• Title/Summary/Keyword: EXPLORING SERVICE

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Exploring a Deeper Meaning in Service-Learning Pedagogy and Implementing it in Family and Consumer Sciences Education

  • Kwon, Yoo-Jin
    • International Journal of Human Ecology
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    • v.9 no.1
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    • pp.71-79
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    • 2008
  • Service-Learning pedagogy includes community service and reflection as main components. Students can learn integration and application of knowledge beyond specific fields through experiences and reflection. The purpose of family and Consumer Sciences Education is related to connect theory and practice to improve individual, family, and community life. The curriculum focuses not only on content mastery in subjects, but also application of that knowledge to the real lives of students. Considering the purpose of service-learning as integration and application of knowledge, service- learning pedagogy can contribute to rethink family and Consumer Sciences Education. Reflection as a key component is examined for service-learning pedagogy. Exploring a deeper meaning of reflection in aspects of community connection, critical thinking, and transformative learning would extend the value of it and provide implications for implementing reflection in service-learning pedagogy in Family and Consumer Sciences Education.

A Composite Model for Exploring Factors of Service Quality Satisfaction in G2B Electronic Commerce (G2B 전자상거래에서의 서비스 품질 만족도 요인을 찾기 위한 복합연구모형)

  • Kim, Chong Su
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.35 no.4
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    • pp.186-193
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    • 2012
  • Assessing service quality and satisfaction is the essential part of service science. In this study, for G2B electronic commerce service composed of information systems and human resources, a composite research model for exploring factors of service quality satisfaction is proposed. The proposed model uses SERVQUAL's five quality dimensions as independent antecedent factors and usefulness and ease-of-use of the technology acceptance model as mediating factors. A case of a G2B purchase service is empirically studied using the proposed model. The result shows that the proposed composite model is good and appropriate for explaining the characteristics of G2B services.

Examining the Phenomenon of Information Society by Exploring the Use of Information Technology in Education

  • Oh, Eun-Joo
    • International Journal of Contents
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    • v.8 no.2
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    • pp.28-35
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    • 2012
  • This study attempted to examine the phenomenon of information society in education by exploring pre-service teachers' use of technology. Pre-service teachers from the USA and Korea participated in the study. Surveys and interviews were conducted to collect the data. The NET and ISST which are the national educational technology standards for each country were used as survey instruments. Focused interviews were conducted with 10 participants after analyzing the data for collecting more information. Based on the study results, technology is not deeply infused into education yet and the degrees of technology infusion were different in two countries. The participating pre-service teachers were not quite confident in their abilities to integrate technology into their lessons.

Exploring Service Strategies for Academic Libraries Utilizing Fourth Industrial Revolution Technologies (대학도서관을 위한 4차 산업혁명 기술 활용 서비스 전략 탐색 연구)

  • Hyun Soo Chae;Yewon Kim;Hyeyoung Kim;Jee Yeon Lee
    • Journal of the Korean Society for information Management
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    • v.40 no.4
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    • pp.95-121
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    • 2023
  • This study aims to explore the combinations of services and technologies for academic libraries to use based on librarians' perception and establish effective service strategies accordingly. The literature review facilitated an understanding of Fourth Industrial Revolution technologies impacting the libraries. We discovered how technologies are transforming library services. We analyzed the academic library services to categorize their service structure. The survey revealed the necessity of introducing technology for each service category and the appropriate automation levels of services based on the perception of librarians. The survey results identified nine prioritized combinations of academic library services and technologies. Based on the analysis, we proposed the service-technology strategies for each category. This study has significance in exploring the potential for introducing and utilizing new technologies to enhance academic library services and exploring ways to combine services and technologies based on the common opinion of librarians.

The Case Study of Using GrafEq, by Pre-service Mathematics Teachers for Exploring Secondary School Mathematics (중등수학 탐구를 위한 예비수학교사의 수학프로그램(GrafEq.) 활용 사례)

  • Kim Nam Dee
    • The Mathematical Education
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    • v.43 no.4
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    • pp.405-417
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    • 2004
  • This study is on the use of mathematics program for School Mathematics Education. According to the ‘technology principle’ by NCTM and teaching-learning methods by the 7th curriculum, we developed mathematics learning activities with mathematics program. This activity is to construct designs with graphs by using mathematics program(GrafEq.). In this study, we practiced these learning activities with pre-service mathematics teachers. The mathematics educational effects of these learning activities in this study are analyzed as follows; active & spontaneous search for mathematical knowledge, the experience of problem solving, affirmative view-point of mathematics, understanding of practical use of mathematics, acquisition an interest & motivation of learning mathematics etc. When students learn graphs of function, the concept of inequality in secondary school mathematics class., mathematics teachers can make a good use of constructing designs by mathematics program(GrafEq.). This will help to practice of teaching-learning methods by the 7th curriculum.

