• Journal of Korean society of Dental Hygiene
• /
• v.19 no.6
• /
• pp.975-982
• /
• 2019

Objectives: This study aims to serve as basic data for improving human resource management and the quality of work at dental hospitals and clinics by examining the relationship among clinical dental hygienists' emotional labor, job stress, and turnover intention. Methods: A self-reported questionnaire was completed by 220 dental hygienists in hospitals and clinics from March 11 to April 26, 2019. Data were analyzed using SPSS 20.0. For participants' burnout, job stress, emotional labor, and turnover intention based on general and occupational characteristics were analyzed using a t-test and one-way ANOVA. After performing a one-way ANOVA, a Duncan test was performed for mean comparison. Pearson's correlation analysis was conducted to determine correlations between variables, and stepwise multiple regression was performed to examine the factors that affect burnout. Results: Clinical dental hygienists' mean burnout was 3.05 points, and the factors that affect such burnout were turnover intention, job stress, and emotional labor. Burnout was higher when job satisfaction was low, turnover intention was low, and emotional labor was high, with a 29.3% explanatory power. Conclusions: For effective human resource management of dental hygienists, it is necessary to develop and implement programs that can reduce emotional labor and burnout.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.19 no.3
• /
• pp.243-249
• /
• 2018

The purpose of this study was to investigate the relationship between job stress, coworker support, emotional stability and burnout, and to examine the mediating effect of coworker support and emotional stability. A total of 212 noncommissioned officers were interviewed and correlation and mediating effect analysis were applied to the resulting data. As a result, the job stress showed a positive correlation with coworker support, emotional stability and negative correlation with burnout, and coworker support and emotional stability showed a negative correlation with burnout. In addition, coworker support and emotional stability were partially mediated by job stress and burnout. However, in order to examine the relationship between these two, the double mediation between job stress and burnout showed that the emotional stability of job stress was partially mediated directly by burnout, and that coworker support was mediated by burnout only through emotional stability. Based on these results, the implications and limitations of this study were discussed.

• Journal of vocational education research
• /
• v.30 no.4
• /
• pp.129-141
• /
• 2011

The aim of this study was to investigate the influence of self efficacy, emotional labor, and social support on job center workers' psychological burnout. The data in the study were collected from 132 workers who work for job center in Busan, Ulsan, Gimhae, and Jinhae, and Self-Estimate Inventory, Emotional Labor Scale, Social Support Scale, and Maslach Burnout Inventory were used. Correlation analysis and multiple regression analysis were applied for data processing. The results of the study are as follows. First, the study found a correlation between job center workers' self efficacy and psychological burnout, with higher self efficacy being less burnout. This shows that self efficacy has an meaningful influence on job center workers' psychological burnout. Second, it also found a correlation between job center workers' emotional labor and psychological burnout, with higher emotional labor being more burnout. However, multiple regression analysis indicates that frequency of emotional display, attentiveness to required display rule, and emotional dissonance which are sub-factors of emotional labor have a negative influence on psychological burnout. Third, it found a correlation between job center workers' social support and psychological burnout, with higher social support being less burnout. Among sub-factors of social support, material support and evaluative support have a meaningful influence on psychological burnout statistically. Fourth, it showed that self efficacy has a high influence on psychological burnout. This research suggests to provide basic materials which are a great help to study job center worker's psychological burnout, and proposes to arrange various program for developing human resources of job center as a public employment organization.

• Stress
• /
• v.26 no.4
• /
• pp.340-349
• /
• 2018

Background: The purpose of this study was to examine the moderating effect of resilience and social support to analyze that call center consultants' emotional labor impacts on the burnout. Methods: A survey questionnaire was conducted to people who work at call center in Gwangju and Deagu. The data from 444 were analyzed. Results: The result from the hierarchical multiple regression is as follows. First, deep acting decreased burnout, but surface acting of emotional labor increased burnout. Also, frequency of emotion display, variety of emotion required to be expressed and attentiveness to required display rules increased burnout. Second, Resilience had moderating effect between deep acting and burnout. Third, the moderate effect of interaction of social support from leader with surface action was found at burnout. Also, moderating effect of social support from leader were shown in frequency of emotion display with burnout and attentiveness to required display rules with burnout. Fourth, social support from colleague did not have buffering effect on emotional labor and burnout. Conclusions: It is expected that the moderator variables identified in this study can be used for prevention and treatment of burnout caused by emotional labor.

