it provides later. In addition, in Part 2, an empirical study can confirm the structure in which extended guarantees can work effectively by grasping consumers' purchase intention according to the time of sale of extended guarantees, which is the basic premise of the analysis model of Part 1. Methods: This study aims to conduct not only analytical studies but also empirical studies applying various statistical analysis methods using questionnaires targeting customers and potential consumers who have subscribed to extended warranty services. Results: The study showed that the profits of companies providing extended warranty services were proportional to the coefficient of the extended guarantee service value, so it is necessary to create an environment in which the effect of extended guarantee services can be well realized. In the empirical model, the higher the emotional and economic benefits are perceived, the higher the purchase intention according to the future purchase of extended guarantees. Conclusion: Through this study, various problems that may be caused by the structural diversity of the supply chain providing extended warranties in the future can be viewed and contribute to the theoretical foundation for strategic understanding.