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Pre-service Elementary Teachers' Exploration of Children's Science Ideas (초등 예비교사의 아동의 과학 개념 조사)

  • Yoon, Hye-Gyoung
    • Journal of The Korean Association For Science Education
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    • v.31 no.2
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    • pp.164-180
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    • 2011
  • In this study, pre-service elementary teachers (n=68) participated in an inquiry of exploring children's science ideas as group work. After conducting interviews with children, the pre-service teachers analyzed their science ideas on specific concept and propose a teaching plan based on their findings. This paper aimed to find the positive learning experiences of the pre-service teachers by looking into their inquiry process. Questionnaire, researcher's journal, classroom videos and final reports were collected and analyzed for this multiple case study. Four representative groups were chosen and interviewed after submitting their final reports for in-depth understanding of their inquiry process. The positive learning experiences found in the process of their inquiry into children's science ideas were as follows: (1) exploring children's ideas have brought the opportunity for enhancing pre-service teachers' science content knowledge. (2) the pre-service teachers developed their ability in creating questions that probe into children's understanding. (3) the pre-service teachers recognized that children have various incomplete and unstable science ideas. (4) the pre-service teachers could suggest teaching strategy based on their findings.

Designing a Project-based Service-Learning Course for Pre-dental Education: A Theoretical Exploration

  • LEE, Jihyun
    • Educational Technology International
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    • v.16 no.2
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    • pp.249-272
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    • 2015
  • This study is a theoretical exploration of project-based service-learning and its application in designing pre-dental curricula. As a response to the limitation of community service courses, service-learning has been implemented as pedagogy in higher education practices. Service-learning connects service and learning by engaging students in activities that address community needs with intentionally designed learning opportunities while adding value to and transforming both service and learning. Project-based service-learning is an extended and more active version of service-learning. Whereas service activities are arranged by instructors in the original service-learning, project-based service-learning provides students with opportunities for exploring problems and root causes on site and then devising and implementing solutions of their own using their talents and creativity. This study proposes a theoretical approach to project-based service-learning and suggests six design components, namely, related curriculum, reflection, reciprocity, service and community engagement, evaluation and recognition, and creative problem solving. Based on the components, 20 design strategies are formulated. The exploration is aimed to provide design guides for professionals attempting to implement project-based service-learning in higher education.

Innovation and Knowledge Creation in Commissioned-service-type quasi-governmental Institutions (위탁집행형 준정부기관의 혁신과 지식창출에 관한 연구)

  • Yoonseock Lee
    • Knowledge Management Research
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    • v.24 no.3
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    • pp.35-52
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    • 2023
  • The purpose of this study is to review the theoretical discussion on innovation and explore the direction of innovation based on the characteristics of Commissioned-service-type quasi-governmental institutions. In addition, by exploring the main contents and directions of innovation for knowledge creation, this study aims to derive directions for innovation in Commissioned-service-type quasi-governmental institutions. Since an innovation project is both a business and a public service, I conducted a theoretical review to categorize innovation projects using the discussion of service innovation. According to the theoretical framework, innovation in the public sector begins with exploring changes in environmental and social values. This process leads to the establishment of innovation goals and directions, as well as innovation tasks linked to the core competencies of each institution. It is important to note that the institutional conditions and characteristics of the contracting organization should be taken into account. In conclusion, considering these characteristics, Commissioned-service-type quasi-governmental institutions should check their efforts to achieve their innovation tasks and diagnose the conditions for innovation to which type of organization they belong.

Exploring customer delight experiences in online shopping malls (온라인 쇼핑몰에서의 고객 감동경험 고찰)

  • Park, Kyungae;Heo, Soonim
    • Korean Journal of Human Ecology
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    • v.22 no.2
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    • pp.301-313
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    • 2013
  • Though customer delight is becoming one of the most important marketing key words, research in a retail setting is limited. With the dramatic growth of online retail shopping, this study explored customer delight experiences in online shopping malls by identifying the delight elements and analyzing the elements by online purchase steps. A total of 124 delight experiences collected from an unstructured questionnaire were content-analyzed. Delight elements in online shopping were categorized into service, product, price, delivery, package, and shopping mall operation in that order. Service related elements including free gifts and letters, recovery efforts for service failure, kind employees, and easy return were most frequently observed. Delights were experienced at the product receiving point, the prior-to-purchase point, the order-to-delivery point, and the post-purchase point in that order. The results revealed that customer delights in online shopping were experienced in various purchase steps by various marketing elements. Based on the results the study provided research propositions exploring the effects of expectation vs surprise, monetary vs non-monetary/emotional benefits/rewards, and core marketing elements vs augmented services on delight experiences.