• The Journal of the Korea Contents Association
• /
• v.18 no.2
• /
• pp.569-582
• /
• 2018

The purpose of this study is to examine the mediating effect of personality and emotional intelligence in the relationship with job stress of teachers and burnout to prevent the burnout of teachers and provide primary data for counseling intervention. Thus, the survey was conducted on 488 teachers and the hypothesis of this study was verified using structural equation model. The research findings are as shown below. First, the job stress, neuroticism and burnouts were positively related while the extroversion, conscientiousness, emotional intelligence were negatively related. And the neuroticism was negatively related with emotional intelligence but positively related with burnout. And the extroversion, openness, conscientiousness had positive relationship with emotional intelligence but negative relationship with burnout. However, the agreeableness did not have significant relationship with emotional intelligence and burnout. Second, the emotional intelligence partially mediated in the relationship with job stress and burnout. Third, the neuroticism, extroversion and conscientiousness partially mediated in the relationship with job stress and burnout, but the openness and agreeableness were found not to mediate. Based on these results, the practicability of counselling and further research was discussed in this study.

• Korean Journal of Childcare and Education
• /
• v.7 no.1
• /
• pp.167-185
• /
• 2011

The purpose of this study was to investigate the relationship of teachers' surface acting in emotional labor, emotional support from supervisor, colleagues and parents, and teachers' burnout in kindergartens and childcare centers. The subjects were 208 teachers worked in kindergartens or childcare centers in Daegu and Gyeongbuk Province. The data were analyzed by mean of hierarchial regression, using SPSS Win 15.0. The results of this study are as follows. (1) Teachers' surface acting in emotional labor was positively associated with teachers' burnout. (2) Emotional support from supervisor, colleagues and parents was negatively associated with teachers' burnout. (3) There were interactional effects between teachers' surface acting in emotional labor and supervisors' emotional support to teachers' burnout. (4) There were interactional effects between teachers' surface acting in emotional labor and parents' emotional support to teachers' burnout.

• Journal of Home Health Care Nursing
• /
• v.24 no.1
• /
• pp.79-86
• /
• 2017

Purpose: This study was conducted to identify the factors affecting burnout of caregivers in geriatric hospitals. Methods: Data were collected from 266 formal caregivers working at Korean geriatric hospitals using self-report questionnaires between May 16 and June 30, 2016. The measured variables were burnout, emotional labor, job stress, job satisfaction, and self-efficacy experienced by caregivers. T-tests, ANOVA, Pearson correlation coefficients, and multiple regression were employed for data analysis. Results: The results indicated that emotional labor and job stress significantly influenced burnout of caregivers in geriatric hospitals; the explanatory power of the model was 27.3%. Conclusion: Based on the study results, we suggest further investigation of factors influencing burnout, and the development of strategies to prevent burnout by reducing emotional labor and job stress experienced by caregivers.

• Journal of Advanced Navigation Technology
• /
• v.14 no.1
• /
• pp.1-10
• /
• 2010

This study is to analyze the relationship about emotional labor, burnout and turnover intention in airline call center workers who perform emotional labor using telephone without direct confrontiong with clients. Call center work typically requires high levels of sustained interpersonal. Therefore the emotional labor is the important managing factor for efficient management of call center. This study makes a contribution in providing the fact that emotional labor and burnout is an important managing factor in administration of call center worker.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.14 no.10
• /
• pp.4902-4909
• /
• 2013

The purpose of this study was to investigate the influence of early childhood teachers' emotional regulation style and teacher efficacy to their burnout. The data was collected by questionnaires method from 157 early childhood teachers in Gyeongsangbuk-do and Ulsan city. The instruments were Scale for Emotional Regulation Styles, Teachers' Sense of Efficacy, and Early Childhood Teachers Burnout Scale. The results of the study were as follows: Early childhood teachers' emotional regulation style and teacher efficacy meaningfully influenced to their burn out. This means early childhood teachers who had higher avoidant/distract regulation style showed higher their burnout and who had higher personal teacher efficacy showed lower their burnout. This research offers further study the influence variables to burnout and find out the effective method of emotional regulation and to enhance teacher efficacy.

• Korean Journal of Childcare and Education
• /
• v.8 no.6
• /
• pp.57-76
• /
• 2012

The purpose of this study was to investigate the effects of emotional labor on burnout and career commitment of childcare teachers. For that purpose, a survey was taken with 207 childcare teachers in the region. Collected data were analyzed with SPSS 12.0(ver.). The findings were as follows: first, emotional labor(3.05), burnout(3.22), and career commitment(2.86) recorded higher points than average on a 5-point scale. Second, there were significant correlations among the variables of emotional labor, burnout, and career commitment. Third, emotional labor had positive(+) impacts on emotional exhaustion and depersonalization of the burnout subvariables and no significant impacts on personal accomplishment. Fourth, emotional labor had significant negative(-) effects on career commitment. Those findings show that the emotional labor of childcare teachers has influences on their burnout and career commitment on which it was estimated to have tacit effects. It is thus required to recognize and reevaluate the importance of emotional labor and establish a foundation for a social support system.